Date Received: 2018-08-04
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I was a teller at a bank years ago so I am aware of how they process transactions. The credits are processed before the debits. For example, if you have an overdraft fee that is pending but hasn't posted to your account and you make a deposit that same day the fee should fall off. Just like sweeping funds from an overdraft protection account. A few months ago I made a deposit while the fee was pending and they charged me without regard. I reported them to the Federal Reserve and just recently got a refund after all this time. But then the same scenario happened again earlier this week. I know this goes against the banks precepts and since I know that the majority of a bank 's revenue is made with fees, this seems to be fraudulent and should be addressed. I have been with this bank and prior to this, my former employer was another large institution. This is definitely atypical.
Company Response:
State: MI
Zip: 48439
Submitted Via: Web
Date Sent: 2018-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-02
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: The bank is not upholding policies in regards to when a customer filed a claim against an unauthorized transaction.. in my opinion I believe the Fifth Third Bank discriminate against customers especially myself.. I was told one thing over the telephone however going to the branch its a different story ...
Company Response:
State: IL
Zip: 60615
Submitted Via: Web
Date Sent: 2018-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-01
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I have an XXXX Checking account with 5/3 Bank. This account does not allow overdrafts, nor will it charge overdraft fees. On XX/XX/2018, 5/3 Bank allowed 2 different companies to debit my account totaling {$1400.00}, when there were no funds in the account at all. To top it off, I have nothing to do with either company that charged me, and the transactions are fraudulant. 5/3 Bank PAID all 3 transactions, even though there isn't overdraft coverage, and they game me a hard time filing a dispute with them to get my funds back. I requested that they give me my funds back and file a dispute, and they gave me a hard time. I am having to travel due to a family illness and needing to take care of a family member over 800 miles away and can not until I get my funds back. It is possible that I not get to see this family member before they pass as 5/3 Bank has refused to expedite me getting a " provisional credit '' back for those funds, and advised me they can not give me a timeframe for if and/or when I will see my money again. I contacted the Office of the President, who then advised me it could still take DAYS to get my money back and that they can not control how slow/fast other departments work. No one at 5/3 Bank can advise me why they PAID transactions without funds being present in the account, especially since there isn't overdraft protection on my account. Even if I wanted to add that coverage, I can not as the specific account I have DOES NOT ALLOW OVERDRAFT COVERAGE. They LITERALLY gave my money away when they weren't supposed to and threw a fit with me when I wanted to dispute the transactions. Now, I may never get to see my family member alive again because they did this.
Company Response:
State: FL
Zip: 32159
Submitted Via: Web
Date Sent: 2018-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-07-31
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: I used a balance transfer offer that had to be posted by XX/XX/XXXX. I deposited it in my checking ( {$7100.00} ) ( XXXX XXXX ) XX/XX/XXXX. XXXX XXXX says Fifth Third was notified on Monday ( XX/XX/XXXX ) and Tuesday ( XX/XX/XXXX ) that the balance transfer check was deposited. Fifth Third acts like they received nothing. I feel it is their intention to stall it off till XX/XX/XXXX. At that time they could get out of the deal AND charge me {$240.00} transfer fee for a 21 % cash advance. The " customer service '' operator at Fifth Third said that sometimes it may take 2 weeks for confirmation. Ridiculous, it is not XX/XX/XXXX!!.
Company Response:
State: PA
Zip: 151XX
Submitted Via: Web
Date Sent: 2018-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-07-28
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: On Friday XX/XX/XXXX I went to the Fifth Third Bank location at XXXX XXXX XXXX XXXX XXXX, XXXX, Florida XXXX and completed a HELOC application with XXXX XXXX. The loan process was unusually slow as I didn't get assigned a loan specialist until XX/XX/XXXX. My loan specialist name was XXXX XXXX the initial correspondence between myself and XXXX XXXX came on XX/XX/XXXX with him requesting that I provide him with XXXX 's from both of my businesses for years XX/XX/XXXX and XX/XX/XXXX also the mortgage payment from my investment property. I provided both documents the following day XX/XX/XXXX. Shortly afterwards I received an email from XXXX XXXX saying that he had finally submitted my application to underwriting two weeks after completing it inside Fifth Third Bank on XX/XX/XXXX. I didn't hear anything from Fifth Third Bank or my Loan Specialist for an entire month so on XX/XX/XXXX I sent an email to XXXX XXXX which I CC 'd XXXX XXXX asking her if she heard anything about my loan. She replied the following day saying that she had received an appraisal for my home and that it was currently being reviewed by the underwriter. Red flags immediately went up because when I placed my application with