Date Received: 2016-01-26
Issue: Closing/Cancelling account
Subissue:
Consumer Complaint: Six years ago, I opened an HSBC account for my sister in my name. Initially, things started out well, but as expected, this did not last ; and shemissed payments. As a result, this has reflected poorly on me, and I am left to pay the price. I have since made every effort to fix this account. The account has been transferred to another lender ( XXXX XXXX ), whom I have constantly tried to contact to payoff the account but it has been to no avail. I can not get a response from them. Please advise.
Company Response:
State: NY
Zip: 11217
Submitted Via: Web
Date Sent: 2016-02-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-01-27
Issue: Deposits and withdrawals
Subissue:
Consumer Complaint: HSBC is continuing to initiate monthly transfers from my banking account after I closed my HSBC online savings account.
Company Response:
State: MD
Zip: 212XX
Submitted Via: Web
Date Sent: 2016-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-01-24
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: In XXXX XXXX I was offered a {$11000.00} cash for keys deed in lieu for XXXX of my investment properties of which I am in default since XXXX. I supplied all the documents. In XXXX my case manager, told me all documents were in and filed with each house. He told me there was n't enough time to save XXXX of the houses ( XXXX ) as the Sheriff Sale date was only a few days away. I had to except that. I lost the house. Then another property 's ( XXXX ) Sheriff Sale date came up and I was told it was too late because there were no documents on file. Later we found out the papers were filed incorrectly by the case manager. I lost that house but I appealed. I tried to get loan modifications but the offers were not in my best interest, then I was offered a {$11000.00} cash for deed in lieu for XXXX of my properties. XXXX property went through I received my check for {$11000.00}. Please note all the same documents were requested at the same time and received and successfully transacted for this property Once the papers were filed, it was up to the case manager to sort them and file them with the different properties. I have submitted a letter of appeal for ( XXXX ) The bank went ahead with the foreclosure claiming I did not file papers in time. Later we found out the papers were filed incorrectly. Another Property ( XXXX ) the bank decided to withdraw their offer in XXXX XXXX for {$11000.00} claiming there is a rule against cash for keys when a house has a Sheriff sale date. Now my new case manager XXXX has informed me the bank will not offer the cash for keys because the house is in active foreclosure. What? Why?? XXXX of the houses were in active foreclosure when they made the offer in XXXX. Suddenly the rules have changed? I was given the offer for the Deed in Lieu with {$11000.00} for ( XXXX ) with the tenants remaining in the house. Late XXXX I was told to have them move out and I should pay off a {$1700.00} lien and then I could reapply. Suddenly the rules changed. To be honest I do n't trust the bank and their offers anymore. I was not going to kick my tenants out before XXXX and if I do have them vacate, I do n't trust the bank will keep their promise. Will I still get the {$11000.00}? I find it awful that they want everything in writing from me, but from the bank, everything is verbal. I can not kick these tenants out unless I see the offer in writing from the bank. Needless to say and I am upset. Before I went into default we these mortgages, I ALWAYS paid my mortgages on time. I always paid all my bills on time. If my credit report was judged solely on my payment habits, I would have had an excellent credit rating. But since the XXXX economic crash, having XXXX loans made me a high risk. No banks would consider me for refinancing my high interests. My tenants were struggling, my houses need repairs. Land lording was getting more difficult and stressful. My health was failing, my finances were failing. I did not qualify for credit. YET I still paid my bills on time as of XXXX.Then I was advised but several resources, accountants, lawyers, financial advisers to stop making mortgage payments then the bank will listen and make offers to modify, offer deedinLieu or shortsale. But it took forever!! So much paper work. The loan modifications were a risk. Short sales were not getting offers. I wanted to get out form under this pressure. Then the bank offered {$11000.00}. I did n't ask for it they offered it! I am not a professional landlord. I have tried to manage these investment properties for 15 years. I have evicted XXXX tenants. Made too many renovations. Now ( XXXX ) is in repair due to frozen pipes. Landlording has putting me into a financial nightmare and caused my health to declined. All I ask is that the bank take the houses as they offered and pay me the {$11000.00}. Thehouses are in good shape. I cooperated in every way possible. Why are they changing the rules again!
