Date Received: 2016-08-09
Issue: Settlement process and costs
Subissue:
Consumer Complaint: Refinanced home with 5/3rd Bank in XXXX of XXXX. The statement on XXXX showed a charge posted on XXXX of {$1300.00}, listed as " SHORT PAYOFF ''. The explanations I have received over the phone have been unclear and seem to indicate a mistake being made in the original closing. They have said that we were credited twice for something. I have requested in that an explanation be sent to me in writing with all the math. I have not received that information and am concerned that INTEREST is accumulating on that fee, charge, or whatever they want to call it. I have spoken with the person at XXXX on : XXXX/XXXX/XXXX ; XXXX/XXXX/XXXX ; XXXX/XXXX/XXXX ; XXXX/XXXX/XXXX ; and XXXX/XXXX/XXXX. I find it hard to believe that they can can not explain this charge.
Company Response:
State: FL
Zip: 33511
Submitted Via: Web
Date Sent: 2016-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-08-08
Issue: Managing the loan or lease
Subissue:
Consumer Complaint: I had a lien through Fifth Third bank on my vehicle. I paid the lien off on XXXX XXXX, 2016 and it is now XXXX XXXX. I have called for the past two weeks to have them fax a document over to VA DMV with the notice that my lien has been paid in full and to release the title so that I can transfer it over to the new buyer. I have explained to 53rd that I do not need the actual title and just a lien release statement. To this day they have still refused to fax anything over. They have also told me on several occasions they are faxing the docuemtnation over. Each time this has happened they have not actually faxed anything to DMV. I have requested to speak with a supervisor, but only been told no one can come to the phone to help me out and just left on hold. The letter that was sent to DMV was a notice acknowledging they have received my wire transfer and the loan has been paid off. However it did not include my VIN # or the vehicle. They keep telling me the transfer is still being processed and I must wait 10 full business days before my lien is released.
Company Response:
State: VA
Zip: 23112
Submitted Via: Web
Date Sent: 2016-08-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-08-08
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: We have our mortgage loan with 5th 3rd Bank. On XXXX XXXX we left for a 2 month vacation in XXXX. Our mortgage payment at the time was {$2200.00}. Our bank is set up to send the {$2200.00} every month. On XXXX XXXX ( XXXX date ) I decided to check our phone messages for voice mails. We did n't have anything important, but I did notice that 5th 3rd Mortgage had called several times, but never left a message. I decided to call to inquire why they had called. They informed us that our XXXX and XXXX payment was not paid in full. They said we were showing late, but late charges had been charged. I spoke with XXXX and she stated that due to the time of the day she could only take the amount needed to make up the difference to make the payments in full. She took a payment over the phone of {$200.00}. She stated that the payment would be made in full and everything would be fine. She stated that I would need to call when they were open and pay the escrow shortage if I wished. I called the following afternoon and paid the {$700.00} in full and asked if we were being reported late to any credit bureaus and were we being charged late charges. She stated that there were no late charges as this was obviously an error and that if we were reported late that 5th 3rd would fix that for us. I said I would call when we returned to the states on XXXX XXXX and make sure everything was taken care of. I called on the XXXX and was told that they never made our XXXX payment, but she would fix that and make sure everything was paid correctly. I inquired again in regards to late fees or any 30 day late being reported to the credit bureaus and she said " This call is being recorded and if we reported you late to the credit bureaus we will fix it for you. '' She assured me that everything would be fine, but I should follow up on Friday XXXX XXXX just to make sure. I called again on XXXX XXXX and spoke to XXXX in the mortgage deparment. She let us know that payments were all made in full and that the escrow payment had been received. I also asked about late fees and credit reporting of any late payment and she stated that they would not fix the credit bureau and if I wanted to talk with a supervisor she would connect me. I did request to talk with a supervisor and I was put on hold. She came back several minutes later and said her supervisor XXXX was in a meeting and that he would call me back within 48 business hours. XXXX did not call us back. I called back today XXXX XXXX and spoke with XXXX. She stated that no late charges were levied against us and that would be the only thing that would prompt them to report to a credit bureau and that since were were n't charged any late fees that it was highly unlikely we were showing 30 days late. I informed her that we have a credit monitoring service and I would check. I did check and it was showing us 30 days late with XXXX, XXXX and XXXX. I called her back and she stated that she would submit a request to fix the credit reporting error, but that we would have to wait 7 business days with no guarantees that they would fix it, but that she would put in the request. I asked again why they stated that they would fix it two other times and she had no answer. Again, no phone calls were ever left for us in order to correct the situation and we were not receiving mail in XXXX. Also, the letter we received in regards to the escrow shortage was dated XXXX/XXXX/16, but the envelope had a stamp date of XXXX XXXX, 2016. It does n't appear that it was lost in the mail, but rather not mailed out until XXXX. Please let me know what we need to do in order to correct our credit bureaus and restore our unblemished credit score. Thank you.