Mrs. XXXX she requested that a full appraisal be done because of the extensive renovations and upgrades that had been done on my home within the last five years. Up until that point no appraiser had been inside my home so I was skeptical and confused when I was told the full appraisal had been completed and that now it's in underwriting. On XX/XX/XXXX I received an email from XXXX XXXX saying that I had a lien on my home for {$42000.00} and that unless I showed proof the lien has been paid in full they would have to use the HELOC to pay off this lien at closing. Furthermore he said he would need to hear from my by XX/XX/XXXX or I will be turned down for the loan. I was initially surprised by two things the first being that I had a closing date and the second being I had a {$42000.00} lien on my home. I immediately contacted the lien holder to get further clarification they provided me with a payoff amount of {$5300.00} which I personally hand carried to the Fifth Third Bank location on XX/XX/XXXX where I submitted my loan. The gentleman made copies and uploaded the document to my file. I didn't hear a peep from anyone for another three weeks so on XX/XX/XXXX I sent an email to Mrs. XXXX requesting to know the status of my loan. She replied that the appraised value came back at {$350000.00} she also informed me that she had let upper management know that a full appraisal was not completed by the initial appraiser and that she had requested a full appraisal when she submitted my loan application. On XX/XX/XXXX Mrs. XXXX asked if I can send over three pictures of substantial upgrades performed in my home. I provided her with a picture of my kitchen which cost approximately {$42000.00} to remodel my kitchen with custom floor to ceiling cabinets, island and granite countertops as well as brand new appliances. The second picture was a picture of my solid oak and wrought iron custom staircase which match the stain on my custom cabinets. The last picture I sent her was a picture of my bathroom completely remodeled with marble shower from floor to ceiling as well as a 7ft glass shower, custom mirrors, marble counter tops as well as custom cabinets. On XX/XX/XXXX I received a phone call from a appraiser who told me that he hired by Fifth Third Bank to come inside my home to document upgrades inside and outside of my home that were not there when I initially purchased the home. We set a date of XX/XX/XXXX as a good day for him to document my upgrades. He documented a upgraded in ground spa, 1,000 square foot screened patio with brick pavers, custom staircase, totally remodeled kitchen, totally remodeled master bathroom, totally remodeled half bathroom, totally remodeled upstairs bathroom as well as an ADDITIONAL fifth bedroom which was also added. After documenting all of the upgrades I received an email from Mrs. XXXX saying that unfortunately the additional bedroom as well as the numerous other upgrades didn't add any value to my home so the initial appraised value of {$350000.00} will not change. I was in shock and disbelief I immediately drove to the Fifth Third Bank location to view the second appraisal. Before I turned over the first the page I noticed that the square footage and the bedrooms of my home are incorrect. They had my home listed as a four bedroom two and one half bath with only 2,601 square feet. When my home is actually a 5 bedroom two and one half bath with 2,844 square feet. Mrs XXXX said she let management know that she didn't have much faith in the second appraiser seeing that he didn't even have the correct amount of bedrooms or square footage. Management told her the correct square footage and bedroom count still wouldn't change the appraised value. I was at a loss for words especially when I found out that the appraiser used two homes with the lowest sales prices in my neighborhood compared to the two homes with the highest sales price in my neighborhood. Even though the way my home appraisal was conducted was a travesty. Not to mention Fifth Third Bank would not add value to my initial appraisal after documenting extensive upgrades and remodeling done on my home. The payoff on my home is only {$290000.00} which means I still have {$65000.00} in equity using the low ball appraisal of {$350000.00} that was provided. Can you believe I was still denied the HELOC with the reason stated " Value or type of collateral not sufficient '' for not being approved for the loan. Isn't the entire premise of a HELOC is for the home being collateral? How is {$65000.00} in equity not enough for you to offer me absolutely zero line of credit with an XXXX credit score. My opinion is that my case is the poster child for discrimination!!!
Company Response:
State: FL
Zip: 32819
Submitted Via: Web
Date Sent: 2018-07-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-07-24
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Took out a homeowner 's loan in the amount of {$110000.00}, in XXXX with Fifth Third Bank of XXXX, Ohio. At the time, the company advised that I would be paying PMI due to the loan amount being more than 80 % of the property value. In part, this was due to the housing market crash. Before the crash the property was valued at greater than {$130000.00} by Fifth Third Mortgage on XX/XX/XXXX. I have the original property evaluation. They told me today that my property is only worth {$100000.00} and since I owe them {$100000.00} I will never get out from under the PMI, since I now owe over 100 % of the property value. They said that, no kidding ....!!!!!!!!!!!
Company Response:
State: OH
Zip: 453XX
Submitted Via: Web
Date Sent: 2018-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-07-24
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Re Fifth Third Savings & Checking Accounts : I used a XXXX coupon to open checking & savings accounts with Fifth Third Bank. The initial communication took place over the phone on XX/XX/2018, providing the " offer code '' from the XXXX coupon. The XXXX coupon ( attached ) offered {$250.00} for opening a savings and {$250.00} for opening a checking, with specific terms. I completed the paperwork, sent the funds on XX/XX/2018, account was opened XX/XX/2018. On XX/XX/2018, I visited the branch at XXXX XXXX XXXX, XXXX ( XXXX ) XXXX. I spoke with XXXX XXXX, Manager, to close my accounts. Mr. XXXX processed the request with a cashier 's check for {$15000.00} : {$15000.00} initial deposit into savings ; {$250.00} initial deposit into checking, and {$250.00} to fulfill 1/2 of the XXXX XXXX offer. This was {$250.00} short based on the offer " get {$250.00} when you open a Fifth Third checking account '' plus " get another {$250.00} when you open a Relationship Savings Account. '' I unequivocally met offer qualifications but Mr. XXXX could not explain or resolve the deficiet. He stated the " paper '' received when the account was opened was required. I asked him if there were other " screens '' to view to validate my offer. He said " no, there is just one offer code stating {$250.00}. '' On XX/XX/2018, I provided the " paper '' and coupson. Mr. XXXX stated he had to process my issue through the disputes channel. XX/XX/2018, Mr. XXXX informed me the issue was resolved but required a Regional Manager sign-off. I later received an email stating the funds were approved for deposit into the account. On XX/XX/2018, I went to the branch. I received the {$250.00} and closed the accounts. My concern is there is an internal, purposeful process to reduce the liability owed to customers. The {$250.00} deposit for opening the savings should have been deposited after the deposit of {$15000.00} was maintained for 90 days in additional to meeting terms specified for the checking account. This deposit did not occur even though all conditions were met. Worse yet, Mr. XXXX had no means to validate I was owed the {$250.00} UNLESS I provided the paperwork ( attached ). I believe this is a form of theivery. The {$250.00} were my funds once I met the terms ; yet, the funds were refused unless I did the footwork to prove the funds were due. I submit this complaint so if this occurs to others who also submit complaints, the bank can be held accountable for not meeting it's obligation unless and until the member proves their standing. I should not have had to prove the funds were mine. If I had misplaced the paperwork, would the bank have refused to provide the {$250.00} that was officially my money after meeting the terms on the coupon? I hope you can hold this bank accountable if this is a recurring episode. I believe it's an intentional " mistake '' as many people would not have followed-up. The bank is then rewarded by their lack of sufficient documentation.
Company Response:
State: OH
Zip: 45241
Submitted Via: Web
Date Sent: 2018-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-07-24
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: I had my wallet stolen about a yr ago my I identity was then stolen as a result of that loss I had 2 unauthorised accounts opened with fifth third bank and a balan on one of them for over {$4000.00} i distuputed the accounts when i called the adress on file for the accounts was not mine i have never lived there nor did I open these accounts there has been a fraud a let on my credit for a yr and those accounts should have never been allowed to be opened in the first place .the bank said they had proof I made the charges when I was in the hospital at the time the charges were made I did not open these accounts with fifth third bank nor did I use it and I want thseese accounts closed and my credit reports to reflect this I did not create this debt and should not be responsible for it
Company Response:
State: KY
Zip: 404XX
Submitted Via: Web
Date Sent: 2018-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-07-23
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Fifth/Third Bank recently ( XX/XX/2018 ) purchased ( unfortunately ) my mortgage from XXXX XXXX. My correct escrow balance at this time is {$1900.00}. Fifth/ Third Bank states I have {$800.00} as my escrow balance. They have conveniently misplaced ( or stolen ) {$1100.00} from my escrow account as shown/stated in the Annual Mortgage Escrow Statement they provided me about 2 weeks ago. I have called them 4 times about this shortage, and they promise to fix, but they don't.As far as I am concerned this is fraud and larceny.
Company Response:
State: FL
Zip: 334XX
Submitted Via: Web
Date Sent: 2018-07-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-07-23
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: We had just bought our truck in XX/XX/2017 and had made 2 payments on it before hurricane Harvey hit our area. We had several leaks in the house so my husband called 5th 3rd bank to see about deferring the payments so we could have some extra money to patch up the leaks. The bank agreed to defer the payments for 2 months XXXX and XXXX. My husband filled out the paperwork and faxed it to them but apparently it was filled out wrong and we were never notified of the issue until after the truck was repossessed the night of XX/XX/2017. My husband contacted 5th 3rd bank on XX/XX/XXXX and got the details about the paper work not being filled out right and because of that they didn't process it for 2 months of deferred payments. The bank stated that if we brought the loan up to current payment status they wouldn't defer the payments for XXXX and XXXX and it would be counted as regular payments for XXXX and XXXX and also it wouldn't be reported on our credit reports. Right away we got the money together to make the payments current and paid the repossession fees to get the truck out. After all that we thought everything was fine. Well we went to apply for a home equity loan last week and was declined because the credit report showed the repossession mark. My husband called 5th 3rd bank inquiring about the repossession mark and they referred us to this website. I would the like repossession mark and delinquent payments to come off our credit reports since we were told it wouldn't be reported in the first place.
Company Response:
State: TX
Zip: 77449
Submitted Via: Web
Date Sent: 2018-07-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A