Date Received: 2022-11-24
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Hi, I need to submit 2 merchant dispute for merchandise not received... I tried to reach the merchant several times but they never provided a respond, the last email was sent on XX/XX/XXXX. Card ending in XXXX XXXX ) XX/XX/XXXX, XXXX XXXX {$900.00} XXXX ) XX/XX/XXXX, XXXX XXXX {$900.00} XXXX XXXX XXXXXXXX XXXX XXXX, must be delivered on XX/XX/XXXX or before that date. I tried to reach the bank but the customer service close early, I can't call on operations hours.
Company Response:
State: FL
Zip: 33026
Submitted Via: Web
Date Sent: 2022-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-22
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: So the first payment I sent from my XXXX checking account was not posted until after I called and complained. It took over 5 days from when the payment was taken on the day I requested it. This was a {$50.00} electronic payment made in XX/XX/2022. So I made a second payment in person at the fifth third bank with a check from my chase bank checking account. This was a {$250.00} payment made on XX/XX/2022. This was posted from my XXXX checking account the same day I paid Fifth third bank on the same day I made the payment at the fifth third bank location ( XXXX XXXX on Friday Morning ). I have called both times and was told the first time not to do an electronic payment as it can take 5 or more days to post. I called again when the XXXX payment still had not posted by XXXX pm on Monday the XXXX of XXXX and was told it can take 3-5 business days to post to my account.
Company Response:
State: FL
Zip: 337XX
Submitted Via: Web
Date Sent: 2022-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-21
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: Fifth Third has been horrible from the beginning, but I have paid on time and until I lost my job in XXXX paid over the amount. I made them aware when I lost my job XXXX and we spoke of payment ( deferral for 3 months ) arrangement then, but I said I would do what I can for as long as I can and I did. I still managed to make my payment in XXXX and XXXX, but came to the end of what I can do come XXXX. I started attempting to reach out to them XXXX, before my due date of XXXX, but was not able to get through for over a week. So when I did finally get a hold of them ( first time speaking of the issues was XXXX ( I believe, but can not be sure ) they wanted more money to honor the agreement we made in XXXX. They supposedly base the amount they need to do deferrals based on how much I paid for my last three payments... however that was not true they base it on the last ninety days and since I paid on or before my due date previously they only considered two payments. Fine, stupid and illegal?, but I followed as directed Issue are : 1. Statements change - amount due changes 2. They are impossible to get a hold of - phone numbers do not work ( takes me usually 5 or so tries to not get hung up on... they hang up as soon as I enter my information, so to get through I do not enter it ) & online I can not log into for over a month with no resolution. 3. Their reps are not very fluent in English... so there is language barriers that cause issue in my account. They also get rude when I ask for someone in the states, since their call center is not and I need someone that speaks/understand English to communicate effectively. 4. They do not honor a payment agreement- for example I made an arrangement to pay {$280.00} to get a deferral for 3 months ( XXXX, XXXX and XX/XX/2022 ) so long as I paid it by XXXX, I paid it XXXX and they still do not have the deferment in place as promised. 5. They have no clue about consumer service. - So today I have now been on hold, only speaking with someone for 5 minutes, with them for over 2 hrs trying to resolve. Think they think I will just hang up. They have played this game before... I have been on hold for over 2 hrs and have hung up in the past because my life does not resolve around them and I can not keep my phone tied up. Think they do this because they are shady and trying to set me up as if I am not honoring my part of the agreement. I have read reviews on this group, so I know they have done this to lots of consumers. I will be moving this loan away from them ASAP once I am back to work, but in the meantime I am stuck with them : ( Please help.
Company Response:
State: TX
Zip: 770XX
Submitted Via: Web
Date Sent: 2022-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-21
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Problem # 1 - Since early of XXXX, I started having numerous fraudulant/unathorized charges on my checking account. Of course I would dispute them, the bank would take care of it and reimburse me. At first did not seem to be a big issue. But as ytime went on, I began to realize that this was happening a lot. There came a time where I spent more time waiting on a new card, changing auto bill pay, then actually using the card. I asked about closing this sccount entirely, but was told that was not possible, as there were open disputes ( Which there seemed to always be for over a year ). There were even instances where I would call pertaining to a charge I did not make, they cancelled my card, sent a new one, and the very next month there was again another charge from The same company! This really got me worried when I started receiving multiple letters and notices about my information involved in data leaks. I attempted to talk to a banker regarding this matter, the banker " missed '' two meetings in a row. Almost as if she really wanted to avoid this meeting... I'mstill unsure as to why. I wrote her an email stating my concerns, she wrote back seemingly absolving herself of any wrong doing and tries to pass me on to a different person. At this point I was ready to just leave the bank entirely ; but of course I could not with pending disputes and transactions. Problem # 2 - After all this started to happen, I then noticed that my savings accounthad complely disapeared from online banking site, as well as app. I've gotten a few different answers and reasons as to why, i.e. " The app hasnt totally migrated yet, '' etc.. This is VERY unsettleing considering this account started with over {$90000.00} in it earlier that year, and has dwindled to nothing. Bringing me to Problem # 3 - Overdraft fees Overdrafft fees and more Overdraft fees... So many Its hard to count ... .YET, ON ALL MY BANKING STRATEMENTS, THE BEGINNING BALANCE, ENDING BALANCE AND EVEN DAILY BALANCES LISTED ON THE STATEMENT NEVER SHOW OR REFLECT A NEGATIVE BALANCE, ALMOSE AS IF TO MISLEAD SOMEONE CHECKING THEIR BALANCE. This add up to hundreds of dollars ( not to mention the fact I can not get an answer as to why there was no interest paid on that account ), and now this account has ended suddenly, with a single dispute ( mind you Ive counted I beleive at least 13, where they denied this one dispute ( Which happened to be the largest on financialy ) ), only to lead my account so far into the negative I could not recover it. I has now neen " charged off '' They tell me, with " open disputes '' still occurring on it and credits coming back to it as I write this. I really think there are errors that I also have missed at this point, but I'm no banker and I'm exhausted trying to get answers. They will " fix '' my missing account, only to have it disappear again... Please Help
Company Response:
State: FL
Zip: 341XX
Submitted Via: Web
Date Sent: 2022-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-21
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Mortgage # XXXX. Fifth Third Bank To Whom it may concern : Our mortgage loan went into servicing on XX/XX/21. Shortly after in XXXX starting on the XXXX, we made several large principal only payments to get our loan to value down in order to drop PMI. See list of dates below : XXXX {$20000.00}. XXXX {$20000.00} XXXX {$40000.00} XXXX {$40000.00} XXXX {$40000.00} Once we completed our last large principal payment, we contacted the customer service line to request the XXXX be removed. The agent told us that XXXX was a credit and would automatically be removed. After the XXXX did not automatically fall off, we reached back out to the mortgage offices that did our loan last year. She instructed us that we need to request XXXX to drop. As a consumer, I had no idea of the process or how to get the charges to drop. As a consumer, I am seeking a refund of {$610.00} which were overpayments due to a very tricky process of managing or removing the XXXX.
Company Response:
State: FL
Zip: 33606
Submitted Via: Web
Date Sent: 2022-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-21
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: Closed a XXXX XXXX account that had a credit balance of {$150.00}. My overpayment ( refund ) was returned in the form of a XXXX debit card that expires XX/XX/2023. The paperwork accompanying the card states it is a prepaid XXXX managed by XXXX XXXX XXXX and that it is issued by Fifth Third Bank, NA. Complaint : The aforementioned Mastercard can not be activated for use rendering it if no value as evidenced by : 1 ) Call to activate number- The decal affixed to the face of the card states you must call ( XXXX ) to activate the card for use and to obtain a PIN code. The XXXX number disconnects immediately regardless of time of day or phone from which its called. 2 ) The call in support number ( XXXX ) also doesnt work similar to # 1. 3 ) A means of managing the card via a website is also listed as an option : ( XXXXXXXX ). The site requests the card number, the CVV #, and the zip code associated with the account. Accurate entry of the information yields a not recognized response.
Company Response:
State: MI
Zip: 48316
Submitted Via: Web
Date Sent: 2022-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-18
Issue: Problem getting a card or closing an account
Subissue: Trouble closing card
Consumer Complaint: I received a XXXX XXXX XXXX XXXX while working for XXXX XXXX. I no longer work for XXXX and would like to cash out this card. The original card is lost. I am being blocked from accessing my funds which I believe are in the amount of {$2600.00}. XXXX 's customer service is awful. There is no direct way to get in touch with a live agent at XXXX. I call up, am asked to provide my social security and birthday but no account is found under that name so the automated system hangs up. My old employer XXXX is unable to update my address/ phone number and correct the information that XXXX has so that my identity can be verified and I can get a new card sent out. Fifth Third is the bank that holds the money and issues these payroll cards. I have called them and they tell me the employer need to resolve it. The employer refuses to contact XXXX to resolve this issue but did let me know that when a card goes unused for over 100 days the funds may be taken by wisely as abandoned. The employer is well aware of the issues XXXX has with customer support. I have made multiple calls to Fifth Third Bank and have not been helped with this matter
Company Response:
State: DC
Zip: 20002
Submitted Via: Web
Date Sent: 2022-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-18
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: I have presented transcripts, w-2 forms in person and I requested a XXXX form shipped from the irs to the headquarters of Fifth Third Banking before I had one sent to my home to bring in person The fraud department has been unreachable after Ive presented them everything they asked they decided to close my account, They requested irs to email them certain things when theyve explained that the irs doesnt email and expose information of sort They have maliciously held my money for 2 months with no communication..
Company Response:
State: FL
Zip: 32208
Submitted Via: Web
Date Sent: 2022-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-18
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Hi, I have this account since XX/XX/2021, and now Im having issue accessing to the online banking thought the app. The app has been updated a few days ago, and now when I try to access, the app is requesting my 6 digit of the SSN. As Im not US citizens and also not US resident I don't have that number. I called customer service and they didn't help, and I also was transferred to a " branch '' and they said we will call you back ( didn't happen )
Company Response:
State: FL
Zip: 32714
Submitted Via: Web
Date Sent: 2022-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-19
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Since the app was updated a few days ago, im not being abble to access to my online banking because is asking my SSN, Im not XXXX XXXX and resident so I dont have SSN.
Company Response:
State: CA
Zip: 92651
Submitted Via: Web
Date Sent: 2022-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A