Date Received: 2019-07-28
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: XX/XX/2018 This institution sent a new debit card to a unknown person at a unknown address alouing them there on pin. While canceling my card. My account was cleaned out before I knew anything. {$900.00} just gone. I could not pay bills buy food I was just doun. I got a card in the mail about a change of address 2 days later. Thin sent me a letter telling me ther investigation conclude that I was some how involved and I would not be reimbursed any money
Company Response:
State: GA
Zip: 30121
Submitted Via: Web
Date Sent: 2019-07-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-17
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: On the morning of XXXX XXXX I called the number on the card to gather my balance and it was {$15.00}!!! I then went on the web page and discovered that, from XX/XX/2019 thru XX/XX/2019, a company named XXXX had fraudulently did 22 cash transactions ( including international purchase fees ) that were debited from my card, two of them were pending ( TOTAL {$400.00} )!! I called the Fraud department at Comerica Bank, reported everything and they will be sending me a new card and a Fraud Packet to be completed by me.I mailed a written letter today that they encouraged me to do and they had also stated that all the transactions were made on the internet. They also said that it will take up to 90-days to complete the investigation yet I need to pay my bills!! Someone or something committed FRAUD and IDENTITY THEFT on me!! HELP!!!
Company Response:
State: MO
Zip: 63137
Submitted Via: Web
Date Sent: 2019-07-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-17
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: this complaint is with direct express. this is not the first time. since recieving ssi benfits from XX/XX/XXXXhave already had id theft 2x which both times i was n the hospital for XXXX attemps. but only one time was i given back any money. sinceXX/XX/XXXX i had lost my card and because my account with direct express is flagged i hve to go to social security if i want any changes with direct express. so the XXXX the XXXX the XXXX and the XXXX i went to social security so they can call and get me a new card which i did the next day delievery which is 2 days and repeatedly had to go back to ssi cuz the card never came and was still charged the expidite fee 2x and a fee for new card. then XXXX while i was at social security canceling the card and having them send me a new card ups delievers the card but the lady at social security says that to just throw it away cuz its no good but it was already thrown away by th time i got to my mailing location. so when i got my new card i was suppossed to have XXXX but had XXXX ive tried to call direct express but with the lawsuit against them i cant ever get thur
Company Response:
State: CA
Zip: 925XX
Submitted Via: Web
Date Sent: 2019-07-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-13
Issue: Problem getting a card or closing an account
Subissue: Trouble getting, activating, or registering a card
Consumer Complaint: First of all, this is my Social security benefit card in which Social security automatically for some reason signed me up. Ive used it for nearly 3 years with no problems. Its thru Direct Express. On XXXX XX/XX/2019, I contacted them at XXXX, and mentioned to them my card has been damaged, and needs to be replaced. This is the first and only time after nearly 3 years I needed ANY assistance from Direct Express. The woman I spoke to said in order to issue you a new card, we need to deactivate the old card in my wallet. I thought that seemed strange, however I told them that was ok to do. I paid an extra {$13.00} to have them expedite it to me by XXXX XX/XX/2019. I use this card to pay my mortgage, electric, telephone, groceries, and car insurance, so I needed it as soon as possible. They also said there would be a tracking number on my email. Well XXXX came and went and no card. I contacted them on XXXX, and they were rude and hung up on me. I looked up this bank on line, and first of all theres no physical address, they only have a 1 star rating, countless number of complaints.Well after 45 minutes of trying to contact them I finally spoke to someone who understood English. She rest assured me she would help me out. She told me she would reimburse the {$13.00}, and send me out another card on XXXX XX/XX/2019 Meanwhile Ive been watching my account online making sure funds are not coming up missing.It still shows that its all still there. Told me in would be in my hands by XXXX XX/XX/2019. Once again no card.They told me to wait because of XXXX of XXXX it could take a little longer. I contacted them again on XXXX XX/XX/2019, and the man who could not speak English told me the problem this time is I live in Virginia, and supposedly they addressed it as Vi, and not Va.Once again reassured me they would send out another card, expedite it to me for another {$13.00} and I would have it in my hands by XXXX XXXX XXXX. I realize Im 1 day early, however once again they told me I would be able to tract it on-line, and there is no tracking information available. PLEASE PLEASE HELP ME. Im a XXXX an on a fixed income and I need this money to live on. The amount is {$3500.00} not including the {$27.00} they charged for supposedly expediting the 2 cards. Remember there are supposedly 4 card involved. 1 in my wallet thats been deactivated, and 3 supposedly sent to me. 2 expedited, and 1 sent in regular mail. My name is XXXX XXXX XXXX XXXX. Phone # XXXX. Address is XXXX XXXX XXXX XXXX. XXXX, Virginia XXXX. XXXX XXXX XXXX XXXX.
