Date Received: 2022-01-07
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Fifth Third bank has charged me on a credit card that I closed XX/XX/XXXX. I closed all of my accounts with them XX/XX/XXXX and switched banks. There was never an issue until XX/XX/XXXX when I noticed a late fee and outstanding balance of {$35.00} dollars affected my credit score negatively. I called fifth third and that said the issue was resolved and that it was a mistake and would not happen again. On XX/XX/XXXX they again charged me {$35.00} dollars for an outstanding late fee. On XX/XX/XXXX I submitted a dispute to XXXX and got the results on XX/XX/XXXX stating that Fifththird bank confirmed the charges to the credit bureau this negatively affecting my credit score.
Company Response:
State: TX
Zip: 76065
Submitted Via: Web
Date Sent: 2022-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-06
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Fifth Third Bank is violating my consumer rights by holding my private funds for a transaction that happened seven ( 7 ) years ago. This restriction on my account is a violation of 15 USC 1692 as well as 15 USC 1666d as the account and the balance thereof shall be handled according to the consumers discretion. I have notified them that I have been a victim of identity fraud and identity theft and any prior accounts were a result of this fraud and theft that has taken place. Fifth Third Bank shall release ALL my funds immediately in the same nature that it was deposited to my account and shall remove any restrictions to said account. As the account belongs to the consumer pursuant to 15 USC 1692h.
Company Response:
State: OH
Zip: 441XX
Submitted Via: Web
Date Sent: 2022-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-05
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I need to dispute XXXX charges on my account made with my debit card because the seller never sent the items, I tried to contact the bank to the number provided XXXX in XXXX different days at different times waiting more than one hour and a half each call and nobody answered, also I requested trough the chat a fax number or email to send the dispute but they denied that information. Need to dispute this charges : XXXX DEBIT CARD PURCHASE AT XXXX {$47000.00} ( WAS A TABLET ) XXXX DEBIT CARD PURCHASE AT XXXX {$53000.00} ( WAS A TABLET ) XXXX DEBIT CARD PURCHASE AT XXXX {$53000.00} ( WAS A TABLET ) XXXX DEBIT CARD PURCHASE AT XXXX {$64000.00} ( WAS A SMARTPHONE ) XXXX DEBIT CARD PURCHASE AT XXXX {$64000.00} ( WAS A SMARTPHONE ) All those purchases must be delivered before XXXX and didnt arrived, I tried to contact the merchant many times but they never respond.
Company Response:
State: NY
Zip: 11207
Submitted Via: Web
Date Sent: 2022-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-05
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: This is an unauthorized inquiry.
Company Response:
State: FL
Zip: 33147
Submitted Via: Web
Date Sent: 2022-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-03
Issue: Took or threatened to take negative or legal action
Subissue: Sued you without properly notifying you of lawsuit
Consumer Complaint: XXXX XXXX XXXXXXXX Got a called, which seemed to be a scam. They stated that I owed 5/3rd bank XXXX dollars from XXXX. I hung up and called 5/3rd bank and they confirmed that I never owed money to them, I had an account prior to XXXX. I called back after speaking to 5/3rd bank and when transferred to the " case manager '' the receptionist wasn't muted and she was making a lot of negative comments. I asked what kind of scam they were running and she said they were sending it off to an attorney and hung up. They were predatory and pushing for me to pay over the phone. Insisting my current bank accounts would be frozen if it was not paid by end of business and an attorney im my jurisdiction would be filing suit.
Company Response:
State: OH
Zip: 443XX
Submitted Via: Web
Date Sent: 2022-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-03
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Opened a 5/3 checking account online, in response to a hardcopy mailer ( attached ) promising {$300.00} bonus 10 business days after making qualified deposits. I made the deposits via direct deposit of my paycheck. Exactly as specified in the offer. No bonus was received as specified. I tried contacting 5/3 via their barely functional online Chat feature, with barely sensible responses. Finally gave up on that and called their Customer Svc # -- spent a half-hour with multiple representatives, plainly laying out the terms of 5/3 's mailer and how my actions met their terms. And getting, " I don't see that your account is eligible for any bonus. '' Finally the last rep said, " you'll need to go into a Branch to resolve this. '' There is nothing in the terms of this offer requiring me to go into a Branch to secure the promised Bonus. Side note : 5/3 's website is barely functional. There is no way to email this company. All they offer is online Chat, regardless of their Customer Svc hours. To get to Chat, they send you to an endless loop of " Login to Chat '' -> Login Again -> " Login to Chat '' ... Over and over. Almost like they don't want to let you log a service ticket / email. Horrible, horrible experience with this bank.
Company Response:
State: NC
Zip: 27612
Submitted Via: Web
Date Sent: 2022-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-03
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: I have a XXXX XXXX MasterCard that has larger balance on it. We were approved for a credit card with XXXX XXXX that had a promotional 0 % interest on balance transfers for a year. Perfect by not dealing with interest we can easily pay off the balance. The balance transfer, {$4700.00}, was approved on XXXX XXXX XX/XX/XXXX. Today, XX/XX/XXXX, I checked and that amount has not been applied to the XXXX XXXX card. When I contact the company I am being told it could take up to 4 weeks to be applied. I have transferred balances in the past and NEVER had this issue with other companies. So even though XXXX XXXX has been paid I am still paying interest on a balance that should not be on that card any longer.
Company Response:
State: IN
Zip: 460XX
Submitted Via: Web
Date Sent: 2022-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-03
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Business Name : XXXX XXXX XXXX XXXX XXXX Name : Fifth Third BankXXXX XXXX Ohio ( Owns the bank ) On XX/XX/2021 I called and spoke with Representative # XXXX and told her I wanted to cancel my debit card. She asked had I been defrauded and I responded no. She said she would not cancel the card. I informed her that I am the owner of this company and this card, I do not want this card used anymore, All prior authorization has been revoked and therefore are no longer authorized to use this debit card and I want the card cancelled immediately. She said she cancelled the card and was sending the new card as requested. I agreed to pay {$30.00} to overnight the card so that I would have one for my account asap. I received the card the next day as agreed and immediately filed the card in a safe location and never used the card to date. Today, I noticed a transaction on my checking account that was charged to the new card I never used. I checked mu account with the creditor and the old card number was on file, not the new one. I called Fifth Third and spoke with XXXX, a manager in business customer service. She explained Representative # XXXX did not cancel the card as instructed. She replaced the card and transactions would go through with the old card number. I am sending this complaint to you because Fifth Third has a history of unethical practices and routinely ignores the authority of the account owner and does at it pleases. The original representative # XXXX clearly did not want to cancel my credit card as instructed. Her personal preferences were used to control by account and my money. This is unacceptable and should not be tolerated. While XXXX apologized, refunded my {$30.00}, has cancelled the new card and is sending another, this does not excuse the fact representative # XXXX acted inappropriately, she failed to tell me what she specifically did to my debit card therefore her actions were fraudulent.
Company Response:
State: IL
Zip: 60438
Submitted Via: Web
Date Sent: 2022-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-03
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My employer has been impacted by the XXXX ransomware attack and direct deposits are not currently an option. They instead have chosen to give paper checks for wages earned. I deposited 1 check at the local branch ( Fifth Third ), and then the 2 subsequent checks I deposited via mobile deposit. Less than 24 hours after the third deposit I attempted to log into my online account due to having received notice that a payment I had issued from my primary account could not processed. It told me that my username and password were not valid. Concerned about identity theft I called the local branch and the gentleman I spoke to explained he didn't have details but that the fraud department had frozen my account and gave me the number for them. I called them and spoke to a woman who spoke to me rudely about the matter. She stated that my account was frozen due to the deposits and that it would be 10 to 30 days before it was lifted and that should any of the checks be returned they would do a review to determine if I could even continue to use their services. The checks are good, they come from the exact same source that all of my direct deposits have come from for 3 years. I now have bills bouncing and am risking fees in addition to normal billing amounts and discontinued services as a result. And they do not care.
Company Response:
State: IN
Zip: 47331
Submitted Via: Web
Date Sent: 2022-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-02
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Sent FOIA - XXXX, concerning a copy of check front and back bearing signatures on the check ( s ).
Company Response:
State: IL
Zip: 608XX
Submitted Via: Web
Date Sent: 2022-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A