Date Received: 2020-03-05
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: XX/XX/2019 Submitted documentation stating fraudulent charges on my card Company response was incomplete Followed up with 2 letters Dated XXXX and XXXX No response
Company Response:
State: CA
Zip: 93720
Submitted Via: Web
Date Sent: 2020-03-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-05
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: I receive my Social Security benefits thru Direct Express. The money posts on the XXXX of each month. When I went to withdraw some cash the money was gone. I later learned that someone had transferred all the money to a prepaid card without my authorization. I am on a fixed income and rely on that money for rent utililties, food and medicine. I was told by Direct Express that I would have to wait days for a possible provisional credit to my account but not guaranteed. I am not able to wait. I need help now. I contacted them the day of the theft on XX/XX/20 and everday since after I faxed them requested info and paid {$13.00} for a new expedited card. Still, they say working days which means I can not pay my bills. Social Security tells me this is not a isolated incident. She had just got off the phone with another person who had the same thing happen. Money transferred out of there account. I believe there is a breach at Direct express and they should credit my account immediately. Not make me wait an indefinite amount of time.. I need help with this matter right away. Who can I contact to get some results? There are two transactions on XXXX {$940.00} and {$25.00} that need to be returned to me.
Company Response:
State: CA
Zip: 90503
Submitted Via: Web
Date Sent: 2020-03-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-04
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I have a direct express Mastercard that my social security goes on. On XX/XX/XXXX I had 4 an unauthorized transactions go through on my card. One transaction was for {$170.00} another transaction was for {$210.00} both of those transactions were made by XXXX XXXX. Then there were two transactions both for {$65.00} and those were from XXXX XXXX, this resulted in {$520.00} being taken out of my account. I called Direct Express to dispute this transaction. I was put on hold for an hour and 45 minutes! At which time I could spend no more time waiting so I hung up and I tried again a few minutes later and heard " I'm sorry all agents are busy please try your call again later ''. I have just had {$520.00} taken out of my account, I'm put on hold for 15 mins before speaking to an agent and after relating the reason for my call am put on hold a second time for an hour and a half! Now I'm broke ( XXXX in my ) & have bills to pay yet
Company Response:
State: NY
Zip: 134XX
Submitted Via: Web
Date Sent: 2020-03-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-04
Issue: Other transaction problem
Subissue:
Consumer Complaint: Direct Express allows you to select transfer funds from the website it will take the money but it never shows up in the account that you transfer to.I attempted to transfer money from direct Express to XXXX XXXX and the money disappeared after hours of trying to contact someone that customer service never answers and hangs up on you I had to contact your congressman and a senator to find out how to reach them. The money disappeared they will not answer the phone and the website says that it will do it but after speaking to someone they said that they have not done online transfers since 2018.
Company Response:
State: VA
Zip: 244XX
Submitted Via: Web
Date Sent: 2020-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-02
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Thursday XX/XX/2020 I went inside Comerica Bank located on XXXX XXXX XXXX XXXX, Tx XXXX to withdraw some funds from my account for rent. Unfortunately, they put a hold on my account, and put it under review due to XXXX deposits so I wasnt able to withdraw money from my account. I called corporate Friday XX/XX/2020 and the lady whom Ive spoken to told me it would be cleared Saturday XX/XX/XXXX or Monday XX/XX/2020. Saturday, I went to the Comerica Bank I originally opened with which is located on XXXX XXXX XXXX XXXX, Tx XXXX. I spoke with someone there and she told me my account was off hold and I was able to withdraw funds from my account. I withdrew {$1000.00} from my account. I left and tried to swipe my card at XXXX to get my babies something to eat and they declined it. I tried to log in to online banking they told me I had the wrong password. I went inside Comerica Bank today, Monday, XX/XX/2020 to see whats going on. The lady whom Ive spoken to Saturday, told me yet again my account was good. I asked her if I could withdraw some money she told me yes. I went over to the teller and she says she has to get the amount approved by the supervisor. They called to verify and saw that the same bank froze my account yet again for the very same reason which was the same review from Thursday and told me I couldnt withdraw any funds from my account. Since the previous review no new deposits were made. Im making a complaint because, they cleared my account Saturday XX/XX/XXXX and allowed me to withdraw from my account and they froze it again Monday XX/XX/XXXX after no new deposits or transactions were made as of Saturday XX/XX/2020.
Company Response:
State: TX
Zip: 77016
Submitted Via: Web
Date Sent: 2020-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-02
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: XX/XX/XXXX, my money was taken out of my Direct Express account without my authorization, in the amount of {$1200.00}. I am disputing this transaction, I did not authorize any transaction on or after this date. I contacted the Social Secutity Office in XXXX XXXX, Louisiana by phone ( XXXX ) XXXX and by going to their office on XX/XX/XXXX about my funds being removed from my direct express account and they told me direct express still has my money and refused to look into the matter. I contacted direct express XXXX, and they told me social security debited the funds from my account due to unfinished enrollment according to a direct express employee in the direct express escalation and fraud department. I keep getting the run around what happened to my money but I never received my money. I have been calling direct express for weeks and they are just letting me file a dispute on XX/XX/XXXX and two weeks later the dispute was closed resulting in me not getting my money back that I was legally suppose to get back because I was told by direct express that within ten day of filing my dispute I would get provisional credit, but instead they closed my case without any recourse.
Company Response:
State: LA
Zip: 705XX
Submitted Via: Web
Date Sent: 2020-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-25
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: XXXX XXXX, of XXXX Michigan XXXX of ( XXXX ) XXXX file # XXXX sent letter dated XX/XX/2020 requesting return of {$23000.00} of unauthorized with drawl from ex-XXXX XXXX and they failed to return the money. They created more damages by prematurely closing the account.
Company Response:
State: FL
Zip: 32548
Submitted Via: Web
Date Sent: 2020-02-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-17
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: 12 days ago I discovered that my Direct Express Debit Card had been hacked and every single penny was gone. I spent 2 hours on hold before I was finally able to speak to someone. The thieves stole over {$8600.00}! All the purchases were made in Washington D.C., Virginia and Maryland and we live in Texas. This money is for my XXXX XXXX granddaughter. It's her survivors benefits from the loss of her Mother in XXXX. I had saved the majority of her funds so that she will be financially stable when I am no longer on this earth to care for her. I have heard absolutely nothing from Direct Express. I called them again on XX/XX/XXXX and spent another 2 hours to just get a standard spiel from the person on the phone. I was under the impression that they only had 10 days to return the funds. Please help us to resolve this issue. I went to Social Security and her funds will now be deposited into a bank account. I have read so many horror stories about this company! Why does the government still use them! I rarely use this card so I know the number had to have been obtained through Direct Express.
Company Response:
State: TX
Zip: 77505
Submitted Via: Web
Date Sent: 2020-02-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-07
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: i am a XXXX senior and was a victim of XXXX and XXXX XXXX on XX/XX/19. they stole all the money from my XXXX direct express card. this caused me to be evicted because i didnt hav rent money and has snowballed to the point i am XXXX. the robbers took XXXX $ unauthorized. i have cooperated with law enforcement, the direct express fraud dpt. and the suspects were arrested with my dir, ex. card my id ... on their person. they are in jail i am awitness for the trial XXXX XXXX one was realeased on bond and and i on the XXXX and woried they might retaliate plu this last 2 nights were the coldest of the year and im about froze. all the direct express people need to do is contact the XXXX okla police dpt or the XXXX county okla dist attys office my case is XXXX. the direct express fraus investion # XXXX the police have atm video of these robbers using my card even! dont refer me to anyone else ive contacted every senior victims assistance place etc.. and i cant even find a XXXX XXXX to stay in. XXXX XXXX XXXX
Company Response:
State: OK
Zip: 73401
Submitted Via: Web
Date Sent: 2020-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-07
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: On the day I received my Social security XXXX check I had a negative balance due to fraudulent charges with Comerica bank/direct express. I immediately filed disputes for over {$1200.00} dollars. After almost three weeks nothing is resolved and I have not even received a provisional credit which is my legal right to receive in 10 days from the date of dispute
Company Response:
State: VA
Zip: 243XX
Submitted Via: Web
Date Sent: 2020-02-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A