Date Received: 2015-09-15
Issue: Disclosure verification of debt
Subissue: Not given enough info to verify debt
Consumer Complaint: On XXXX XXXX, 2015 send letter to Enhanced Recovery Company requesting verification that this account belongs to me. Requested copy of contract with XXXX with my signature. Instead they just send me a letter back saying that they verified the information with their client XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 90275
Submitted Via: Web
Date Sent: 2015-09-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-15
Issue: Cont'd attempts collect debt not owed
Subissue: Debt is not mine
Consumer Complaint: I recently ordered my credit files and found this account on my credit reports. I have never had any account with this institution and do not know of any account ever opened with them. My personal details where compromised in 2012 when my wallet was lost and included ; credit cards ; social security card and driving license but was found and mailed to me.. Please verify this account and the information used to open this account My credit files report an address that is not known to me and there have been attempts to open accounts from an address.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33317
Submitted Via: Web
Date Sent: 2015-09-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-15
Issue: Cont'd attempts collect debt not owed
Subissue: Debt is not mine
Consumer Complaint: To whom it may concern : XXXX previously tried to collect a debt from me regarding a breach of contract I never agreed to ; While residing at the XXXX XXXX XXXX. address I entered into a contract with XXXX that was approximately from XX/XX/XXXX and ending approximately in XX/XX/XXXX ; upon relocation to XXXX XXXX located at XXXX XXXX XXXX XXXX a 3rd party service provider at the apartment who provided an alternative service to using the dishes provided by XXXX called and modified my contract with XXXX without my consent. When I recognized that I was no longer paying XXXX the amount we had initially agreed upon I contacted XXXX and explained to them that I never agreed to the new contract in which they were billing me for and they changed my bill to the originally agreed upon price. Later when the contract I signed and agreed to came to an end I canceled my service with XXXX and they then claimed that I was under a new contract that began XX/XX/XXXX and ended XX/XX/XXXX. I was under the impression that this dispute was settled XX/XX/XXXX after having continued conversations that were supposedly recorded with XXXX, during these conversations XX/XX/XXXX they made claims that the equipment was returned but that I owed additional monies because of something related to the returned equipment-they have since changed their claim to state that I never returned the equipment to them now, both statements made by them regarding this are erroneous. In Addition, they still are making the claim that I breached contract but have since " waved '' the fee to a breach of contract and refuse to acknowledge that I was never under said contract ; I believe they have used this play on words to try and create confusion and twist the issues at hand. Now I 'm being told by XXXX that " On XX/XX/XXXX we adjusted the early cancelation fee from the account so I was not charged for early termination ; the balance of XXXX was for unpaid service and unreturned equipment. '' Ultimately XXXX is now claiming that I 'm being charged a fee for XX/XX/XXXX and XX/XX/XXXX bills because I did not cancel service with XXXX, this also is a lie because I canceled my service with XXXX when the original contract I agreed to ended and subsequently returned their equipment to them. Furthermore, previously claims made by XXXX regarding the bill in which they claimed I owed them money included erroneous statements that something related to the equipment they received required additional charges to me in which case I disputed and believed to be settled. Now over 6 years later, after XXXX XXXX XXXX has purchased XXXX, I now again am having to deal with this fiasco but the reasons in which I owe money to XXXX has now since changed and/or have been perverted in a way so that they can try and collect a debt that seemingly is being fabricated and does not coincide with their initial claims. In short they seem to change and twist their reasons regarding the supposed debt, waive fees for erroneous agreements I did not sign or verbally agree too in order to create confusion, hold me accountable for service I did not have and had previously canceled after the end of my signed agreement and now are making claims that I never returned their equipment after previously acknowledging receipt of said equipment and claiming additional charges regarding the received equipment. I feel that they should be held accountable for their actions and attempts to manipulate the situation through time, twisted wording and tactics to confuse the situation into their favor. Sincerely, XXXX XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30506
Submitted Via: Web
Date Sent: 2015-09-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-15
Issue: Cont'd attempts collect debt not owed
Subissue: Debt was paid
Consumer Complaint: XXXX XXXX XXXX contacted me around XXXX about a debt I owed to XXXX. They severly hurt my credit by placing this collection on all XXXX of my credit reports. I fought it the first time and it was removed. The same month it was removed, it reappeared on all XXXX of my credit reports under the nameENHANCED RECOVERY COMPANXXXX XXXX, FLXXXXHowever, they call my phone several times a day and the caller ID shows XXXX.They are harassing me.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 91326
Submitted Via: Web
Date Sent: 2015-09-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-14
Issue: Cont'd attempts collect debt not owed
Subissue: Debt is not mine
Consumer Complaint: I am writing to complain about XXXX XXXX XXXX and a store in Florida that has been harassing me for years and says I owe them money when I do not. I originally purchased phones from them to take with me overseas where I lived. They told me the phones would work overseas and they did not. I originally spent close to XXXX dollars on the phones, cases and a speaker. I immediately flew back to Florida to return them right away because they have a 14 days return policy in order to receive a full refund for my purchase. When I arrived, I initially called to speak to the manager and sales person who sold me the phones. They placed me on hold several times and never picked up the call. They also took many messages from me and no one returned my calls. I called XXXX and they told me to go back to the store and ask for an immediate refund which when I arrived at the store the clerk said he could not give me a full refund. I then told him I wanted to speak to the sales person who sold me the phones and he was unavailable along with the manager of the store. I finally had to call the police in order to get their complete attention and a full refund from the store. I had returned the phones on day twelve, 2 days before the 14 day return policy. All the items were still in their packages and everything in tack. I had the receipt as well. I did everything I was suppose to do in order to receive a full refund and never used the phones or phone service because the sales rep and manager of the store lied to me to make a sale. The manager had deactivated the service upon the return.. He gave me half of the refund in cash and the rest was sent by check from XXXX. Approximately a month later I received a bill for XXXX dollars without any explanation from XXXX. I called their headquarters and explained what had happened and they said they would investigate it and get back to me and never did. Soon after and still I am receiving letters from collection agencies claiming that I owe this amount. I sent these agencies letters explaining what had happened and attached and sent copies all of my receipts and names of people i spoke to at XXXX along with the names of the sales person and manager of the store. I sent emails and mailed them letters with copies of all receipts. I never heard back from them and they still list this debt on my credit report under collections. It has been over 3 years since this incident occurred and i believe that because I called the police to assist me with this return that the manager is behind this false charge or fee that has no bearing or explanation at all. Please help me to finally take this charge off my credit report. It has hurt my score tremendously and I dont know what more to do.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 331XX
Submitted Via: Web
Date Sent: 2015-09-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-12
Issue: Managing the loan or lease
Subissue:
Consumer Complaint: Paid collection through one company, and they sold it again to another company.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MI
Zip: 48220
Submitted Via: Web
Date Sent: 2015-09-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-09-11
Issue: Cont'd attempts collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I closed an account XXXX for cable services when moving out of my mothers townhome located at XXXX XXXX XXXX, XXXX, CO XXXX XX/XX/XXXX The balance was paid in full and the equipment returned. Never received any information XXXX. XX/XX/XXXX I received a letter from a collections company stating that I needed to pay over {$440.00} because XXXX had turn a collection account on me for an unpaid bill. I do n't keep bills for these many years, so I had no way to verify that the account was taken care of. When I refused to make the payment and they told me that my credit will stay messed up until I paid the debt so I made the payment but the bad credit report still there. I am a poor student, I do n't have money to make XXXX even richer. While reading reviews on the collection company 's website, it sounds like XXXX has a scam going on with ENHANCE RECOVERY CORPORATION, to steal money from consumers. This is their information : Enhanced Recovery CorporationXXXX XXXX XXXX, FL XXXX XXXXThe account in question with them is XXXX. Someone needs to stop this type of activities to prevent businesses from monopolizing and taking advantage of consumers. This action on their part has caused my credit to be ruin. I am a decent citizen, working part time and going to school XXXX ; I still live with my parents because I ca n't afford to live on my own. I do not need the start of my adult independent life, to initiate with bad credit to affect my possibilities to request credit for the most basic needs in life such as car or home purchases. Sincerely, XXXX XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CO
Zip: 80401
Submitted Via: Web
Date Sent: 2015-09-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-10
Issue: Cont'd attempts collect debt not owed
Subissue: Debt is not mine
Consumer Complaint: I saw an open account on my credit that does not belong to me not even sure what it is.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MA
Zip: 011XX
Submitted Via: Web
Date Sent: 2015-09-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-10
Issue: Disclosure verification of debt
Subissue: Not given enough info to verify debt
Consumer Complaint: This collection has already been removed from my XXXX credit report and should have been removed from XXXX and XXXX as well. I am attaching proof the the collection has already been removed.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AL
Zip: 35235
Submitted Via: Web
Date Sent: 2015-09-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-09
Issue: Cont'd attempts collect debt not owed
Subissue: Debt is not mine
Consumer Complaint: I have disputed an XXXX account with Enhanced Collections. I have never had an account with XXXX. I contacted Enhanced directly and asked them to provide proof of this account. They have not done that. I then disputed it with the bureaus and it remains. This is a violation of my rights under the Fair Credit Reporting Act.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MO
Zip: 63026
Submitted Via: Web
Date Sent: 2015-09-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No