Date Received: 2019-12-26
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: HSBC ( XXXX ) has not resolved an issue first filed XX/XX/2019. They need to investigate payments to account XXXX Regardless, my credit report has suffered, having declined more than 120 points in the last 10 months. This has caused me to 1 ) loose over {$25000.00} of credit line on various credit card accounts, 2 ) I can not obtain new credit lines, leave alone financing for my business. These are true hardships that have adverse impacts on my livelihood. Cordially, XXXX XXXX
Company Response:
State: VA
Zip: 201XX
Submitted Via: Web
Date Sent: 2019-12-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-26
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: We do not have an account with this bank We received emails asking us to verify info.
We suspect the emails are scams Addresses on our emails ...
HSBC Group
Company Response:
State: TX
Zip: 78382
Submitted Via: Web
Date Sent: 2019-12-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-24
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: XXXX XXXX XXXX reported a debt for {$2100.00} on my credit report as an account opened in XXXX of 2018. It lists the original creditor as " 08 HSBC Nevada N.A. ". I have only had three credit and merchant accounts in my life and HSBC was not affiliated with either. I had NO credit or merchant cards opened in 2018. I contacted XXXX where the representative refused to provide evidence of this debt or to remove it from my report. Instead insisting only that I owned them {$2100.00}. He refused to open an inquiry of any sort or take any action regarding my dispute. I have disputed this debt with all three credit bureaus and hope that this attempt to scam me is corrected in a timely manner. HSBC Nevada is apparently no longer in existence as I did try to reach out to them to correct this error.
Company Response:
State: CA
Zip: 934XX
Submitted Via: Web
Date Sent: 2019-12-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-23
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: HSBC, It seems that they were connected to XXXX XXXX XXXX XXXX and neither company fail to satisfy or release a lien on property at XXXX XXXX XXXX. pa XXXX. In failing to this my Title Search came up with a large amount of money owed and something that shouldn't of been overlook, Either this was with a refi or transfer or bought. I'm in the process of trying to sell the property and was told that I needed aLetter of Satisfactory or a Corrective Lien Release in order to move forward. I missed one settlement day schedule for the XX/XX/XXXX I have a new date for XX/XX/XXXX and if either one of these companies can assist in a Satisfactory Letter this would so be appreciated and error made correct. XXXX XXXX XXXX XXXX XXXX XXXX XXXX HSBC XXXX
Company Response:
State: IN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-12-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-20
Issue: Closing an account
Subissue: Fees charged for closing account
Consumer Complaint: In XX/XX/2019 I opened both a checking account and a savings account with HSBC, for the purpose of meeting the requirements for the respective signup bonus offers. I met the terms for the 90 days and then maintained the accounts for an additional 90 plus days in order to avoid the early termination fees. In late XXXX or early XXXX I called the bank to close both accounts and was told that it was taken care of. In XXXX I received a collection letter stating that I owed a {$15.00} overdraft charge. Apparently the checking account had not been closed per my instruction ; and since I had transferred all the $ to my other bank, HSBC charged a {$15.00} maintenance fee which of course was overdrawn. I called and was told that this was resolved, yet once again on XX/XX/XXXX I received another letter. I was given further confirmation that this problem, both the account not being closed and the overdraft being removed, has been resolved but I don't trust the bank to not send me another letter come this spring.
Company Response:
State: MD
Zip: 21060
Submitted Via: Web
Date Sent: 2019-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-20
Issue: Trouble during payment process
Subissue:
Consumer Complaint: To Whom it May Concer : Re : HSBC Mortgage Escrow Refund I found the attached check which has not been cashed when reorganizing my files. Unable to contact anyone at the former HSBC Mortgage Servicing company, XXXX or the company that acquired XXXX, XXXX via telephone or email. Unable to reach anyone at in Customer services, I sent two emails to XXXX Investor Services requesting their assistance in addressing this unclaimed check. Note : I tried to get assistance from the current HSBC Mortgage Servicing company, XXXX, However, they directed me to XXXX / XXXX. Any assistance you can provide would be greatly appreciated. Regards, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MA XXXX XXXX XXXX XXXX ( H ) XXXX ( M )
Company Response:
State: MA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-19
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: This is a follow-up compliant to one I sent in XX/XX/XXXX. The bank replied in XX/XX/XXXX and that reply was unsatisfactory. I attempted to reach out to the bank and left a message for the person who signed the response letter. I also added feedback on the original complaint, which has also gone unaddressed. I have attached the complaint and accompanying feedback as well as the original response to this complaint. I have also attached my transaction history since XX/XX/XXXX when I thought that I had paid in full. In XX/XX/XXXX I called to make the payment and XXXX out the account because I was fed up dealing with the bank. The accepted my payment and I thought I was finally done, but nope not with HSBC. The continue to charge me returned check fees for payments that they are trying to remove from a bank that has been incorrect since XX/XX/XXXX or XX/XX/XXXX. They have been repeatedly told this but refuse to delete the bank account and instead try to take money from it causing returned payments and subsequent fees. The calls that I have had with the bank have been nothing, but headaches and I refuse to deal with them directly any longer. I want the account marked paid in full as of my payment in XX/XX/XXXX and the fees that have accrued since. Additionally, since I dont owe these fees I want my credit report updated to reflected the paid in full in XX/XX/XXXX and the delinquencies removed. I would remove the bank account myself, but since the credit card account is closed the ability to do so has been removed ( or at the very least I do not know how to do it and no one has told me ). I would be willing to pay the current balance just to be finished with the bank. However, I would only do that under two conditions. 1. I receive assurance in writing that no further charges will accrue on my account and 2. My credit report is updated to remove all delinquencies back to XX/XX/XXXX. This is not intended to admit that I owe these fees. This is clearly a bank error, or perhaps it is intentional to get more revenue, regardless I want to be done with this headache and move on. The correct resolution that should occur is the fees waived/removed and the delinquencies removed and my credit report updated as paid in full in XX/XX/XXXX.
Company Response:
State: DE
Zip: 197XX
Submitted Via: Web
Date Sent: 2019-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-18
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I got a new Credit Card and when initially setting up ez pay I put full statement balance being I had a {$0.00} balance at the time. I get a balance transfer after this for $ XXXX/18 months interest free and obviously I dont want to pay the full balance anymore so I change it to minimum payment due. Well instead of changing it they took out the whole {$3000.00} balance transfer I got just a month earlier instead of the minimum payment I had changed it to 24 days earlier. I get a returned item fee from my bank and HBSC who is the credit card company is well it takes a billing cycle to change which I have many credit cards from other banks and no body does that because it makes no sense. No one changes what they want to pay just to have what was initially set up for to come out. No one on earth pays a balance transfer off the next month. They need to get like every other bank in the world and not wait 2 months to take effect. I contacted them and they just read a script about their rules which are beyond stupid. People make purchases during the month and need to change what is coming out since they dont have the money at the moment to pay for it. Its just common sense and common banking or business sense and they dont have any. Besides that the minimum payment also came out along with the {$3000.00} on the day exact day. Its not hard to correct this and change your policies because they are ridiculous.
Company Response:
State: TN
Zip: 37862
Submitted Via: Web
Date Sent: 2019-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-18
Issue: Other transaction problem
Subissue:
Consumer Complaint: HSBC XXXX Branch at XXXX XXXX/XXXX ( XXXX XXXX XXXX XXXX, Washington, DC XXXX ) made repeated errors at multiple levels over a period of +30 daysin properly executing a formally requested international wire of {$320000.00} from HSBC to XXXX. The wire request was initiated on XX/XX/XXXX, but due to delays and error, HSBC did not abide by the client 's instructions. In fact, due to repeated errors, the wire was sent two times and the bank introduced new set of multiple errors again on XX/XX/XXXX.These errors by the remitting HSBC bank , have resulted in a substantial loss of funds ( {$5500.00} in net value + {$960.00} in unrealizedlost interest for 31 days@ 3.55 % ) ( {$5500.00} in net value + lost net HBSC interest for 1 month@ 1.8 % ). Had HSBC used the correct guidelines and customer instructions to process the first and second international wire on XX/XX/XXXX and XX/XX/XXXX, respectively, this loss could have been avoided. Point of Concerns 1. These repeated errors by a multinational remitting HSBC bank led to these funds being kept for almost one month under " so-called wiring stage '' and has raised serious concerns because the customer made repeated attempts to communicate instructions to immediately wire. 2. HSBC bank did not follow specific written instructions provided to the branch and WIRE department on XX/XX/XXXX for no apparent reason. 3. HSBC bank 's failure to use the complete SWIFT Code ; use of incomplete SWIFT Code along with IFSC Code used by domestic wiring ; and did not add 0 to the account number listed at second place. 4. Why did HSBC intentionally avoid providing the SWIFT Copy and Computer generated printout of dated WIRE Path? 5. Although the client co-addressed or copied all e-mail communication to the Branch Manager and Assigned XXXX Manager, both of these officer kept themselves out of communicating with the client. Did you contact the branch : 1. We contacted the customer service on XX/XX/XXXX ( see attachment 1 ) 2. The bank responded on XXXX without honoring our complaint and a fair evaluation, while totally ignoring relevant factual errors created by the bank ( see attachment 2 ). 3. We again contacted the bank on XX/XX/XXXX with our disagreement. The bank ignored toaddress points # 2 and # 3, while again the factual documentation about the wire instructions to HSBC in XXXX. We also pointed out that the bank letter contained statements that were not supported by any documentation, and that we specifically raised the issue that " both parts of your statement are false '' and provided supporting evidence from the material provided by HBSC and XXXX. ( see attachment 3 ) 4. Bank responded back again with a negative response, while again, ignoring the facts of the matters.
Company Response:
State: CO
Zip: 80220
Submitted Via: Web
Date Sent: 2019-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-17
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I opened a new account online with HSBC with a {$100.00} direct deposit. A week later, I used their mobile app to deposit a paper payroll check on Friday XX/XX/XXXX. Upon depositing my payheck, HSBC promptly froze my account completely, blocking me out of online access, ATM machines, or anything related to my account. I showed up at the branch to verify my identity and the legitimacy of the check, but they refused to let me gain access to my account/funds and told me I would have to wait until XX/XX/XXXX at earliest before I could gain access, but they're not completely sure. Before depositing my paycheck, there were no indications, warnings, or description of when I'd have access to my funds, that it may be flagged for fraud for x amount of days, or that my account would be completely frozen.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-12-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A