Date Received: 2020-03-10
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I was convinced by scammers that my computer needed repair-they flashed an alert with a phone number to call across my screen while I was using the computer. I called thinking I was speaking to XXXX-it was XXXX. " XXXX '' took control of my computer and got assess to my online banking information. They asked me for my cell phone number as well. I reported the incident to HSBC by phone the day after this happened. In subsequent communication by phone or text to HSBC, I have repeated told them what charges I actually made and for which I will/have paid for. I have changed credit card accounts twice since the original bill : erroneous charges was made to card ending XXXX and the XXXX balance eventually transferred to card ending in XXXX. On my monthly statement, I saw charges from XXXX, XXXX, XXXX, XXXX on my credit card. None of these companies I have any prior dealings with. The amounts charged XXXX is also no where near my usual spending pattern. HSBC bank USA has denied my claim to this date, that I was scammed and has insisted that I pay XXXX. To date, I have not received any merchandise to keep or return for reimbursement. I filed a police report as I was asked to do-complaint # XXXX. HSBC has been giving me the run around every time I speak to them and when I ask to speak to a supervisor, they are evasive and will not transfer me to a supervisor. I have been speaking to multiple people ( I have been writing down dates and names for months ), no one central. I went to my branch to speak to the person on my denial letter-no phone # to contact him per bank personnel. Difficult to find and communicate with person/persons who made the decision to deny my claim. Difficult to discern how or why they made their decision. Have not been able to get anyone to understand what happened-cyber identity theft- since I made the initial complaint. Difficult to understand the customer service reps due to the heavy accents and being transferred from here to there multiple times with long hold times.
Company Response:
State: NY
Zip: 10466
Submitted Via: Web
Date Sent: 2020-03-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-09
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: The HSBC bank every year rolls a promotion for new customers with bonus offer for opening Checking and savings account with new funds. I applied for advanced checking account by XX/XX/2019. My application was approved and money were funded to this account from my XXXX XXXX account. {$10000.00} were charged by authorizing transfer from bank account with XXXX XXXX. So by XX/XX/XXXX the online account was opened. The applicant was to open a savings account to be linked and related to checking. The Bank, how ever, asked to get documents uploaded to confirm account address and State IDs. I was told that they had not received what was required to activate the account. I received e mails from Fraud Prevention department to comply their inquiry. It was online account and there was no local bank branch to where I can approach. My efforts to reconcile failed.After six months, I made trip to New York to visit the Branch officer. The officers were unconcerned. I provided documents and requested to upload to the fraud department. A month after, my visit to same branch, I found no progress. I was, how ever, told that I can withdraw funds and close the account. I, was helped at tellers. I was given a check for full amount. I was told that the branch can't close the account since it was online account. I had to close online. I started getting monthly fees for balance below required minimum in checking account. I am getting several notices for overdraft and penalties in monthly statement in mail. I was to get bonus of {$350.00} for new checking and savings account. I wrote to bank about this in emails. My requests were just ignored. I was never given opportunity for savings account after checking account was approved. I have come to find that several others were also complaining about Bank in various sites on media. Thanks. Sincerely, XXXX XXXX XXXX
Company Response:
State: OH
Zip: 432XX
Submitted Via: Web
Date Sent: 2020-03-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-08
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I have opened a checking account with HSBC bank in XX/XX/XXXX, at XXXX XXXX XXXX XXXX XXXX, XXXX CA XXXX branch. The account had a a special promo offer of {$370.00} signed up bonus if one of the following conditions are met : 1. Maintain balance in the new checking account of {$10000.00} for 90 days, or 2. Open account with {$5000.00} with a recurring direct deposit at least once a month. I have satisfied the 2 condition. Opening an account with {$5000.00} and since then having portion of my salary directed into the account. Upon numerous walk-in followups on the promo bonus, i was told it would be deposited at a later time, however, when it would not show up in the account, a banker advised it would be communicated to the management. Over all, i have made about 5 separate trip to the branch where at one occasion the banker admitted it was bank 's common practice not to honor the promo. On XXXX, XXXX XXXX, I received an email stating the banker had received a response from the corporate office and the bonus does not get posted due to my not satisfying a condition of depositing {$10.00}, XXXX. However, the same banker did acknowledge earlier that we satisfied the second condition. ( I have in my possession a hard copy of the promo, where both of the conditions are mentioned ). Since then, I have been trying to find other way to prove my right. I have not closed an account with them yet. I would appreciate your help on this matter. Thank you
