Date Received: 2018-10-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We have a mortgage wtih Fifth Third Bank. Our taxes and home owners insurance are paid from our escrow account. Our home owners insurance payment was due on XXXX XXXX, 2018 for the amount of {$600.00}. Around XXXX XXXX, 2018, we received a letter in the mail from our insurance company stating that our policy coverage was cancelled due to non-payment. On Monday XX/XX/XXXX, I called Fifth Third Bank 's insurance department to notify them of the letter we received. The representative asked for the number to our insurance broker. I was told that insurance companies usually have a grace period and that the premium payment could be sent overnight if needed. I was then instructed to call back on Friday to verify that the problem had been resolved. We were unable to call back that Friday but called back Monday XXXX XXXX, 2018. I spoke with the same representative and the payment still hadn't been sent. I was instructed to call our insurance broker for Fifth Third Bank. My husband called the insurance broker on XX/XX/XXXX. The broker told my husband that Fifth Third needed to contact the insurance company. I called Fifth Third 's insurance department that same day and spoke with a different representative. I told him that the insurance broker said that Fifth Third needed to call our insurance company and provided the representative with the insurance company 's phone number. The representative called back later on XX/XX/XXXX and left a voicemail stating that he talked with our insurance company about reinstating our policy, and received the invoice for the premium payment to the insurance company. On Thursday XX/XX/XXXX, we received a refund check in the mail from our insurance company for {$600.00}. I contacted our insurance company on XX/XX/XXXX. The customer service representative verified that our policy had been cancelled for non-payment. I inquired about the premium payment and she stated that it had been received beyond the grace period and that the policy couldn't be reinstated. She directed me to call our insurance broker. I called our insurance broker on XX/XX/XXXX for a new insurance policy. On XX/XX/XXXX, I also called Fifth Third Bank 's insurance department and ask to speak with the supervisor to complain about how our insurance was handled. I was told that the supervisor was unavailable at that time. The supervisor called me later and left a voicemail stating that our account was being looked into and that we would be contacted. We haven't heard anything from the supervisor since the voicemail. Meanwhile, we have a new insurance company. The coverage began on XX/XX/ 2018 with a premium payment of {$680.00}, a {$77.00} increase from our original insurance payment of {$600.00} that was due on XXXX XXXX, 2018 and was supposed to be paid from our escrow account.
Company Response:
State: SC
Zip: 29690
Submitted Via: Web
Date Sent: 2018-10-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-28
Issue: Struggling to pay your loan
Subissue: Lender trying to repossess or disable the vehicle
Consumer Complaint: My vechile was repossessed by XXXX XXXX XXXX XXXX and the vechile has since been redeem. However the vechile has damages and their are fees associated with the towing process and additional fees has been added to my loan but since the discovery of damages to my vechile I have no intention of paying those fees nor any repairs to my vechile.
Company Response:
State: FL
Zip: 33162
Submitted Via: Web
Date Sent: 2018-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-27
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On Monday, XX/XX/2018, I opened a checking and savings account with Fifth Third Bank. I opened the checking account with this specific bank because I recently graduated college and received a job opportunity where my current bank has little to no offices. I wanted a bank that had branches in my home state and new location as I stated when I opened the account. On XX/XX/2018 I also received my rent deposit check from my college landlord ( I am a recent graduate ) for {$500.00} and deposited it via mobile banking that evening. The check was out of state, since I went to college out of state. On Friday, XX/XX/XXXX, I received two letters from Fifth Third Bank dated XX/XX/2018. The first letter was a letter stating " Error in recent deposit '' Error description : " Non-negotiable ''. The letter also had my last name spelled incorrectly. No other explanation was on the check. The second letter I received on the same day, but was made out for XX/XX/2018, was a notice of account closure. In the later it does not state that it was the check that caused this it, the reasoning was " The activity that caused the account closure may be reported to an inter-bank consumer reporting agency, which could impact your ability to open accounts at financial institutions in the future. '' After receiving these letters I went to fifth third early Saturday morning, XX/XX/2018. I spoke with the same man who opened my account he said they probably just flagged the check being from another state but it will be taken care of by XXXX