Company Response:
State: CO
Zip: 80439
Submitted Via: Web
Date Sent: 2016-08-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-08-05
Issue: Deposits and withdrawals
Subissue:
Consumer Complaint: on XXXX/XXXX/2015, My bank at that time, Fifth Third of XXXX XXXX Ohio accepted a fraudulent check that they knew was fraudulent because it was flagged immediately and cashed by someone using my identity in another state. On that date. I immediately went to my Fifth Third branch and told them that they should not accept any check and to verify the signature before releasing any funds. I WAS VERY SPECIFIC IN THAT I TOLD THEM TO NOT TO RELEASE ANY OF MY FUNDS AT ALL WITHOUT MY EXPRESS APPROVAL IN PERSON. They already knew it was a fraudulent check, but cashed it anyway, as they had called me into the branch. They claimed that I had authorized release of funds from this person in another state and accused me of money laundering and that they were closing my account and not giving me my money back, which was well over {$2700.00}. Even though I had been a customer for over 14 years ; They cleared me of wrong doing, they refused to give me any funds back and refused to do business with me. I had insurance specifically for this through the bank. No signature verification was done, and I also had daily limits on my ATM withdrawals prior to this- so this had to have been done by a teller. I asked them to call the police or the FBI, which they refused to do. I told them that I intended to do so, and they threatened my, telling me that the burden of proof would show that it was my fault, and that I would go to jail.
Company Response:
State: MI
Zip: 481XX
Submitted Via: Web
Date Sent: 2016-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-08-05
Issue: Taking out the loan or lease
Subissue:
Consumer Complaint: XXXX is my last name my loan is under XXXX they have sent me paperwork wit XXXX ... I was never able to get that resolved my loan number is XXXX XXXX I have three payment left on a 5 yrs automobile loan I made a payment on line some how they did not receive the payment via internet I received a call that I was late and would I like to make a payment I told them that I had and the gentleman told that they did not have one on record ... I offered a credit card and figured I could figure this out with my bank ... this was the 2nd occurrence with this bank I get a call the next day from a toll free number stating it was the bank I wanted to get the issue fixed so not to ding my credit I got a recording from from this toll free number stating all the customer service representative were bus and to call back btn and it gave hours of operatation ... another customer service rep called and told me I owed $ XXXX to my loan ... I asked what he was looking at and he told me that was for XXXX and XXXX I told him i only wanted to make the {$380.00} at this time that I had a commission check coming in and would pay the whole loan off in early XXXX ... I had two subsequent calls after that stating that the money was returned to my bank ... so back to my bank I went to find out they took the $ XXXX out of my bank and there was not funds for them to take the $ XXXX I called back requested a manger one to pay the loan get the late fees reverted and to pay my banks fees ( the women I spoke to told me to get a letter of the fees from my bank ) I was told that my account was going to XXXX a manager and I would be taken care of to this point I have a letter from my bank I have a call from thier toll free number but no one on their side would answer when I said hello..to call into the bank it is a night mare to get any one I went to their governance page and asked for a couple of those individual on the page I was told by customer service that they could not offer me that information Oh so I TRIED TO MAKE A PAYMENT THIS MORNING on the internet and coud not make the {$39000.00} was told to call customer service and so far XXXX has been over 45 minutes to get someone to talk to ... I was told they would review the recorded conversation and get back with me that never happened i just want the fees reverted ... letter that they did not mess with my credit score and loan paid off there are so many layers to this bank you can not reach someone who will run with issue
Company Response:
State: PA
Zip: 19064
Submitted Via: Web
Date Sent: 2016-08-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-08-04
Issue: Deposits and withdrawals
Subissue:
Consumer Complaint: Bank in XXXX County NC, my mom cashed a check in drive thru. She went straight home counted her money and she was short {$200.00}. She went back they said she probably lost because she 's an elderly lady. Possibly said her grandson took it. I called the next day and the lady was real smart mouth with me and again accused my mom of mishandling her money. I asked if there were camera 's in drive thru and she said no. They claim the young man did n't keep the money but who 's to say when you do n't have cameras in that area. To me that tells them no ones wwatching. Now no proof. This is a bank handling people 's money. There should be camera 's in drive thru. She or any of my family will ever use your bank and they were not professional about it.
Company Response:
State: NC
Zip: 286XX
Submitted Via: Web
Date Sent: 2016-08-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-08-03
Issue: Deposits and withdrawals
Subissue:
Consumer Complaint: I purchased a money order from USPS the money order how ever got lost in the mail I purchased tracking of the money order also to prove to the bank that it was not cashed the bank denied my claim and since has put my account in a negative balance and is reoccurring overdraft fees and since I get my check direct deposited they are going to take my whole check come Friday. This is absurd I have rent to pay once again as in result this is not my fault.
Company Response:
State: KY
Zip: 40218
Submitted Via: Web
Date Sent: 2016-08-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-08-02
Issue: APR or interest rate
Subissue:
Consumer Complaint: I have a credit card for our business with 5/3rd Bank out of XXXX, OH. I have had this card for over 10 years and in the past had done all of my business with 5/3rd until the 2008 housing crisis. At that time, I was trying to get another mortgage and a Senior VP at 5/3rd lied to me during those negotiation and was eventually fired for mistreating me. I then took all of my corporate business to XXXX Bank in XXXX, with the exception of this XXXX credit card. I have an excellent credit rating and I have paid on time for years. However, a month ago, I did not get my statement in the mail and before I realized that I had not paid it, my payment was 10 days late. The next month, I found that they had raised my interest rate from 9.24 % to 29.99 % just for being 10 days late. That is a penalty of {$220.00} per month! They have now informed me that this penalty will be in place for six months! Meaning that they are going to penalize me {$1300.00} for being 10 days late on XXXX payment. Clearly this is predatory. Certainly, they are trying to drive my business away. I have no problem with that, I just have a huge problem with how they are doing it. That is a lot of money for any small businesses and many would not be able to take their business elsewhere. This simply is wrong and I ask the CFPB to investigate this practice at 5/3rd Bank to see how wide spread this predatory practice is and how many businesses have been affected. Then I ask that you take action to get them to repay me and the other business victims for the money that they have literally stolen from us.
Company Response:
State: OH
Zip: 44312
Submitted Via: Web
Date Sent: 2016-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-07-28
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: On XX/XX/2016 we received a notice from the county Auditors office that our property taxes were delinquent and would be advertised in the local newspaper on XXXX XXXX, 2016 and would be turned over for sheriff sale if the taxes were not paid by XXXX XXXX, 2016. Our mortgage was facilitated through Fifth Third bank on a USDA mortgage loan. Because our loan to value ratio was greater than XXXX % we are required to escrow our mortgage insurance and property taxes. The parcels of land as well as the dwelling are all clearly stated on the Deed that was provided to us by Fifth Third Bank, as well as each parcel of land and their tax rates on the Escrow Account disclosure statement they provided us. The statement from the Auditors office claims that XXXX parcels of land had no taxes paid on them since the start of the mortgage, Fifth Third has only been paying property taxes on the parcel of land which the dwelling resides as well as the dwelling. The disclosure statement shows the taxes in question to be paid into escrow are {$11.00}, {$34.00}, and {$33.00}, the tax being paid out of escrow not in question is for {$860.00} which includes the family dwelling as well as the parcel of land it sits on. We have total XXXX tax statements which were all initially submitted by the seller to Fifth Third bank, and added to the disclosure statement, as well as clearly stated on the deed and the HUD documentation. These parcels were included in the required appraisal, and approved by the USDA. There was no separation of these parcels from the mortgage, they were all included, and therefore required to be included in escrow. We have contacted Fifth Third bank asking for quick resolution, initially they told us it would be 7 days, past the XXXX XXXX deadline, which is not acceptable. When I called again asking for a supervisor, I was directed to " XXXX '' and was told that they would call me back by Friday, they would likely pay the taxes, but that it would make my escrow short and payment to go up. When I asked about the exorbitant delinquent fee 's assessed by the auditors office they stated " You need to call the auditor and see if they can do anything about the late fees ''. This was never our fault, we were unaware that Fifth Third would not comply with federally mandated laws to collect and escrow ALL of our property taxes. We were never aware they were not being paid until XXXX XXXX, 2016 when we received the notice from the county. I believe that Fifth Third has made an error by omitting our property taxes for payment that they clearly estimated for escrow on the disclosure statement, and they are unfairly trying to place blame on us. I believe Fifth Third bank is solely responsible for bringing all of our property taxes up to date, without penalty of escrow shortage, as well as ALL penalties and fees assessed by the auditors office. They are dragging their feet with a decision, and if not paid by XXXX XXXX, 2016 we will be unjustly published in our local paper for delinquency and incur unnecessary embarrassment. We have faxed communication to them with our complaint and request, and called on multiple occasions without successful resolution. We are requesting inquiry into this situation. Thank you in advance.
Company Response:
State: IN
Zip: 476XX
Submitted Via: Web
Date Sent: 2016-07-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-07-24
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: In XX/XX/XXXX I worked with the local Fifth Third Bank branch as my commercial loan that is guaranteed personally was ballooning as it was a 5 year note. When I went to the branch to sign the refinance papers, XXXX XXXX advised they could n't complete the refi because of a tax lien that showed up on title and that I would have to work with the Special Assets Group ( SAG ). I worked with XXXX XXXX in SAG to complete an extension and he advised me he did n't know why this was in SAG and would refer it back to the branch. 9 years and XXXX extensions later, SAG is now foreclosing on my business property. Through each extension, the interest rate increased from 8 % to now 15.5 % and the fee gouging with each extension has gone from {$1000.00} up to {$2500.00} per extension plus a fee to complete the execute of the extension. Due to the significant increase in principal and interest demands beyond my financial means, I have sold my home and moved my family to a small dwelling to try and maintain this loan. The IRS did not accept an offer in compromise with the selling of my home, but has agreed to subdordinate to Fifth Third if they would modify into an amortizing loan. Fifth Third SAG officer, XXXX XXXX advised they do not modify loans and they " no longer want to do business with XXXX XXXX XXXX '' although I have been a paying customer since XX/XX/XXXX with multiple loans and accounts. I am a XXXX year old veteran and the recession hit my new construction painting business hard. I have XXXX children I provide for and have had no choice but to stop paying due to their predatory practices. The property that is collateral for this loan is necessary for my business to continue to be successful and provide for my family. It is a business operation I use to finish products for new construction, maintenance and storage for my company. With the monthly payment required of {$1600.00} on a {$55000.00} loan I can not keep up with the banks demands and care for my family. I am currently working with the IRS representative XXXX XXXX to request a withdrawal of lien in hopes Fifth Third Bank will modify the loan. The threatening emails and constant demands for a deceptive and unfair payment has jeopardized my business and livelihood of my family.
Company Response:
State: KY
Zip: 410XX
Submitted Via: Web
Date Sent: 2016-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No