Date Received: 2017-10-31
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have a account that is over 90 days never been overdrawn but made Mobile deposit it does not state its going to be weeks for funds to be available I would say for a XXXX check from a rental company at least 24 to 48 hours but it should state that when making a mobile deposit I mobile deposit on XXXX XXXX in the afternoon I figured it would be available on XXXX XXXX or at least by the XXXX The money is still being held today is XXXX XXXX I tried talking with them and been told in the beginning that my branch placed ahold on it call my branch to get it removed I did go to my branch and basically treated like I was not intelligent and they dont have to do nothing I tried again through the XXXX XXXX number this is Key bank today I tried to get my funds again the Bank which the company uses stated that the check had been cleared on XXXX XXXX during my conversation today with Key bank Supervisor I was told it was fraud that placed a freeze on my deposit I now know why I was treated like a thief which I dont know how to do or ever would I am a single parent and do need my money to buy groceries and keep my electricity from being disconnected Definitely Extremely Hurt and Disappointed at Key Bank
Company Response:
State: CO
Zip: 80219
Submitted Via: Web
Date Sent: 2017-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-30
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: The institution halted my ability utilize a private credit line based incorrect data from the credit bureaus. I have provided evidence the information utilized was erroneous. The decision to close the account negatively impacts my financial credit worthiness.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 44112
Submitted Via: Web
Date Sent: 2017-10-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-25
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I received two charged off collections letters dated XXXX XXXX, XXXX and attempted to resolve the debt. Being unsuccessful in this I had to activate my benefits through my employer to get assistance from an ID Theft representative / Another formal dispute was entered XXXX. The fact that there are collections attempts being made on an account that should be marked as Fraudulent is a violation of both the Fair Credit Reporting Act and the Fair Debt Collection Practice Act. Today my representative called them to discuss the status and was told that they will not accept POAs and will only speak directly to me. Formal POAs must apparently be delivered by hand to someone in their legal department to verify authenticity even though the POA that they have received is notarized. The first rep said that the documents were there, but they ca n't accept the POA, then I called back with my rep and were told there were no documents at this point. I am receiving poor handling of my account and feel they are attempting to stall in the hopes that I do not continue to contact them or to give them time to sell the debt.
Company Response:
State: WA
Zip: 98223
Submitted Via: Web
Date Sent: 2017-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-21
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On Saturday XXXX XXXX XXXX. I deposited a pay check into my checking account in the amount of {$1400.00} through the atm as the bank was not yet open. Knowing I 've done this and it takes a few days for this transaction to happen and not needing to use my card or money. I eventually started using my debit card for every day purchases. i.e. gas, and water and food for work so I can make more money! Well I went to use my debit card today on Saturday XXXX XXXX at my local branch, and my statement was telling me I was negative {$440.00} dollars in my account. That 's negative XXXX dollars? .The bank is not open at this time, so I call a XXXX number for this bank, by the way is Key Bank and I live in XXXX XXXX Or. And they are telling me this paycheck is still on hold? With no reason for why! So I go down to the bank again as it 's XXXX XXXX and the branch is open. I speak with a teller and ask to see a manager but eventually tell the teller my reasons for coming in. She says that I would have to goto the branch I opened my account up at? I eventually do get to talk to a XXXX? A XXXX XXXX XXXX. he opens his computer and is questioning why the check is still being held. But found out this held paycheck wo n't be released till Tuesday XXXX XXXX? That 's 1 week and 3 days from the time of deposit and states that I will have to wait till then, Tuesday XXXX XXXX XXXX to get any resolution to this matter. In the mean time I have my life to live and my payments to make and being negative XXXX dollars in my account these fees are just climbing because they are accruing as this check is being held. I feel I 'm getting the run around and my local branch is still telling me to goto the original branch where I opened my account? That 's kinda impossible!