XXXX Monday, XX/XX/2018. I called him around XXXX XXXX XX/XX/XXXX and he said he was not having luck so he would have the branch manager look into it. I still was not given a clear explanation only guesses on why this was happening. I decided to call the 800 number given on the letter. I spoke with a customer service representative and she stated the check was NSF and the only way to get it all resolved if I personally got the my landlords bank statements and sent them in MYSELF to Fifth Third proving that she had the funds. I spoke with my landlord who contacted her bank and she does in fact have the funds. She asked for my banks contact information and her bank, XXXX XXXX XXXX, would contact Fifth Third. XXXX XXXX did contact Fifth Third Directly with the statements and stating the check was meant for me and my landlord had the funds. Fifth Third made NO EFFORT to contact my landlord or XXXX at all throughout any of this that I am aware of. I went into the actual branch on the same day XX/XX/XXXX, spoke with the branch manager. His story did not add up with costumer service. He had been also working on the case and was told that the lady she have just flagged the check and contact me directly before shutting down my account. He also said that since XXXX was contacting them that he would just need his regional manager to approve this and it would all be taken care of. On Tuesday, XX/XX/XXXX, I had not heard anything from Fifth Third and contacted the branch manager. The branch manager said he was waiting on a few phone calls and it will be taken care of. On Wednesday, XX/XX/2018 I still had not heard from Fifth Third Bank. I call the 800 number again. I spoke with a woman and she told me that everything I had been going through does not count. I had to be the one who delivered my landlord 's bank statements and XXXX could not be the one who delivers the bank statements. I told her I personally would not give out my bank statement that XXXX has already sent out a certified bank statement showing she has the money and the check was meant for me. After saying that she said XXXX would still have to send them to myself then I would have to send them to Fifth Third. I asked to speak with her manager and after being on hold about 30 secs was hung up on. After this I decided to go into the branch again. The branch manager told me he had given XXXX 's number and all the information to multiple people and was still waiting since Monday. I decided to close my account.
Company Response:
State: IN
Zip: 47150
Submitted Via: Web
Date Sent: 2018-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-27
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: My card was charged {$38.00} by XXXX XXXX, XXXX XXXX branch fraudulently and 53 bank did not redeposit that amount like their representative told me during our conversation. Instead, an additional ( and magical ) {$1.00} appeared in my checking account the next day. So, I am assuming that its the bank that has done the fraud and not the store.
Company Response:
State: IL
Zip: 60560
Submitted Via: Web
Date Sent: 2018-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-26
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/2018 my checking account was hacked in amount of {$440.00}. 00 and credit card was hacked in amount of {$500.00} by someone using XXXX App. 53rd Bank Fraud Department alerted me. Filed a verbal claim at that time. Went to bank an put a stop on both accounts. Fraud Department denied my claim said it was my fault. So I filed a dispute an they denied it. Saying they could not determine I didn't give the hacker my account information. My next action law suit.
Company Response:
State: IN
Zip: 47803
Submitted Via: Web
Date Sent: 2018-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-25
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: Fifth third bank has placed a hold on a certified check/cashiers check that has certified funds. I called them and was advised they can do nothing about the hold. this is a violation of Regulation CC for funds availability where certified funds checks should be available the next business day. I have also cashed/deposited this same exact check there before and it has cleared with no problems.
Company Response:
State: FL
Zip: 32811
Submitted Via: Web
Date Sent: 2018-09-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-21
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: My credit card number was used for several online purchases without my authorization. Here is the summary : XX/XX/2018 XXXX/Bill XXXX Ca - {$28.00} XX/XX/2018 XXXX XXXX/Bill XXXX Ca - {$6.00} XX/XX/2018 XXXX XXXX/Bill XXXX Ca - {$22.00} XX/XX/2018 XXXX XXXX XXXX XXXX Ca XXXX {$210.00} XXXX XXXX XXXX XXXX XXXX {$9.00} I attempted to dispute this with 5/3 bank They closed the account, but then transferred these balances to my new credit card account. I had to call them three times to get a dispute started and even now I am not sure that they are investigating them. They indicated that they would look at them within the next 90 days, but that I would still have to pay interest on the purchases and that they might not issue a credit for them.
