Date Received: 2024-01-12
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: On XX/XX/XXXX, I had discovered that I was not able to log into my bank account at 53rd. When I saw that I had called the customer service number to ask them what was going on and why was I not able to access my account. The bank agent informed me that my validate check. That I had looked to do through my mobile bank app had been placed on pause by the Freud department for 53rd. The agent then transferred me over to the Freud department. I had to wait a few minutes which was okay. When I finally got into contact with someone in the Freud department being a lady name XXXX ( She was very rude, not helpful, and very not concerned with assisting me ). She looked to verify me and I informed her that I did not know one question and she then stated to me. We can not help you. You will have to go into a physical 53rd branch. Once she said that I went to a 53rd branch and spoke to a bank teller named XXXX. She had called them and informed them. That she has verified my identity and verified the check that the Freud department was hesitate about deposit. In result, she informed them that they could lift the hold off of my account. The agent then told her that they needed more proof to know where I received my injury settlement check being {$5000.00}. She then stated she would email them the document that I had showing them where I received my {$5000.00} settlement check from which was through a law firm that handled my injury case. XXXX also had XXXX from the law firm that handled my case and had written the check to me on 3-way with the Freud department agent . XXXX informed the Freud agent that she wrote, mailed, and was the law firm that handled my case. She then asked XXXX and the agent who were on the phone what other information did they require to show that the check was valid. The agent informed XXXX and XXXX ( bank teller ) that the letter that XXXX emailed them was enough. They then informed XXXX to tell me that it will only take them 72 hours to review that letter and they would take the hold off of my account. Also, that they would reach out to me personally with an update. Tuesday goes by and I did not receive a call. Then, Wednesday come along and and I still do not receive a call. On XX/XX/XXXX, XXXX, making it 72hrs past the review I still did not get a call with an update. I reached out to them on this day informing them that 72hrs has passed at XXXX. A Freud agent had stated it hasnt gone past 72 hours. He said you had reported this on Tuesday, XX/XX/XXXX, and I informed him that was inaccurate and wrong. I told him about everything that had occurred on Monday. He then said my mistake and we are closing soon. We will contact you tomorrow with an update before or by XXXX. It get close to XXXX and no call from 53rd Freud Department at all. Therefore, I called them myself and and agent was still not being helpful. He stated that looking at the update. That the agent the pervious day had simply emailed the Review Department to expedite my case. When I asked to speak to a supervisor. He said that all of them were busy. He then said someone will reach out to you by the end of today which I knew was false because they have not kept them promises so far with communication and being helpful. He then stated that the document that was submitted by the Bank XXXX XXXX on Monday was denied. He then requested settlement documents. I was annoyed and frustrated because on Monday they could have received any other documents that they needed because XXXX and XXXX asked them did they need any other documents so that the hold would be lifted by today Friday, XX/XX/XXXX. They informed the bank telller today XXXX that I would receive a call by a supervisor with an update since I have been waiting a long time with assistance by them and since this way have placed my account on hold. No one from the the 53rd Freud department has contacted meat all yet and it is XXXX and their department close at XXXX. I need help with this matter for you side because they are withholding my access to my account and my funds that have been verified by the bank teller and the law firm that issued the check because they were on the phone with them on Monday.
Company Response:
State: GA
Zip: 30082
Submitted Via: Web
Date Sent: 2024-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-12
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: Good day, I have a credit card with Fifth third bank. My credit card reports to the credit agencies every month on the XXXX. My account was reported twice in 30 days to credit agencies to XXXX and XXXX which is not correct. My credit score dropped XXXX points due to system error or manually inputted incorrectly. XXXX is the only one reporting correctly. I spoke with a supervisor at fifth third and she said she did not see my account reported on the the XXXX of XXXX and she would open an investigation to see if or why it was reported. However, my credit score dropped do to their system error or it manually being inputted in the system. I also spoke with two representatives from Fifth third and they did not know or understand due to not speaking clear XXXX and one saying that there is nothing that can be done. Also she said they can not change nor update anything. I've never been late nor missed a payment on this account. I also spoke with all three credit agencies and XXXX and XXXX states that Fifth third reported to them. I feel discriminated against due to my race and credit from a banking company. I know that credit updates on reports are only updated once a month not twice within 30 days. This is hendering my quality of life. So I would like this issue to get resolved as soon as possible so my points on my credit is corrected and I can continue to pursue my quality of life as the next person. Can someone please assist me in getting this issue corrected. Please advise. Best regards, XXXX XXXX XXXX XXXX XXXX
Company Response:
State: IN
Zip: 46410
Submitted Via: Web
Date Sent: 2024-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-17
Issue: Struggling to pay mortgage
Subissue: Foreclosure
Consumer Complaint: My complaint relates to mortgage modification/forbearance assistance due to XXXX that forced me to shut down my business and many other hardships including poor customer service by Fifth Third that caused me to miss opportunities to refinance my mortgage at lower interest rates. This complaint includes additional facts and information that was not included in prior CPB complaints so I do not want Fifth Third to reply that this is a duplicate. Here is what happened : My home is scheduled for foreclosure on XX/XX/XXXX. In XXXX XXXX XXXX I purchased a XXXX XXXX company with XXXX employees, but as a result of XXXX, the business lost many customers, and some of my XXXX employees tested positive for XXXX, which forced us to close the business while we were waiting for the XXXX XXXX XXXX from the federal government. I applied for the XXXX XXXX XXXX in XXXX XXXX, and I did not receive the money until XX/XX/XXXX, almost a year later. But I was still forced to close my business in XX/XX/XXXX because I received the XXXX XXXX XXXX XXXX XXXX year after shutting down. The loan was not enough money to restart the manufacturing business, and instead, I used it to purchase screen printing equipment for a new business. I placed the order for the equipment during the first week of XXXX XXXX, but there were several events that caused delays in getting the equipment XXXX months later ( XX/XX/XXXX ) : XXXX. Unfortunately, the manufacturer, XXXX, was also impacted by XXXX, which caused a delay in the shipment. XXXX after placing the order, about XXXX weeks later I found out the equipment was manufactured in XXXX XXXX bordering XXXX XXXX and would be delayed further because of the XXXX XXXX, and XXXX. There were multiple technical issues with the equipment that finally got sorted out in XX/XX/XXXX. As a result, I am just now able to open the doors for business starting in XXXX XXXX I made it very clear to Fifth Third that I lost my ability to earn an income to make a living due to COVID ( and the other reasons above ), and I need time to get back on track. ADDITIONAL HARDSHIP WAS CAUSED WHEN MY WIFE ( BEFORE THE DIVORCE ) ALSO LOST HER JOB TO XXXX, WHICH PUT MORE FINANCIAL STAIN ON OUR RELATIONSHIP LEADING UP TO THE DIVORCE. As a result of my sportswear manufacturing business being shut down due to XXXX, I put my manufacturing equipment in storage, and the warehouse bill was {$1000.00} per month. The plan was to get back into manufacturing when I received the XXXX loan, but the XXXX loan was received after I put the equipment in storage. Meanwhile, while waiting for the XXXX loan, my warehouse storage bill was {$1000.00} per month. So far, I have spent over {$20000.00} from my savings on warehousing costs. This also caused me to get behind on my mortgage ( including the second mortgage discussed below ). In addition to the above, I signed a lease on office space for the new equipment in XXXX of XXXX, but due to technical issues with the equipment discussed in item XXXX above, I had no revenue while paying a monthly rent of {$1300.00} and approx. {$3200.00} on the remaining equipment loan balance. So for 9 months ( XX/XX/XXXX through XX/XX/XXXX ), I have spent {$12000.00} on business rent and approx. {$28000.00} on loan payments ( the amount actually spent is less because the manufacturer, XXXX, allowed me to make partial payments for about 6 months ). This drain on my savings impacted my ability to pay my mortgage. I offered Fifth Third to make payments on the second mortgage, but they won't discuss the loan with me or let me make payments on it since it is only in my ex-wife 's name. I am trying to reach out to her to sign a third-party authorization form that should help in the reinstatement, modification, or forbearance of the loan. XXXX MORTGAGE I made Fifth Third aware that my ex-wife refuses to sign this hardship application because my name is not on the flex loan and we did not have a good divorce ( XXXX XXXX XXXX divorce decree ). In XXXX of XXXX, I filed a hardship application with Fifth Third Bank to modify the loan for a lower payment and remove my ex-wife 's name from both loans. Fifth Third replied to my hardship application XXXX months later, in XXXX XXXX XXXX with a higher second mortgage payment and said to remove her name from both loans, I would have to refinance. The problem is that the opportunity to refinance was missed when rates were lower during the XXXX time period. It took Fifth Third to process the hardship application. In addition, during this time period, I followed up with Fifth Third numerous times to check up on the status and was told everything was fine, but now I am facing foreclosure directly related to XXXX, which caused me to go out of business and exhaust my savings in COVID-related warehouse costs, leading me to fall behind on making payments on my second mortgage that I have offered to make payments on, but Fifth Third won't accept payments or talk to me about it unless I can get my ex-wife to sign a third-party authorization form, which I am still working to communicate with her. I also want to point out that during this XXXX period of the hardship application, Fifth Third did not return any of my emails or phone calls for XXXX weeks. I don't understand how Fifth Third can be so insensitive considering how covid forced me to close my business, using my savings to pay for covid warehouse costs While waiting for the XXXX working capital, there was an almost XXXX delay in getting my XXXX working capital, COVID-related delays that caused the shipment of the equipment to be delayed by almost XXXX months, then technical issues with the new equipment and having to pay business expenses ( rent, equipment loan payments, and utilities ). Then, on top of all of these issues, my divorce was finalized in XX/XX/XXXX, which is also COVID-related since she lost her job during XXXX, putting more strain on our relationship. What makes matters even worse is that my payments on the XXXX working capital loan begin in XX/XX/XXXX. OTHER ISSUES WITH FIFTH THIRD During the XXXX hardship application delay, interest rates increased significantly, but Fifth Third still wanted me to refinance at higher rates to remove my ex-wife 's name from the primary mortgage ; meanwhile, my insurance and property tax escrow increased ; so had Fifth Third gotten back to me within XXXX, XXXX, or 60 days, I could have refinanced at lower interest rates, which would have helped to cover some of the increase in my escrow payments. Fifth Third refuses to remove my wife 's name from the primary mortgage despite these screw-ups. I can not afford the higher loan payments if I am forced to refinance. XXXX ) NEFARIOUS ACTIONS BY FIFTH THIRD REGARDING THE XXXX MORTGAGE In an XXXX XXXX XXXX, letter, Fifth Third states, " This loan modification agreement is made on XXXX XXXX XXXX between XXXX XXXX XXXX XXXX XXXX XXXX ( " borrower ( XXXX ) '' ), and 53 Bank, Nat'l Assoc. ( " lender '' ). The parties recite and declare that : a. Lender is the holder of a note made by Borrower ( XXXX ), dated XXXX with a principal sum of XXXX XXXX ( XXXX ) {$85000.00} together with interest thereon at a fixed rate more fully set forth therein ( the " Note '' ) ; more than 9 months later, Fifth Third tried to underhandedly tie me to the XXXX mortgage. Also, I did not receive any foreclosure correspondence from Fifth Third ; on multiple phone calls, I was told I would be mailed or emailed foreclosure notices far in advance so that I could explore modification options. I found out about the foreclosure from a phone call from a real estate agent on XXXX And then, when I called Fifth Third, they assured me my home was not in foreclosure and they had no record of it! valuable time was lost to stop the foreclosure. As noted above, there are XXXX major issues with Fifth Third 's nefarious actions : a ) they STILL refuse to talk to me about the second mortgage unless my ex-wife gives me authorization, and b ) I offered to make payments on the flex line of credit, but Fifth Third refuses to talk to me about it or let me make payments. The money to make the payment on the second mortgage will come from a roommate tenant that should start this month, XXXX XXXX In addition, I am a senior citizen ( XXXX XXXX XXXX ) having to start my life all over again, and I am doing my best to try and work with Fifth Third, including offering to make the payments on the second mortgage. Thanks to the rental income and my business being on track, I am finally in a position to put my life back on track and make payments on my mortgage. I just need Fifth Third to work with me. Up to this point, Fifth Third has not acknowledged any responsibility for the nine-month delay in processing my hardship application and/or using underhanded tactics to try to get me to sign the second mortgage note years after the closing. I am also caring for my mentally ill daughter, and I have been appointed her legal guardian and conservator. How much worse do things have to get before Fifth Third shows some sensitivity, especially for the XXXX delay in processing my hardship application? Despite all of this bad, unfortunate news that Fifth Third is aware of, my business is finally ready to operate. Based on all of the above, it appears that Fifth Third is not complying with COVID-19 Regulation X ( Real Estate Settlement Procedures Act ) ( RESPA ). The Bureau of Consumer Financial Protection ( Bureau ) is issuing this final rule to amend Regulation X to assist mortgage borrowers affected by the COVID-19 emergency. The final rule establishes temporarily procedural safeguards to help ensure that borrowers have a meaningful opportunity to be reviewed for loss mitigation before the servicer can make the first notice or filing required for foreclosure. In addition, the final rule would temporarily permit mortgage servicers to offer certain loan modifications made available to borrowers experiencing a COVID-19-related hardship based on the evaluation of an incomplete application. The bottom line is that because of COVID-19, I need help with a loan modification or forbearance. Up to this point, Fifth Third has ignored this regulation while making my situation worse by causing me to miss out on lower interest rates for refinancing. I have demonstrated to Fifth Third that I have tried to improve my situation, and I am now in a position to get back on track.
Company Response:
State: GA
Zip: 30071
Submitted Via: Web
Date Sent: 2024-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-18
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Fifth Third Bank collected payments from me for two years on an auto loan without completing the sale by securing a title from the dealership and recording a lien to have a security interest on the vehicle. Due to no title transfer, I canceled the contract under C.R.S. 4-2-601 ( a ). and deducted damages under U.C.C. 2-717 by legally stopping payment as I did not own the vehicle. Unless and until a buyer receives certificate of title duly transferred in accordance with Colorado law, the buyer does not acquire any right, title, or interest in and to a motor or off-highway vehicle purchased by the purchaser or transferee. C.R.S. 42-6-109 ( 1 ). Fifth Third Bank acknowledged receipt of my XX/XX/2021 revocation of acceptance/cancelation letter and placed a cease and desist on my account. XX/XX/2021, the issue was resolved as Fifth Third Bank had the dealership buy back the account due to their Breach of Contract. I received a letter of apology but was denied my refund demand. I received a call from the bank and was told the account would be closed and the tradeline would be removed from my credit report. Upon closing my account Fifth Third Bank reported it as 90 days delinquent prior to close in retaliation for my legally withholding payment which violates the Fair Credit Report Act as the bank confirmed receipt of my cancelation and deduction of damages notices. For two years they have been inaccurately reporting which has damaged my credit and ability to finance a home. I have the recorded call stating the tradeline would be removed as evidence but when reporting this to the credit bureaus I was told they can only receive written evidence. I contacted the bank and they sent me a letter stating the account is being reported accurately. They refused to honor the verbal contract to remove the account and unlawfully reported 90-day delinquency. As well as refused to issue a rightfully owed refund.
Company Response:
State: CA
Zip: 94609
Submitted Via: Web
Date Sent: 2024-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-16
Issue: Struggling to pay your loan
Subissue:
Consumer Complaint: Dividend Finance breached the loan contract by paying the contractor " in full '' PRIOR to installation and without regard whether contractor followed legal guidelines XX/XX/XXXX XX/XX/XXXX Agreement with dividend finance effective date. Salesman told me this is a onetime deal and that I would also get {$10000.00} back from the government cash to do with what I wanted to. XX/XX/XXXX Permit was applied by XXXX XXXX. XX/XX/XXXX XXXX XXXX started their Install Then told me they were putting on different panels because they were out of the other panels that I was supposed to get They did not tell me they had to file for a new reversion permit Which were more panels than what the original contract was for. XX/XX/XXXX XXXX XXXX Completed the Install. Dividend Finance told me that they paid XXXX XXXX on completion of installation. But not turned on to make power for the customer. XX/XX/XXXX Permit approved date. XX/XX/XXXX XXXX XXXX started making payments to Dividend Finance for my loan. I was not informed about the agreement They had. XX/XX/XXXX First payment was due after 90 days of signing of the contract, I called Dividend Finance told them the system was not turned on, yet they told me that XXXX XXXX would make the payment for me until the system was turned on. I told them I wanted to cancel my contract they told me I could not because the solar panels were already installed on my roof Once theyre installed you can not cancel. Even if the panels are not turned on and not working properly. XX/XX/XXXX Permit revision. for different panels what XXXX XXXX installed on XX/XX/XXXX XXXX. XX/XX/XXXX Permit approval date for revision XX/XX/XXXX Inspection finally passed. XX/XX/XXXX XXXX XXXX XXXX Change the meter so the solar panels would work. XX/XX/XXXX Dividend finance Call me said I had to start making payments the month of XX/XX/XXXX XX/XX/XXXX Called XXXX XXXX about system wasnt working right they told me my inverter was bad from the factory but still was installed in my system. XX/XX/XXXX New inverter was installed. XX/XX/XXXX Was told by XXXX XXXX employee that my panels can put out 9.97 kilowatts, and the inverter was only capable of putting out 7.6 kilowatts in my contract System size 11.52 kilowatts. XX/XX/XXXX Called Dividend Finance Told them that the system was not putting out and without my {$10000.00} from the government my bill went up to {$170.00} month plus my electric bills of {$120.00} Between the two bills it made my electric bill {$290.00} It is higher than what they told me when I signed the contract, Dividend transfer me to the Department of having problems with paying the bill And I asked them what I could do and what would happen if I couldnt make my payment and they said no problem well just put a lien on your house and get the money later they gave me no options to make my bill cheaper. I also talked a Dividend Finance and asked if the gentleman that sold me the contract was either trained or employed by Dividend Finance. They told me that he was not, And I asked them if I could get a job Of selling contracts Since I was lied to about the {$10000.00} to make money so I can afford to Make my payments On my loan them they hung up on me. Dividend Finance loan number XXXX Thank you, XXXX XXXX XXXX,
