Date Received: 2021-09-04
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I took out a dispute in the month of XX/XX/2021 XXXX Do to my card being lost i called and canceled my card and reported it stolen. & about 2 weeks later i recieved a letter in the mail to fill out for the transactions i disputed and was given a provisional credit for the amount of {$580.00}. On XX/XX/2021 i called my debit card to check my balance. just to find out that the {$580.00} that was credited to me was reversed without any notice. Nor did i get anything in the mail and when i question the customer service rep .. i was told that the payment was due to reverse on XX/XX/2021 and the letter of this transaction was sent on the same day.. & i still have not gotten this letter i asked to work out a payment plan and i was told that the DIRECT EXPRESS COMERICA BANK XXXX doesnt do payment plans and that it was nothing more to be done .. ive been calling my bank sine XX/XX/2021 and all ive gotten was throw from one department to another as well as being on hold for over # plus hours ( i also have a screenshot of this ) >> My rent is now past to because it due on the 3rd of every month & because i never got any help with Direct express after calling for days as well as calling XXXX ( XXXX ) XXXX & almost every worker gave me a very poor attitude as well as mis information I DID NOT APPROVE OF ANY TRANSACTION for {$580.00} to be taken out my account.. Ive been getting SSI for over 10 years and ive never had this issue Also i am really disappointed at how DIRECT EXPRESS treated me with a very nasty and inpatient attitude .. i was hung up on many times and ive been vey respectful and calm with this situation .. I was hoping i could clear things up with my bank because ive been with direct express for bout 5years .. But i didnt get anything but let down and my money taken I WAS TOLD THAT, I got myself into this and i should contact the merchants, SO i also asked what was the final choice on this dispute matter and i was told by costumer service that, My dispute case was closed ( i was never notified of this ) Because they wasnt able to determine if it was fraud or not ... so basically my money was taking because they dont know how to handle my dispute I was treated and talked to very poorly and left confused with no answer to how or why this was handled in this manner .. Nor was anyone of the reps considerate enough to help me in any type of way even after i explained that i have to pay my rent which is $ 550 monthly and my tmobile phone bill is {$100.00} as well as other bills i cant afford this to happen .. i just started collage last week i cant afford to be behind on rent Please may someone contact me ASAP the longer i wait the higher the late fees guys please help me!!! my number is XXXX or XXXX _ - XXXX XXXX XX/XX/2021 XXXX
Company Response:
State: GA
Zip: 30315
Submitted Via: Web
Date Sent: 2021-09-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-01
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: I was scammed by a company on XXXX posing as a XXXX XXXX firm. I waited 30 days to dispute the charges after realizing they were a scam. They blocked me on XXXX. I reached out to Direct Express to file a dispute. They did. I received paperwork to sign and send in, which I did that following Tuesday. I kept calling and they claimed they didnt receive it. The last call they told me that the dispute was closed out. Were talking about {$790.00} in a scam charge and they refuse to even investigate it because THEY lost the paperwork. I record every call with Direct Express. The gentleman said I had to verify my account before opening the dispute again. I did. Instead of it taking 5 hours it took 7 days. In record every call - the email given to me by the rep was incorrect. They verified my account and I called back. A XXXX rep spent 20 minutes on the phone giving me instructions on how to open back the claim to be investigated. She said because I stated they lost my paperwork and I refuse to say the post office lost it shes not allowing me to open my claim. I told her thats fine I recorded this entire conversation. This woman sounded XXXX XXXX, please listen to the recording. She slammed down the phone on me. I called back, this rep now tells me she doesnt know what Im talking about they dont have an email. I explained the situation and she looked over the account and said the claim is open but next to it there are 3 question marks and it says unassigned. What can I do about this company? The merchant are scammers. Professional scammers. XXXX them. Direct express wont even investigate it. This is a lot of money. What can I do as a consumer? I will be reaching out to the media with the voice XXXX recordings. Direct express refuses to investigate claims and their excuse is you didnt send the paperwork not to mention theyve been sued by federal courts for their financial abuse to XXXX individuals. I will not stop until I get every XXXX back.
Company Response:
State: NJ
Zip: 08618
Submitted Via: Web
Date Sent: 2021-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-28
Issue: Trouble using the card
Subissue: Problem using the card to withdraw money from an ATM
Consumer Complaint: US Direct Express closed complaint XXXX with no resolution. They sent an email claiming they could not contact me by phone. My son tried calling them twice and no response. When I called them and left them my phone number, they closed the complaint because my son filed the complaint for me. US Direct Express representatives may not know how to make international phone calls. Send any paperwork needed to make someone my representative dealing with US Direct Express.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-08-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-28
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I have a coamerica bank account which I was not very clear about the terms and conditions. They charged me some fees - one after the other without calling me or sending me any email or mail. I would like unreasonable {$25.00} fees to be waived off and account to be closed.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-08-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-26
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX I opened a checking account online with Comerica Bank. I recently moved to XXXX and I would like to utilize a local bank. I also saw an ad on XXXX about {$200.00} bonus for a new account with direct deposit. After the account was approved and opened I immediately set up direct deposit so that my next paycheck would go to this new checking account at Comerica Bank. I also received a debit card a couple days later. On XX/XX/XXXX I called in to unlock my online access since I forgot my password and I was told by the representative XXXX that my account was closed on XX/XX/XXXX. There was no communication from Comerica Bank about this closure. My paycheck is supposed to arrive on XX/XX/XXXX and I am not short of funds to settle my bills due to this confusion. My account number is XXXX I can understand that banks want to close accounts due to various reasons but the lack of communication is evident of deceiving and misleading practices that can harm consumers greatly.
Company Response:
State: TX
Zip: 78653
Submitted Via: Web
Date Sent: 2021-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-20
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: A scam XXXX account took {$120.00} from my Direct Express debit card. This card is used by the government to deposit monthly social security benefits to recipients. The money was taken out on XX/XX/2021. I immediately contacted Direct Express, and all I have gotten is a run-around. They did not even bother taking a complaint or closing the card as is standard protocol. Today, XX/XX/2021, I called for the 9th or 10th time, and they finally took a report after I spent several hours on hold and talking to multiple people. They then told me that they will send out a questionnaire, which I need to complete and return before they can open an investigation, which they claim will take 45 days. This company is a habitual offender. They do everything to not refund money that is stolen from customers ' accounts. And some of the scammers might be working for the company. It is a shady company that must be investigated and audited for its handling of government funds and abuse of benefits recipients. DIRECT EXPRESS PHONE NUMBER : XXXX CLAIM N0. XXXX I want this money back, and this company investigated for their fraudulent practices.
Company Response:
State: MA
Zip: 02135
Submitted Via: Web
Date Sent: 2021-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-20
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I had disputed a charge from liberty mutual that took place on XX/XX/2021 and direct express the card company who my government funds go to had issued back a provisional credit adjustment on XX/XX/XXXX in ny favor of dispute. I had then withdrawn the amount ( {$32.00} ) on XX/XX/XXXX I noticed on my app for direct express there was a reverse credit added for {$32.00} so I withdrawn that. Same day on XX/XX/XXXX a couple hours later I noticed on app that I had overdrawn {$31.00} wondering why when these credits was given to me ( both ). So same day later I contacted directed express by phone one department seem to understand and was confused to why overdraft but wasn't her department to handle so she transferred me to the dispute team to see what was going on with my dispute I had. The lady there claim the dispute was still open. I asked why did I receive the credits already. She stated it was a temporary credit. And I told her I received two that I withdrawn that " they '' sent .she stated that one was sent back .I told her thats not my fault a d shouldn't be held accountable .also told her if they send two credits I felt I should withdraw if its on my card. And also told her that 1 dispute was XXXX I didn't dispute two XXXX thats not my fault for any overdraft fees and my account showing overdrawn XXXX. She stated that they still have dispute open and all she can tell me is " with attitude " is to wait and see if fund will be placed back on card or otherwise it will stay the same.i figure saying the same isn't right! None of thats my fault. This is direct express government card.and they are no good when it comes to issues like this. Once this is solved I'm thinking of having my funds go elsewhere
Company Response:
State: KY
Zip: 42101
Submitted Via: Web
Date Sent: 2021-08-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-16
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I contacted Comerica to dispute a XXXX charge on XX/XX/21. I was asked for additional information which I supplied in early XXXX. Comerica has not provided any additional, ongoing updates regarding the dispute, and in fact, another unauthorized charge came through from XXXX for {$620.00} on XX/XX/21. Why was my dispute not resolved, and why has a new, unauthorized charge been allowed to come through from XXXX I was told that they would no longer be allowed to charge my account??
Company Response:
State: MI
Zip: 48306
Submitted Via: Web
Date Sent: 2021-08-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-14
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I opened a safety deposit box at the comerica bank at XXXX XXXX XXXX XXXX XXXX, CA XXXX United States. I was saving money in the safety deposit box for my kids futures. I have two newborn babies. I went into the bank and saw that the key lock was changed over to another direction and noticed that {$5000.00} was missing. I had both keys to the safety deposit box and the last time I was there the key lock was not in the opposite direction. After that my family and ex employers started to harass me in order for me to lose the savings I had saved for my kids. The bank currently owes me {$10000.00} due to the damages. I am currently suffering from XXXX due to all the actions of the bank.
Company Response:
State: CA
Zip: 92606
Submitted Via: Web
Date Sent: 2021-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-13
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: XX/XX/XXXX i made a purchase at XXXX XXXX in XXXX for XXXX which was authorized by me. then on XX/XX/12 with no explanation DIRECT XPRESS made a debit card adjustment in the sum of XXXX and this amount was deducted from my account again. i do not want my card cancelled. i would like the debit card adjustment returned to me. i spoke to the merchant and they did not have anything to do with this and direct xpress can not explain it. I DO NOT WANT MY CARD CANCELLED BUT RATHER THE DEBIT ADJUSTMENT REVERSED.
Company Response:
State: NY
Zip: 12144
Submitted Via: Web
Date Sent: 2021-08-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A