Company Response:
State: IN
Zip: 461XX
Submitted Via: Web
Date Sent: 2018-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-21
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: I was threatened and told that i had to give my banking info so they could take {$200.00} and then {$100.00} biweekly until the sum of {$1000.00} was paid. This debt was for a closed bank account I had in the past but I only owed this bank {$140.00}. They said my payments would be reported to the credit bureau but it never was.. infact another agency tried collecting for this account a year later.
Company Response:
State: MI
Zip: 490XX
Submitted Via: Web
Date Sent: 2018-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-20
Issue: Managing the loan or lease
Subissue: Problem with additional products or services purchased with the loan
Consumer Complaint: I purchased a new XXXX XXXX pickup truck in XX/XX/XXXX. The loan was through Fifth Third bank. I provided proof of insurance at the time of the purchase making 5/3 bank the loss payee. In XX/XX/XXXX I started receiving notices that they could not confirm my insurance on the truck. I sent them the declaration page. XXXX I received another notice, same issue. This time I had XXXX XXXX send in all the insurance information as proof of insurance. For the next 5 months I continued to be inundated with monthly bills for unpaid insurance amounting to {$4600.00}. 5 bank was charging me approx {$1000.00} per month for what they call collateral protection insurance ( CPI ). All along I am emailing them proof of my insurance. On XX/XX/XXXX, they repossessed my truck at XXXX, from my driveway. I received a threatening letter from XXXX XXXX and one from XXXX XXXX ( VP ) stating they have my truck and unless I pay the {$4600.00}, they will sell my truck at auction on XX/XX/XXXX. So i didn't have my vehicle for 2 weeks and this was a huge burden on my schedule and my family. The problem is the 3rd party insurance company they own has call screener 's so there is not just one person handling an account. When I tried to explain the situation to the bank, they blame it on the insurance company and vise-versa. In my opinion this is a scam targeting high end vehicles, because they know they'll pay off just to get the vehicle back. I did not pay them off and they realized that they had no legal right to sell my truck for an unwarranted claim. Then they said I had to pay the {$400.00} towing bill to get my truck back! Why? Fifth Third bank made a phony claim, why do I have to pay? They eventually dismissed all charges but the damage was done. When I got my vehicle back my keys did not work because the had a locksmith go to the impound lot the very next day and have keys made. When they did this my programmed keys were erased and my theft deterrent system is now damaged. I had to tow my vehicle to the dealer to fix it and that's where it is today. All this because Fifth Third bank tried to squeeze {$4600.00} out of me. This is a scam and needs to be stopped. I'll never deal with this bank again. I also informed the nationwide dealership to consider the loans they are selling to their customers because of Fifth Third Banks unscrupulous business practices.
Company Response:
State: VA
Zip: 23060
Submitted Via: Web
Date Sent: 2018-09-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-18
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: On XX/XX/2018 my account was compromised, all of my money was transfered from my checking account into a prepaid debit account managed by Fifth Third bank called Access 360. During this time I placed a block on my Fifth Third Checking account. With this block in place automated payments for bills were charged to this account and I was subject to overdraft and item return fees. A total of XXXX USD was subtracted from my account in reference to these automated payments due to no funds being available after my account was compromised. On the XX/XX/XXXX I contacted customer service the moment I notice the money was stolen and filed disputes. They have told me it is an issue with the prepaid card service Access 360 which is linked to my Fifth Third account. Since this has happened I have still yet to receive my funds back but now I have a total of XXXX dollars remaining in overdraft fees a total of 5 fees were assessed to the account in which 3 have been reveresed or returned, leaving the remaining overdraft balance to be XXXX dollars. I have contacted Fifth Third which they told me I needed to speak to disputes and disputes said I need to speak to customer service. All of which have said they can not reverse these fees. The fees are only there due to my account being compromised I had funds available before money was stolen and even then I blocked my account to avoid any transactions from being made yet they still took place. When speaking with customer service they had no interest in helping me only saying I need to speak to the dispute department which disputes said they can not dispute fees. I have a financial institution that has not been able to assist me with this account takeover.
Company Response:
State: IN
Zip: 46254
Submitted Via: Web
Date Sent: 2018-09-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A