Company Response:
State: NY
Zip: 11050
Submitted Via: Web
Date Sent: 2016-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-01-24
Issue: Cont'd attempts collect debt not owed
Subissue: Debt was discharged in bankruptcy
Consumer Complaint: I make bankruptcy i call the bank they say i dont have record the i dont owing anyone money
Company Response:
State: NY
Zip: 10451
Submitted Via: Web
Date Sent: 2016-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-01-24
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: HSBC Mortgage Services Inc . I am trying to pay off this loan and in the end they are doing everything they can to keep getting interest. There is no way other than calling to make a principle only payment, and any payment you make just keep pushing your next payment date out. i call to get it reversed every time and have to have a 30 min phone call to get it fixed. they next time i call to make a principle payment, i clearly state what i want, she even tells me what i am calling about. in the end she puts in wrong so i have to now call back and get it applied to the principle. if i do my monthly payment on line and i make it for more than the amount do, any extra is put into an unapplied funds account that they just get to hold on to for a month and not apply it to my account again gaining interest and they get to use my money for a month for free. I have called them to make sure all funds get moved to principle payment, and they said they put a note in the account but can not guarantee that it will be applied every time. there web site is lacking the basic functions that any lender should have on there web site. will not use HSBS for any other banking needs for the rest my years left on this earth.
Company Response:
State: MI
Zip: 48035
Submitted Via: Web
Date Sent: 2016-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-01-22
Issue: Taking/threatening an illegal action
Subissue: Threatened to sue on too old debt
Consumer Complaint: On XXXX/XXXX/XXXX at appropriately XXXX I contacted a male by the name of XXXX XXXX who had been harassing a friend in regards to a debt they say is from XXXX. XXXX XXXX of XXXX XXXX and XXXX stated that XXXX XXXX brought this debt from HSBC. He went on to say that they will be serving me papers for court to sue me and if I did not pay they would be garnishing my checks or seizing my bank account unless settled before court. I informed him I do n't recall this debt and how am I sure its mine he presented me with information he had and stated that its clearly is mine. I told him I am not sure of this debt. He went on to say that they will be serving me next week at my home or come to my job. On XXXX/XXXX/XXXX I called the number that he left. A gentlemen answered I asked who was I speaking to he stated XXXX XXXX I asked what is the name of this company he stated XXXX XXXX XXXX. I then asked for the address of the company in which he refused to give me unless I provided him with docket number. I feel as though this is a violation I not sure if one needs to give there docket number in order to receive the address of their business which should be public information. Please look into this.
Company Response:
State: DE
Zip: 19802
Submitted Via: Web
Date Sent: 2016-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-01-23
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: TIMELINE - Events that Led to Current Delinquency ( HSBC Loan # XXXX ) COMPLAINT : HSBC Loan Modification should have gone through XX/XX/XXXX Events : After the passing of my wife on XXXX XXXX, XXXX ... besides the large emotional loss, I experienced the financial hardship in losing her income contribution to the household. She also handled all the bills. I was able to keep up with all the bills and timely mortgage payments until being laid off XX/XX/XXXX. That is when I realized that I needed assistance and I reached out to HSBC first, stating that they do not offer refinancing. Unsure where to go, he mentioned Get Hope to HSBC and got to the loss mitigation dept. who informed me that they do not accept partial payments, only full payments, but to look into applying for a possible loan modification. This resulted in my submitting all the required documents to HSBC by fax for a modification review, with the assistance of my daughter XXXX & her husband XXXX XXXX. After this, I left several voice mail messages to inquire as to the review process status/update. I only had phone call conversations with HSBC reps and NO written documentation confirming the receipt of the package, indicating any review in process, nor any written confirmation of an offer. The only written correspondence received were Notices of Right to Cure Default and indications of who is my designated Mortgage Servicing Specialist. The one in XXXX was XXXX XXXX XXXX ( # XXXX ext. XXXX ) and the most recent specialist letter dated XXXX XXXX indicating XXXX XXXX ( # XXXX ext. XXXX ). I have had a couple of conversations with XXXX. The first conversation took place XX/XX/XXXX when I was able to speak with her. She told me that they did receive the package, reviewed it, and that I had been approved for a loan modification that would include the homeowners ' insurance and property taxes ( escrowed - since I did n't have them escrowed at the time ) and provided me with instructions by phone. She said that it would also reduce his interest rate and his payment to $ XXXX/mth. FURTHER INDICATIONS of a LOAN MOD = but without any documentation being received by me XXXX/XXXX/XXXX = Submitted a request for loan modification To : HSBC Loan Mod Dept. Fax # XXXX Told by phone from an HSBC rep to make two consecutive payments of $ XXXX/month, arranged to be taken out automatically from my bank account on XXXX XXXX & XXXX XXXX ... These were done electronically. He was told that after those XXXX paid, he can pay on own. The HSBC rep on the phone informed me that with these 2 payments, the modification would be finalized. No indication of any written agreements or mailings were given in this call. There were no instructions of their mailing any documents to me either. The first payment cleared on XXXX XXXX. The second payment in XX/XX/XXXX took 2 attempts but cleared my bank account by XX/XX/XXXX the second time due to an overdraft. However, neither of these 2 payments showed up as applied on mortgage statement. There currently shows only XXXX {$560.00} payment on Mtg. Statements as a " Partial Payment ( Unapplied ) ''. I then made a XXXX payment = XX/XX/XXXX. My last time making this agreed upon payment of {$560.00} was done XX/XX/XXXX but returned to me XX/XX/XXXX. ENCLOSED : XXXX Bank transactions showing 3 withdrawal payments made to HSBC = {$560.00} dated XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX * Fax cover sent to HSBC Loan Mod on XXXX/XXXX/XXXX along with hardship letter, wife 's death certificate & XXXX XXXX budget. There were XXXX paystubs also included in that package * Copy of HSBC correspondence = XX/XX/XXXX, XX/XX/XXXX, XXXX XX/XX/XXXX I ATTEST THAT THE ABOVE IS TRUE AND ACCURATE TO THE BEST OF MY ABILITY.
