Date Received: 2016-10-24
Issue: Disclosure verification of debt
Subissue: Not disclosed as an attempt to collect
Consumer Complaint: I have an account with XXXX on collection who show still open on my credit report. My debt was paid in full to the company and do n't realize that the account was still showing open with a balance and the company never closed the account and sell this to a collection agency.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TN
Zip: 37849
Submitted Via: Web
Date Sent: 2016-10-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-10-23
Issue: Cont'd attempts collect debt not owed
Subissue: Debt is not mine
Consumer Complaint: they claim I owe XXXX XXXX dollars I called XXXX and they said XXXX lady 's XXXX of XXXX and XXXX of XXXX my account with my password which was my XXXX name after I filed bankruptcy which they were to have closes XX/XX/XXXX when I filed, but fell though the loops, the XXXX lady used to rent off of me in XX/XX/XXXX/XX/XX/XXXX so of course she new my only XXXX name is the only way I can explain I told them to go get them for fraud and never heard from them again until I seen on my credit rerport
Company Response: Company believes it acted appropriately as authorized by contract or law
State: WV
Zip: 262XX
Submitted Via: Web
Date Sent: 2016-10-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-10-22
Issue: Disclosure verification of debt
Subissue: Not given enough info to verify debt
Consumer Complaint: I RECEIVED A COLLECTIONS NOTICE FROM ERC AND REQUESTED VERIFICATION OF THE DEBT. XXXX, THE ORIGINAL CREDIT, NOR ERC, THE COLLECTION AGENCY WERE ABLE TO PROVIDE VERIFICATION OF DEBT. I AM REQUESTING VERIFICATION OF DEBT AT THIS TIME FROM THE ORIGINAL CREDITOR ( XXXX - ACCOUNT NUMBER XXXX / REFERENCE NUMBER XXXX ). ALSO, A HOLD SHOULD BE PLACED ON ALL COLLECTIONS ACTIVITIES UNTIL THIS INFOMATION IS RECEIVED.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: PA
Zip: 19145
Submitted Via: Web
Date Sent: 2016-10-25
Company Response to Consumer: Closed
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-10-19
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: my dad is XXXX years old. He had an XXXX account and this company during that time continue adding services he did not need and could not use. I tried talking with them and the people in the customer service i in other countries continued to tell me they were taking care of it, but to no avail. My dad has perfect credit and has always paid his bills, but i refuse to allow him to pay a {$500.00} cable bill. I feel they have taken advantage of this Senior cItizen.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 314XX
Submitted Via: Web
Date Sent: 2016-10-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-10-19
Issue: Cont'd attempts collect debt not owed
Subissue: Debt is not mine
Consumer Complaint: A debt collector called me regarding an XXXX XXXX XXXX delinquent account. I explained that the account was not mine and that someone had apparently opened an account in my name ( The account was from a state I previously lived in ). The collector pressed me two times to make a payment on the account even after I had explained someone, other than me, had opened the account. He asked if I was claiming it was fraudulent, and I replied, " Yes. '' However, he continued to ask me to make a payment in order to settle the account.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 75040
Submitted Via: Web
Date Sent: 2016-10-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-10-18
Issue: Cont'd attempts collect debt not owed
Subissue: Debt was paid
Consumer Complaint: XXXX was turned in after service was canceled, but XXXX XXXX claims that I owe for equipment not surrendered.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 76001
Submitted Via: Web
Date Sent: 2016-10-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-10-17
Issue: Disclosure verification of debt
Subissue: Right to dispute notice not received
Consumer Complaint: In the month of XXXX, Enhanced Recovery suddenly reported a so called debt on my credit report and never sent me anything prior to reporting giving me the right to dispute the account before reporting it. As soon as the account showed up, I immediately sent a letter requesting validation of this supposed debt and I sent the letter certified. The letter was mailed in XXXX and still to this date, I 've yet to receive a response but the account remains on my credit profile.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: LA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2016-10-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-10-17
Issue: Improper contact or sharing of info
Subissue: Talked to a third party about my debt
Consumer Complaint: XXXX has been my carrier for over 7 years this is not my account and seems XXXX has falsely account in my name.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CT
Zip: 066XX
Submitted Via: Web
Date Sent: 2016-10-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-10-16
Issue: Cont'd attempts collect debt not owed
Subissue: Debt resulted from identity theft
Consumer Complaint: erc of florida has been trying to collect a debt that is not mine for over two years now, it has been put on my credit report three times, proven wrong, couple months pass, then put it back up, without once sending me mail about it or calling me, i have tried to get them to verify this account they can not, i told them this sounds illegal and downright wrong they sell it, buy it back fraud on there part
Company Response: Company believes it acted appropriately as authorized by contract or law
State: KS
Zip: 666XX
Submitted Via: Web
Date Sent: 2016-10-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-10-16
Issue: Disclosure verification of debt
Subissue: Not given enough info to verify debt
Consumer Complaint: I sent them letter about requesting validation on account they report to bureaus there is not one dispute on file and no respond from them
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NJ
Zip: 07106
Submitted Via: Web
Date Sent: 2016-10-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No