Date Received: 2020-06-29
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I contacted HSBC many times about my mortgage payments. I asked for an interest rate adjustment, refinance, etc. After some discussions I decided to enter an interest rate modification.The modification allowed me to send a mortgage refinance estimate from a competitor and then HSBC would beat their rate and adjust my mortgage rate. On XX/XX/XXXX, I carefully reviewed a 2 page contract send over by HSBC to adjust my rate. After reading the terms and conditions I esigned the document. This adjusted my interest rate to 2.9 % and allowed HSBC to keep me as a customer instead of refinancing with XXXX. I was then charged a {$1400.00} rate modification fee on my next mortgage statement that was not mentioned in my signed contract. HSBC provided a copy of the contract ( see attached pdf ) which does not mention any fees. HSBC is claiming that an email they sent contains additional terms. I don't see how an email that I didn't agree to can add extra terms to a contract I signed without those terms. I paid the {$1400.00} fee as I didn't want a late fee but I dispute the charge.
Company Response:
State: NY
Zip: 11201
Submitted Via: Web
Date Sent: 2020-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-27
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I submitted this complaint before, you submitted it to HSBC who reviewed it and said basically " It could take up to six months - good luck ''. They did not provide proof of when or who to my account balance was submitted. If this is the extent of action you can take then honestly don't see the point of your agency. The law regulating delinquent accounts was intended to clear up old accounts of people who had died or were truly unreachable. Financial institutions are either grossly misunderstanding the law or deliberately abusing it. If you haven't viewed an account in over a year they will send one letter, which may appear to be spam or simply missed, and then close your account and give the money to the state. A few repeated emails or phone calls or several letters would reach 99 % of people. I would expect you agency to take some action such as review how many similar complaints were at each bank and look into whether they actually submitted the money to abandoned property. original complaint : HSBC gave the remaining money in my account to abandoned property in Connecticut on XX/XX/XXXX. I have checked CT abandoned property and their is no record as of XX/XX/XXXX. I did not receive any prior notice by mail, email or phone call even though I've had the same address since XXXX. I had been receiving email notices up until XX/XX/XXXX saying that a new account statement was available.
Company Response:
State: CT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-25
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: Starting at the beginning of last year ( XXXX ) I began receiving phone calls from various numbers asking me for my social security number stating I had an outstanding debt they wanted to collect. No one would give me the name of the organization of where they were calling from, who I owed the debt to or how much the amount was. The operators calling were rude and cursed when I dared to ask any questions or not give them my social security number. The phone calls then became robocalls from numbers very close to my own or people I frequently call. They kept pronouncing my name incorrectly which made me feel it was a mistake on their part. I would block whatever number they called from and they stopped coming in after a while. The calls started up again at the same time this year. This time they were more threatening. On XX/XX/XXXX I received a phone call from the number XXXX XXXX XXXX. Again, the person on the other end did not tell me what organization they were calling from but stated they had tried to deliver court papers to my home address to no avail. ( they said my home address I suppose to scare me ) The person did give me the phone number of the law firm handling the case. It was XXXX XXXX XXXX. I spoke with an attorney saying they were collecting on a {$3000.00} debt I owed to HSBC bank from when I lived at a different address in XXXX. I told her I never had an HSBC credit card ever in my life and I was then told it was sold to their firm by HSBC and could be a debt for anything. She told me if I paid {$1000.00} of the debt over the phone by credit card it would go away. I then told her I was not giving her any money for a debt I do not recall. She told me that by saying that I was refusing to pay the debt and she would 'see me in court '. Once again, like the last time, I began receiving a flurry of robocalls from different numbers with local area codes. They were the same as the ones from last year mispronouncing my name, etc. One was sent under the phone number of my wife 's ' place of work. On XX/XX/XXXX, I received a call from XXXX XXXX XXXX. I took the call because the number was close to the number for my employer. It was a live person attempting to collect this mystery debt. When I began to tell him I've been getting these calls for a year, they screamed at me : " THEN WHY DON'T YOU PAY YOUR DEBTS? '' He then provided me with the same small amount of information as the others before and I hung up on them. On XX/XX/XXXX, I recieved a call from the number XXXX XXXX XXXX. It was a deep-voiced robocall saying my first name wrong stating they were calling from the XXXX XXXX XXXX stating I needed my lawyer to call them by the end of the business day ( It was XXXX XXXX EST ) or they would take 'further actions '. Yesterday ( XX/XX/XXXX ) I received a voicemail from the number XXXX XXXX XXXX simply stating they are from 'the processing department ' ( does not say from what organization ) saying there are now two pending matters and since I am not answering their calls they will come to my home or place of work ( Just like did at the beginning of the year ) I just want these calls to stop. It's obvious this is a scam. I hope you can help me with what I provided. If you need anything else, please reach out.
