Date Received: 2021-11-22
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: there were XXXX charges against my card, totaling XXXX this happened in late XXXX all by the same person all from the same merchant {$5.00} and {$10.00} I submitted a claim the card company denied my claim I personnelly call many times XXXX or XXXX I spoke to XXXX different people on XXXX ocassion they stated that once a claim is denied that's it, no more talk, over there is no additional reviews allowed this is my XXXX direct deposXXXX account the card issurer is Direct Express
Company Response:
State: NY
Zip: 131XX
Submitted Via: Web
Date Sent: 2021-11-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-20
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: I received a new debit card and was told once I registered and activated the card I would be able to use it.Upon calling customer service I was told I would have to go online to the mobile app.The money on my account is there for a transaction, but I keep getting a " card is declined '' and " high call volume '', and try again later.Today, I got a response saying my card was unable to make these kind of purchases ( getting groceries delivered ) when I did so before previously with no problems.
Company Response:
State: WV
Zip: 250XX
Submitted Via: Web
Date Sent: 2021-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-18
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Staff at The Non FOR Profit I live at ; XXXX XXXX XXXX XXXX. CLAIMED THAT THEY STOLE MY SSI MONEY AND REDIRECTED MY SSI FUNDS TO A DIFFERENT CARD. THEY PUT IT IN DIRECT DEPOSIT IN ANOTHER ACCOUNT. I DO NOT KNOW WHAT ACCOUNT. SO IF IT IS TRUE, MY SSI PAYMENT WILL NOT BE IN MY DIRECT EXPRESS ACCOUNT CARD ENDING IN XXXX. THE STAFF AT XXXX XXXX XXXX XXXX LOCATED AT XXXX XXXX XXXX XXXX, XXXX, NY XXXX, NUMBER IS XXXX XXXX. THEY ARE JUST CRIMINALS, THAT IS ALL. PLEASE CHECK WITH THE SOCIAL SECURITY ADMINISTRATION AND GET BACK TO ME AT XXXX AND LET ME KNOW IF THEY HAVE REDIRECTED MY SSI?
Company Response:
State: NY
Zip: 10459
Submitted Via: Web
Date Sent: 2021-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-16
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I have a direct express card that I receive my Social Security benefits online. I had to dispute the charges which I notified them two weeks ago and they have not submitted me the form to submit the fraud and to request the interiocredit telling me investigation
Company Response:
State: MI
Zip: 48336
Submitted Via: Web
Date Sent: 2021-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-14
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I submitted a dispute about my account to coamerica bank bank, the ssi.accout debit Mastercard used by the USA ssa.on XX/XX/2021 .about one XXXX dollar amount and XXXX dollars worth of miscellaneous charges made against my account. Made by a person who has stolen my phone from my house. I made a police report and provided all of the information and details to the dispute department within the allotted time frame. They reimbursed me the XXXX dollars for the charge to the phone company used by the thief to continue my phone service., but found not to reimburse any other items from my claim. I'm XXXX and I don't have any recourse. My income is very small and this has caused me a great loss. I have the Records and the womans name and information that took my money.i have access to video confirmation of the theft.yet none will do anything. I have several other things that I have had done to me concerning financial issues. Is there anyone who can help me.
Company Response:
State: TX
Zip: 75662
Submitted Via: Web
Date Sent: 2021-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-13
Issue: Trouble using the card
Subissue: Trouble using the card to pay a bill
Consumer Complaint: On or about Mr. XXXX XXXX XXXX Colorado department of XXXX XXXX # XXXX. XXXX XXXX admitted to damaging the direct express debit card by running it over with a XXXX XXXX XXXX however the damages are inconsistent with tire damage. Received XXXX XXXX debit card. The balance was approximately {$6400.00}. I had XXXX and he threw my personal property to the street and I was XXXX and still do not have a permanent residence. Mr. XXXX is under investigation in the following domestic violence cases : Fwd : Case XXXX XXXX XXXX XXXX XXXX Case # XXXX XX/XX/XXXX XXXX county Colorado XXXX XXXX XX/XX/XXXX XXXX XXXXe investigation and keep the peace order officer XXXX responded to XXXX XXXX XXXX. XXXX XXXX Colorado XXXX XXXX XXXXase XXXX XXXX XXXX court XXXX XXXX XXXX Courtroom XXXX ( on going high conflict XXXX XXXX ) Case Report # XXXX XXXX XXXX XXXX XXXX Colorado # XXXX and # XXXX XXXX
Company Response:
State: CO
Zip: 80011
Submitted Via: Web
Date Sent: 2021-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-11
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XXXX XXXX 2021 at XXXXXXXX XXXX I paid XXXX XXXX {$150.00} on account ending in XXXX. Direct Express has no record of me paying this bill. I have a confirmation number from XXXX XXXX -- XXXX. A confirmation number means Payment Confirmation means a transaction document that can be part of a receipt, which shows a payment was issued or proof, evidence, approval.
Company Response:
State: NY
Zip: 11205
Submitted Via: Web
Date Sent: 2021-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-08
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I get {$1000.00} deposited on the XXXX of every month. XX/XX/2021 - deposit {$1000.00} XXXX- atm withdraw {$200.00} ( authorized ) XXXX- attempted to pay my water bill online and was declined. I called direct express to check balance. Which was approximately {$50.00} So I checked transactions. XX/XX/2021 - atm withdraw ( UNAUTHORIZED ) {$600.00} @ XXXX XXXX atm withdraw ( UNAUTHORIZED ) {$200.00} @ XXXX AFTER discovering the fraudulent transactions I talk to customer service and file a dispute on both transactions. Direct Express mailed me disputed forms ( received forms in mail XX/XX/2021 ) to complete and I was given a fax number ( XXXX ) to return completed paperwork. FAXED BACK TO THEM : XX/XX/2021 XXXX- Filed a police report with XXXX police department . CASE # XXXX I have tried to call EVERYDAY since XXXX and verify that they received my fax and keep getting transfered then on hold for 2-3 hrs. Then hung up on. XXXX- received a letter from Direct Express Stating that my disputes were denied and they were authorized. NO THEY ARE NOT AUTHORIZED. I CALLED THE BANK THE TRANSACTIONS TOOK PLACE AND WAS TOLD THEY COULD NOT ACCESS THE ATM CAMERA HISTORY??? PLEASE HELP! ALL BUT {$200.00} OF MY MONTHLY INCOME WAS TAKEN AND MY BILLS ARE GOING TO COLLECTION
Company Response:
State: KS
Zip: 666XX
Submitted Via: Web
Date Sent: 2021-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-07
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: After repeated attempts direct express does not answer calls even when wait time is far from acceptable even into days with know success. I was directed to web site call just answer from direct express Website and was charged XXXX dollars just for going there direct express on XXXX XXXX sent me to set up account on line I was sent to just answer on XX/XX/XXXX I was able to connect to direct express by phone who informed me that they were familiar with this problem to remove my money from my card and close it I did this on XX/XX/XXXX. After that call they unsuccessfully transferred me to some one to start the dispute process and nothing happened no one came on the line for my details I receive emails XXXX XXXX from just answer and get charged XXXX dollars to call them back no one ever answered the phone and cant set up on line due to this place stealing money more money I dont want them I want direct express to give me back my money not in 90 days now
Company Response:
State: GA
Zip: 30507
Submitted Via: Web
Date Sent: 2021-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-07
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: I made 2 purchases from XXXX online using my direct express card. One on XX/XX/XXXX, where I cancelled the order before the items were set for curbside pick-up. XXXX order # XXXX. The total amount was for {$140.00} I was told by XXXX when I cancelled that the authorization hold that is put on my debit card when making a purchase online would drop off and my money would be credited back to my debit card. It hasn't been. On the 2nd XXXX.com transaction I placed and order on XX/XX/XXXX to be shipped to me. When I received my order one of the items was damaged and I returned it and was supposed to be refunded. The original amount charged my debit card was {$210.00} or which I was to be refunded {$97.00} for my return. I have not been refunded at all. My debit card shows the an error message XXXX XXXX. When I look that code up it says something about fraud. When I called XXXX they said my debit card bank, direct express, is the one not refunding my money and says that there is some kind of error. I get the same story as the first transaction. No one at XXXX seems to know what's going on.. they said my debit card bank, direct express, is the one not refunding my money and says that there is some kind of error. When I call direct express I can't get a human being in the phone. This makes no sense to me. My transactions with XXXX are pretty simple straight forward transactions. I have no idea why direct express isn't crediting my debit card. I live on XXXX and I need my money credited back to my account. I tried to get a live human being in the phone with direct express and was holding for over 2 hours. I have multiple physical XXXX and it is insane that I should be holding for a direct express customer service rep. Please help me
Company Response:
State: VA
Zip: 224XX
Submitted Via: Web
Date Sent: 2021-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A