Company Response:
State: VA
Zip: 245XX
Submitted Via: Web
Date Sent: 2019-07-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-11
Issue: Trouble using the card
Subissue: Problem using the card to withdraw money from an ATM
Consumer Complaint: I have received a new replacement card for XX/XX/XXXX deposit I have notified XXXX XXXX to the point they will not fix the problem with International ATM with draws XXXX XXXX will be my 2 year anniversary in this country of XXXX my Adress : 3 private XXXX XXXX XXXX XXXX # XXXX Phone XXXX XXXX Email XXXX SS # XXXX Thank you XXXX XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-07-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-10
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Some loser got my card number and spent {$160.00} dollars of my sons SSI money on some food service company called XXXX located in XXXX. I called Comerica Bank immediately while the charge was still pending and asked them to block the charges because it hadn't gone through yet. The charges had been placed that same morning of XX/XX/2019. XXXX XXXX even realized it was fraud and blocked some of the thieves attempted transactions but some managed to go through in the amount of {$160.00}. The Comerica Representative said to call back the next day because it was still pending and they couldn't stop it which makes no sense any other bank can and would. I had been on the phone holding for over an hour and I was lucky to manage to order a new card and deactivate that card. On the automated line there was an option for lost or stolen credit cards you would think when you press that they'd understand the potential losses that could occur if not responded to in a timely fashion but shockingly I waited about 45 minutes on the line till someone picked up and could deactivate the card. Then I called back the next day and they said it was processed but your money is in limbo and we can't do anything yet call back tomorrow because XXXX hasn't accepted the money yet. At that point I was very annoyed because once again I had been on for hours but I complied. I called back for the third time the next day and was told finally it fully processed and they would start a dispute. I was relieved for a short moment until I was told I had to wait 10 days for paperwork to fill out n send back with proof I have zero proof obviously as I didn't buy anything the only proof I have is the charges from XXXX when I live in New York. After I send back the paperwork they said a detective would look it over and i'de get an answer on how much the detective decides I should get back between 30 to 90 days. She then said since this is clearly fraud with it being purchased in XXXX and all when I live in New York that the detective would be calling me in 24 to 48 hours to try to speed the process. That never happened. No one ever called and this was last week. I was very aggravated at that point mind you the representative I had spoken to two days prior when it first happened didn't mention any of this and said I could get a new card in 2 days for XXXX bucks and i'de get my stolen money back. I paid the XXXX extra bucks for 2 day shipping and got it 5 days after ordering that was another scam on the part of Comerica Bank. In a few weeks the card will be useless because I switched to XXXX direct deposit after this huge inconvenience. What a better option. There is a reason Comerica Bank has such low ratings. For some sad reason The SS dept. promotes them I am unsure as to why but honestly avoid Comerica Bank unless you have no other choice. This kind of thing could happen to anyone and another thing they don't tell you when you sign up for the so recommended XXXX XXXX is that to switch to XXXX XXXX via Comerica Bank from direct deposit at another bank is a quick on the phone easy convenient transition on the other hand switching back to direct deposit from XXXX XXXX via Comerica Bank entails a trip down to your local social security office with your id and new account routing number and as everybody knows hours of your day wasted which is extremely inconvenient for most. So avoid this headache and go with XXXX or XXXX XXXX XXXXXXXX or any other bank really. First of all there are XXXX banks all over. Second of all XXXX doesn't have a 2 hour waiting time and also my husband once had money stolen similar idea and XXXX got it back within 2 weeks. The only positive to XXXX XXXX via Comerica Bank is that you can let your balance hit {$0.00} and XXXX will shut your account if you do that. XXXX also has a 12 dollar service fee per month but with direct deposit over {$500.00} a month the fee is waived. So ya Im definitely going with XXXX after the way this was handled. Sadly at this rate I doubt i'll ever get the money back.