Company Response:
State: NY
Zip: 11542
Submitted Via: Web
Date Sent: 2020-06-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-24
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Ongoing issue with HSBC bank regarding payment not posting account. There seem to be six or more credit card services and deposit account banks in the United States. The holding company for them is HSBC Holdings PLC XXXX XXXX XXXX XXXX Floor XXXX, XXXX XXXX XXXX XXXX. I bank certified copies of payments that are in dispute attached. The branch that captured these payments in XXXX, XXXX seems to have gone out of business. however, the payments never came back to me or applied to the current HSBC credit card.. This process has gone on for 16 months and no resolution has been made. My credit score has gone down more than 120 points, I have been denied loans and my business is at a stand still. Credit card companies have lowered the credit availability about {$40000.00}. I was denied a XXXX XXXX and a XXXX XXXX of {$45000.00}
Company Response:
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-24
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to arrest you or take you to jail if you do not pay
Consumer Complaint: I am being contacted by a debt collection company working for HSBC Bank to collect a balance of {$690.00}. After several voice mails threatening to bring legal documents to my home or place of employment, I returned the call to find out what is going on. I am currently working on getting my debts paid and there was already a payment arrangement in place with XXXX XXXX XXXX to start auto payments. Upon speaking with this company, I withdrew the agreement. I returned a call to XXXX XXXX XXXX XXXX and spoke with a man by the name of XXXX XXXX. I used the referred case number given. When I spoke with him, the first thing he told me was they were employed by HSBC to issue a forceful collection act against me if I did not make a payment. I explained that in the state of Pennsylvania that is illegal to threaten anyone with wage attachment. He argued with me that they can in fact sue me. I told him I was aware I could be sued, but that my wages could not be attached so I would be discuss options, but not to threaten me by coming to my home or place of employment. I do have the voice mails saved and attached the transcription. He then told me they would sue me and attach my wages. I told him to go ahead and do it. He told me " good luck in court '' and hung up on me.
Company Response:
State: PA
Zip: 15001
Submitted Via: Web
Date Sent: 2020-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-23
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: Bank never provided copy of the check that bank stated bank sent to me in case # XXXX. I need to see the proof of check sent and the proof that check was actually cashed, to see front and back of the check.
Company Response:
State: WI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-23
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: I have received two 0 % APR promo rate Gold Mastercard offers from HSBC Bank USA as a pre-approved prospect. I accepted their second offer ( invitation XXXX ) by applying by phone XX/XX/XXXX. They did not make a decision at that time but sent me a letter that date stating they needed my signed tax return. I have never been asked by anyone but the government for my tax return and will not submit it to them. I consider this an unacceptable request. Instead, I promptly submitted a copy of my XX/XX/XXXX XXXX XXXX IRA statement ( attached ). I explained in my email to them I can withdraw the up to the full approximate {$260000.00} balance as income this year. I sent XXXX XXXX a copy of a statement of this IRA in the 4th quarter of XXXX and they used to to justify raising my credit card limit with them from {$8500.00} to {$13000.00}. XXXX denied their Gold Mastercard to me in a letter dated XXXX/XXXX. I consider their offer and decision incompetent. I want them to delete their hard inquiry on my XXXX credit report and send me no more offers. My XXXX score was XXXX, excellent, when they processed my app XX/XX/XXXX.
