Date Received: 2021-07-22
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I first noticed this approximately late XXXX, i would get locked out of my online account and have to call the bank and have them reset my access to the account to make a deposit from my savings account. Then by early to mid XXXX it had gotten to the point i would have to call bank fraud department to have my access restored. this is where it got really inconvenient as bank fraud was only open XXXX to XXXX and was much harder to get through to, for me. it went from having to call once a month to having to call just to have 10 min of access to the account. this continued to progress even as i complained, to the point when i called and had my access restored i would have 10 min. until it would time me out, then i would have to call bank fraud again. this was some kind of new security measure is what i was told yet no one could tell me why i was getting flagged every time i logged in after telling me they fixed it several times, i could tell the girls at my local branch were tired of me calling every day to get access to my account as covid took hold it became much harder to run to XXXX XXXX then run to fifth third to deposit money. XXXX is where my mmda account is and where i transferred money into the fifth third account from. once the lockdown took place this became way more complicated than just running to each bank to make a deposit. for the last few months at fifth third the girl at my branch set up a e mail if my balance went below XXXX dollars, and i would hurry to walk a deposit over. they would wave the overdraft fees and try some new way to fix the problem. then it seemed to me money was missing from the account, having so much activity and all the chaos with trying to view the activity by this time i only had the 10 min time before it logged me out and i would have to go through the hole process to get another 10 min to view the account. I found out that money was missing and they had charged me for overdraft fees, having only the 10 min i was unable to go through the account fully to find the missing money. i was also getting ready to go in for XXXX XXXX at this time, i opened an account at a different bank. i sent fifth third several letters asking for help but with covid there was little in person help and over the phone help had gotten way harder. so i sent letters and figured they would get to me when things calmed down. then a few weeks ago i received a notice from a collection agency .that was the first letter i had gotten at all from any response from fifth third. i had no idea they were saying i owed them money this seemed ridiculous giving the circumstances. i had sent so many letters and gotten no response, then this so i called to resolve it and got no where. i should have many of the phone calls recorded i am going to begin to look for them. i would like my credit restored with an apology written and i would like my money back.
Company Response:
State: OH
Zip: 45342
Submitted Via: Web
Date Sent: 2021-07-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-23
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I am a victim of identity theft. Due to the Corona Virus Pandemic, we are all facing which has me sitting still at home and I saw the recent news about the multiple XXXX Data breaches. I decided to look at my credit reports from the 3 major credit bureaus and found that someone had used my Identity. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receive any money, goods, or services as a result of identity theft. I contacted the Credit Bureau and told me to file an Identity Theft Report which I am doing. I appreciate your effort in getting this matter resolved. Thank you. Please let me know if you need any other information from me to block this information from my credit report. Thank you.
Company Response:
State: GA
Zip: 30092
Submitted Via: Web
Date Sent: 2021-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-23
Issue: Took or threatened to take negative or legal action
Subissue: Threatened or suggested your credit would be damaged
Consumer Complaint: In XXXX I purchased a vacant lot in XXXX XXXX, FL for purposes of investment. The purchase price was {$340000.00}. I made a down payment of {$82000.00} and received a mortgage of {$260000.00} from Fifth Third Bank. Initially my monthly payments were {$1600.00}. I had hoped to sell the property within a relatively short time. It was at this time that, due to severe storms and other factors, that property values in Florida were dropping sharply. As a result I continued to make the payments in the hope that values would rebound. In XXXX, XXXX Fifth Third Bank increased the payment amount to XXXX XXXX/month. At this time the country was experiencing a major financial crisis and property values XXXX were plummeting. I requested some relief and Fifth Third reduced my monthly payment to {$1000.00}. As the financial crisis deepened I approached Fifth Third seeking relief in the form of a short sale. In hindsight I am constantly regretting that I did not let the property go into foreclosure. To summarize, a short sale was executed with the proceeds going to Fifth Third. I then, not being a sophisticated real estate investor, unwisely signed a promissory note for {$160000.00} with payments of $ XXXXmonth for 300 months beginning in XXXX, XXXX. At this time I was given verbal assurances that a lump sum payment ( at a greatly reduced amount ) could be made in the future to satisfy the agreement. I made the monthly payments faithfully for 10 years. During that time, as I was reviewing my documentation, I found a promissory note for another Fifth Third client which provided terms much more favorable than those provided to me. I contacted Fifth Third regarding this matter and was told that " each individual 's circumstances were different '' and that they would not be offering a revision of terms to me. At this time I asked about the possibility of a lump sum settlement. The " offer '' from Fifth Third was payment of the entire outstanding balance. Some deal! This brings us to XXXX XXXX at which time I was concerned about my family situation. My oldest daughter has a XXXX year old son who has a XXXX XXXX which will confine him to a wheelchair for the remainder of his life. My son-in-law was faced with the possibility of job and income loss and I wanted to be able to provide financial assistance. The {$530.00} monthly payments to Fifth Third amount to approximately 15 % of my income. I made a written request to Fifth Third for a modification of terms. Their response was negative. I have suspended payments and Fifth Third has referred the matter to a collection agency. I am XXXX years old, a Veteran and was XXXX last year with XXXX. I will greatly appreciate any assistance from the Consumer Financial Protection Bureau. I can provide substantial documentation relative to this matter including a copy of the promissory note which provided far more favorable terms to another client..
Company Response:
State: IL
Zip: 60174
Submitted Via: Web
Date Sent: 2021-07-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-22
Issue: Attempts to collect debt not owed
Subissue: Debt was already discharged in bankruptcy and is no longer owed
Consumer Complaint: While I was in the process of refinancing my mortgage, the title company let me know that 5/3 mortgage had a lien on my home from 2006. I was completely unaware of this lien. I never received any communication from 5/3 mortgage informing me of this lien. 5/3 Mortgage sold the original loan to SPC and the 2nd mortgage was discharged in a bankruptcy. I did contact 5/3 Mortgage and asked them to remove the lien but they only offered to lower the amount by {$2000.00}. My husband is going to be XXXX this year and he is retired and on a fixed income and I am XXXX years old and looking to retire in 3 years. This would be a huge financial burden to us.The phone number I was given for 5/3 mortgage was XXXX. The account number is XXXX. I appreciate any assistance you can provide Thank You, XXXX XXXX XXXX
Company Response:
State: OH
Zip: 45429
Submitted Via: Web
Date Sent: 2021-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-23
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: On XX/XX/2021 I reached out to FIFTH THIRD BANK in regards of applying for a mortgage. At my request, I gave notice to the mortgage loan officer that I was asserting and reserving all rights under the ECOA ( Equal Credit Opportunity Act ). Pursuant to : " Use of Credit History Information -- 12 CFR 1002.6 ( b ) ( 6 ) '', This request was made verbally by phone, also through via email and USPS Certified Mail. ( Please see all attachments for confirmation ). Through correspondence with the mortgage loan officer via email, the mortgage loan officer was properly informed of my ECOA request and was recommended by his supervisor to move forward in completing the transaction. On XX/XX/2021, the consumer transaction was completed and submitted for review by FIFTH THIRD BANK. Shortly after completing the transaction, I received an email from the mortgage loan officer informing me that the transaction was denied due to the information that was furnished to FIFTH THIRD BANK from consumer reporting agencies in regards of my credit history and worthiness. I Informed the mortgage loan officer that my ECOA request has not been honored and that XXXX XXXX has willfully violated the ECOA pertaining to this transaction. I have not heard back from the mortgage loan officer since my last correspondence through via phone call.
Company Response:
State: OH
Zip: 44122
Submitted Via: Web
Date Sent: 2021-07-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-21
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My loan was serviced by XXXX and sold to Fifth Third bank effective XX/XX/21. Fifth Third has sent me mountains of paperwork with conflicting guidance and information, I attempted the process of trying to setup online to clarify and see the loan on their website. Their system said I had to call their customer service number which I did. I call from work so they told me I needed to call again from my home phone to verify my identity. The problem is that would require me to miss work since their hours are listed as Monday to Friday. No other institution I work with makes it this hard to setup a new online access, they refuse to help me and they bought the loan which means I have no options or choice aside from trying to refinance at cost to me to get away from this awful bank. I can not think of a more anti-consumer approach to a new client than this whole experience.
Company Response:
State: IL
Zip: 60565
Submitted Via: Web
Date Sent: 2021-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-20
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: 15 years ago, while living in XXXX Illinois I had a 5/3rd account, chec/ saving with overdraft protection. I over drafted my checking by XXXX cents I was notified by 5/3rd that I had 24 hours to bring account current, please note there was 10-15 dollars in savings account during this time. I went to ATM in XXXX XXXX and put XXXX dollar into checking account for the XXXX cents. I contacted Vp of account services XXXX XXXX or XXXX for XXXX XXXX and my banker on XXXX XXXX and XXXX XXXX XXXX. Now 5/3rd is suing me with threats about shutting down my checking privileges due to their error. I have tried calling staff wont give corporate number or contacts, refusing to give appropriate info, letter written to XXXX XXXX or XXXX. Their lawyers number is XXXX XXXX now they are saying I over-drafted my account by over XXXX. 5/3rd was paid their XXXX cents in a timely manner and they kept the money in accounts when I closed them years ago. Please help!!
Company Response:
State: MD
Zip: 20707
Submitted Via: Web
Date Sent: 2021-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-19
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: Someone stole my identity and opened many accounts without my permission or authority.
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-19
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I am a victim of identity theft. The following accounts were opened without my knowledge, consent or authority. I have no idea how the theft took place, nor do I have knowledge of the suspects. I did not receive any money, goods, or services as a result of the identity theft.
Company Response:
State: NY
Zip: 10977
Submitted Via: Web
Date Sent: 2021-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-17
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: My XXXX XXXX debit card had unauthorized charges on it that I didn't realize until I went to use it for a hotel on a out of town trip and had a issue using the card. I went to check my transactions and saw multiple {$5.00} charges going back to XXXX XXXX to XXXX XXXX for XXXX XXXX and a few from XXXX which were around XXXX dollars. I reported it right away on XXXX XXXX and XXXX XXXX closed that account and issued me a new card. After there investigation they say shows no fraud and I will not be credited {$360.00} is what the total amount was. I told Adp that I am not a XXXX XXXX subscriber or XXXX and I do not use those services. They recovered some funds back from XXXX but are saying the XXXX charges is not Fraud! I would like to know who did this investigation and how to get my funds back.
Company Response:
State: FL
Zip: 32210
Submitted Via: Web
Date Sent: 2021-07-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A