Date Received: 2023-08-11
Issue: Other transaction problem
Subissue:
Consumer Complaint: Based on complaint XXXX, I email and called HSBC PH to cancel my transfer to XXXX XXXX due to Scam/Fraud of XXXX XXXX They did not cancel. Transfer went through and I ask to be reverted immediately. No action after 2 weeks.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-08
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: HSBC BANK XXXX froze my bank account in early XXXX, and I lost access to my online banking. They did this for suspected fraud and asked me to come into branch with valid ID and to provide evidence regarding a XXXX credit coming into my account. I did all of this, submitting statements and official letters that validated the payment. The review was completed swiftly and on XXXX XXXX I received a letter stating that with requested evidence, the bank completed our enquiry and all restrictions on your account have been removed. In fact, no restrictions have been removed and the bank has continued to unlawfully hold my money without unblocking the account. It has now been over 6 weeks since I received this letter and well over 2 months since the account got restricted. I have not had any contact from the bank and they have just illegally been holding my account, I know they are not allowed to do so by XXXX law for over 6 weeks. I am a XXXX and all my money is in this bank account as well as my XXXX overdraft. Also my XXXX XXXX from my university ( XXXX XXXX ) came into this account and I am unable to spend the rest of it which means I have no food. I am starving and cant pay my bills and cant focus on finishing XXXX XXXX XXXX because of this. I have developed XXXX XXXX and XXXX XXXXXXXX and XXXX XXXX. I have been seeing many XXXX and doctors because of the ongoing situation.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-07
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: On XX/XX/XXXX I make arrangements with XXXX XXXX XXXX XXXX pay $ {$650.00} for 3 months adding to the amount of {$1900.00} of the total Balance of {$3900.00} I had with HSBC Bank I make the first payment on XX/XX/XXXX. Went I called on XXXX to make the second payment they informed me the account was closed and needed to call HSBC. When I called HSBC they told me the same and for that reason they couldn't take my payment. After several months they sold my account again and reported me to the credit report and did not honored the arrangement I made legally in the first place.
Company Response:
State: FL
Zip: 33186
Submitted Via: Web
Date Sent: 2023-08-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-07
Issue: Trouble during payment process
Subissue:
Consumer Complaint: In XX/XX/2022 I was behind on mortgage due to support payments not received. I called HSBC loss mitigation to explain but they went into pre foreclosure on my home. When I was able to make 4 months payment in XXXX XXXX the bank told me to talk with lawyer they referred the case to .The lawyer then said there was no court date scheduled make payments to bank and provided the totals. I'd sent in money to HSBC for XXXX XXXXXXXX.and they returned it saying it was now {$1600.00} in the interim of waiting for check return I sent {$3800.00} by over night mail to make the total but they wanted the lump sum. I only learned about it prior to mailing. I asked for {$3800.00} to be returned or applied to mortgage. Now I call and email but no one says anything about the XXXX XXXXThey keep telling me check back it can take 30days and further delay to make credit to account. I received a statement not applying the payment and new escrow shortage with late fees. All this red tape delay made a mountain of mess that I was trying to save my home from. The company wasn't trying to work in good faith with me and a representative said they applied my money to lawyer fees. I had no written amount of fees and didn't agree that payment was for such. This has caused stress and put my family in jeopardy, This bank hasn't acknowledged or corrected the payment or emails. Its a deceptive practice to not work with consumer but send letters of having " team support '' .from XXXX at XXXX
Company Response:
State: NY
Zip: 10466
Submitted Via: Web
Date Sent: 2023-08-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-01
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: So my money from HSBC bank was taken by making a transaction with the card as they used scanning feature I reported this to my bank and nothing happened the bank didn't even saved it in the system like nothing happened they didnt had no records what so ever after 7 months i went to the bank to ask for some information about it and the manager came from the back and i was really scared that he will assault me he was acting towards very unprofessional and very bad well and after some days i only received a email that they will not refund me the money amount XXXX in XX/XX/ XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-27
Issue: Took or threatened to take negative or legal action
Subissue: Threatened or suggested your credit would be damaged
Consumer Complaint: An answering service told me to call a number with a case number, they called my son 's cell # which is not under my name which is concerning to me. The lady would not listed, stated she was collecting for HSBC which I've never had and confirmed with the credit bureau. I swore at them and they swore back stating I would be served and in court within XXXX hours. I'm tired of being harassed, I know it was stemmed from a XXXX XXXX breach years ago. They know my social, DOB, phone #, address, things about my checking which is now closed. Phone for answering service was XXXX the supposed collection agency XXXX with a reference number of XXXX.