Company Response:
State: NC
Zip: 273XX
Submitted Via: Web
Date Sent: 2020-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-19
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: In the middle of XXXX XXXX, I opened a premier checking account with HSBC Bank USA N.A. to pursue a welcome bonus of {$750.00} as long as the monthly direct deposit is not less than {$5000.00} for three consecutive months from the second month after this account is opened. Then I gave my Payroll the filled out HSBC Bank standard form of " Direct Deposit Transfer '' ( attached ) to set up a direct deposit payment in the banking system for paying me of my wage every two weeks. After that, my HSBC Bank premier checking account has received direct deposit more than {$8000.00} per calendar month. However I have no received the expected welcome bonus of {$750.00}. The HSBC Bank advertisement of this welcome bonus did not define what is the exact meaning of " direct deposit '', nor mentioned that ACH ( automatic cleared house ) payment method or CTX ( corporate trade exchange ) payment method disqualifies. So I have contacted the customer service at least five times using its online Live Chat since XX/XX/XXXX and every time each customer representative more or less told me different things however the overall determination is that its marketing department disqualifies the award of welcome bonus to me based on following reasons : 1. I was told that the bi-weekly transaction in my account does not contain a description or verbiage like " direct deposit '' therefor it's not direct deposit, and accordingly disqualified for welcome bonus. 2. I was told that my Payroll makes payment to my HSBC Bank premier checking account using CTX ( corporate trade exchange ) payment which is not a direct deposit. I was totally confused how a common customer like me knows the exact meaning or difference between direct deposit, ACH and CTX? HSBC shall never play wording or verbiage games with customers. Actually, in XXXX or XXXX ( I forgot detailed date and HSBC denied to provide me a copy from its digital recording system ) I chatted online with one of its customer service representative to check if my account transaction status was OK for receiving welcome bonus and I was told that my transaction was direct deposit and had been running well so just wait to see three calendar months passing would make you receive the welcome bonus automatically. But it looks not true now. It's very frustrating why HSBC Bank did not define or explain the exact meaning of direct deposit in its advertisement in XXXX before I open the account. Therefore it has brought confusion or misunderstanding to a customer like me. I did the double check in XX/XX/XXXX with my Payroll department to confirm that the direct deposit had been properly set up with HSBC Bank. Please see attachment. Could you please investigate for me and make sure the pursuance of {$750.00} welcome bonus is paid by HSBC Bank. My case with HSBC Bank USA N.A. is XXXX. Many thanks. XXXX XXXX
Company Response:
State: PA
Zip: 18020
Submitted Via: Web
Date Sent: 2020-06-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-18
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: I made a balance transfer to a new HSBC card, which I soon afterward realized I had made in error. Within 10 minutes of completing my balance transfer request, which I was told would take 7-10 business days to process, I called HSBC back and spoke with XXXX, who I had spoken with at the end of the balance transfer earlier. She told me it would take 7-10 days to cancel the transfer, but she worked in Escalations and would attempt to get the balance transfer stopped, given the short amount of time since the balance transfer had been requested. Unfortunately, it was necessary for me to be hospitalized yesterday due to a previous injury and when I got home and looked into my XXXX accounts today, I realized the transfer had already been done When I called HSBC to clarify this, I was told if the transfer was done electronically, which I was not told during the entire BT process on XX/XX/2020. Now both XXXX and HSBC are telling me the transfer may not be able to be cancelled. I feel there should be a time frame to allow cancellations, especially when the customer is told it would take 7-10 business days to process, not one day if done electronically. Now HSBC is giving the same 7-10 days to cancel it, if at all.
Company Response:
State: FL
Zip: 32707
Submitted Via: Web
Date Sent: 2020-06-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-17
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: Paid the debts through XXXX ( XXXX XXXX XXXX XXXX ) on XX/XX/24 ( see attached evidence ) HSBC Recovery Department admitted the debts was cleared ( XXXX - XXXX ) bank didn't updated the balance, never provide a statement to show the debts was cleared. which seriously impacted my house purchasing loan approval.
Company Response:
State: CA
Zip: 95014
Submitted Via: Web
Date Sent: 2020-06-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A