Date Received: 2022-10-28
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Reference complaint : XXXX Walked in XXXX XXXXXXXX XXXX branch for deposit. Identical issue arose a few month prior. After completing the routine deposit and exiting the branch lobby. A XXXX branch employee performed mind hack gut punch, upon exiting the location. With the exception it is believed to have been the female employee. My back was turned away from the counter. Therefore, it was difficult to tell who performed the act. XXXX
Company Response:
State: IL
Zip: 60610
Submitted Via: Web
Date Sent: 2022-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-28
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: House was under contract with a buyer. This was reported to 5/3rd bank. A letter was signed and submitted stating the house was under a contractual agreement. A 5/3rd bank representative misinformed the seller that no last payment was needed. The buyers financing fell through and contract was extended another 2 weeks. 5/3rd bank sent a letter for 30 day late payment and updated sellers credit report to reflect this. When a complaint was submitted with 5/3rd bank they stated late was verified. No resolution was made and now my credit is damaged by the misconduct and miscommunication of their uninformed representatives. They refuse to remove the one 30 day late and as a result I can not refinance my current property that is through a different lender. This needs to be corrected and is causing great harm to me financially.
Company Response:
State: FL
Zip: 33770
Submitted Via: Web
Date Sent: 2022-10-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-28
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I filed a dispute with Fith Third commercial banking. I noticed suspicious activity on my account. I had low funds and overdraft charges. I corrected that. But, I have no idea how much money is missing due to fraud. Then I noticed two unauthorized charges by XXXX pending {$5.00} which was cleared and pending {$2.00} which was posted on XX/XX/XXXX. So, I filed a dispute on XX/XX/XXXX since Friday is my day off work. The Case Number is XXXX. The representative says " there will be a credit of {$2.00} '' ... until " the case is investigated within 90 days. '' But, I am more concerned about my financial safety. Problem ( s ) : USPS has not been delivering my mail including bank statements and credit cards. XXXX account was recently hacked. I suspect someone has access to all that info. I called XXXX to file a complaint. The representatives there argued with me instead of actively listening, insulted my intelligence, and condescendingly acted like I don't know what I was talking about, then refused to assist after I could not provide the Fifth Third Bank XXXX previously connected to my XXXX XXXX transit account. I REMOVED ALL PAST CARD INFO FROM XXXX. I mentioned an old card number, however, it was the one ending in XXXX that I destroyed and closed out to have a new card reissued to me through the mail. The Representative says " XXXX XXXX was swiped to use the XXXX by accident. '' I do not like being lied to. I have been using my mother 's XXXX card and ordered XXXX XXXX to get to work on time and back home safely. As much as I would like {$2.00} refunded back to my account, I am closing out the Fifth Third checking XXXX. I changed to a new account. I also requested to issue a new card be sent to the Fifth Third XXXX bank location within 7-10 business days. Since I have not gotten my mail in 30+ days from USPS ... I must request all financial mail to be picked up at the bank in person and held at the post office so that I can pick it up in person.
Company Response:
State: IL
Zip: 60660
Submitted Via: Web
Date Sent: 2022-10-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-28
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I noticed a debit to my Fifth Third Bank checking account that did not look correct. I went back and discovered that this debit occurred many months. Each one was about {$100.00}, some more, some less. Each debit clearly stated " auto debit Fifth Third line of credit. '' I went to a local branch. The employee looked up this line of credit and said it did NOT belong to me ( which I knew ). I visited the branch where I opened the acct decades ago. I have been there 3 times and sat with the manager. He researched and found debits went back to XXXX! I will attach his email to me stating every debit- it totals over {$6400.00} It has been assigned to the " resolution '' dept of their corp headquarters in XXXX, OH. The person there handling the " investigation '' is named XXXX. A male - supposedly a supervisor. He called me the other day and is always very secretive and cagey- simply saying " we have to complete our investigation. They refuse to refund me the money even though there is proof it was erroneously debited. I am extremely frustrated. Please contact Fifth Third Bank corporate headquarters in XXXX, Ohio. Their case # is XXXX
Company Response:
State: IL
Zip: 60611
Submitted Via: Web
Date Sent: 2022-10-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-28
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My mortgage recently was sold to Fifth Third Bank from a different lender. Fifth Third Bank has almost no customer service to speak of. Their website won't let me create an account, when I call into customer service to resolve it is 30-60 minute wait time with no solutions from the representatives. No online chat help. Oh plus they already failed to fund my home insurance via escrow in the first month. Homeowners insurance policy was canceled. My mortgage, my home, should not be sold off to such a unresponsible company. Their horrible customer service is a built-in feature, not a bug, used to discourage customers from resolving issues. Unresolved customer issues eventually result in fines and fees being weighted on the customer. This is the 3rd time my mortgage has transferred lenders in 12 months. The other two banks were a breeze to work with, XXXX has been horrerdous. STAY AWAY FROM XXXX.
