Date Received: 2017-03-01
Issue: Sale of account
Subissue:
Consumer Complaint: we received a XXXX from XXXX for XX/XX/XXXX on an account that was settled for less than amount due in XX/XX/XXXX with HSBC/Beneficial. Since it has been over 7 years no one has any documentation ( only required to keep for 7 years ) and they can not sell an account to XXXX that is no longer collectable. I have included the XXXX credit reports that do not show this account at all as my guess is that they removed it when it was settled instead of reporting it as such as well as the response from the CFPB case # XXXX cfpb dispute.
Company Response:
State: OR
Zip: 97008
Submitted Via: Web
Date Sent: 2017-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-02-27
Issue: Settlement process and costs
Subissue:
Consumer Complaint: Approximately 20 years ago, I took out a second mortgage with HSBC for {$42000.00}. In an attempt to eliminate this long-standing debt, I reached out to HSBC to try to negotiate a settlement. HSBC responded with the following options which were very unfavorable to me which included a : 1. Hardship settlement 2. Short Sale 3. Deed-In-Lieu Consumer Resolution Attempts : I called HSBC and informed them that this loan was not a first mortgage but was a second mortgage. The customer service representative was extremely rude and told me that I would have to sell my house and pay HSBC. I then asked HSBC for a loan payoff and was shocked to learned that the loan balance after 20 years of payments, all made on time, was {$39000.00}. See Attachment II. This meant that in 20 years of payments that the loan principle balance had only been reduced by {$3200.00} or 8 % of the original principle balance. I was outraged to say the least. I called HSBC to ask them " how could it be that my loan balance was still so high after 20 years of payments ''? I also asked for an amortization schedule which I have not received. In total, I have spoken with the XXXX-following individuals with HSBC and neither of them had any answers for me. 1. XXXX XXXX XXXX - Mortgage Service Specialist - XXXX, ext. XXXX 2. XXXX XXXX XXXX - Mortgage Services Specialist - XXXX 3. XXXX XXXX - Mortgage Service Specialist - XXXX Each of these individuals have been mediocre at best in terms of helping to understand what is going on with this loan with absolutely no ability to bring resolution to this issue. XXXX XXXX said, " that it 's out of his hands and is in the hands of the research department '' and that someone in the research department would be reaching out to me soon. I asked XXXX XXXX for the name and number of the contact person in the research department and was put on a brief hold. Upon XXXX XXXX ' return to the phone, " he said that he did n't have that information although he clearly stated moments before that someone from the research department would be calling me ''. XXXX XXXX called me a few days later as a follow up to my call to XXXX XXXX. I specifically asked XXXX XXXX about the status of my loan amortization request. XXXX XXXX stated, " HSBC does n't provide loan amortization schedules ''. I was outraged. XXXX XXXX acknowledged receipt of my request for a loan amortization schedule in HSBC 's system and then stated, " we do n't provide those ''. My last call from HSBC was from XXXX XXXX on yesterday, Friday, XXXX XXXX, 2017. She said that a manager would be calling me on Tuesday, XXXX XXXX, 2017, but could not or would not provide me with any further details regarding my request for information on this loan. HSBC Violations : As a consumer, under Regulation XXXX XXXX Code of Federal Regulations - XXXX - Request for Information, I am entitled to an amortization schedule regarding this loan which HSBC has refused to provide. The Code specifically states that a servicer must " timely '' comply with the borrower 's request for written information, which HSBC has refused to. I submitted a request for a loan amortization on XXXX XXXX, 2017 which I have not received. ( See Attachment XXXX ). In addition, HSBC is also in violation of XXXX XXXX XXXX XXXX XXXX regarding the way this loan was structured which does not allow for reasonable reduction of the principle amount borrowed over time and artificially keeps the borrower in debt where payments made are credited towards interest with no significant reduction in the principle amount borrowed over time. Once again, I 've been in this loan for 20 years with only an 8 % reduction in the principle amount borrowed.
