Date Received: 2022-07-18
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On : XX/XX/2021 my checking account was scammed/fraudulently of {$1000.00}. my bank info. : Fifth Third Bank Src Trac # Seg - Serial # - Date Posted - Amount - Description - A - XXXX - - XX/XX/2021 - {$780.00} - Sent XXXX XXXX ID XXXX XXXX XXXX XXXX XXXX - - XX/XX/2021 - {$210.00} - Sent XXXX XXXX ID XXXX As of present time and regardless of the many items of info. I furnished Fifth Third Bank ; including XXXX County Sheriff 's report ; I have not received any compensation or replacement of funds. Also, I NEVER used XXXX! The {$1000.00} stolen was used to buy XXXX gift cards under the name of XXXX XXXX. Thank You for your help.
Company Response:
State: FL
Zip: 337XX
Submitted Via: Web
Date Sent: 2022-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-16
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I need to open XXXX disputes for this transactions, the bank locked my account and I cant access to my online banking, also the call center doesnt work. Transaction XXXX : XX/XX/XXXX {$1000.00}, XXXX ( is the name of the payment processor ), merchant name is XXXX. It was a XXXX XXXX XXXX Transaction XXXX : XX/XX/XXXX {$990.00}, XXXX ( is the name of the payment processor ), merchant name is XXXX. It was a XXXX XXXX XXXX XXXX Both orders must be delivered to my address on file on or before than XX/XX/XXXX. I started to contact the store on XX/XX/XXXX until this month without having any answer from them. The never answered the emails or phone.
Company Response:
State: FL
Zip: 328XX
Submitted Via: Web
Date Sent: 2022-07-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-16
Issue: Problem caused by your funds being low
Subissue: Bounced checks or returned payments
Consumer Complaint: On or around XXXX a purchase of XXXX money orders was made with cash purchased at FIFTH THIRD BANK XXXX XXXX XXXX XXXX OH XXXX. Days later I was contacted by 2 different apartment complexes, & they both said the money orders were no good. So I went back to the bank and got XXXX new money orders and the same thing happened. I reached out to the branch 1st by phone I was informed that they were still investigating. On XXXX I return ( FIFTH THIRD BANK ) to the same branch and informed the manager of the issue I produced the ledgers from the complex stating that the money orders were returned and that I was charged late fees ( {$850.00} ). she ( XXXX XXXX XXXX XXXX said she would further investigate. On XXXX I returned and requested further assistance and was told my only resolve was to contact XXXX number for customer service they could not help me, I returned to the branch to request a cashier 's check and she ( XXXX XXXX XXXX XXXX REFUSED to issue a Cashier 's Check. I asked for a written statement of why she couldn't or wouldn't issue a cashier 's check or a refund and was told that my only option was to wait 180 days for them to investigate the issue. I asked for a higher-up 's number or email she refused to give me anything but the XXXX number that was a 3rd party who didn't even know the branch number. As a result of the unresolved issue, my company accumulated several unnecessary late fees due to an issue that could have easily been resolved. Due to the High level of uncooperative, and willful attitude, I had to visit XXXX XXXX XXXX XXXX FIFTH THIRD BANK XXXX XXXX XXXX XXXX XXXX OH XXXX, I was immediately issued a refund without question. XXXX XXXX XXXX XXXX had no clue about the unnecessary and strange protocol and said that those delays were not policies
Company Response:
State: OH
Zip: 432XX
Submitted Via: Web
Date Sent: 2022-07-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-15
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: Weve had an auto loan at XXXX ( not by choice ) for a year now. Of the XXXX payments, XXXX have been late totaling over {$200.00} in late fees. The reason Id like an investigation is the barriers the bank places on its non-customers. As a XXXX XXXX XXXX customer, I must log into XXXX website to initiate single payments. Under payments, this language outlines their policy : Payments made with external accounts are not eligible for recurring payments at this time. The letter I received in the mail offers Auto BillPayer and instructs me to call a toll-free number. In line with the inferior customer service weve already experienced, the Auto BillPayer is only open M-F, XXXX. Of course, its bankers hours. Finally, after getting connected with them, the tell me I must download a Word document, print it, complete it, and either MAIL or FAX, yes FAX it back to them. Its these incredible barriers that have me concerned. With a XXXX note, averaging XXXX late payments a year, thats potentially XXXX late fees at {$73.00}, or over {$1300.00} in fees in the term of the note. No wonder they want to put barriers like printing and faxing for non-customers its a tremendous profit. Its incredible in 2022 that XXXX answer is printing and faxing Word documents, but when you see the true reason, profits, its easy to see the motives.
Company Response:
State: TN
Zip: 37064
Submitted Via: Web
Date Sent: 2022-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-15
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I closed the Fifth Third credit card and sent in the final payment of {$36.00}. They would not let me pay online or over the phone, so I had to send in the regular mail per their instructions. They said it was not received on time and continue to charge me late fees and interest. There was a {$1.00} interest they charged that has turned into {$160.00}, and now {$200.00}!! It's almost impossible to get ahold of a live person on the phone and often disconnects. I called XXXX XXXX and he has not returned my calls.
Company Response:
State: FL
Zip: 34109
Submitted Via: Web
Date Sent: 2022-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-15
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I XXXX XXXX created an account online for a new checking account with Fifth Third Bank in XXXX Fl. I was told the day before I went to the branch to bring two picture IDs nothing was mentioned to about a social security card. I went to the location XXXX XXXX XXXX XXXX Fl XXXX. Phone number is XXXX. The worker that was assisting me was being rude about me mentioning the 3 ID check. I was simply telling her they said two picture ID. She said she had to call the fraud department so they could take the hold off my account and it was taking a while so I told her Id go sit in the lobby. After a while of hearing the manager call a customer about verifying their account with fraud department I decided to walk up to her to ask questions. She was so rude to me I had to ask her nicely to be quiet for a second. Because she wouldnt even let me finish what I was trying to say about the IDs and the waiting time. She brushed me off and told me to have a good day. As Im walking back to sit down I tell her that they dont deserve to be working here with the attitude they both had. She then threatens to kick me out with the police. I told her to call them and she came over to me standing up talking and I covered my ears and said Im not listening to you she asked me to get out and this was done in front of another customer. I told her I was sitting waiting for my account to be verified and Id leave she said no were not opening your account today. So so said ok no problem. I cursed her out on my way out the door she continued arguing with me a potential banker and a new customer at that. I was very angry because I had paid for a XXXX ride here and this location is not close to my home. I feel very discriminated against and am also seeking legal action. I will tell everyone I know not to bank here and she needs to be retrained on how to treat and speak to customers. I never raised my voice until she asked me to leave. Please do something about this behavior its not necessary to treat someone like that and I dont want to bank with them ever in my life.
Company Response:
State: FL
Zip: 32244
Submitted Via: Web
Date Sent: 2022-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-15
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: To Whom It XXXX Concern, Fifth Third Bank is currently reporting to the XXXX major credit bureaus that my XX/XX/XXXX mortgage payment was paid 30 days late. I have attached a screenshot of my payment history which clearly indicates that actually XXXX payments were made in the month of XXXX. The first was XX/XX/XXXX for the XXXX payment, and XX/XX/XXXX for the XXXX payment. I have also attached a screenshot of Fifth Third 's reporting showing a XXXX late and " past due '' comments in XX/XX/XXXX. Since late payment reporting is for the previous month ( XX/XX/XXXX ), this is obviously an error. Because of these erroneous remarks, my credit scores were severely damaged.
Company Response:
State: NC
Zip: 28079
Submitted Via: Web
Date Sent: 2022-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-14
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XXXX my debit card from 5/3rd bank was compromised resulting in over {$2000.00} in fraudulent charges. 2 from att totaling {$1500.00} XXXX from XXXX XXXX totaling {$600.00} I initiated the dispute process on XXXX, per 5/3rd protocol that suspect charges post to the account. 5/3rd bank will issue a credit for suspect charges, usually within the week. XXXX XXXX XXXX has also been notified and are involved.
Company Response:
State: MI
Zip: 48060
Submitted Via: Web
Date Sent: 2022-07-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-14
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I called the XXXX after I purchased a credit report with XXXX. After receiving a copy of my report, I saw this UNVERIFIABLE item on my personal profile, I noticed that there was a account on my credit report which are misleading to me. I sent a letter to the 3 credit bureaus XX/XX/XXXX. I believe they have failed to authenticate this account in line with Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) ( A ). I included this in my last complain and hoping that this 5/3 BANK NA XXXX Late payment XX/XX/XXXX, XX/XX/XXXX, 30 days late will be updated.
Company Response:
State: NY
Zip: 11220
Submitted Via: Web
Date Sent: 2022-07-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-15
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I had an account at XXXX Bank. They claim I have an overdraft amount of XXXX, That is in correct I received a bill from Target request the overdraft fee and the money that I have being paying back. I can not owe two people the same thing when I am in the process of paying the original debt. This fraud they kept the account open to accrued fees for a debt that is being paid. This is fraud and defamatory, bulling in nature.
Company Response:
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A