Company Response:
State: IN
Zip: 467XX
Submitted Via: Web
Date Sent: 2016-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-01-20
Issue: Application, originator, mortgage broker
Subissue:
Consumer Complaint: I applied for a loan with HSBC Bank. The bank began processing the loan on XXXX XXXX, XXXX. In XXXX, an appraisal was conducted and because I was requesting a coop refinance, the coop questionnaire was completed by the coop in XXXX which delineates all the circumstances of the coop. XXXX XXXX I was issued a commitment. However, XXXX XXXX, XXXX HSBC rescinded the commitment stating the loan was declined because of the coop flip taxes. My complaint with the bank is the length of time it took the mortgage to process, almost 5 ( five ) months. But more importantly, the bank had the information in XXXX XXXX regarding the coop flip taxes as well as other essential information regarding the coop. If HSBC felt the coop did not qualify for the loan. I SHOULD HAVE BEEN DECLIENED IN XXXX OF XXXX not 3 months after the COMMITMENT was issued!!!! In that time the interest rates have increased as well as I could have went to another bank that would have accepted my coop flip taxes. I feel HSBC was egregious and grossly negligent in the time it took to process the mortgage, and I am angry that a commitment was issued and HSBC will not honor it!!! HSBC did not handle my loan professionally and I feel HSBC is a large bank and they do not care about the average consumer. I hope there is some recourse federally. Thank you
Company Response:
State: NY
Zip: 11423
Submitted Via: Web
Date Sent: 2016-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-01-19
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX - XXXX, MI XXXX XXXX To whom it may concern : It appears that the cooperation between us, HSBC and XXXX has deteriorated to the extent that I have no choice, but to continue try and prove that by their mistakes and unwillingness to get this problem resolved. I will continue to address this the best I can, and present evidence I have available to me. This is a continuation of a complaint, case # XXXX. I am, again, requesting a complete and in depth audit of the entire year, XX/XX/XXXX, of my mortgage account with HSBC ; loan # XXXX. HSBC mortgage statement, dated XX/XX/XXXX, shows a payment was received, automatic deduction, from my credit union, on XX/XX/XXXX, credit union statements will be provided upon receiving a new case number. Please note HSBC statement Principal balance is the same for XX/XX/XXXX, and XX/XX/XXXX, and shows no activity on XX/XX/XXXX. HSBC statement XX/XX/XXXX, also shows {$800.00} being billed as escrow, and was disbursed, but no credit to principal or escrow, meaning, somewhere along the line, HSBC made a miscalculation as the cause of this problem. My investigation goes back into XX/XX/XXXX. If you calculate the amount {$1100.00}, then subtract the {$800.00} from escrow, the sum is {$390.00}. That is very close to the amount left accounted for according to the spreadsheets, I provided XX/XX/XXXX, of {$390.00}, in my favor, but that still leaves the question, what happened to the {$850.00}, that HSBC statement dated XX/XX/XXXX, was on hand. Since the trust and integrity of HSBC and XXXX has deteriorated to almost zero, because of trying to deceive and hide the truth and other things. I am submitting my remedy. Turn over the title to my home, free and clear, absolutely no attachments, pay {$150000.00}, by certified check, for all the number of times HSBC has breeched the foreclosure agreement of XX/XX/XXXX, and broke the original contract signed XX/XX/XXXX. Admit to wrong doing to the public through the media, and other agencies. This has caused a lot of undue stress, frustration and extra expenses, when there could have been a very easy way to remedy the problem. Thank you, XXXX XXXX XXXX
Company Response:
State: MI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2016-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-01-19
Issue: Other
Subissue:
Consumer Complaint: HSBC has a charge off listed on my credit report that I have disputed numerous times. Each and every time I have disputed it, it has come back as verified. However when I have contacted Hsbc they have stated they have no knowledge of this account. So, my question is how can they possibly verify it if they have no information. It was removed from my reports for one day and than magically reappeared after the CEO received my email providing them with the details from my credit report!!
Company Response:
State: MT
Zip: 59105
Submitted Via: Web
Date Sent: 2016-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes