Date Received: 2018-01-22
Issue: Other transaction problem
Subissue:
Consumer Complaint: I created a coinbase account on XX/XX/XXXX, I completed my ID identification by uploading my 'temporary ' US driving license which was accepted. The coinbase stated that I was verified and ready to go. Then I linked my XXXX XXXX XXXX account and deposited XXXX dollars in it on XX/XX/XXXX. When I tried to buy bitcoins it didnt allow me and asked me to input my SSN information ( which I do not have because I am an international student on an XXXX XXXX ). At that moment I realized it is not possible for me to trade on there since I do not have a SSN, so I tried that to pull my unused/untraded money out of my USD wallet and back to my bank account, but it is also requiring a SSN, which I do not have. Basically I am trapped because the website allows you to deposit after uploading your ID but only requests SSN information when trying to sell/buy/withdraw. I have called them multiple times, reached out to their twitter, reddit accounts, no response. I also submitted a ticket on their website, in which they have responded around 5 times with automated repeated messages and then close the case each time, and I have to re-open it. PLEASE HELP!
Company Response:
State: FL
Zip: 33613
Submitted Via: Web
Date Sent: 2018-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I 've had an account on Coinbase / XXXX for about a year now. 83 days ago, they restricted access to my account. Locking in it XXXX Litecoin ( cryptocurrency ). I submitted a help ticket to Coinbase and XXXX immediately after receiving the notice. Its now been almost 3 months of back and forth emails ( mostly automated responses ), without any ability to tell me why my account is restricted. Responses can take typically more than a week to receive from them. It has been 2 weeks since the last response. I 'm not sure what else I can do.
Company Response:
State: MA
Zip: 011XX
Submitted Via: Web
Date Sent: 2018-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-22
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I have wired {$5000.00} USD to XXXX to make a deposit on XX/XX/XXXXXXXX XXXX, 2018. I have received confirmation from my bank at XXXX XXXX XXXX that the amount has left my account and sent to the recipient 's bank account at XXXX XXXX XXXX. XXXX claims the deposit should be credited to my XXXX account within 2-3 hours ... Coinbase claims it should be credited within 3-5 business days. However, I deposited to my XXXX account and regardless, it 's been over 3 business days. I have filed a support ticket with no response for 3 days, and have filed an escalation to no response as well. I have not received any reply from the parent company Coinbase or XXXX regarding this. A wire reversal has not even been issued. I just want my money back now. XXXX Case # XXXX
Company Response:
State: CA
Zip: 92692
Submitted Via: Web
Date Sent: 2018-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-20
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I originated a wire transfer on XX/XX/XXXX to a company called Coinbase to invest the money in cryptocurrency. I followed the exact instructions and wired {$4000.00} from my checking account to my Coinbase account. I confirmed with my bank that the wire was completed and also called the recipient bank XXXX XXXX XXXX who also acknowledged receipt of the wire on the XX/XX/XXXX. As of today, XX/XX/XXXX, the money has not been credited to my account and all inquiries go unanswered. I have attached the wire information for your information : The wire originated from XXXX XXXX XXXX XXXX Transit Routing Number : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX Account XXXX XXXX Confirmation Number XXXX From Account XXXX To Account XXXX Wire Processing Date XX/XX/XXXX Wire Submitted Date XX/XX/XXXX Amount {$4000.00} Receiving Bank Name and ABA Number XXXX XXXX XXXX, XXXX Beneficiary Name and Account Coinbase, XXXX XXXX ( Additional Notes ) XXXX Status Completed XXXX XXXX Please find the address that I could locate for Coinbase : ( XXXX ) XXXX Coinbase, Inc 5 years in business XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, CA XXXX Sadly, it seems that I am not the only Coinbase victim and I have read multiple posts from people experiencing the same issues.
Company Response:
State: GA
Zip: 30040
Submitted Via: Web
Date Sent: 2018-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-20
Issue: Other service problem
Subissue:
Consumer Complaint: I have an account with coinbase, I have not had any issues until ~3 weeks ago when I was required to verify my account in order to sell a little Eth. I received a " Address did not match '' error. I have tried everything every day since ( 10 tries per 24hrs ), I even changed the address at my bank to make sure that it matches the one on coinbase. This is after I log in with 2 forms of security. I have e-mailed them, I have called them, the guy sent me an e-mail and the said that if that did not work to reply to the message and it go straight to him ( big lie ). It is my opinion that coinbase is a very shady exchange, they need to be looked into.
Company Response:
State: OR
Zip: 970XX
Submitted Via: Web
Date Sent: 2018-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-20
Issue: Other transaction problem
Subissue:
Consumer Complaint: I wired {$20000.00} to Coinbase on XXXX XXXX 2017 and within a week they rejected my wire due to the names on the account not matching. I have yet got my money back after several calls and emailed to XXXX and to their bank in NY.
Company Response:
State: PA
Zip: 150XX
Submitted Via: Web
Date Sent: 2018-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-20
Issue: Other transaction problem
Subissue:
Consumer Complaint: In summary, I have made a EUR withdrawal from Coinbase to an Irish bank account on XX/XX/XXXX and another withdrawal on XX/XX/XXXX. As at XX/XX/XXXX nothing has been received yet despite the transactions have a status of 'completed ' on Coinbase. On XX/XX/XXXX at XXXX GMT, I initiated a withdrawal of XXXX ( + XXXX banking fee ) from my Coinbase.com EUR Wallet. I was emailed by Coinbase stating that XXXX will arrive in my bank account by XX/XX/XXXX. The withdrawal reference is XXXX. On XX/XX/XXXX at XXXX GMT, I initiated a withdrawal of XXXX ( + XXXX banking fee ) from my EUR Wallet. I was emailed by Coinbase stating that XXXX will arrive in your bank account by XX/XX/XXXX. The withdrawal reference is XXXX. I have submitted two support tickets with all relevant details and screenshots. The case numbers are # XXXX and # XXXX. I have not received any direct response other than automated emails from Coinbase listing generic FAQ and support links. Please see their responses to date below. XXXX XX/XX/XXXX Hello there, I hope this email will finds you well. First of all I would like to express my profound gratitude for the patience of allowing us to work with you. I personally want to inform you that it is to our utmost desire to deliver service to you the most splendid way we could because you are the true source of our business. I apologize for the delay in responding to your email and for all the trouble. As we experience rapid growth, we are also experiencing a high volume of support requests and are trying to get through them as fast as we can. My name is XXXX from Coinbase Customer Service and this is email is aimed to address your XXXX transfer / Verification concerns, in case this does not answer your any of your concerns, please email back and if possible provide screenshots or mention any relevant information that can help us better understand your concern. If you are emailing us regarding XXXX verification issue, here are the steps to initiate a XXXX deposit are as follows : 1. Select Accounts on the left side of the page 2. Select EUR Wallet 2. Select the Deposit button at the top-right 4. Use the information displayed to initiate a XXXX transfer in euros from your bank account. It is important to include the Reference Number to ensure that your deposit is correctly associated with your Coinbase account. XXXX customers will need to make an International XXXX transfer, otherwise the XXXX number will be invalid as incorrect in length. 5. Please only send deposits denominated in EUR. Your funds will appear in your account 1-3 business days after you send them. Please note : - Your total EUR Wallet balance can not exceed XXXX. Any excess funds will be sent back. - For your deposit to complete you need to verify an id and phone number in your Coinbase account. After the deposit has cleared ( usually about two business days ), you are free to use your euros to make a purchase from the Buys page on Coinbase. In the event that you were able to complete the XXXX Payment Method verification and have tried doing XXXX transfer, this are the steps you might missed thats why your XXXX deposit was not credited. 1. ID Verification not completed 2. XXXX is not yet added as your Payment Method 3. Ensure sender account name matches Coinbase account name 4. Ensure currency being sent is in Euros 5. Ensure Euro Wallet reference code ( XXXX XXXX XXXX ) is included in sending deposit Please confirm if your funds were not credited nor reversed, also if your deposit was credited on your account but your XXXX payment method was not verified just reply to this email so I can manually check it on my end. For future reference you can visit https : //support.coinbase.com/ for more information. Were dedicated in delivering exceptional service to our customers and we are pleased doing business with you as one of our valued customer. Your experience is our out most priority to us so please do not hesitate to reply on this email if you need further assistance. For future reference you can visit https : //support.coinbase.com/ for more information. Thank you for using Coinbase. Regards, XXXX Coinbase Support ===================== XX/XX/XXXX Hi there, Thanks for reaching out. Having investigated the issue, I am working with a specialist to address it properly. We will follow-up with you as soon as we have an update. Thank you for your patience. ===================== XX/XX/XXXX Thank you for submitting your request. Due to increased volume it may take several days to receive a response. Check out the following support articles to get your issue resolved more quickly. Account access and verification : Phone, XXXX XXXX, or Authy issues Tips to complete photo ID verification I want to change my country or state Raise my account limits Buying and selling : Verifying a credit or debit card How do I withdraw money to my bank account? How long does a buy take? Digital currencies : Pending digital currency transactions Where is my wallet address? Thanks in advance for your patience and support. XXXX XX/XX/XXXX Hello there, Thank you for bringing this up to us and I am so sorry for all the trouble that this has caused you. Please be advised that transfer may complete 1-2 business days. Make sure that the reference code is included, if by some cases that the reference code was not included. Please be advised that funds might not reach your wallet and the funds will be reversed after 3 business days. If after 3 business days the funds did not reflected on your Coinbase account or reversed please reply on this email and provide the complete transaction details together with the reference code. A screenshot of the transaction is greatly appreciated. Thank you. Your experience is our out most priority to us so please do not hesitate to reply on this email if you need further assistance. Should you have any concern, feel free to reach us anytime. We love to hear from you soon. You may also visit https : //support.coinbase.com/ for more information. Thank you for choosing Coinbase. Best, XXXX Coinbase support =====================
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I opened the account with Coinbase.com in XX/XX/XXXX. I wire transfered money to that account in order to purchase Bitcoin. I stored purchased Bitcoin in digital wallet based on their website, Coinbase.com. I forgot my password and tried to reset it, they asked to do it from the same device I used to open the account, but I do not have that device which was my old laptop. Now I spoke with Coinbase on the phone 3 times since I initially contacted them to reset the password, which was in begining of XX/XX/XXXX. They informed me that my request will be handled by specialist and they will send me an email with link to reset the password. It 's been over month and a half and I called again only to hear the same thing. I wanted to invest money into bitcoins and lost good opportunities since that time, now I am afraid they just wo n't ever answer. Please let me know if you can help me to gain access to my account, Sincerely, XXXX XXXX
Company Response:
State: IL
Zip: 60172
Submitted Via: Web
Date Sent: 2018-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-20
Issue: Other service problem
Subissue:
Consumer Complaint: the account is locked because I can not remember a phone number I had 3 years ago. I have tried MANY times to email them and they do NOT respond ( A common problem with them ).
Company Response:
State: AZ
Zip: 85326
Submitted Via: Web
Date Sent: 2018-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I purchased bitcoin ( {$500.00} ) on XX/XX/XXXX and sold it ( {$440.00} ) on XX/XX/XXXX. The funds did appear in my Wallet, but the funds never went back to my bank ( XXXX XXXX ). Coinbase Co. already had my bank and account number on file, so they should have been able to electronically move the money into my bank account. They make it almost impossible to get money back. Can you help? Thanks. XXXX XXXX
Company Response:
State: FL
Zip: 33437
Submitted Via: Web
Date Sent: 2018-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A