Company Response:
State: CA
Zip: 92618
Submitted Via: Web
Date Sent: 2020-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-07
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: XX/XX/2020 I received a phone call from a company called pristine asset group stating I had an outstanding balance on a credit card and that my monthly income would be garnished if I didn't make arrangements for payment and that if I got back with them a settlement could be made to clear my credit debt also they were working with a attorney 's office and to keep from being sued and my checks garnished I made payment a {$1500.00} to settle a debt later to find out I had been scammed the address that my credit card company gave me was XXXX XXXX XXXX XXXX XXXX XXXX which doesn't exist the telephone number XXXX goes to voicemail
Company Response:
State: CA
Zip: 90723
Submitted Via: Web
Date Sent: 2020-03-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-05
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I opened a new account online with HSBC with a {$100.00} direct deposit. A week later, I used their mobile app to deposit a paper payroll check on Friday XX/XX/XXXX. Upon depositing my payheck, HSBC promptly froze my account completely, blocking me out of online access, ATM machines, or anything related to my account. I showed up at the branch to verify my identity and the legitimacy of the check, but they refused to let me gain access to my account/funds and told me I would have to wait until XX/XX/XXXX at earliest before I could gain access, but they're not completely sure. Before depositing my paycheck, there were no indications, warnings, or description of when I'd have access to my funds, that it may be flagged for fraud for x amount of days, or that my account would be completely frozen. The documents that they alleged I received, I did not. They didn't just make the funds from my deposit unavailable, they also made other funds that had already been approved and available unavailable in addition to freezing me out of my account completely. When making the deposit, nowhere on the deposit page did it make it known when my deposit would be available as required.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-03-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-05
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I opened a savings account with HSBC bank XX/XX/2020 online. I made 2 bank to bank deposit transfers to the bank. Which took longer than expected to complete. Once the money was in, I would log into my online account from work and cell phone every few days just to check for normal activity. Then at some point in early XXXX I received a phone call regarding my account. I was told that there was unusual activity and they would like to ask me some questions regarding when the last time I logged into my account was, where I was logged in from, what my social security # was, etc. I thought this was very strange. I asked what the problem was, and I was told that my account had been accessed from a remote location outside of the XXXX area. I was eventually told that someone from the XXXX had accessed my account. So, I took a step back and asked if this may have anything to do with the XXXX XXXX service I use on my web browser while at work. I explained I have it enabled on a single web browser and only use it while at work. I asked that if that may have flagged the account unintentionally. I was then asked where my deposits came from and I explained I transferred them from my personal XXXX XXXX XXXX account and that I could provide any and all proof of my identity if needed. I was told that was not necessary and that the account would be closed immediately, and all funds would be transferred over to the originating bank, which I said was completely fine by me, since that was MY account anyway. I asked how long the funds would take to transfer and they said 10 days. So, I thought to myself, no problem as long as they send my money back, no harm done. So, I wait a full 11 business days and still nothing had arrived in my XXXX XXXX XXXX account. I was really becoming agitated at this point and decided to call HSBC and demand answers regarding the money they are holding from me since it was several thousand dollars. The representative I spoke with said that HSBC would send funds after they deemed it necessary and 10 days would be the minimum amount of time. So, I demanded he provide me with any and all info relating to my account, account #, routing #, where funds had been sent. The man refused to provide me this info and told me it was all at HSBC 's discretion on what to do with the funds. I asked that I be sent information via email or regular mail regarding the current situation surrounding my deposit money. He said that is up to HSBC only and they will decide how to move forward at their discretion. HSBC has essentially stolen my hard-earned savings money that I no longer have access to. I am extremely upset and demand they transfer all my money back to my XXXX XXXX XXXX account. It's now been over a month that my money was taken without any valid explanation and NOT returned.
Company Response:
State: IL
Zip: 60527
Submitted Via: Web
Date Sent: 2020-03-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-05
Issue: Other transaction problem
Subissue:
Consumer Complaint: A wire was sent to HSBC on XX/XX/2020 for the amount of {$77000.00}. The beneficiary did not receive the payment. We, XXXX XXXX ' XXXX XXXX XXXX, sent 4 messages to HSBC and only received 1 response asking for additional information, which we provided the same day on XX/XX/2020. As of today, XX/XX/2020, we have not received a response or the funds. In addition, we have had several phone conversations with HSBC to no avail.
