Date Received: 2017-05-16
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: I am a XXXX.ilive in XXXX i have a checking account and a saveing account in HSBC bank. I remited {$300000.00} to an XXXX account for investment in XX/XX/XXXX. But some mistakes occurred. 1 this is the fist time to use HSBC wire transfer, I already selected usd as currency as transfer currency. But the money remited to XXXX is XXXX. I thik it is caused by the internet seting. I finish fist step click the next step.the page automatically turn back and the currency changed to XXXX. And mean while there some other thing not crrect or not finished framed by red line. But the currency selection changed automatically and had no red line frame. 2 after almost 2 weeks my HSBC bank manager call me to confirm the transfer, I already told her the currency is USD, but HSBC did not mention me is XXXX. 3. The money reach The account transfer to. At XX/XX/XXXX. HSBC told me .HSBC told me the money stay the third bank ( in XXXX ) more than 10days. the transfer let me lost more then {$4300.00} in currency exchange, and cause me ca n't finish my contacts in time.I also have to compensate the investment. I am a XXXX ( XXXX XXXX ) My phone NO is XXXX. My email is XXXXXXXXXXXX. Best regards
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-16
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I applied for a mortgage loan with HSBC and also I am approved for grant money form XXXX XXXX County. My closing date was XXXX / XXXX / XXXX , and We did n't close because HSBC Bank could n't finish and send the correct information to XXXX XXXX County. My realtor negotiated and extension, so the new closing date is XXXX / XXXX / XXXX . For that to happened XXXX XXXX County had to receive the documents last Friday XXXX they did n't receive it. Today XXXX XXXX County received the documents but they did n't have all the information required, and also HSBC Bank asked for documents that I already sent to them, but I resend them anyway and ask them to hurry up. XXXX XXXX County need from HSBC a receipt from the appraisal, a correct form XXXX , a correct form XXXX , the home insurance amount to be corrected. Also the seller needs a commitment letter form HSBC bank for a new extension for the closing to be file. Please help if I do n't close I will lose my grant money!!!
Company Response:
State: FL
Zip: 33401
Submitted Via: Web
Date Sent: 2017-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-15
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Trying to do a short sale on property located at XXXX XXXX XXXX XXXX XXXX NY XXXX XXXX is in XXXX condition. Valued at XXXX . Bank is asking XXXX based on a appraisal done prior to my short sale submission. When I asked the bank for a copy of their appraisal I was refused. I was told that that was the value and I would have to take their word. They also told me at a later date that even if their appraisal comes in at a value they do not like they have people that have never looked at the property makings fair market value desicion from behind a desk without even looking ant the property. I faxed the banks attorney at at XXXX XXXX XXXX requesting the appraisal and was denied. I believe that they real have no interest in Helping us avoid foreclosure and that they are tolling our account at a high interest rate 8 % .so they can as the servicer use my home as a cash register for their benefit.
Company Response:
State: NY
Zip: 10977
Submitted Via: Web
Date Sent: 2017-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-12
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I went to a n HSBC branch to cash a check from someone on their HSBC account. The teller asked me if I have an HSBC account. When I said no, he told me in order to cash their own check, they would have t o charge me {$5.00}. I told him that is ridiculous. He said there is nothing he can do. I can deposit it in my own account in another bank to avoid the charge, but this really punishes poor people who can not afford bank accounts. It is an outrageous abuse.
Company Response:
State: NY
Zip: 10011
Submitted Via: Web
Date Sent: 2017-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-12
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Account Name HSBC BANK NEVADA N.A. RC Account # XXXX I do not and never had any legal or lawful security obligation with this business. I will record a perfected security interest in this business for 3x the stated balance plus damages if they do not immediately remove any information related to my PERSON on the PERSON 's credit report with the credit bureaus. I logged in and saw this information. I did receive a bogus demand to pay a debt from this entity in th e US Mail. I did respond via Certified mail with my Notice and Demand To Validate Debt Claim in accordance wit h 15 USC 1692. They d id not respond. They need to remove this items immediately or I will record a lien and file civil charges.