Company Response:
State: TX
Zip: 780XX
Submitted Via: Web
Date Sent: 2022-10-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-27
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I am habitually ignored by Fifth Third Bank ( address : XXXX XXXX XXXX. XXXX, XXXX, OH ) employees no matter when I call or what the subject matter is. I have been calling XXXX XXXX ( phone # : XXXX ) XXXX, apparently in the office of the President of Fifth Third bank to report to her XXXX ) changes in my monthly mortgage premiums due to changes in my home owner ins policy ; XXXX ) the fact Fifth Third reported me and my financial status to XXXX as being effected by Hurricane IAN which is incorrect. I continue to pay my mortgage monthly and do not want this notation on my credit report. She may believe it is more appropriate I call Customer Service but particularly because when I do that NO ONE calls me back, or their customer service skills are so bad I literally cringe when I speak with them, and because she has also evidenced this behaviour by not calling me back herself. I put a XXXX call into her today and I am sure I will not hear from her. Based on the overall pandemic situation, which lingers and the unrest everywhere, I am not trusting of very much. And when I ask a specfic person to CALL ME BACK XXXX TIMES I EXPECT A RESPONSE!!
Company Response:
State: FL
Zip: 338XX
Submitted Via: Web
Date Sent: 2022-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-27
Issue: Trouble during payment process
Subissue:
Consumer Complaint: This is a follow-up to my most recent complaint as the bank doesn't seem to be able to answer my fairly simple question regarding PMI removal based on current value ( getting a new appraisal ). The question is regarding removing PMI based on current value, aka getting a new appraisal. They seem to not be able to understand this part. I am aware that due to their Escrow department misapplying my payment, they previously reported my loan XXXX days late to the credit agency. I've tried to get this corrected with them but they denied the request. The current question is : 1. I understand that I can't apply for PMI removal if there was a payment that was XXXX days late in the last XXXX months. WHEN WILL MY ACCOUNT BE ELIGIBLE FOR PMI REMOVAL BASED ON CURRENT VALUE ( APPRAISAL ). Provide a specific date when my account will be " eligible '' for PMI removal based on current value ( appraisal ). For example, I would get an appraisal and if my appraisal comes in higher than the original and I am now at XXXX XXXX XXXXXXXX, PMI would be cancelled. 2. Once I am eligible for PMI removal based on current value ( XXXX Bank to confirm this as per # XXXX ), what is the XXXX that is needed based on the age of my loan. Is it XXXX XXXX or XXXX XXXX XXXXXXXX since the loan is under XXXX XXXX XXXX. The below what was in the original complaint : 1. Provide all their requirements for removing PMI based on " current value '' of the home. 2. Confirm if my loan is currently eligible for PMI removal based on " current value '' / appraisal. 3. If it is eligible, what are the conditions. What XXXX is required in order to remove the PMI. 4. If I am not eligible right now, when am I projected to be eligible to remove PMI at XXXX XXXX and XXXX XXXX XXXX.
Company Response:
State: MD
Zip: 20850
Submitted Via: Web
Date Sent: 2022-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-27
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I B wrote a check for {$20000.00} out of XXXX XXXX XXXX XXXX ( XXXX, Indiana Branch ) to " XXXX XXXX House '' It was then taken to a Fifth Third Bank Branch ( XXXX XXXX, XXXX Indiana ) ( branches are XXXX miles apart ) Thursday XX/XX/2022 A an Owner of the XXXX XXXX went in and asked the teller If there would be a hold on the check. She proceeded ask the Teller that if there was going to be a long hold on the check we would go and get a certified check. she informed A that there would probably be a XXXX day hold funds available Saturday XXXX XXXX at the Latest Monday XX/XX/2022. So On Saturday She Checked availability and it was still not showing up as available even though it had cleared my account and is no longer available to me. So along comes Monday XX/XX/2022 She goes to check her account and it is still not available. we decide to wait one more day. so On Tuesday XX/XX/2022 She Looks and funds are still not available So she proceeds to call the bank, after many attempts she if finally told by employee that the funds will not be available until after XX/XX/2022. So A then proceeded to ask to speak with the branch manager, and was told there was no Branch Manager There to speak with and no one else could help her with this issue. So A calls Fifth Third Corporate Offices ( XXXX Ohio ) after XXXX attempts she finally speaks with an employee. He proceeds to give her no help and there is nothing he can help her with on this issue. A then asked to speak with his supervisor and is inform he can take her information and pass it on, also she is informed that it may take up to XXXX hours for a return call, what else could she do but agree to the XXXX hours. That was Tuesday XX/XX/XXXX around XXXX pm, As of XXXX PM Thursday XX/XX/2022 she has still not received a return call. So on Wednesday XX/XX/2022 Around XXXX PM after trying many times to call the Branch and no one answering she goes into the Branch and asked to speak with a manager. She is told there is no Manager on duty and is given a business card. When she goes to ask about funds she is told she will have to speak with the manager. So on Thursday She makes repeated attempts to call the manager to no avail. so I proceed to the Branch since it was my check that was deposited and my money that is no longer available to either one of us. I walk in and proceed to speak with the manager, I have paperwork with me showing where it had cleared my Bank on Saturday XX/XX/2022. I was told there was not a Manager at this location today. As soon as I said the name A an employee replied we can not talk about that {$20000.00} check, A dark haired employee proceed to tell me that it was a large amount. ( believe me when I say a {$20000.00} is not a large check I have had business all my life and it is nothing to deposit a check or {$500000.00} to a XXXX at a time. ) She begins to tell me that A would need to speak with a manager, " I then replied when could she speak with a manager '', she will need to call and set up an appointment with her. " I replied When would she be able to speak with her about an appointment time? '' she replied like I said she would have to speak with the manager and I can not say anything else about this situation to you. '' So I left neither one of us getting anything but a run around again today.
Company Response:
State: IN
Zip: 47715
Submitted Via: Web
Date Sent: 2022-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-26
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: Unfortunately I do not have the exact date saved when this incident occurred. It was around XXXX years ago and just after I got married. It all started when my wife and I wanted to start our transition after getting married to start a joint bank account. At the same time we were both in grad school and receiving excess financial aid checks from our school. The school sent me a check but sent it to a previous address I lived at before I moved in with my wife. I notified the school and they canceled that check and sent out a new check to my current address. The initial check ended up being forwarded to my new address. At this time I didn't know it was the old check and I tried to deposit the old check into my XXXX account and overtime I found out that the check was denied and that was when I was notified of fraudulent activity with my account. I did reach out and talked to a banker at a XXXX bank. This is when they told me that I was accused of money laundering and that my account was closed. The banker at the time told me I would not be able to open a checking account for a year even after explaining to them and showing the bank that the money was all financial aid checks from grad school. Now XXXX years later my wife are trying to open a joint checking account with a completely different bank and I am still unable to open an account because of this label/block that was placed on me. I did on XX/XX/2022 stop in a XXXX bank to discuss opening an account and appealing the money laundering accusations, but was denied. I asked the banker at the time for records from the initial accusations of my checking account and they were not able to give me records to show the activity that they accused me of. This was when I was told about XXXX XXXX and to come here for help.
Company Response:
State: OH
Zip: 44134
Submitted Via: Web
Date Sent: 2022-10-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-26
Issue: Trouble during payment process
Subissue:
Consumer Complaint: on XX/XX/XXXX I contacted 5th 3rd Bank Mortgage pay off Department. I asked them to send me a Mortgage Loan Pay Off letter and expressed to them that i was enclosing a settlement insurance check which i endorsed to PAY OFF MORTGAGE LOAN. I sent Check to Mortgage XXXX XXXX XXXX Department with Letter requesting Mortgage Loan be paid off. Check amount was higher than Mortgage Pay off amount, so i asked them to process Pay off and sent me back additional balance from check. I was told it will take XXXX to XXXX days for payment to be processed. Kept calling and after waiting over XXXX minutes on telephone and transferred to different people and getting disconnected and was told again that payment was being processed to wait another XXXX to XXXX days. Called up again and was told check had not been processed, that someone left it on hold but not to worry because in another XXXX days payment will be processed. On XX/XX/XXXX got an email from LOSS DRAFT DPT. asking me for information about repairs in my House. It was XXXX and bank Mortgage Dpt. was closed. On XXXX XXXXXX/XX/XXXX around XXXX PM a Lady called me and told me i did not have to provide additional information because Mortgage was being paid Off. After Lady from back called me i started getting several emails asking for additional documents. Called Bank on XXXX XXXXXX/XX/XXXX around XXXX AM and again i was told no additional documents are needed to process Mortgage Pay Off. XXXX XX/XX/XXXX got several emails asking me again to submit additional documents. This is ABSURD! They Cash Check and put it on an escrow account. Instead of processing Mortgage Pay Off and sending me overpayment money back to me. I don't understand why this people are withholding my money and are ignoring my request to PAY OFF MORTGAGE LOAN so many times. CAN YOU PLEASE! HELP ME! THANK YOU!
Company Response:
State: NJ
Zip: 07024
Submitted Via: Web
Date Sent: 2022-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A