Date Received: 2019-11-18
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I called their office of the President, but I'm not waiting for 5/3rd 's internal investigation to wrap up. Every experience I've had shows that multiple agents from the company are acting in bad faith. As such, I'm making a record here, too. In my last complaint, XXXX XXXX XXXX response was fair, but, given the behavior of everyone else I've met at 5/3rd, she's the outlier. Today, with her letter in my hand, XXXX at the XXXX branch refused to open an account for me. He explained that since I was only there to redeem the promotion, he was in the right to refuse. He quickly showed me the door. The letter from XXXX saying otherwise carried no weight. In XXXX, I had an experience prompting my only other complaint ever. That experience resulted in the letter from XXXX. In that experience, the agent at a different 5/3rd branch told me that many branches don't honor the promotions that are mailed out. This makes me believe that it is widely known within the company that they mail coupons they have no intention of redeeming, or only redeem if the customer " buys more. ''
Company Response:
State: MI
Zip: 48864
Submitted Via: Web
Date Sent: 2019-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-18
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: In the late spring of 2016, about a month before getting ready to celebrate paying off my car loan, after six years ( last payment was to be made in XXXX of XXXX ) I received a letter from the bank telling me that I owed an additional {$600.00}, a total of a little over $ 900.I was in shock. I wanted to know how this could possibly be. I found out that it was some kind of compounded principal that I owed from putting the loan on hardship deferral a few times which was completely allowed. However, I was never told to expect this and they demanded the money in a month from XXXX or it would go on my credit report. I had just coincidentally got laid off from my eight and a half year job. I fought and fought this to no avail. They would not reduce it either. I told them that if they did not do something and it ended up on my credit report, I would never pay it. They marred my report and as promised, I did not pay it. I could not believe however, that this bank was still holding my title, stubbornly all these years. Finally, I had to get rid of my car which unfortunately broke down. I wasn't sure what I was going to do but in the interim, I was in touch with the Department of Financial Services. I spoke with them at length about this case and they investigated over at least a year. An expert there told me that the bank could not sell this to a collection agency or " write off '' the debt or they would have to give me the title. Of course the bank knew this. As said, I had no choice, in XXXX to get rid of the car as unfortunately, the transmission went. In order to junk this car I needed the title. I settled with them for {$150.00}. I guess that might be considered okay after three years but when I recently looked at one of my credit reports ( I believe XXXX XXXX ) it clearly states that the debt was charged off and " written off. '' It clearly states this and I am pretty sure that it was on there before I settled. So, they did write it off? If that is the case, then they were supposed to release my title and I never should have paid them a dime.
Company Response:
State: NY
Zip: 10314
Submitted Via: Web
Date Sent: 2019-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-13
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We were effected by hurricane Micheal and lost our home. We received {$25000.00} from the insurance company. XXXX XXXX XXXX is now refusing to send the last {$10000.00}. We have a signed lien waver from the contractor and checks paid to them for well over {$35000.00} and they have released a {$15000.00} check in XX/XX/2019 but still have not received the other {$10000.00}. Now they are refusing to send the money to me directly instead they put the contractors name on the check. This has been going on since XX/XX/2019. What can I do to get this resolved? I need assistance ....
Company Response:
State: FL
Zip: 32405
Submitted Via: Web
Date Sent: 2019-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-12
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/19 received an alert that a possible fraudulent charge of {$85.00} had been made to my checking account. Contacted financial institution to make them aware that I did not use my card at said merchant or give anyone permission to use my account in the amount of {$85.00} and that I had had my card the entire time. A dispute was opened by my financial institution for this charge/amount on XX/XX/19. Payment was pending until XX/XX/19 and the bank stated they were unable to do anything while payment is pending. {$85.00} was officially taken out of my account on XX/XX/19. I again contacted my bank concerning not having access to my funds, to which they told me that it would be an additional 4 days until a reimbursement could be made to my account. As of XX/XX/19, no reimbursement has been made to my checking account, preventing me from paying any necessary bills.
Company Response:
State: FL
Zip: 33914
Submitted Via: Web
Date Sent: 2019-11-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-11
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: My social security number was stolen from me to open fraudulent accounts with Fifth Third Bank.
Company Response:
State: GA
Zip: 30044
Submitted Via: Web
Date Sent: 2019-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-08
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2019 I closed on my house and received the equity check of XXXX from the title company. The check was deposited into an existing checking account at fifth third bank in XXXX Indiana at the XXXX. The check cleared two days later but the manager refuses to release the funds and refuses to pay interest for the days they are fraudulently holding the whole check. She is acting in a vindictive way. I tried to complain to other managers but its late on Friday. Ill definitely try again Monday but need help in getting my money
Company Response:
State: IN
Zip: 46168
Submitted Via: Web
Date Sent: 2019-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-07
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have a 10-year, interest-only loan serviced by Fifth Third Bank ( XXXX XXXX ). It's 7-year fixed rate period has expired and it now enters ( per the Note-attached below ) 3 ; 1-year periods of a new fixed rate. The new rate should be equal to One-Year LIBOR plus 2.25 % rounded to the nearest 1/8 %. The re-set date is 45 days in advance of the-set date ( XXXX XXXX in this case ). The re-set date should have been XXXX XXXX of this year. That was a Sunday so the last day of a current LIBOR rate was Friday, XXXX XXXX. The One-Year LIBOR rate at the close of business that day was 2.05 %. My new rate should be 4.25 % : 2.05 % + 2.25 % = 4.30 % -rounded to the nearest 1/8 % is 4.25 %. They calculated the new rate as 4.375 % ( see rate re-set letter attached ). I believe this is in error and have called the Bank 3 times. They have not called me back and have not shown me their calculation.
Company Response:
State: PA
Zip: 19087
Submitted Via: Web
Date Sent: 2019-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-06
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: Over the past several months. My mortgage lender has been calling a cell phone number I use also for work. The calls are every day, atleast 3 times a day. I have called the service center and I have went into a local branch and had a mgr also call to have my number added to do not call list. The calls are still coming thru. Each person has told me they made the change but nothing has stopped the calls.
Company Response:
State: KY
Zip: 40299
Submitted Via: Web
Date Sent: 2019-11-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Today is XX/XX/2019. I received a loan recast which I did request from 5/3 Bank on XX/XX/2019. Before I sign these documents, I have called 5/3 Bank to ask them very simple questions. First I called customer service who passed me off to XXXX XXXX XXXX XXXX. I had a very simple question. How much of the NEW RECAST payment amount would be going towards my principal payment. Before I sign this, I want to know HOW MUCH of this would be going towards principal. Well, I have been on hold for 38 minutes. The woman absolutely knew nothing. Back to customer service I am transferred. I ask HOW MUCH of my current payment is going towards principal. She does not know. I just want to know IN WRITING how much of my RECAST payment would be going towards knocking down principal balance.
Company Response:
State: IL
Zip: 60133
Submitted Via: Web
Date Sent: 2019-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-05
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: Good Morning, I checked my credit report as I am buying a house. Fifth Third Bank has made a late payment reporting 3 times since XX/XX/2019. Per my conversation with them they did not have my correct address and at no time have sent me notification via : mail, email, phone, etc. My current credit history is perfect with all payments made on time. They told me that they call and mail as a courtesy but are not required too. There has been no means of contact by this company
Company Response:
State: FL
Zip: 333XX
Submitted Via: Web
Date Sent: 2019-11-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A