Company Response:
State: FL
Zip: 33647
Submitted Via: Web
Date Sent: 2017-02-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2017-02-26
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I purchased a house with my ex-spouse as tenant by entirety. The mortgage note ( HSBC Bank ) was only on my ex-spouse name. I never signed nor am on the mortgage note. In XX/XX/XXXX, we divorced. In XX/XX/XXXX, my ex-spouse quit claimed in court settlement and I was to pay the monthly mortgage. There was no assumption of the mortgage. In XX/XX/XXXX, the house was water damaged and insurance proceeds are being held by HSBC. After out of court settlement with the insurance I received additional {$53000.00} that HSBC holds. Currently, HSBC holds XXXX ( estimate ). They demanded settlement document when they had the attorney of the insurance company ( XXXX ) inform that the additional funds were for additional repairs that were not in there original estimate. This letter was issued after my counsel had spoken to the head of their lost draft department and was consistent with the HSBC required document.These additional funds were for me to use as I find necessary and that was not subject to bank withholding the funds. They refused to release the funds without the settlement document I requested in writing a waiver for the settlement documents and also requested that I be permitted to spend the money as necessary as the funds are insufficient. I will provide them with the receipts for which I expend money and they are free to inspect. I requested that I may either just send receipt for material and pay labor, or send the entire project or just labor no material to meet my repair needs. I wrote if they do not give a waiver or extend the flexibility I am seeking as described above I will seek a court action and or file a complaint with CFPB. A week later, when I called to inquire about the outcome, I was verbally informed that they have granted the waiver and no response to my request on the disbursement of proceeds. I requested that they put their decision in writing about the waiver and disbursement of insurance proceeds they have refused to put it in writing as it is not their policy. In a separate letter I had also requested in writing to them to give me excat figure of the interest they have earned since XX/XX/XXXX on my proceeds and I would like that interest to be rolled over into my insurance proceeds I have not gotten a response. I did write if they do not respond i will file with the consumer financial protection bureau and or seek court action. My house repairs can not be started as I have no clarity on how they would disperse the insurance funds, if I spend money and ask for reimbursement they say their exception department would decide if they would reimburse.In short they are holding me as hostage. First of all their mortgage note is defective, so I do not think they can exercise any right on the property, secondly insurance proceeds were on my name and I am not their note holder nor they have any legal right on the property because I never signed the mortgage note. I have tried to work with them but there are too many roadblocks and I can not get my house repaired. If I spend my savings and seek reimbursement if they decided they do not wish to pay then I am prohibited from further repairs. Lastly, can they enforce their mortgage on my ex-spouse or me with a defective note. I will send a copy of the deed if you need it when requested
Company Response:
State: MD
Zip: 210XX
Submitted Via: Web
Date Sent: 2017-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-02-25
Issue: Disclosure verification of debt
Subissue: Right to dispute notice not received
Consumer Complaint: PHH in 2013 did not communicate they had not received from their mortgage originator XXXX the automated payment I had set up through online banking. As soon as I discovered the missed payment, I paid and set up automated payment so PHH draws directly from my checking account the monthly dues. Ever since PHH has represented me in credit reports as late payer and every time I contact them they claim I had a late payment in the last 6 months, while they can not substantiate the claim.
Company Response:
State: MD
Zip: 20817
Submitted Via: Web
Date Sent: 2017-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-02-24
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: I opened a checking account at HSBC back in XX/XX/2016 when it had a promotion that the bank would give me {$350.00} when I keep my balance above {$1500.00} everyday and use the bank 's Bill Pay function at least twice a month for three months within the first 120 days after the account has opened. I met all the requirements but I do n't see my reward. I have contacted the bank twice with email and once with phone but still no money.
Company Response:
State: CA
Zip: 94014
Submitted Via: Web
Date Sent: 2017-02-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-02-23
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: This is in reference to a time-barred debt. Last payment was made XX/XX/2011 from a repossession auction. Another collector tried collecting this also, but withdrew when i was having a lawyer represent me in court. The debt was time-barred at that time also. They are now calling my personal phone and anyone they can at my employer. I have requested they not call here due to my employers policy against this sort of inquiries. I requested they send me the info about this matter. FDCPA states they have 5 days. Lady on phone argued it was 30 and asked why in never responded to any of the paperwork they sent. I informed her that i never received anything from them. A gentleman i talked to yesterday stated this was about a breech of contract, but the lady today stated this was a lawsuit and an attempt to gain asset info from my employer to garnish wages, all while trying to strong arm and intimidate me. She seemed to have no concern or knowledge of this FDCPA regs. She didnt state the company name, reason, anything of that sort. All required per FDCPA. She also told me i needed to get another lawyer as my current lawyer doesnt know anything. I was told from the gentleman the other day that the name of their company ( which i had to ask for ) was XXXX. I found nothing on just that but did find info on some companies with the same letters as name, but spelled out. I believe i found the right info in my search then as a post i found, people have explained the same exact thing that they are doing to myself. i have added the post link below. I would really like to have all of this stopped as i 'm trying to move on from my past. XXXX
Company Response:
State: PA
Zip: 195XX
Submitted Via: Web
Date Sent: 2017-03-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2017-02-23
Issue: Deposits and withdrawals
Subissue:
Consumer Complaint: Some indvidual walked in to an HSBC branch, deposited a fake check into my account, then withdrew that amount in cash, using a fake ID, they then went to another branch and did the exact same thing. They managed to steal XXXX from my savings account, cause once the checks bounced they took them off my savings. I contacted the bank, and they said they will investigate this has been going on Since XX/XX/2016.
Company Response:
State: NY
Zip: 10304
Submitted Via: Web
Date Sent: 2017-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-02-23
Issue: Communication tactics
Subissue: Threatened to take legal action
Consumer Complaint: I have been paying on an old installment loan debt that was with HBSC. After falling behind on payments the debt was supposedly purchased by XXXX XXXX XXXX in 2012. I have paid roughly {$10000.00} of a {$17000.00} debt. However I have repeatedly asked for statements which this company refuses to comply with. I have asked for a copy of the original agreement which I have never received. The company threatened to sue me if I did not set up automatic payments of {$150.00} every other week corresponding with my pay days. They set them up on a debit card but if the debit card does not go through they send it through as a check the following week which can result in a returned check fee if the money is not available. I do not believe I ever agreed to this and do not have a copy of the original agreement. The payment arrangement was set up over the phone in 2012.
Company Response:
State: SC
Zip: 296XX
Submitted Via: Web
Date Sent: 2017-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-02-21
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: My client has requested mortgage assistance from PHH Mortgage Services to allow for them to short sell their property. The property has been vacant for more than 10 months and the owners have an offer for the purchase. Due to the property condition the price is less than neighboring properties. PHH declined the sale offer because the offer did n't meet the net requirement for the investor but upon further discussion the negotiator for PHH mixed up the lien position of the short sale investor ( 1st trust getting full payoff ). She thought she was handling a 1st lien short sale so the rules she was applying were incorrect. Even after admitting her mistake she still has n't straightened on the issue. She claimed to send to the investor for approval 21 days ago and keeps stating the review is n't complete. Not only is the investor losing money, but my clients are still paying insurance on the property 9 months after vacating ( they ca n't afford to pay ), and the neighborhood is being affected by the dilapidated property sitting vacant. This has been going on with PHH since last XXXX and they have the same person working on the file that messed it up last XXXX. They either need to replace her on the case and escalate it to management for completion or intervene in the process to make sure the investor is actually deciioning the file
Company Response:
State: VA
Zip: 201XX
Submitted Via: Web
Date Sent: 2017-02-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-02-20
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: HFC Beneficial Acct. # XXXX -- On XX/XX/2017 my mortgage was purchased by XXXX XXXX XXXX XXXX from HFC Benefcial. I had already scheduled my mortgage payment to HFC for XX/XX/XXXX and was unable to cancel it. I contacted HFC directly and they assured me the payment would be forwarded to XXXX. XXXX New Acct # : XXXX. It has now been over 14 days and my payment has not been credited. I want this straightened out. I have called numerous times and nobody is helping.
Company Response:
State: MA
Zip: 010XX
Submitted Via: Web
Date Sent: 2017-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No