Company Response:
State: OR
Zip: 97005
Submitted Via: Web
Date Sent: 2017-10-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-21
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: This all started back in XX/XX/XXXX when my mother decided to change power of attorney over to me from my younger sister who was on it prior with Key Bank. At this time my mother was frustrated with my sister and my moms bills being behind all the time. When I went to the bank to get put on as power of attorney I was told I needed a paper from the attorney releasing my sister from the account so I went back to the attorney got a copy of that brought it back to The bank along with the power of attorney paperwork, then I was told that he had to go through a long process to get me on which was fine I did n't care. He also told me he did n't know why my mom was taking my sister off he felt like she was doing fine, I told him I had no idea just that there were issues in the family and I did n't know why. Well later that day my mother got a call from The Manager at the bank asking her why and she told him that my younger sister drinks to much and she did n't want her over her money. Then my younger sister called my mom furious saying that The manager at the bank had called her and let her know that she was off the account because she was a drunk. This caused major problems for weeks in the family. Then in XX/XX/XXXX my mother had her home remodeled, she has a brokerage account through Key Bank we were trying to get money from that for the remodel. Not knowing back in XX/XX/XXXX money was already taken out ( for what I do not know I was not over the accounts when this was done ). We met with the broker to see if mom could get enough for the remodel which was around 13,000 to my recollection. Finding out that she could not take anymore until XX/XX/XXXX we were pressed because the Contractor was asking for his money this being 45 days from when we would be able to get this out. So a suggestion from one of the employees at the bank who was sitting in with us ( my mother and sister ) who then worked at Key Bank was to get a credit card through Key, pay with it and then she would have a year no interest on it. So she applied that day got the credit card approved and waiting for the card to come in the mail was like 5-7 days the contractor still bugging us because he wanted money and we were n't able to get a hold of the card when we finally got the card we try to pay he tried to run {$3000.00} at a time through it because that 's all his credit card account would allow him. It would not work, so my sister called the guy at the bank who sat with us and got the card for my mom, at the bank to see if we could just use the check to pay him, he said we could so we did. Then on the first statement of the card it had been charged all these fees, well I waited three months to see if they would back out and they did n't I tried to call The guy back at the bank to clear this up I was told he quit. So then I called the bank manager ( Key Bank ) I was told that the guy that worked there was on vacation and he would get a hold of him and then get back with me. This was over XXXX XXXX weekend ( XX/XX/XXXX ) so he told me he would not be able to get back with me until Tuesday, the following Friday I got a call from him. Saying to call back, I did numerous times I think he knows my number so he avoids me. Anyhow the next call I get from him is XX/XX/XXXX because I had gone above him to a regional manager ( who never returned my call ) and who as soon as he got the message from me immediately called the bank manager and told him to call me! Which he left a message again saying he heard I was looking for him ( I still have all the calls and messages dates and times on my phone ). Then nothing more from him until XX/XX/XXXX he called me out of the blue now remind you I have left numerous messages and can pull my phone accounts to prove this, I was furious about my moms account and being lied to about the bank employee being on vacation instead of him telling me he had quit. He told me unfortunately there was nothing he could do to fix my moms account, so I was mad I told him I would be moving my moms money from Key Bank and put it somewhere she would not be taken advantage of, I also put him on speaker phone because he had denied everything that was said to me, my mom and my sister back in XX/XX/XXXX ( when he was not even in the room ) and I made the comment just like you did n't call my sister and tell her everything about my moms account, then he said on speaker phone in front of 7 people that were helping me load a moving truck that he made a mistake calling her. Well I was leaving that day for Texas with my sister XXXX that is over my moms medical stuff because she lives with her ( she helped drive one of the moving trucks to Texas ). When she returned on the following Friday she was told by my mom who had an accident and has XXXX that my younger sister and another sister with the man from the bank had come to the assisted living where my mom is at temporarily, and told her she needed to sign this power of attorney over to the younger sister who was on it previously and according to her the bank manager was the man from the bank. He said XXXX would have wanted it this way. ( XXXX is my father who passed away almost 4 years ago ), I think this stemmed from me being mad at XXXX and he called my younger sister that was on the account previously and told her that I was going to move my mom 's money in this process this is what they did. Speaking with my mothers attorney this morning they can not do that it has to be done in front of and attorney. I am going to proceed legally and I find this unacceptable to come from a branch manager! I contacted Key Banks Corporate Office in Ohio still nothing has been done, first of all they took all kinds of fees and charged my mother interest etc.. then the bank manager went to the XXXX XXXX to hurry and change power of attorney back to my other sister, knowing that my mother is on medication and XXXX XXXX XXXX XXXX XXXX. I am back in town this week and we are meeting with my mothers attorney to make sure this bank can not do this again and to change back power of attorney. The bank manager called my sister the minute I left town and filled her in on everything with my moms account. So then they locked me out of her account I have not been able to pay her bills or anything. So I will be moving the money out of that bank this week. Last week my sister who cares for my mom went into the bank and one of the employees who knows her and my mom said to her oh I thought you had moved to Texas, she said NO that was my sister. Funny how I do n't even Bank there and the only person who knows I moved at that bank was the manager I feel like that bank knows more about me than my own family. I 'm really glad I do n't Bank there or I would have closed my accounts months ago, no privacy at all!!!
