Date Received: 2016-09-16
Issue: Deposits and withdrawals
Subissue:
Consumer Complaint: 1. On XXXX/XXXX/16, I called HSBC for a payoff balance on my Select Credit Account and paid it off on XX/XX/XXXX. Because HSBC moved out of NYS, this account was closed years ago. 2. Over the years, I 've set up automatic payments, twice a month, to pay it off as quickly as possible, more than doubling the payment. On XXXX/XXXX/16, I was in a position to finally pay the balance off and stop the automatic payments. XXXX told me the payoff was {$560.00}. So, I paid it off, repeatedly I asked her to make sure the auto payments discontinued, and requested a letter stating the account was paid in full. XXXX told me my statement would say it, but I insisted on a letter. She agreed. The confirmation # she gave me is : XXXX. ( See HSBC Item 1a/1b. ) 3. On XXXX/XXXX/16, I called back because the letter I received did not say my account was paid in full, but that it was closed. I spoke with XXXX. I explained I received the wrong letter and that I wanted a " paid in full '' letter. ( See HSBC Item 2. ) XXXX went on to explain there was a {$63.00} credit on the account. I put 2 and 2 together, checked my bank account online while still on the phone with HSBC and discovered they took {$60.00} out of my checking account with XXXX XXXX XXXX on XX/XX/XXXX. I told her I wanted my {$60.00} back and I did n't know what the {$3.00} was. She told me they had to investigate. HOWEVER, I told her if she can SEE there is a CREDIT on the account, there is no reason for investigation because SHE told me they owed ME. Everything I said fell on deaf ears. Long story short, XXXX promised to expedite and monitor my refund request. She told me it maybe 3 to 5 days before I get a check and then she will send me a " paid in full '' letter. Confirmation # XXXX. 4. On XXXX/XXXX/16, I received a statement from HSBC and NO CHECK, but the payment date they took the unauthorized {$60.00} out of my account was XXXX/XXXX/16! ( See HSBC Item 3a/3b. ) The statement states that they owe ME {$59.00} and interest charged {$3.00}. So I waited and waited for a check until XX/XX/XXXX. I called them back and spoke to XXXX. I went through the entire nightmare with her. I waited 45 minutes on hold, before I even got a rep to talk to. A very long story short, she claimed that her supervisor told her that it will be 3 weeks on Wednesday, XX/XX/XXXX, and that the request was processed and the check is in the mail. I was furious! They made me wait 3 weeks + 1 week since I paid it off, even though THEY MADE THE MISTAKE AND TOOK MONEY OUT OF MY ACCOUNT WITHOUT MY AUTHORIZATION. XXXX swore I 'd get my money and told me to hang on, it will be in the mail this Wednesday. Confirmation # XXXX. 5. Today is Friday, XXXX/XXXX/16 and as of yet, I have not received my money. I tried calling, but their phone system keeps hanging up on me. Today I decided I 've had enough. Holding my money for OVER A MONTH is no excuse. I want my money back and my letter stating I 've paid in full and that I 'm in good standing with the bank. This is THEIR MISTAKE, NOT MINE. If they think I 'm going away, I 'm not. AND one last thing. To TOP IT OFF, XXXX had the nerve to ask me if I actually ASKED XXXX to cancel the automatic payments!! I told her I repeated myself and that SHE XXXX, not me. And asked her WHY ON EARTH would I allow the bank to take money from my checking account to pay on an account that is no only closed, but as of XX/XX/XXXX had a XXXX BALANCE??!! In a round about way, she agreed. But what kills me is that they WERE TRYING TO PUT THE BLAME ON ME!!! The are thieves. I have a question for you that they could NOT answer. How could they charge {$3.00} on an account that had a XXXX balance? How? Why did they show - {$59.00} and not - {$60.00} on the statement they sent? Did they think I 'd give them 1 cent. No way! Please throw the book at them.
Company Response:
State: NY
Zip: 14221
Submitted Via: Web
Date Sent: 2016-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-09-16
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: HSBC Mortgage Corp. has failed and refused to send me monthly mortgage loan statements for a year, despite repeated requests that such statements be provided to me, and legal requirements under TILA and other statutes that such statements be provided.