Company Response:
State: MA
Zip: 027XX
Submitted Via: Web
Date Sent: 2020-03-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-05
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: This complaint is a follow-up complaint to CFPB complaint # XXXX due to the inaction and lack of communication by HSBC. HSBC ( XXXX XXXX ) responded on XX/XX/2020 requesting that I provide the local authorities ( XXXX XXXX police department ) with the information about the occupants ' identities in the rental property of where the mail containing my debit card stolen. XXXX said that once the police report has been updated with that info, the investigation can continue with an " expeditious conclusion. '' On that same day ( XX/XX/2020 ), later in the afternoon, I went immediately to the XXXX XXXX police department to submit a supplemental report, which I also took pictures of. Those pictures I attached to an email I sent to XXXX XXXX on XX/XX/2020 to update her on what I have done on my end. I had to make several calls before XXXX finally got back to me on XX/XX/2020 that she has sent the additional information to the " Fraud team. '' On XX/XX/2020 I sent another email to XXXX to receive an update on the progress of the investigation, since I have not gotten any updates beforehand, nor any call backs from previous calls. Since that email on XX/XX/2020 I have made a couple more calls with, again, no call backs or responses from HSBC. I had notified in my latest voicemail that I will be filing yet another CFPB complaint because as I have mentioned in the previous complaint, HSBC is absolutely not moving towards an " expeditious conclusion '' and wants to drain my account dry with the exorbitant maintenance fees, leaving my current balance as of XX/XX/2020 to be {$38.00}.
Company Response:
State: CA
Zip: 95132
Submitted Via: Web
Date Sent: 2020-03-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-04
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: On XX/XX/XXXX I opened a premier checking account at HSBC. One of the terms of this offer was that if I receive direct deposits of XXXX dollars a month for three straight months, I receive a XXXX dollar bonus. I did, in fact, receive such direct deposits on : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX I reached out several times via chat to HSBC employees and they said I would be receiving the bonus shortly. This never happened. Finally a query was opened by the company. The query is XXXX. The results of the query were that I was not entitled to the bonus because " As I see the monthly deposit from your employer was credited as Cash Concentration not Direct Deposit. The eligibility of the offer should be a Direct Deposit from your employer. We don't accepts Cash Concentration deposit as Direct Deposit, that's the reason you are not eligible for the offer. '' This is made up jargon that does not pertain to me and was not delineated in the initial offer. I am hopeful that you can help clear this up for me. Thank you.
Company Response:
State: NY
Zip: 11375
Submitted Via: Web
Date Sent: 2020-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-04
Issue: Other transaction problem
Subissue:
Consumer Complaint: I initiated an {$8000.00} wire transfer from my local XXXX/XXXX Branch in XXXX Fl, XXXX XXXX Branch from my checking acct XXXX on XX/XX/20. The " Pay Through Bank '' was put on by The XXXX Rep as HSBC Bank USA, N.A. New York XXXX. The receiving Bank in XXXX later advised that the pay through bank should have been XXXX XXXX XXXX XXXX and XXXX advised to me the funds were returned to HSBC on either XX/XX/20 or XX/XX/20. My local XXXX Branch advises that they have been reaching out to HSBC and the {$8000.00} is " in suspense ''. I am advised by XXXX that there is nothing I can do and have to wait. The funds were to purchase a vehicle in XXXX and the transaction has fallen apart and a {$1000.00} deposit has been forfeited. I also had monthly bills and obligations to meet and now do not have the funds to meet them.I am being put in dire financial straights and need some help on this ASAP. The Bank in XXXX was XXXX XXXX XXXX XXXX XXXX ( XXXX ) Address : XXXX XXXX XXXX, XXXX, XXXX to be deposited to XXXX XXXX Acct : XXXX. I would greatly appreciate anything you can do to get the {$8000.00} returned to my account ASAP as I am now in desperate financial straights. Thank You very much
Company Response:
State: FL
Zip: 32828
Submitted Via: Web
Date Sent: 2020-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A