Date Received: 2015-06-01
Issue: Managing the loan or lease
Subissue:
Consumer Complaint: In XXXX XXXX a loan officier from 5/3 bank came to our business and stated the bank was defaulting our loans because we were in arears on the property taxes of the building they financed. After a great deal of discussion we agreed to close our 17 year family business and sell off all assests including the commerical blg and forward all proceeds to 5/3 bank to pay against the balance of our XXXX loans approximately {$300000.00}. For our cooperation 5/3 said they would assist us securing an OIC from the XXXX which would if accepted remove all liens from our personal property and nullify the personal guarantees. We worked with XXXX XXXX and by XXXX or XXXX the business was closed, all assets sold and monies turned over to the bank. XXXX then immediately proceeded to draw the documents to present to the XXXX. We submitted ALL required docs including personal finance and tax info. The XXXX responded on XXXX occassions simply commenting that their paperwork was not completed correctly and again working with XXXX we made the corrections and resubmitted. Now comes XXXX XXXX and communication from the bank stops completely. We can not find anyone who will assist us and find out what is going on. Forward to XXXX XXXX we are assigned a new loan officier finding out XXXX had left the bank. The new officier is XXXX XXXX. She has none nothing but delay the closure of these issues. We had to resubmit paperwork, personal financials and tax info over and over simply because of inaction on the part of 5/3. Bottom line wehave fulfilled every single request set forth by 5/3 with devastating consequences to our personal situation. At XXXX and XXXX years old this entire process has caused us great emotional distress. It needs to come to closure, 5/3 needs to step up and meet its end of the baragain and get the OIC signed, sealed and delivered.
Company Response:
State: MI
Zip: 48167
Submitted Via: Web
Date Sent: 2015-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-05-26
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I did not originate my mortgage with Fifth Third Bank. I have asked on numerous occasions for a way of electronic communication from the bank on anything related to my mortgage, an increase, a delayed payment, etc. I have set up a monthly payment with my bank to Fifth Third Bank, and have not missed a payment until this last XXXX. Fifth Third Bank periodically reviews the escrow / mortgage accounts for increases or decreases in the payment amount. There is never an advanced notification of when this is going to be done and/or which quarter or month this will be completed. One year, the change occurred in XXXX ; sadly this year, the increase occurred in XXXX. Fifth Third will not send me electronic messages like other banks. The only notification is via hard-copy mail. I did not receive my notification. My XXXX hampers me from leaving the house for weeks at a time. I have a centralized mailbox. Fifth Third is the ONLY company / bank / credit / organization who will not assist me with electronic notifications. I received a telephone call from Fifth Third bank. There was no message. I immediately returned the phone call to the Customer Service Department. After a lengthy delay in finding out " which department '' called me, I was advised that Fifth Third was only validating my home telephone number. I explicitly asked, " Is there something wrong with my mortgage. '' I was advised by the operator that, in essence, " Nothing is wrong. " Two days later, I receive another telephone call from the bank, and again, leaving no message. I immediately called back, and was transferred to the mortgage department. I was advised that the review of my escrow account had been completed and that I was behind on my mortgage in the amount of {$33.00} and change. XXXX, I started to cry because I did not want a foreclosure and/or a late payment to affect my credit rating. I specifically asked the operator that if I made a payment today would my rating be affected. She advised that it would not. Fifth Third advertises a branch in XXXX, and I was ready to drive there to make immediate payment ; only to find that the branch has never existed, it 's just advertised incorrectly. Back to the customer support area, and I was advised by the operator ( after placing me on hold and stating that she was trying to help me ) that if I made a payment via check, even though it would not be received by XXXX XXXX, that my account would be up-to-date and no late notice would occur. As I was on the phone with the bank, I wrote the check electronically, and saw where Fifth Third cleared the check on the XXXX. I called in via the automative system to validate that " Your account is up to date and no there are no balances. Your next payment of XXX.xx is due on XXXX XXXX. " I received an electronic communication that there was a change in my credit rating on Saturday, XXXX XXXX. Fifth Third placed the " missed mortgage payment '' onto my credit report, dropping it from a XXXX score ( very good ) to a score of XXXX XXXX very bad ). At this point, I ca n't even apply for an emergency loan, credit card and/or line-of-credit for my mortgage. I am in the middle of having my car insurance and home insurance transferred to a different insurance company ; and now ca n't get any savings because of the bad credit report. Today, I called and asked to have the report removed, and the supervisor advised me that he was the only person I could speak with, that while he felt terrible, since there was not an error in banking ; the late mortgage has to remain on my credit rating. I asked that since I explicitly asked his bank operators twice if there was something " wrong '' with my mortgage, and since the operator advised me that if I paid XXXX, everything would be fine -- was that not considered a banking error. Why ca n't notices be delivered immediately and electronically
Company Response:
State: NC
Zip: 28461
Submitted Via: Web
Date Sent: 2015-05-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-24
Issue: Shopping for a loan or lease
Subissue:
Consumer Complaint: I went to XXXX XXXX with the intent to change the oil on my current car. I ended up speaking to a used car salesman and got swindled into purchasing the car in 2013. I was lied to about the fact that there was only XXXX owner, I was able to find this out through an old car title that was left in the vehicle and found out there were actually XXXX owners. I also asked several times about the price of the car and they would n't tell me. I really feel that the car salesman knew this and took advantage of me because of this. They would not show me any paperwork until it was time to sign everything. I know I was naive but I was also taken advantage of. The car price was ( which I later found out ) was way above the price it should have been, almost {$6000.00} and I was n't aware of all the fees until AFTER I signed the paperwork. This is unfair to the consumer, and this situation has made my first car buying experience a disaster. On top of that the brakes needed to be replaced and I was n't told anything about this, until I heard and FELT the brakes slipping. I brought the vehicle back to the shop, and they did repair the brakes. Although, I do have kids and the brakes were in such bad condition that I could have gotten into a car accident. I want other consumers to know this, because now I am left with an enormous car loan for a car that is n't even worth half of the loan that is remaining. I know I was naive, but I do feel that they lied to me and also took advantage of me knowing that this was the first time I bought a car. I feel that I should have been told the price up front, and also given the option to negotiate it. I also was lied to about how many owners the vehicle had. I feel that I was pressured and coerced into purchasing this vehicle. I wish I knew I could have put in a complaint a long time ago, but I just found out that this was even possible. I hope that something can be done, but at the very least I hope others can be educated on this topic by making this complaint, and to not buy a vehicle from XXXX XXXX.
Company Response:
State: IL
Zip: 60649
Submitted Via: Web
Date Sent: 2015-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-22
Issue: Application, originator, mortgage broker
Subissue:
Consumer Complaint: I live in XXXX I recently applied for a refinance loan with 53 Bank to combine my mortgage and equity loan together for a lower interest rate. I have had my mortgage and equity loans with 53 Bank for over XXXX years. 53 Bank recently ( XX/XX/2015 ) did an appraisal of my home with a company XXXX XXXX located in XXXX. The appraisal valued my home at {$60000.00}. The appraisal appeared to be based on foreclosed properties and/or condo properties. At one time 53.com appraised my property at {$140000.00}, a couple of years ago at {$120000.00}. My complaint is that I feel that 53 Bank uses improper appraisals to deny mortgage loans in my area
Company Response:
State: IL
Zip: 604XX
Submitted Via: Web
Date Sent: 2015-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-22
Issue: Application, originator, mortgage broker
Subissue:
Consumer Complaint: In assuming a VA mortgage with Fifth Third Bank, they allowed the escrow company to send financial statements including, Name, DOB, SS #, Credit Card information andmortgage information in an unsecured and unencrypted email to the seller. This wasfor both my wife and myself. Escrow Company:XXXX XXXX XXXX XXXX XXXX, KS XXXXXXXX Closer : XXXX XXXX XXXX ( XXXX ) XXXX Ext. XXXX
Company Response:
State: CO
Zip: 80401
Submitted Via: Web
Date Sent: 2015-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-20
Issue: Bankruptcy
Subissue:
Consumer Complaint: Fifth 3RD Bank is reporting an derogatory or adverse credit item to all of the credit reporting agencies ( XXXX, XXXX, and XXXX ). This credit item was listed and discharged in my Chapter XXXX Bankruptcy filing dated-XX/XX/2013. See attached filing.
Company Response:
State: MO
Zip: 641XX
Submitted Via: Web
Date Sent: 2015-05-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-16
Issue: Taking out the loan or lease
Subissue:
Consumer Complaint: I took an auto loan from Fifth Third Bank in XXXX of 2014 via a Car dealership. I was actually approve dby a different institution but the car dealership suggested I will save more money if I were to go with Fifth Third Bank. My monthly payment is {$440.00}, but I have been paying {$500.00} for the past 7 months, despite this, when I compared my loan info and payments compared to online loan calculators, I learned that I have been paying a lot more in interest charges due to the manner in which Fifth Third Bank is compounding interest, this was never explained to me either by the dealership nor by the Bank. I believe this is very misleading, pernicious and predatory practice. Can the CFPB please investigate this?