Company Response:
State: NY
Zip: 144XX
Submitted Via: Web
Date Sent: 2016-09-16
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: Yes
Date Received: 2016-09-15
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I have a complaint opened, XXXX. I can not update this one so I am submitting another. I just got my statement from HSBC. My payment, with ESCROW is XXXX. I submitted a payment of {$1000.00}. They posted a double payment with interest and ESCROW, then extra principle. All extra monies should be applied to PRINCIPLE. HSBC keeps doing this and it is like fighting a brick wall. They produced multiple statements with different balances for the month of XXXX. They are making this very difficult. I do not know if they just do n't know what their doing or they are doing it on purpose to wear me down. I am sick and tired of this and would like cfpa to take a harsher stand for me. It has been going on since XXXX of 2016 since the complaint and the ESCROW misdirect has been going on for years that I have been fighting with them. I have attached statements, getting 2-3 a month over last 2 months. Different numbers that do not make sense. The most current is a blatant incorrect posting of my extra payment. Also, instead of show 2 entries
Company Response:
State: DE
Zip: XXXXX
Submitted Via: Web
Date Sent: 2016-09-15
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: No
Date Received: 2016-09-13
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: We received a letter today from Household Finance Realty stating they were going to take more money from our bank account because we have n't paid our taxes or insurance on our property.We always pay our own taxes and insurance on our property, This company has no reason to even take money other than the XXXX per week for our mortgage.When we refinced with them years ago they told us that if we paid weekly that our loan would be pd off in seven years so that is whar we did, we thought that was the best thing to do so when we got ready to retire we would have the loan pd off.When the seven years came about they were still taking money from our account so we called them and they said that was not the way it was suppose to be.Now they tell us we still owe XXXX on this loan and they are going to take XXXX more from the payment every week because we were late on our XXXX tax and did n't pay our school tax.We call our local off and we pd our XXXX tax XXXX XXXX and we do not pay a school tax because of the star program.We contacted our insurance company and we have always pd our insurance on time.I told this company that they do not have our permission to take anymore money out of our account, thsi company should not be in business, there have been thousands of complaints about them always saying everybody owes them more money, The government has to close this business up, so they cant take advantage of anymore people.We are contacting a lawyer to see why they are still in business even after the XXXX has had thousands of complaints.
Company Response:
State: NY
Zip: 136XX
Submitted Via: Web
Date Sent: 2016-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-09-13
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: XXXX XXXX : XXXX XXXX XXXX XXXX approved a loan for $ XXXX@13.39 % for 180 months with a payment of {$960.00} a month. XXXX XXXX : Household Finance Corporation/HSBC purchased the loan At the time, my mom 's income was from XXXX and a small VA pension from my late father and totaled XXXX a month ( we have proof ). Can send copies of the checks if needed. We firmly believe this was an illegal and predatory loan. We are currently fighting foreclosure ( court date XXXX XXXX ). In XX/XX/XXXX, my wife and I, along with my mother, had the deed changed to a " Right of Survivorship '' deed. When she died, the house became ours. We have jumped through all their hoops only to be repeatedly lied to about getting the loan modified. Finally we were told that there would never be a modification b/c we are not on the loan.
Company Response:
State: NC
Zip: 28658
Submitted Via: Web
Date Sent: 2016-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-09-11
Issue: Deposits and withdrawals
Subissue:
Consumer Complaint: I had deposited a check for XXXX and Hsbc had taken and kept My deposited money refusing to give it back
Company Response:
State: MA
Zip: 01752
Submitted Via: Web
Date Sent: 2016-09-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-09-10
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I had a second mortgage with HSBC. I made payments of {$220.00} per month on time. I then received a check returned by them saying my account was closed. About a year later I received a collection notice from XXXX XXXX a collection service. for {$29000.00}. I thought I was finished paying until I received this letter. I am on social security and can not afford this, especially sice I thought this loan was finished and behind me. I seriously need your help.
Company Response:
State: GA
Zip: 30004
Submitted Via: Web
Date Sent: 2016-09-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-09-09
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I applied for a modification from HSBC because my rate is at 5 % and owe {$490000.00}. Unfortunately, the value of my property is {$350000.00} so I can not refinance. I am going through hardship because my income has been declined and my situation has changed. I now have childcare expenses. After 9 months of back and forth with HSBC through XXXX they asked me for the property back or short sale. My income is over {$100000.00} and they were not willing to work with me in any way.
Company Response:
State: NJ
Zip: 07104
Submitted Via: Web
Date Sent: 2016-09-09
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: No
Date Received: 2016-09-07
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: HSBC after foreclosing a loan in XXXX and sold the property for more than the mortgage amount, they recently updated my XXXX credit report and placed a new foreclosure for XXXX in my credit report to destroy my credit for the second time.
Company Response:
State: MD
Zip: 208XX
Submitted Via: Web
Date Sent: 2016-09-28
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: No
Date Received: 2016-09-04
Issue: Disclosure verification of debt
Subissue: Right to dispute notice not received
Consumer Complaint: XXXX bought XXXX charged off hsbc nevada credit card accounts. They then began to report them as current debt on my credit reports, I have never been sent anything from them and would not have even known they were being reported on my credit reports unless I hadnt gotten a copy of my XXXX reports. I disputed both accounts as old debt but my dispute was denied. I have never seen anything from XXXX that I signed nor, any correspondence from them regarding these XXXX old hsbc nevada credit cards.
Company Response:
State: AZ
Zip: 85204
Submitted Via: Web
Date Sent: 2016-09-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes