Date Received: 2021-01-21
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My employer 's payroll company is XXXX - XXXX provided information on a bank and checking company XXXX by XXXX that included benefits with direct deposit. I opened an account with XXXX. I was told by XXXX representatives that cash deposits could be made via XXXX XXXX. On XX/XX/2021, I pulled my balance from my usual bank XXXX XXXX since I was now planning on banking with XXXX and attempted to deposit {$3200.00} cash to my XXXX account card - the store was unable to deposit the cash to my card but was able to deposit to my checking account which I later learned was through Fifth Third Bank. The cash was never deposited to my card nor has been deposited to my checking account. I've contacted XXXX who informed me I needed to cancel the transaction as it should have gone to my card and not to my checking account. I cancelled the transaction with XXXX XXXX who confirmed the funds were delivered to the bank on XX/XX/2021. XXXX XXXX can not reimburse me my money until Fifth Third Bank responds and refunds the money. I've been following up with XXXX XXXX daily and Fifth Third Bank has not responded to requests to reimbursement. I contacted XXXX and have been communicating with XXXX XXXX - XXXX XXXX XXXX XXXX XXXX but she has not been able to provide me with a contact number for XXXX XXXX to call and verify nor has she been able to provide any other information other than she's asked her accounting department to contact XXXX XXXX. I called and emailed again today and no response at all. XXXX 's number is ( XXXX ) XXXX - email address : XXXX. I sent XXXX with XXXX and XXXX proof of the XX/XX/2021 {$3200.00} XXXX XXXX deposit to my account - again that deposit was made and sent to Fifth Third Bank on XX/XX/2021 and it has not posted to my card nor has the cash been deposited to my checking account nor has it been reimbursed to XXXX XXXX. I've explained to XXXX multiple times I need the money to post to my account or be reimbursed as I need to make my mortgage and household expenses - it's been 2 weeks since the deposit and I have no idea where my {$3200.00} cash is.
Company Response:
State: AZ
Zip: 85756
Submitted Via: Web
Date Sent: 2021-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-20
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I opened an account with 53rd bank in XXXX Kentucky. This was an IRA direct transfer from another bank. I put it into a CD which was to mature in 2.5 years. I signed paperwork and got a receipt saying I had opened a CD/IRA. When the CD matured at 53rd I went to roll the CD/IRA over to another bank and to my horror discovered that 53rd bank had not coded my IRA correctly when they received it as a direct transfer from the first bank 2.5 years ago. My money had been sitting in a regular savings account for the last 2.5 years unbeknownst to me. I didn't know what to do so I took the money and deposited it at another bank in a regular savings account since I know you only have 60 days to roll over an IRA and it had been 2.5 years thanks to 53rd bank. Now I am looking at a big tax bill and penalties due to 53rd bank 's mistake. I asked them to help me write a letter to the IRS to explain their error but they refused to help me even though they admitted it was their mistake. Instead, they wanted me to sign something saying that I wouldn't sue them. I called them a few times but they do not ever call me back. I am going to take a big financial hit due to their mistake ( admitted to me by them ) but they refused to take any responsibility. I don't know what to do. Please help.
Company Response:
State: KY
Zip: 40356
Submitted Via: Web
Date Sent: 2021-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-19
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: My account was compromised and funds where taking from my account fraudulently XX/XX/XXXX exceeding {$2000.00}. I reported to the bank and also made a police report. I have followed up with the bank on numerous occasions XX/XX/XXXX, XX/XX/XXXX ,XXXX, XX/XX/XXXX,XX/XX/XXXX,XX/XX/XXXX have not received any head way on the investigation. Also I returned all signed documents they sent me on XX/XX/XXXX via email & post office they cant even tell me if they have received it back. Next I have a transaction return of {$310.00} returned to my account on XXXX I dont see it in my statements nor does it reflect in my balance but when I called they said they can assure me its there. I added my total and the balance seems to reflect that it has not yet posted. They also mentioned that credits do not reflect in transaction history but this is also false because I have past transactions that have reflected a return amount. Im in desperate need of help I feel like Im dealing with a fraudulent institution
Company Response:
State: CA
Zip: 90044
Submitted Via: Web
Date Sent: 2021-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-17
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2021 a direct deposit of {$71.00} entered my account, also on XX/XX/2021 {$69.00} was withdrawn from same account with no details. Im not sure how or who withdrew it Or why. So if you guys could let me know what happened and reimburse my account i would greatly appreciate it.
Company Response:
State: MI
Zip: 482XX
Submitted Via: Web
Date Sent: 2021-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-16
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: regarding account # XXXX, Please close and remove me from this account immediately. This is an unauthorized account and needs to be removed from my credit immediately. I have sent numerous letters and I recieved no response. I look forward to your swift resolution in this matter. Thank you
Company Response:
State: FL
Zip: 33021
Submitted Via: Web
Date Sent: 2021-01-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-15
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I am refinancing with a different company. Fifth Third Bank, in sending the payoff amount, included a late fee. This was prepared in XX/XX/XXXX as you can see. I've NEVER been late nor charged a late fee. They added this fee before the grace period ( 15 days ) was even over! I called today, the rep said too bad, that's just what they do and they can't send anything different to escrow XXXX XXXX and this is about to close. They are trying to get PAID for a fee I did not incur through escrow! If I hadn't checked my closing documents carefully I might not have seen this, and how many other people have they don't this to? This isn't my first home so I'm aware of charges. This is wrong and they are unwilling to help.
Company Response:
State: CA
Zip: 95062
Submitted Via: Web
Date Sent: 2021-01-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-14
Issue: Struggling to pay your loan
Subissue: Lender trying to repossess or disable the vehicle
Consumer Complaint: We have called several times for arrangement on our car payment and setup a deferment signed and dated XX/XX/XXXX and returned through email like requested. Fifth third claimed they did not receive so we resubmitted another document on XX/XX/XXXX. XX/XX/XXXX I spoke with XXXX at Fifth Third Bank about Covid hardships and they setup us up for a 3 month deferment. I signed and dated all paperwork the same day and emailed it back. I was assured that they received the email and We were told that our payment would not be due again until XX/XX/XXXX. I have all documents. They then sent out a repo truck and repoed our vehicle XX/XX/XXXX.
Company Response:
State: VA
Zip: 24502
Submitted Via: Web
Date Sent: 2021-01-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-13
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I provided a letter from XXXX XXXX to XXXX XXXX of Fifth Third Bank. The letter was addressed to me. At no time did I give consent or authorization for Fifth Third to share my personal information with anybody. Fifth Third took it upon themselves to contact My creditor, XXXX XXXX, and share confidential and private information regarding my Fifth Third Mortgage with them.
Company Response:
State: FL
Zip: 34203
Submitted Via: Web
Date Sent: 2021-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-13
Issue: Struggling to pay your loan
Subissue: Denied request to lower payments
Consumer Complaint: In XX/XX/2020, I was greatly impacted by Covid-19 and was in a financial hardship. It shows a 30 day late payment for this account and I thought it was on auto pay. I have been very responsible to make my payments and understand the value of having good credit. This is impacting my ability to get a mortgage. The company will not help me with this unfair issue.
Company Response:
State: CA
Zip: 91355
Submitted Via: Web
Date Sent: 2021-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-13
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: Myself XXXX XXXX and my daughter XXXX XXXX are filing this complaint jointly. We went into the Bank Fifth and Third ( XXXX XXXX XXXX, XXXX XXXX Fl XXXX ) to inquire about taking out a mortgage loan for a new purchase. We were informed to contact Mr. XXXX XXXX NMLS # XXXX Mortgage Loan Officer. Our experience was very awkward and unprofessional to say the least. Mr. XXXX sent us a link to start the application. Our gold was to get a preapproval so we could submit an offer on a new home. When we filled out the application, we put in the address of the home we were looking to purchase and this in turn started a full application in the banks system. MrXXXX XXXX stated we should not have put in the address as yet and stated he could not give us a preapproval. After conversing we informed him a preapproval was needed to put in an offer. He emailed an email with a paragraph not in a true fashion letter head document from the Bank outlining loan terms etc. but a paragraph basically stating we were preapprove but no say about loan terms such as conventional, fixed and interest rate. We thought this was very odd as both of us were homeowners and been through the process. Even our realtor thought this was odd. He also came flat out and stated he can not give me an interest rate in the preapproval. As such we had to insist for a preapproval with the loan terms on it. He stated he could not send one because he was at the auto dealership. This was a red flag to us as this seemed to be unprofessional for a bank professional to say. The situation got stranger after Mr. XXXX stated he was going to close out the loan application we had filled out online and start a new one. But to no avail. Mr. XXXX did not close out the first application we filled out online. We started to receive extensive mail from the Bank which was sent via postal service to my home address rather than my mailing address which I stipulated in the application. The mail that was sent to my home address was not delivered by the postal worker but by a neighbor. The mail was open and to add insult to injury it had all our personal information enclosed with full social security, full bank account number, amount of money in each bank, job information, income information etc. This was a security breech as this Bank was given my PO Box and sent it to the physical address in which I stipulated in the application my PO Box address. When I emailed Mr. XXXX in regard to closing out ALL APLICATIONS with this Bank and seize from sending out my personal information he refused. He stated to us via email that it is ok to send to our home address. WHAT?? He also stated he will close out the application. BUT TO NO AVAIL. He has not closed the application out and numerous unsecured documents are being mailed to my home address until this present day. I XXXX XXXX spoke with Supervisor XXXX on the XXXX corporate line on XX/XX/XXXX and requested the application to be closed and to refrain from sending our personal information out. XXXX stated she will immediately contact the Branch manager where Mr. XXXX work. She also said someone will call me. But to no avail. We are still getting mail and the application is still open because we are still receiving emails that it is. I received a call from bank rep. XXXX XXXX to come in and she or her supervisor will close out the loan and they will talk to MrXXXX XXXX. WE went into the Bank on XX/XX/XXXX and closed out our accounts because of this matter. When the teller asks us why we were closing the account I told him of the fraudulent activities that was going on with Mr. XXXX. But he refused to document it. When We went into the XXXX XXXX Fl Branch, we were ignored by the branch manager and Mrs. XXXX who turned her back and who refused to speak with us in regards. A white lady that works on the platform area whose office is on the left side when you walk in also ignored us and did not give us any service in regards. We would like this Bank to close out our mortgage application immediately and seize sending out documents with all our personal information which is a security breach. The workers need in service. Mr. XXXX needs to be investigated and fired. What is he doing with people 's personal information? If you need to see the emails in regard as proof, please let us know. we will submit.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A