Company Response:
State: TX
Zip: 780XX
Submitted Via: Web
Date Sent: 2017-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-19
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Had to dispute a charge on my bank account for Key Bank and they said they sent me XXXX letter for the dispute. I never received it so now they overdrafted my account and put me in the red. Now they wont reverse the charge which they screwed up. I moved and the letter never arrived so I would like this reversed and an apology from the bank
Company Response:
State: CT
Zip: 06437
Submitted Via: Web
Date Sent: 2017-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-17
Issue: Trouble using the card
Subissue: Problem using the card to withdraw money from an ATM
Consumer Complaint: ATTN : PPD Dispute, KEY BANK Dispute XXXX ( I will be keeping a copy of the fax transmittal confirmation ) Fax : XXXX, XXXX, XXXX ( I keep getting different fax numbers to fax to and different items to submit. ) On Friday, XXXX ( XXXX ) I used my debit card ( to obtain unemployment funds ) in the ATM at Key Bank in XXXX, CT. I tried withdrawal {$500.00}, but the machine never disbursed the funds. However it accounted as if it gave me the {$500.00}. I talked to a XXXX that night when calling the ATM number. She said she could start the dispute, but I said I needed the money right away and I would go into the bank in the morning. I went the the Key Bank location in XXXX, CT the next morning, and they were unhelpful and unwilling to investigate themselves. They told me I had to call the ATM/XXXX number again. I called the number again, and they filled out all the dispute information, and then I was required to send a letter by fax or mail. 1. The machine kept {$500.00} I needed 2. The process to rectify the situation is inconvenient, lengthy, unfriendly, not customer service oriented. 3. The bank said it wasnt the first time the ATM didnt give people their funds. Due to the banks error, I wasnt able to obtain my money, I had to take time to go to the bank, then call the XXXX, and now write a letter - again, due to a bank error. 4. A little common courtesy at the branch could have totalled changed this complaint. Courtesy includes treated as if the bank made a terrible error, an empathetic person 's, help with filling out the form and then faxing it for me. Instead I called the dispute number from the parking lot of the bank, while in my car, and had to locate a friend to use to fax the information. Its outrageous. Sincerely disappointed and inconvenienced, and now it says it 's " pending ''. They gave me a number for the dispute processing area, and there is no " live '' person to talk to. It 's a recorded message that hangs up after a few repetitive cycles. I have no idea if they have what is needed. This is four days without my needed unemployment funds with no understanding when I might get them. It 's unacceptable. P.S. - a bank teller could walk over to the ATM and count the funds, look at the security camera within a few minutes. But I 'm forced to spend my valuable time following up with THEIR bank error.
Company Response:
State: CT
Zip: 064XX
Submitted Via: Web
Date Sent: 2017-10-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-17
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Key Bank took over my XXXX XXXX account and current complaint # is XXXX. I wish to add a new complaint. On XX/XX/XXXX, I made a payment to KeyBank Card for XX/XX/XXXXof XXXX today and learned that my card has a balance of XXXX XXXX. I only used my card once in XX/XX/XXXX ( no other card use since about XX/XX/XXXX ). I used this card to pay my property school taxes of XXXX ( plus a small fee ) to process that payment. I spoke to XXXX of KeyBank on XX/XX/XXXX to ask why is my balance XXXX? XXXX said that on XX/XX/XXXX two purchases were made at XXXX XXXX XXXX XXXX. Two transactions made foXXXX XXXX and XXXX. I was not near XXXX NY I was in XXXX NY this is fraud matter! I want the person prosecuted and to see if there is a surveillance at that store to identify the culprit. XXXX closed the old account ending in XXXX but the account to remain opened until the investigation is done which takes about 30 business days on their end. KeyBank Fraud Unit is XXXX. I am irate that KeyBank did not notify me when these two transactions took place XXXX states that because it was in New York they did n't feel the need to I disagree! I had the card in my possession. Note, I reported a robbery to XXXX County Sheriff 's Department in XXXX NY on XX/XX/XXXX as someone robbed my home in XX/XX/XXXX just in case there is a connection to this matter. They will credit my card back the two amounts after the investigation. My address is XXXX XXXX XXXX XXXX New York XXXX Cell is XXXX. Thank youXXXX XXXX XXXX XXXX
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-10-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-13
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: I recently received a monthly statement from Key Bank with a {$50.00} annual membership fee. This account has been inactive for at least 5 years, probably 10 ( and the company is no longer in existence, but I am sure my name is associated with it ). I called their their listed number to get this charge/account eliminated. I spent 30 minutes on the phone in an attempt to get the account closed. I was told to visit a branch to do this and told them that is not possible. I waited on hold for 15 minutes for a supervisor, and was told that one would have to call me back. I just want them to close this account which was never theirs in the first place. I do n't have the time or money to deal with this. How do I get them to eliminate this ridiculous charge and close my account?
Company Response:
State: NY
Zip: 144XX
Submitted Via: Web
Date Sent: 2017-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-10
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: 3 checks were stolen from our mail box in XX/XX/XXXX then washed and cashed. 2 of 3 the checks were cashed by XXXX XXXX on XX/XX/XXXX.. The 3rd check I had a stop placed on it. The recipients names were changed to cash and the amounts were significantly altered ; # XXXX for {$240.00} to {$2200.00} and # XXXX {$290.00} to {$2200.00}. The payee 's called several weeks later complaining they had not received their checks. I called the bank to see if the had cleared and they had not. I rewrote them new checks and mailed them out ; thinking i must have accidentally thrown them into the trash. I received my statement on XX/XX/XXXX and found the checks had been altered and cashed. I immediately went to the XXXX Key Bank Branch where i explained the problem to XXXX XXXX, relationship manager. He helped me complete the Key Bank Fraud Affidavit. Then I proceeded to the XXXX County Sheriffs office and filed a Case #. Since then i have been unable to get any money refunded. Neither Key Bank nor XXXX XXXX Fraud Depts. will discuss this with me. XXXX XXXX says i 'm not their customer and Key Bank says the branch in XXXX should follow up on your behalf. The XXXX Branch says its out of their hands that it is a XXXX XXXX issue.
Company Response:
State: CO
Zip: 80138
Submitted Via: Web
Date Sent: 2017-10-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A