Date Received: 2023-04-08
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: 2 HSBC bank collection accounts appear in my credit bureau. They state that in XX/XX/2019 these accounts under my name have a balance receivable. I never had a balance in these accounts. These charges were made fraudulently by someone who stole my identity. On this date I was traveling outside the United States for a family emergency. XXXX attached my identity theft report to them and they ignored it. They sold this account to another collection company and at the same time they maintain the same balance in my credit bureau. It is unacceptable that if this account has already been sold to a collection agency, the HSBC Bank account continues in my credit bureau. The account that should be there is that of the collection company to which XXXX sold the debt for me so that I can also claim the closure of this account from them.I will re-attach my identity theft report. Company to which they sold my debt. But you are the ones who update this in my credit bureau, not the company in question Company sold XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX
Company Response:
State: NY
Zip: 11372
Submitted Via: Web
Date Sent: 2023-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-07
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: On XX/XX/XXXX I tried to initiate account closure with HSBC via phone but as of XX/XX/XXXX I do not see any evidence of action taken to actually proceed with the closure. I would like to close my HSBC Premier Account XXXX, and my HSBC Premier World Mastercard Account XXXX, and my HSBC Brokerage Account XXXX. The Premier World Mastercard has a negative balance of XXXX that I would like to be mailed to me as a check to XXXX XXXX, XXXX XXXX XXXX XXXX, Apt XXXX, XXXX, IL XXXX, XXXX. I have cleared HSBC Premier checking account balance to {$0.00} and to this date have not figured out how to fund the brokerage account online so it also has {$0.00} balance.
Company Response:
State: IL
Zip: 606XX
Submitted Via: Web
Date Sent: 2023-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-07
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: On XX/XX/2023 HSBC Bank chose to suspend my account and put it under investigation or review without any notice to me no correspondence whatsoever about the situation on XXXX the XXXX XXXX I tried to log into my online account and could not and I got an error message saying it was suspended so I immediately called the bank they said that it was some sort of problem to call back the next business day on the second of XXXX I called because I usually get a direct deposit on the XXXX of every month and that's when they told me that my account was being up for closure because of some review or investigation without any other notice to me they then said that they were just going to accept my direct deposit but I would have to wait until the account was closed all the way and then I will receive my money. I tried to get the direct deposit stopped but it was too late seeing that it was going to be put in for the next day so the funds were in the account that I could not access since then I have been trying to get my money back from HSBC Bank and I have been given the runaround. I've called 17 times and talk to XXXX managers or supervisors and they all tell me the same thing they don't know when it's going to be that I will be able to look for a check in the mail. This is very very unfair I feel like they're trying to take my money from me and it's not fair whatsoever. Since this problem with HSBC Bank holding my money unbeknownst to me, I have been evicted from my home for non-payment of my rent, I have been in financial ruin because of late fees and bad credit reports because of the money being held and I can't pay my bills. I am XXXX and I received disability benifits from the social security administration disability insurance and that's the money that they're holding from me. I explained several times to the HSBC supervisors with no recourse they do not care and they are acting like it's not anything that they can do about it. They still haven't told me why this is happening still no correspondence no phone calls no emails no letters. I totally feel like this is very very illegal and it needs to be spoken about, please help. Thank You
Company Response:
State: CA
Zip: 92411
Submitted Via: Web
Date Sent: 2023-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-04
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: On XX/XX/23, I was called by a courier to verify my identity so that a law suit subpoena could be served to me. I asked for more information and I was given the name of the suitor as XXXX XXXX and the company 's phone number. I called the number and was transferred to a paralegal. The paralegal informed me that I am being sued because of unpaid credit card debt and that I was going to be served the subpoena. Upon asking for more information, I was given a credit card account that I never had, according to my credit report. The amount was for over {$6000.00}. This was probably the third time they've called in as many years. Previously, I contacted the credit card company to inquire about my apparent debt and they had no record of any accounts for me.