Company Response:
State: FL
Zip: 34601
Submitted Via: Web
Date Sent: 2024-01-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-16
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Fifth third bank in XXXX, Florida. Several times changed information on my account told me they didnt, but I know that they have cameras I came in there to change my information to my XXXX XXXX because I was getting identity theft at my current property. My mail was not being delivered but somehow during that time of changing my address, they closed my account sent me a check for the money that was in my account. I had that account for over year and they didnt give me any reason why they closed it, and when they printed out the information that I asked for they couldnt show me the behind-the-scenes information on the account like changing the address and changing the phone number because they closed my account by a phone call that didnt come from my cell phone number, so they allowed anyone to close my account. They wont reopen my account, they canceled several wires that I tried to do for no reason declined it.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-16
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I opened up a fifth third account in XXXX. Due to issues with the all the banks holding all deposits. Because of all the check frauds going on. I work for my self and have a couple clients pay me by check with fifth third. So when I opened an account they put me in express. Ive mobile deposited 2 checks. I never once requested funds immediately yet the bank did it charged me fees to make a deposit twice. Ive called called and called I was told I put in for immediate funds no I didnt. Asked for mangers to call back thats a joke no one calls back. So I go into the branch finally I opened it. Now I am told starting XXXX fifth third will charge me XXXX XXXX monthly fee and any time I make a deposit XXXX be charged. No I am not dealing with a bank who only open by charging ppls fees. Ive been with our other banks for years never ever had this problem just the hold issues which XXXX take it any day over a bank that charges me to deposit my own money.
Company Response:
State: OH
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-16
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: Fifth Third Bank transferred {$850.00} from my checking account ending in XXXX to my mortgage loan account ending in XXXX on XX/XX/24 in error. This has caused my checking account to be overdrawn by ( {$390.00} ). I havent been able to use the funds in my account since XX/XX/24 as a result of this which is very inconvenient and causing financial hardship for me.
Company Response:
State: OH
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-14
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I have been consistently marked delinquent on my account since XX/XX/2023. I did have rejected auto payments going to a checking that had fraud alerts after my ID was stolen. I made the payments manually to make up for those before the XXXX day mark. However, after getting the credit alert, I was made aware that I was being marked late. This was surprising because I either call or go online or both before making a payment to be sure I have the correct amount. This has happened the last few times Ive spoken with them. I get XXXX amount from the rep or the portal online and then another after the payment has been processed. I just spoke with a supervisor last week that assured me I had the correct amount and now I received a call today saying I am late and owe XXXX times more than what shows online. I at requesting that someone listen to these tapes and look at the chats to verify what Im saying because Im likely not the only person dealing with this.
Company Response:
State: MI
Zip: 48237
Submitted Via: Web
Date Sent: 2024-01-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-12
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: on XX/XX/2024 i transferred XXXX dollars to my savings account. the bank was closing the savings account because it was inactive. they have not returned the funds to my account, and im overdrafting with huge fees and have been told they cant help, i just have to wait for them to return it, w no timeline as to when that will be.
Company Response:
State: KY
Zip: 402XX
Submitted Via: Web
Date Sent: 2024-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A