Company Response:
State: SD
Zip: 57106
Submitted Via: Web
Date Sent: 2023-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-27
Issue: Took or threatened to take negative or legal action
Subissue: Threatened or suggested your credit would be damaged
Consumer Complaint: An answering service told me to call a number with a case number, they called my son 's cell # which is not under my name which is concerning to me. The lady would not listed, stated she was collecting for HSBC which I've never had and confirmed with the credit bureau. I swore at them and they swore back stating I would be served and in court within XXXX hours. I'm tired of being harassed, I know it was stemmed from a XXXX XXXX breach years ago. They know my social, DOB, phone #, address, things about my checking which is now closed. Phone for answering service was XXXX the supposed collection agency XXXX with a reference number of XXXX.
Company Response:
State: SD
Zip: 57106
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-19
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2023 I made a mobile check deposit to my HSBC checking account. The check deposited was for about {$600.00} and it was a company check issued by XXXX bank. That same evening, I tried to sign into my HSBC mobile app and was unsuccessful due to my account being suspended. After several unsuccessful hours of attempting to reach XXXX, I was finally able to reach someone and was told that my account was blocked due to my mobile check deposit and that Id have to call back the the next day. On XX/XX/2023 I called the security department at HSBC as I had been advised. It took me five attempts of calling and being transferred to various departments before I finally reached a bank representative. The representative was less than helpful and told me that I would regain access to my account after they finished their investigation and verified my deposited check which could take 5 business days. I then contacted XXXX XXXX, XXXX XXXX Relationship XXXX as well as XXXX XXXX, VP via email and copied XXXX XXXX, XXXX. Hours later, I received the following response from XXXX : Thank you for your email and I understand your frustrations. Unfortunately, I cant remove a block placed by our Security Team and the Security Team will need to complete their investigation. I have logged a complaint on your behalf, XXXX and the XXXX XXXX can be reached at XXXX, Monday to Friday from XXXXXXXX XXXX XXXX to XXXXXXXX XXXX XXXX I replied to XXXX and left a third voicemail, asking her to call me. I explained that I certainly can understand HSBC holding the deposited check funds until they successfully verify that it is a good check. However, what is not acceptable is that HSBC has blocked me access to all of my funds including my payroll direct deposit that will be deposited this week. Due to the suspension of my account, my family has no access to any of our funds. Im unable to pay my mortgage on time or even buy groceries for my children. I have been a good customer of HSBC and have direct deposits every month that range from $ XXXX $ XXXX. It is appalling that HSBC would block me from accessing any of my money while they investigate a valid XXXX bank check. It is also appalling that HSBCs security team that placed the hold is impossible to reach directly and that Im advised to wait the length of the investigation. This is unethical and not acceptable.
Company Response:
State: AZ
Zip: 85234
Submitted Via: Web
Date Sent: 2023-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-08
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: They say that my account would be close and my money was going to be sent to me but this still has my account suspended and under review is they dont send my money in XXXX week I whould been reported to the XXXX and going to sue then.I am tired of the game they bit playing with my money who they think they are not even theXXXX play like with people.worst back ever
Company Response:
State: PA
Zip: 19606
Submitted Via: Web
Date Sent: 2023-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: HSBC refuses to acknowledge or provide a date when funds of {$10000.00} will be returned to XXXX XXXX on a requested closed account over 5 months ago. The letters provided. are outdated, disconnected and unrelated to the return of funds. The first form letter dated XXXX XXXX was addressed to me, but not sent to me directly and received on XXXX via CFPB, mentions processing time takes 60 days. In my case over 120 days have passed with no resolve and no explanation. And for closure, I was told the account was closed sometime in XXXX. The letter provided is so vague with no accountability enabling this saga to go on forever. This letter mentions a check will be sent once closure occurs. Closure of what? The second letter brings XXXXXXXX XXXX XXXX into the complaint. HSBC was told in an XXXX conference call that this is an issue better them, HSBC, and XXXX XXXX. They provided the bank action and HSBC accepted the funds. The letter from XXXX XXXX in the attachment is all they will provide. If HSBC feels this is important, they need to call XXXX XXXX XXXX to fulfill their Bank-to-Bank requirement and leave out the customer that has no authority in directing the actions of a bank.
Company Response:
State: MI
Zip: 48071
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A