Date Received: 2018-11-23
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: This is a Unfair Deceptive or Abusive Acts and Practices ( UDAAP ) complaint against Key Bank. I had a checking account with a credit reserve account attached to it. I moved away from convenient branch locations and therefore attempted to close the account via written notice and phone calls. I called on 4 separate occasions throughout late XX/XX/XXXX and early XX/XX/XXXX to get it closed. Each time Key Bank personnel said they would handle it but it never got done. The last time ( early XX/XX/XXXX ) I was told that they would contact the branch of origination ( XXXX, WA ) and take care of it. Nothing happened - however they happily continued to charge fees to the account and overdraw it in the amount of {$310.00}. Now it shows up as a negative on my credit report. This is unacceptable - it was Key Bank 's error and I believe they deliberately kept the account open and charged fees against as a revenue generation tactic.
Company Response:
State: CA
Zip: 96003
Submitted Via: Web
Date Sent: 2018-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-20
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I had transferred XXXX dollars from XXXX to Keybank on Wednesday night. The transaction was received on a Thursday. It is now Monday and while the money was taken out on Thursday it is still not in KeyBank.
Company Response:
State: OH
Zip: 435XX
Submitted Via: Web
Date Sent: 2018-11-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-20
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I left with family from XXXX to XXXX on an Emergency XX/XX/2018 regarding my mother who soon passed XX/XX/2018 I had returned. in that time I thought I left my wallet and phone in my vehicle but it was not there, I called keybank XX/XX/2018 to put my card on hold for suspicious transactions and told me to call again XX/XX/2018 which I did twice now keybank says I have to fill out a police report but no burglary was committed to my vehicle and bring a form of i.d . which got stolen. I don't know what else to do.
Company Response:
State: UT
Zip: 84047
Submitted Via: Web
Date Sent: 2018-11-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-17
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: I got an insurance reimbursement from XXXX XXXX. Key bank lied to me all day. Supervisor XXXX promised to call me back and gave me a bogus email address that wasn't responded to either. After calling all day, canceling my check with XXXX and them reissuing a new check. Key finally tells me that they don't accept mobile deposited insurance checks. I am living in my car, in the winter and they kept me from having access to this desperately needed money. Supervisor XXXX blatantly lied to me and had no intention of helping me. I'm still unable to cash/deposit this check, as I am two states away from Key bank footprint. I have no access to the beanch which is what they are saying is the only way for me to deposit or cash this check with them.
Company Response:
State: CA
Zip: 96007
Submitted Via: Web
Date Sent: 2018-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-15
Issue: Took or threatened to take negative or legal action
Subissue: Collected or attempted to collect exempt funds
Consumer Complaint: There is currently a judgment in favor of XXXX XXXX XXXX XXXX XXXX recorded in the XXXX County Court of Common Pleas at GD XXXX. This was as a result of issues related to a business I owned that was forced to close in XXXX as a result of conduct related to the former owner of the company. The amount claimed was negotiated to {$150000.00} during bankruptcy proceedings approximately 4 years ago. The attorneys for XXXX XXXX filed Writs of Execution on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. The first 3 were filed against accounts we maintain with XXXX XXXX in which no funds were withheld due to the fact that all deposits are recurring electronic deposits and therefore protected. The last filing on XX/XX/XXXX, was filed against accounts we maintain with Key Bank, in which recurring electronic deposits from personal wages are maintained. While there was a certificate of service signed by the attorney for XXXX , XXXX XXXX XXXX, we actually only received a copy of the first Writ filed in XXXX, XXXX. Pursuant to the Writ delivered to Key Bank, a copy of which is enclosed, Pennsylvania law provides for a debtors exemption of {$300.00}. Additionally, major exemptions under the law included most wages, the exception being for taxes, child support, and rent. While the balance in our Key Savings Bank was {$230.00}, less than the allowed exemption, Key Bank deducted {$130.00} for the Writ of Execution on XX/XX/XXXX. Further, my paycheck from earned wages was electronically deposited into my checking account on XX/XX/XXXX ; even though Key Bank did not freeze the accounts at the time the Writ was received, they deducted the exact amount of my paycheck for the Writ of Execution on XX/XX/XXXX. Keys actions are contrary to the protections provided us under Pennsylvania as it is clear that these are funds from wages earned, no different than the electronic deposits received over the past several years. We did speak with a couple of representatives from Key Bank who indicated that we needed to contact the law firm of XXXX , XXXX XXXX XXXX with regard to the withdrawals from our account. Ive also enclosed copies of communications between us and the law firm attempting to settle the debt ; while these negotiations were occurring, the Writs were nevertheless simultaneously filed. Lastly, I do believe that my non-public personal information was inappropriately disclosed to third parties by Key Bank. The existence of the XXXX XXXX accounts was disclosed to the attorneys for the plaintiff during bankruptcy proceedings ; the account with Key Bank was opened after the filing of the first Writ of Execution and that information was not provided to the attorney. The only means to which that information was discovered was through the inappropriate disclosure of our personal information. The continual fruitless filings of Writs of Executions are harassing in nature, particularly while were making a good faith effort to settle the claim. Key Banks actions are clearly illegal, although they maintain theyre following the instructions of XXXX, XXXX XXXX XXXX. At this time, we are requesting that the CFPB exercise its powers and take action against XXXX XXXX XXXX XXXX XXXX, Key Bank, and XXXX, XXXX XXXX XXXX, all of whom have engaged in unfair, deceptive and abusive acts and practices in these matters. I am available to provide any additional information, verbal or written, at your convenience.