Company Response:
State: NY
Zip: 11691
Submitted Via: Web
Date Sent: 2019-07-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-04
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: OnXX/XX/2019I logged onto my online account with Direct Express Debit Card/Comerica Bank and noticed 2 debit reversals on XX/XX/XXXX of {$89.00} totaling {$170.00} so I called Direct Express and ask why my account was debited today. After waiting on hold for almost 2 hours I spoke with XXXX from the company and she said they took the provisional credit that they gave me in XX/XX/2019 back. I told her I need the money back in my account cause they cant just take money out of my account without notifying me and if they did finish investigating my dispute I havent received any type of notice from them. She then told me my dispute that I filed in XX/XX/XXXXis still pending, they have up to 90 days to complete the investigation, and while they investigate they can debit the account for the amount of provisional credit at anytime without notifying me. This company just waited until funds were loaded to my card and then debited my account.
Company Response:
State: CA
Zip: 92344
Submitted Via: Web
Date Sent: 2019-07-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-29
Issue: Problem getting a card or closing an account
Subissue: Trouble closing card
Consumer Complaint: MY NAME IS XXXX XXXX I LIVE AT XXXX XXXX XXXX XXXX XXXX ARIZONA XXXX. IM TRYING TO FIGURE OUT WHY THE PERSON I LIVE WITH IS COLLECTING MY BENEFITS, AND HOW LONG HAS THIS BEEN GOING ON? YOU SHOULDN'T NEED ANY PROOF THE CARDS ARE ADVERTISED ON YOUR WEBSITE.I WOULD APPRECIATE IF YOU FIX THIS SITUATION ASAP.
Company Response:
State: AZ
Zip: 85037
Submitted Via: Web
Date Sent: 2019-07-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-28
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: I was charged {$380.00} by a hotel around XX/XX/2019. I did not authorize the charge and wasnt even at that hotel on the XXXX. I talked to manager at location. I sent a letter and an email asking them to review their statement and correct the error. There was no response to my effort. I filed a dispute short time after. It is now at 90 days since filed amd there has been no settlement or judgement made. It is nearly impossible to contact the bank DIRECT EXPRESS and when I do get them its put on hold and switched to differemt department
Company Response:
State: NE
Zip: 68005
Submitted Via: Web
Date Sent: 2019-06-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-27
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: I have tried several times to speak with them through email and the woman that replied and refuses to respond to any messages or answer any questions.. calling direct express over the phone proves to be difficult ... I still have transactions that I did not make them because she's ignoring my messages more Time is passing and I won't be able to dispute these charges if I wait any longer ... The last set of disputes that I did I never got a letter I got one letter stating that they didn't see no error. Yet the charge was made in XXXX all of their letters always state that they see no errors. I'm now speaking with a supervisor XXXX i'm still getting nowhere. I can only speak through email because I am mute. It is better for me that I can explain myself what's going on ... can someone please take the time to speak to me through email.
Company Response:
State: PA
Zip: 184XX
Submitted Via: Web
Date Sent: 2019-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A