Date Received: 2018-01-19
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: XXXX XXXX XXXX XXXX has my Social Security Payment and Supplemental Security Income Payments. The Social Security Administration located at : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ... XXXX XXXX XXXX, XXXX, Georgia XXXX mails the Benefit Manager ( s ) multiple ACH checks for transfer to Government Debit Cards. The transfers does not equal the standard Supplemental Security Income payment of {$730.00}. The transfers does not equal the standard benefit payment from retirement insurance or XXXX insurance either. The Manager ( s ) has not transferred the amounts to the card in my possession. The card ending in XXXX. The back of the card has XXXX. It suggest to call XXXX International Calls. Complaint Area : ACH Check Replacement or ACH Check Refund
Company Response:
State: GA
Zip: 30309
Submitted Via: Web
Date Sent: 2018-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-17
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: INVESTIGATE ILLEGAL TRANSACTIONS XXXX XXXX XXXX NOT RECIEVED HONEST DEPOSIT OR DEBT/ CREDIT FROM XXXX XXXX OR A HONEST ANSWER I WAS ILLEGALLY ENLISTED IN CONT USA XXXX HOWEVER IM ENLISTED IN XXXX XXXX XXXX XXXX
Company Response:
State: AA
Zip: 99336
Submitted Via: Web
Date Sent: 2018-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-07
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: My name is XXXX XXXX, I am the XXXX of XXXX XXXX XXXX, We held a checking and savigs account with Comerica Bank Located at XXXX XXXX, XXXX, CA XXXX. When I executed the documents on behalf of the corporation that I represent I was advised that this particular account also included a personal account, in addition to the main company accounts. The account was opened with a very minimal amount, a total of XXXX XXXX dollars was used to establish the account and slowly progressed on making small deposits. I noticed that our account Cashiers Checks were being drafted from an account different than our checking account, which may be normal since its a paid for service. We initiated a wire transfer from Comerica Bank to XXXX Bank to cover fees and a check written electronically. I presented my self at the branch and initiated the wire. The bank issued a receipt of three pages 8X10 and advised that the wire had been successful. However several weeks later we asked the bank if they could print a reprint receipt and they advised us that there was no such transaction on file, I personally held the documents that proof the wire was paid for and sent, some how it went missing from my briefcase. Between XXXX AND XXXX I do n't remember the date specifically but I left my office in XXXX XXXX adter receiving our company card and made my way to the Comerica Bank in downtown XXXX, I inserted my card entered my pin and the machine eat my card, without any reason, the next day I walked inside the branch and reported the problem, the banker seemed not to want to talk to me, she was sort of discussed and unwelcoming. I demanded a answer as to why the card had been confiscated, she offered no explanation. I contacted the FBI from there XXXX XXXX Phone located in the lobby, but was told to hand up and leave the branch. We have a balance of XXXX XXXX Dollars with XXXX that was charged to Comerica Bank, However the address that XXXX used to bill the account is as follows : XXXX XXXX XXXX, XXXX, CA XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX During the time we opened XXXX accounts and the time it took to recurre such charges XXXX would bully us when calling to acquire technical support assistance with our account, we would always be told that we do n't have a solution for what you are asking, or we would me made out to sound plain out stupid and ignorant in reference to the technical matters we requested assistance. The same problem happened with the Law Offices Of XXXX XXXX, we would initiate payments and the law firm would render vague or ignorant legal assistance, including letters they sent that offered a contradicting pattern of explanations to the matters they claim to represent us to be writing in our behalf, thus causing our account balance to increase and the more the account balance increased, the less legal adequate representation we received. We are concerened with this pattern of behavior taking place with all of our creditors, including XXXX, XXXX, XXXX bank, XXXX XXXX, XXXX and XXXX, XXXX Bank, and incoming calls to our cell phone devices as being a non business related calls or calls that would inbound in situations where we would be in a position of attempting to be successful in any matter related to business, personal or associate related matters. We ask that you initiate an investigation into Comerica, attached will follow documentation, including multiple XXXX XXXX charges by XXXX and screenshots of Errors caused when attempting to locate the drivers, creating a charge on our accounts and rendering no services. Thank you.
Company Response:
State: CA
Zip: 94603
Submitted Via: Web
Date Sent: 2018-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-02
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Date X/X/18 Bank : Comerica Location : XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, MI XXXX Hello, The complaint is regarding a small deposit to a checking account made with Comerica Bank on X/X/18. The issue was n't the deposit itself, but cash back received. Made a small deposit with larger bills to a checking account and request a small fraction of it back in smaller bills ( {$50.00} total - 2 {$20.00} 's, 1 {$10.00} ). The teller handling this transaction hands me 3 bills, with the {$10.00} bill being 1/3rd missing ( ripped with right-hand serial number missing ). I 'm just tired of this sort of behavior and although it 's a petty complaint, would like to file it. She knowingly counted the bills and saw the integrity of the torn bill. My mistake was checking the amount but not the actual bills for this type of thing ( ripped ). Anyhow, just requesting {$10.00} deposited back into my account to rectify the situation and will happily return the torn one.
Company Response:
State: MI
Zip: 48314
Submitted Via: Web
Date Sent: 2018-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-12-14
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: This is in regard to a fraudulent transaction placed on my XXXX XXXX XXXX Card on XX/XX/XXXX by XXXX XXXX, XXXX ( XXXX ) This Company apparently owns markets and/or gas stations & convenience stores in various counties ( but not the US ). SEE ATTACHMENT NO. 1 The fraudulent charge amount ( s ) were {$270.00} & {$8.00} ( International Purchase Fee ), for a total of {$280.00} On the morning of XX/XX/XXXX I logged into my XXXX XXXX account only to find that my account had been suspended due to fraud ( or a fraud alert ). I immediately contacted XXXX XXXX Customer Service and spoke with a representative ( XXXX ). I was not able to see the transaction in question, as the account was suspended & I could not raise the History page for the account. I asked him what/who it involved & he told me it was XXXX XXXX. He was told IMMEDIATELY that it was a fraudulent transaction. This was around XXXX-XXXX XXXX ( Central Time ). He then proceeded to tell me that I would have to wait a day to start a claim to remove the charge. I asked him, Why? and he proceeded to tell me that they would have to pay the charge, before a claim could be started. I told him, I am telling you right now this is a fraudulent charge and you should stop it. He answered that they could not do that. ~ At that time, it was still a Pending Charge. Under the XXXX XXXX XXXX Terms of Use Policy statement, Section IV Subsection C they can refuse to process a transaction if : We are uncertain whether you authorized the Transaction. SEE ATTACHMENT NO. 2 In order words, they COULD have stopped processing the transaction at that point!!! This money is purely a Social Security monthly benefit. The representative ( XXXX ) then issued a new card. The following day, I tried to call XXXX XXXX XXXX to file a claim, as he had told me to do. I could NOT contact them, as I needed the 16 digit number & the system kicked back my old card number as being invalid. I could not get my new card number off of the account page, as it only showed the last 4 digits. XXXX had also told me that sometimes a card holder can just get in touch with the company that charged the amount to see if they will just remove it. XXXX XXXX is in XXXX & I did call their contact number, but their messages were only in XXXX, XXXX & XXXX. After a few days, I did send them a message on their website & even used an internet, search engine translator to do that. I have never received a reply. I waited to receive my new card & contacted XXXX XXXX XXXX again. Their complaint form is on the way. First, I had to wait for the new card to arrive. Now, I am waiting for the complaint form to arrive. I was told that it could take up to 90 days to investigate this fraudulent charge and hopefully return the money to the account. ( Due to the fact that it is an INTERNATIONAL issue ). Let me be clear on this : I have NO dealings with any person or company in XXXX. I have NO intention of traveling to XXXX. I do NOT have a US Passport nor do I presently have an application submitted for a US Passport. Neither do I have any friends or contacts in XXXX. The last time I was in XXXX was on my honeymoon in XXXX & XXXX in XX/XX/XXXX. PERIOD!!! In my opinion, XXXX XXXX XXXX was negligent for not having put a hold on the processing of the fraudulent transaction. I was told repeatedly that they could not do that. According to their user agreement, they most CERTAINLY CAN!!! I have also filed a report with the FBI & the entity that oversees international internet fraud, but considered both of those to be a total waste of time & did so only because of a possible link to terrorism, where it involved a fraudulent, international transaction. Naturally, I would like that money returned to my account ASAP. XXXX XXXX XXXX should NEVER have paid that transaction, after they were told PRIOR TO ITS BEING PAID!!! I received a letter from XXXX XXXX XXXX on XX/XX/XXXX. In the letter, they stated that they had tried to contact me via telephone about this charge. I spoke with the security rep. ( XXXX XXXX & she told me they had tried calling at XXXX XXXX on XX/XX/XXXX. I called them well within a couple of hours of their call. - SEE ATTACHMENT NO. 3 I asked XXXX if they had called to verify if the transaction was fraudulent & whether they would put a hold on the transaction then. The answer was, No. If XXXX XXXX XXXX has a Fraud Prevention Team ( as the letter in attachment is signed ), then they should try to do just that PREVENT Fraud & not just go ahead & process a fraudulent transaction, when they have the ability to do so. The transaction not only COULD have been put on, but SHOULD have been put on hold!
Company Response:
State: MO
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-12-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-12-14
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: I made a purchase for {$590.00} at the XXXX Wyoming US Post Office. They had to cancel the transaction because of a broken printer. The money was NOT refunded to my XXXX XXXX debit card XX/XX/XXXX. The Postmaster XXXX XXXX investigated it and tried again to refund my money on XX/XX/XXXX. XXXX XXXX XXXX did NOT put the refunded money on my debit and I had to call after midnight to talk to anybody. They gave me a dispute case number XXXX. I reported it to XXXX Wyoming Police case number XXXX. XXXX XXXX did NOT send dispute paperwork and lied about it. I send the info plus a letter from Postmaster XXXX XXXX on the matter to XXXX XXXX XXXX. XXXX XXXX, XXXX XXXX Texas XXXX. No response. I faxed it to their dispute number XXXX and got transmission verification back but XXXX XXXX lies and said it wasnt received and it has been faxed twice. I reported this misdemeanor larceny theft to FDIC. I am reporting it to you. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, WY XXXX
Company Response:
State: WY
Zip: 82601
Submitted Via: Web
Date Sent: 2017-12-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-12-09
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: I used XXXX XXXX ATM to withdraw {$240.00} cash, but its ATM only dispensed {$220.00} to me ( {$20.00} short ). On XX/XX/2017 at XXXX, I used XXXX XXXX ATM machine at XXXX XXXX XXXXXXXX XXXX. , XXXX , TX to withdraw money. I chose to withdraw {$240.00}, but the machine only dispensed {$220.00} ( actually 11 pieces of {$20.00} bills ). The ATM receipt showed that I withdrew {$240.00} and also my debit card transaction posted is also {$240.00}. Apparently the ATM machine of XXXX XXXX only gave me {$220.00}, but still charged to my debit card {$240.00}. I request Comerica Bank to refund me the over-charged {$20.00} due to their ATM error. For your information, the machine # is XXXX. Also the Record No is XXXX along with another sequence # in the receipt XXXX.
Company Response:
State: TX
Zip: 77494
Submitted Via: Web
Date Sent: 2017-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-12-07
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: My Social Security card was activated and charges were put on the card before I could cancel the card by XXXX am on the second Wednesday of XXXX my check was gone except a few dollars. The charges were made at XXXX XXXX the store stated debit XXXX would have to contact them are the police department no one ever checked from the XXXX XXXX ever checked are followed up. They have said they would contact me I never receive the letters but they never send out letters and they have not put the money back. They have never contacted the store for videos. Then the last time I called they stated the claim was closed. I am going to call everyone because they did not try to investigate the theft of my Social Security Check from debit XXXX. XXXX XXXX, SS XXXX XXXX XXXX
Company Response:
State: TX
Zip: 76132
Submitted Via: Web
Date Sent: 2017-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-12-06
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: My son gets his SSI money loaded on to a XXXX XXXX XXXX card monthly. Everything had been going smoothly for about 2 years. In XXXX he went to make a purchase and found he had insufficient funds. He had charges on his card that he did not make. XXXX XXXX, XXXX, there was a charge for {$49.00} and {$1.00}, then on XXXX XXXX {$0.00} all from the same company that we have never heard of. We tried to contact XXXX XXXX XXXX repeatedly and the message kept saying they were experiencing heavy call volume. When we finally got through they said we had reached their customer service desk and that they would transfer us to someone to file a claim but we kept getting hung up on. My son is XXXX and he ca n't always say what he needs to due to XXXX and XXXX XXXX XXXX. I attend to all of his business but when I was trying to talk to XXXX XXXX they threatened to hang up the call if I spoke again. So I had to watch my son XXXX XXXX XXXX with them and the matter still did n't get resolved. I contacted Social Security about the manner and they said they could do nothing about. I requested his check be sent in the mail but they said I had to go into the branch but before I could get in I took ill. So on XXXX XXXX, XXXX, his card was struck again for {$670.00} and {$20.00} again from an unknown company based in XXXX. We had to leave our groceries at the grocery store and run to the nearest Social Security Administration and we sat from over 3 hours only to be told there was nothing they could do and that it was the same as if I got robbed after being paid by someone else. They did their part and it was between him and XXXX XXXX who we can barely get through to and after we get through to them it says call back at a later time once we are transferred to the complaint department. We ca n't pay our bills ... what should we do?
Company Response:
State: VA
Zip: 23234
Submitted Via: Web
Date Sent: 2017-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-12-04
Issue: Problem with a purchase or transfer
Subissue: Overcharged for a purchase or transfer you did make with the card
Consumer Complaint: on Saturday, XXXX XXXX, 2017, I visited a XXXX XXXX ATM machine in XXXX Maryland, where the funds did not disperse from the ATM. I 've called over 10 times to XXXX XXXX for assistance with submitting a claim. the company has hung up on me all 10 times. I went to the nearest XXXX XXXX bank to submit a claim, and was turned away as the claim has to initiate from the XXXX XXXX. these are government issued, protected funds and this company is not helping me recover what was taken from the atm machine
Company Response:
State: MD
Zip: 21223
Submitted Via: Web
Date Sent: 2017-12-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A