Company Response:
State: OH
Zip: 45215
Submitted Via: Web
Date Sent: 2023-04-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-03
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Good morning, I've tried to contact HSBC Bank more than 12 times, my money has been blocked, my debit card, which I access online, everything is blocked, I have bills to pay today and XX/XX/XXXX, my rent, all my bills are overdue for cause of HSBC bank please I need urgent help
Company Response:
State: FL
Zip: 33160
Submitted Via: Web
Date Sent: 2023-04-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-04
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I issued two Real Time Payment transfers on XX/XX/21 from my HSBC savings account to a XXXX account, for {$1500.00} and {$2000.00}. The receipient claims the money never made it to them since their account does not accept RTP transfers and my bank says the recipient accepted the transfers and they need to honor it. I've talked and try to escalate the situation on both ends and keep getting the exact same reply. Given that HSBC is my bank, I've asked them for an official document that shows that the RTP transfer was successful and that XXXX accepted it, but they don't give me anything. I've raised two investigations and one recall request and they never update me, so I need to keep chasing them for ambiguous updates. It's been almost a month and a half and I'm in the exact same spot I was when I transfered the money.
Company Response:
State: MA
Zip: 024XX
Submitted Via: Web
Date Sent: 2023-04-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-01
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: im unable to add my card to XXXX XXXX and XXXXXXXX XXXX. i can not get XXXX via sms or email. i called customer support to get them to manually activate XXXX XXXX. they said they can not do it and i need to contact XXXX. i already contacted XXXX, they said they have no control and its the bank that needs to activate XXXX. and that is correct. I called hsbc many time, they are no help. I also called many times to have the hsbc relationship team to call me. several requests were made, but no contact from them
Company Response:
State: CA
Zip: 94103
Submitted Via: Web
Date Sent: 2023-04-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-31
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Hi I am having another problem with HSBC bank. My mother went into the hospital in XXXX and now is in XXXX, on XX/XX/XXXX I went to HSBC bank in XXXX NY to have power of attorney for my mother XXXX XXXX account. brought the power of attorney to the bank and delt with XXXX XXXX. I signed the forms and did what he said I had to do and he told me he would let me know when it was done. It is going on 18 days since I went there and I have not heard back. When I try to get in touch with him there is no answer and I can not leave a message because it says mailbox is full. I have tried to call the branch but they do not answer the phone, I repeatedly redialed the phone about 50 times on numerous occasions and got the same results. It is impossible to contact or speak to anyone at that branch. I have gotten through to customer service twice but each time they told me there is nothing they can do on their end. I need to take care of my mothers bills while she is in the hospital that is the reason for the POA .How can I get it done when customer service can not help and I can not get in touch with the branch. This is the third complaint I am filing about HSBC bank for three different problems. This is the worst bank I have ever delt with and want to close out these last accounts and never have to deal with them again. They are also charging XXXX dollars a month service fee on the account and the longer they drag this the more money it will cost my mother.
Company Response:
State: NY
Zip: 10701
Submitted Via: Web
Date Sent: 2023-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-29
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XXXX has put my account under review as per them I do not qualify for their account because I dont keep the balance of XXXX monthly limit. I tried closing my account they dont let me its still under review. They are holding my only source of income which is social security Benefits. I tried explaining to them that Im in need of my funds they telling me theres nothing they could do til the review its complete. But its been a month now and no update. Im in desperate need of my funds.
Company Response:
State: NY
Zip: 11212
Submitted Via: Web
Date Sent: 2023-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-29
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: 2 months ago the bank ( HSBC ) shut my account down. They said that they were closing the banking relationship and that I would receive a letter of explanation and the money held in my account. I have called numerous times and set appointments with my account manager. He met with me on the phone and said that the money and letter should have already gone out. This was a mbout a month ago. Since that meeting via phone, I have set up 3 other phone appointments in which he didnt call me. I have left multiple voicemails which he hasnt returned and I also talked to customer service on several occasions with no resolution. Each time I am told that the letter/check are in processing but they cant give me a date as to when it will be released.
Company Response:
State: TX
Zip: 754XX
Submitted Via: Web
Date Sent: 2023-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A