Company Response:
State: PA
Zip: 150XX
Submitted Via: Web
Date Sent: 2018-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-09
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: On XX/XX/XXXX I sent a check in the amount of {$5400.00} to Key Bank to pay off me car loan and to send me my title forthwith. Attached was a note explaining the purpose of the check together with my name, phone number. address and account number.It was sent priority mail.Address was provided by a Key Bank employee. XX/XX/XXXX I checked my checking account and saw that the check was cashed by Key Bank on XX/XX/XXXX. XX/XX/XXXX I called Key Bank to ask what the holdup was. I was told that they never rec 'd the check and I needed to send proof that they cashed the check. I faxed a copy of the cashed check ( front and back ) to a Fax Number provided by a Key Bank employee.When I called to verify that the info was received.They couldn't find it and told me I was given the wrong Fax #. I was given a different Fax #. I sent it again. I was unable, via various phone calls, to verify the receipt until XX/XX/XXXX when I was told I needed to send in a copy of the Bill of Sale.I faxed it the same day. XX/XX/XXXX I received a call from a supervisor ( XXXX ) that a " refund check was mailed to me on XX/XX/XXXX in the amount of {$5400.00}. Which I never received and I told her so No action was taken by the Bank even though they had all the information to apply the payment to my account.She told me that I am required to sign an indemnity agreement to hold the Bank harmless in order to apply money to my account.and she would e-mail it to me. XX/XX/XXXX I received the " refund check '' which was postmarked the XX/XX/XXXX!!! I contacted an attorney who advised me not to sign the agreement. XX/XX/XXXX we called the supervisor to request to be able to talk to her Boss.After extensive discussion back and forth we were connected to XXXX ( Executive Branch - admin. asst ). He did not help other than he promised to research the issue and contact us within 24-48 hours. On the same day I received threatening calls from Key Bank - That I was behind in my payment and need to send in money. I received several calls. XX/XX/XXXX I received a call from XXXX XXXX who stated she was the case manager and she needed more time to research the issue. Additional notes : This process has dragged on for a month without any results whatsoever, It is very stressful and frustrating. This issue is slandering my credit rating and impacting my health due to the extreme incompetency of the Bank employees.
Company Response:
State: NE
Zip: 683XX
Submitted Via: Web
Date Sent: 2018-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-09
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On XX/XX/XXXX a check made out to Me from a XXXX XXXX auto group account at Key Bank was deposited into a XXXX XXXX account incorrectly as someone else intercepted the check and sent it to XXXX XXXX for Processing. The check was for {$710.00}. This was money contractually to me from the car dealership. I submitted a complaint to CFPB about XXXX XXXX not correcting this timely and they returned the money to Key Bank on XX/XX/18. The next step was to follow up with the car dealership. I did this on XX/XX/XXXX. The dealership will not cut me another check until Key Bank credits their account the {$710.00}. It has been 10 days since the money was returned to Key bank and I still do not have a check from the car dealership as their account has not been credited by Key Bank. This is an unacceptable delay.