Company Response:
State: MA
Zip: 02368
Submitted Via: Web
Date Sent: 2017-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-11
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I took HSBC up on a checking account opening bonus offer and I 've held up my end of the bargain. They have not and they 've stated clearly that they do n't intend to. This is not an acceptable way to conduct business. Here 's the story : In XX/XX/XXXX H SBC began a promotion for their checking accounts : " Open a new HSBC Choice checking, Advance checki ng, or Premier checking by XX/XX/XXXX , and get a {$350.00} bonus with qualifying activities : Either : Pay at leas t two bills per mont h from your new HSBC checking account via HSBCs online Bill Pay for three co nsecutive months within 120 cale ndar days of account opening. Or : Receive at le ast one qualifying dir ect deposit per month into your new HSBC checking account fo r three consec utive months within 120 calend ar days of account opening. A minimum cumulative amount of {$3000.00} is required. ' XXXX XX/XX/XXXX - I applied for an HSBC checking account online. XX/XX/XXXX - I called to follow up on the account application that seemed to be taking too long. I was asked some questions about the source of funding and told things should be moving along. XX/XX/XXXX - Account still not opened so I called again and was told " almost '' XX/XX/XXXX - Account opened and received welcome letter Note : If we use XX/XX/XXXX as the account opening date, I 'll have to meet 1 of the 2 r equirements for the bonus before XX/XX/XXXX XX/XX/XXXX - Account gets funded with a transfer in from another financial institution where I also have an account. ( Note that it took 39 days from the date of original application to get a new checking account setup and funded ) XX/XX/XXXX - Added additional funds to account via transfer XX/XX/XXXX - Pa id 2 sepa rate bills using HSBC 's bill pay service XX/XX/XXXX - H ad chat session with customer service to verify terms of the bonus and key dates. Was told I needed to m ake 2 more months worth of bill payments in XX/XX/XXXX and XX/XX/XXXX . XX/XX/XXXX - Pai d 2 sep arate bills using HSBC 's bill pay service XX/XX/XXXX - Paid 2 sep arate bills using HSBC 's bill pay service With the completion o f 2 bill pay ments on XX/XX/XXXX I s atisfied the requirement to pay at le ast 2 bills u sing HSBC 's bill pay feature from my account within 120 days of account opening. The terms of the bonus offer state : " Qualified customers will automatically receive a {$350.00} welcome deposit into their new HSBC checking account approxima tely eight weeks af ter completing all offer requirements '' 8 w eeks from XX/XX/XXXX is roughl y XX/XX/XXXX . I wa s content to wait until that date and perhaps a bit beyond. In earl y XX/XX/XXXX upo n logging into my HSBC account I was presented with a message that I had not completed the requirements of the bonus offer. I used HSBCs BankMail system to send a secure message inquiring about the issue. Betwee n XX/XX/XXXX and XX/XX/XXXX I had a number of contacts via XXXX . There was a lot of waiting in between messages until I suggested that I might be forced to file a complaint with the CFPB. On XX/XX/XXXX I finally got firm language from HSBC : " Upon review, we notice that you have not met the bill pay requirements nor the direct deposit requirements for the promotional bonus. As such, the bonus was not credited to your account. Please note : Pay at leas t two bills per month from your new HSBC checking account via HSBC ? s onl ine Bill Pay f o r three c onsecutive months within 120 calenda r days of account opening. OR ; Receive at lea st one qualifying direct deposit per month into your new HSBC checking account for three conse cutive months with in 120 cal endar days of account opening. A minimum cumulative amount of {$3000.00} is required. Since you have not met the promotional bonus requirements, the bonus was not credited to your account. '' I replied and asked for them to check that again since m y 3 consecutive months of bill pay did occur within 120 days of opening and there was no requirement to begin the 3 consecutive months within any particular timeframe. On XX/XX/XXXX in reply, they sent me this : " Please be informed that in order to qualify for the {$350.00} bonus offer a new HSBC Choice Checking, you are required to pay at leas t two b ills per month from your new HSBC checking account via HSBC 's online Bill Pay for three cons ecutive months w ithin 120 calend ar days of account opening or receive at least one qualifying direct deposit per month into your new HSBC checking account fo r three conse cutive months within 120 cale ndar days of account opening. Upon review, we confirm that the bill payments was processed on your account from the month of XX/XX/XXXX . However the bill payment needs to be for three conse cutive mo nths within 120 calendar days of account opening. Please be informed that there were no bill payments in the month o f XX/XX/XXXX