Company Response:
State: CA
Zip: 95136
Submitted Via: Web
Date Sent: 2015-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-14
Issue: Deposits and withdrawals
Subissue:
Consumer Complaint: I deposited a check for {$3000.00}, taking back {$100.00} in cash for a total deposit of {$2900.00} at approximately XXXX XXXX I was told that a hold was being placed on the funds to allow the check to clear. This transaction took place at the XXXX Banking XXXX. I asked if the hold could be waived, since the account was not overdrawn and I had a history of depositing checks from the same payor, XXXX XXXX. I was told this could only be done by the Branch Manager at the XXXX XXXX Banking Center, since that was where the account was opened. I made several attempts to contact the Branch Manager at the XXXX XXXX Banking Center over the next XXXX business days but was told each time that she was either " with a customer '' or " unavailable '' I did manage to speak with her once, on XXXX/XXXX/2015. At that time, I was told the check had cleared and she would " see what she could do, '' after first telling me that only the Branch Manager at the XXXX Banking Center could lift the hold, and I noted the direct contradiction I was given between the XXXX branches. I then made several more attempts to speak with XXXX, but was again, told each time that she was unavailable, but she would return my call. I am still waiting for the call from XXXX. At that point, I noted in social media that XXXX XXXX had treated me dishonestly and rudely. I received a call from a person claiming to be manager of social media for the bank, on the evening of XXXX/XXXX/2015. She told me that the hold on the check could only be lifted by the manager of the XXXX Banking Center. I noted that the managers of both the XXXX and the XXXX XXXX locations had claimed that only the other had the authority to lift the hold, ultimately admitting to me that the Branch Manager at XXXX XXXX was the correct party to release my funds. The social media person then told me that " if I could prove the check had cleared, then the bank would release the funds. All of this took place after being told that that the bank 's policy was to hold checks from 2-5 days to clear. When I pointed out the policy was XXXX that appeared to be selectively enforced, it was then she told me she would release the funds if I could prove the check had cleared. I suggested then that she probably had that information right in front of her. Her response was that the funds would not be released due to the banks 's XXXX hold policy. I pointed out to her that the Uniform Commercial Code provided that once the bank had actual knowledge the check had been presented and paid, I was legally entitled to the funds, and the bank was NOT legally holding the funds. She said it did n't matter that she could probably see on the computer in front of her that the check had cleared. Her response was that I had to prove the check had cleared, and the bank would not lift the hold the bank unless I could prove the check had cleared. I told her again that I knew as well as she did that the check had cleared, since it written by XXXX XXXX, a company that was both exceedingly well financed and I knew they processed all of their checks the day they were presented through their bank. She again told me that I had to prove the check had cleared. In summation, I believe that both the social media manager and the branch manager of the XXXX XXXX Banking Center did in fact know the check had cleared and that I was legally entitled to the funds. The bank 's personnel engaged in evasive tactics by putting the burden of proving I was entitled to the funds, which is not what the Illinois XXXX XXXX XXXX provides and also by deliberately avoiding speaking to me. In addition, on at least XXXX separate occasions, personnel at the bank hung up on me after claiming that I was not being responsive so they " were terminating the call. " They lied. They lied multiple times and they ducked me like little XXXX
Company Response:
State: IL
Zip: 60015
Submitted Via: Web
Date Sent: 2015-05-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-13
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I have never been late with a mortgage payment- I was reviewing my account on line for a pay off balance and discovered they had received my XXXX and XXXX payment but had not applied them. They were showing me as delinquent and were threatening to foreclose. After several calls it was discovered that my escrow/taxes had increased XXXX and I was not notified. The first person I spoke with informed me they mailed me notification to the old address and they told me they did not have my new address on file. I proceeded to pay the extra XXXX by phone for XX/XX/XXXX and XXXX. I paid the XXXX payment and included the new escrow/tax amount. I had paid the normal amount in full never missing a month. They have reported me to the credit companies and my credit rating has been negatively effected. They refuse to remove the reporting. It has been a nightmare trying to straighten this out. I do n't understand how they can take my money, not apply it and not charge me any late fees but report me to the credit bureaus as over 30 days late.
Company Response:
State: GA
Zip: 30017
Submitted Via: Web
Date Sent: 2015-05-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-08
Issue: Settlement process and costs
Subissue:
Consumer Complaint: I had a yearly escrow analysis done on my mortgage account, which at the time of the analysis was just a little over XXXX months old! Then I was told that a second XXXX had to be done to correct the problem are to see if there was a problem with the first XXXX and it would take 5 days to be completed. Its now been 8 days and its not completed
Company Response:
State: OH
Zip: 452XX
Submitted Via: Web
Date Sent: 2015-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No