Company Response:
State: PA
Zip: 19335
Submitted Via: Web
Date Sent: 2018-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-08
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I bank with Keybank. On XX/XX/2018 they charged a fee for an annual rewards relationship to my account for {$40.00}. I have a letter from them stating they are stopping the program and will no longer be charging that fee. As a result, that charge resulted in a NSF of {$37.00}. Those two fees took be negative and kept it that way thus generating further fees. If those fees had not happened ( as per their letter ending the program the fee was charged for ) none of the other fees would have happened. I have calculated daily and would have had a positive balance with deposits and debits. I am asking for {$170.00} in NSF fees from XX/XX/XXXX, XX/XX/XXXX,XX/XX/XXXX,XX/XX/XXXX, and XX/XX/XXXX as well as the {$40.00} fee. Total of {$210.00}.
Company Response:
State: CO
Zip: 80015
Submitted Via: Web
Date Sent: 2018-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-05
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: I have private student loans which are now owed to XXXX XXXX XXXX. These loans were initially taken out through XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, OH XXXX ; XXXX XXXX XXXX XXXX XXXX ; XXXX XXXX XXXX XXXX ( XXXX ) XXXX XXXX. An XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX was done XX/XX/XXXX. There were a total of 5 private student loans were requested and Promissory Notes were signed for the same : ( 1 ) XXXX XXXX XXXX # 1 : {$15000.00} requested XX/XX/XXXX ; ( 2 ) XXXX XXXX XXXX # 2 : {$4000.00} requested XX/XX/XXXX ; ( 3 ) XXXX XXXX XXXX # 3 : {$6500.00} requested XX/XX/XXXX ; ( 4 ) XXXX XXXX XXXX # 4 : {$10000.00} requested XX/XX/XXXX ; and ( 5 ) XXXX XXXX XXXX # 5 : {$5000.00} was request XX/XX/XXXX but XXXX XXXX {$1200.00}. On XX/XX/XXXX a complaint was filed with the XXXX XXXX XXXX by XXXX XXXX XXXXXXXX XXXX against me XXXX XXXX, Case No. XXXX. I offered to pay {$100.00} per month, which is what I could do since working part-time due to illness, XXXX wanted {$500.00} per month. I declared XXXX XXXX Bankruptcy on XX/XX/XXXX which stayed the case until XX/XX/XXXX and to which I have made payments of {$120.00} per month. In the Court case, XXXX claimed I owe : 1st : {$42000.00} plus interest {$40000.00} interest plus XXXX % per annum from XX/XX/XXXX + Atty. Fees ; 2nd : {$42000.00} + interest XXXX % per annum from XX/XX/XXXX ; As to 3rd & 4th Causes of Action : {$42000.00} + interest at the rate of XXXX % per annum from XX/XX/XXXX ; and costs of suit. Yet, to date I have not received a breakdown as to what is actually owed despite numerous requests for the same. My XXXX XXXX XXXX Case Summary states that Status : Deemed Complete ( no Remand from Federal Court ) XX/XX/XXXX ; and I'm not sure exactly what this means. The rate of interest for these loans is calculated as : " The Variable Rate is equal to the Current Index, plus ( a ) XXXX % per annum during the Interim Period, and ( b ) XXXX % per annum during the Repayment Period, but in no event more than the maximum rate allowable under applicable law. The Variable Rate will change quarterly on the first day of each XXXX, XXXX, XXXX and XXXX ( the " Change Dates ( s ) '' ) if the Current Index changes, and at the commencement of the Repayment Period. The " Current Index '' for any ca! endar quarter beginning on a Change Date ( or for any shorter Date ) is the most recent index as of the Change Date. The Index is the average bond equivalent rate of the final auction for 91-day United States Treasury Bills during the prior quarter. ( The bond equivalent rate of the weekly auction average United States Treasury Bill is established by the Federal Reserve Board in Statistical Release H.15 ( 519 ) under the designation 'Auction Average ( investment ) -3 month. ' ) If the Index is no longer available, you will choose a comparable substitute. '' I have attempted to find this rate to make my own accounting but to date I have not been able to find anyone who understands this interest rate as quoted. Please help me. Sincerely, XXXX XXXX
Company Response:
State: CA
Zip: 90039
Submitted Via: Web
Date Sent: 2018-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-05
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: On XX/XX/2018, I was charged a service charge of {$7.00} due to holding a balance of less than {$500.00}. Keybank misplaced a deposit on XX/XX/XXXX which would have put my account well over the threshold resulting in me nor being charged. They still have not found the deposit and have just lost another one over {$1000.00}. Keybank is just very, very bad at what they do and they charge a premium for it. I want the {$7.00} fee refunded. I also plan to sue for the {$1200.00} and haven't begun collection process for their most recent blunder.
Company Response:
State: WA
Zip: 98110
Submitted Via: Web
Date Sent: 2018-11-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A