and XX/XX/XXXX . As such, your account is not eligible for the {$350.00} bo nus. '' I replied and noted that there was no requirement to begin the bill payment sequence within any particular timeframe, only to complete 3 consecu tive months of at lea st 2 bill paym ents per month within 120 days. ( Logically, the terms are designed to allow people to get their account opened and start the process of using their new account - that sometimes takes time - it took them 36 days to get my account opened - it would be nice if they 'd extend the same courtesy of patience to their customers. And they do in the way thei r terms are written - but I suspect the author o the terms and the interpreters of the terms for bonus paying purposes are not on the same page. ) Their final XXXX reply came on XX/XX/XXXX : " Additionally, we notice that you r Personal internet ban king service was successfully activated on XX/XX/XXXX . However, you initiated your first bill payment only in the month o f XX/XX/XXXX . As such, we regret to inform you that you do not qualify to receive the {$350.00} bonus. '' So, more of the same. So I turned to the phones. I called customer service on th e XX/XX/XXXX to attempt to address the issue. On the phone call, my last contact with the bank, I was told that researching the issue could take until XX/XX/XXXX . I realize that things can sometimes take a bit of time, but this is somewhat ridiculous. 23 days to research an issue that would seem fairly simple to address? I suppose for a bank that takes 36 days to get an account opened that should n't seem surprising, but at some point I start looking for an adult to step in and make a determination on things. Their bonus terms were fairly clear and I satisfied them. A new account opening bonus is due. I do n't know why a bank that wanted to get a new customer and was willing to spend {$350.00} to get one would work so hard to now push that customer away, but that 's where we are in the process. I honestly do n't know what these folks are thinking. I 'd appreciate a review of the issue and a final response from the bank so I can determine if we will continue to do business or forever be estranged.
Company Response:
State: MI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-10
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: issue started with hsbc i n XX/XX/XXXX / XX/XX/XXXX and several collection companies. finally after years of being harassed I got it taken care of thru your agency. But like a bad dream it is back on as a new credit card collection syarting in XX/XX/XXXX and companies are harassing and threating me. I had documents from HSBC that were destroyed in hurricane that was letter from company back years ago stating not mine. it is now being reported as new collection from several companies. One company is XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX tx XXXX XXXX in my old file with you last year is a copy of the letter from them.. this account is over 9 years o ld a nd continues to come back and ruin my credit. please contact me asap XXXX
Company Response:
State: FL
Zip: 32119
Submitted Via: Web
Date Sent: 2017-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-04
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I applied for a mortgage modification and it was denied based on financials. There are two issues here. First, the bank incorrectly analyzed my financials. The income they used was {$8500.00} and the income submitted with proof of deposits were {$11000.00}. In addition, the expenses they use were {$8400.00} and the expenses submitted were {$6300.00}. A review of my credit report indicates that HSBC is reporting my mortgage twice. Once under HSBC and the se cond under XXXX XXXX XXXX Therefore, this error in credit reporting is causing my monthly obligation to be more than it really is. Please see attached documents
Company Response:
State: NY
Zip: 11368
Submitted Via: Web
Date Sent: 2017-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-04
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: HSBC REPORTING THE SAME MORTGAGE TWICE, ONE UNDER HSBC T HE OTHER UNDER MORT GAGE SERVICE CENTER. IT LOOKS LIKE I HAVE TWO PAYMENTS DUE PER MONTH FOR {$2800.00} WHEN ITS ONLY ONE.
Company Response:
State: NY
Zip: 11368
Submitted Via: Web
Date Sent: 2017-05-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-03
Issue: Trouble during payment process
Subissue:
Consumer Complaint: This line of credit/home equity loan originated in XXXX of 1968 f or {$40000.00}. There were never any increases in the amount of the loan. However, as of date they are telling me that I owe a balance of more than {$34000.00}. The company HSBC/Beneficial/HFC has refused to refinance the loan, explain why the balance is so high so many years later and they have made it seemingly impossible to refinance with another lending institution as the loan has been reported as released at the clerks office here in my county.
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A