Date Received: 2018-09-06
Issue: Other transaction problem
Subissue:
Consumer Complaint: Hello my name is XXXX XXXX, On XX/XX/2018 all the funds in my Coinbase account was transferred to an address without my consent the total was XXXX.ethereum with a value of XXXX XXXX dollars usd at the time of transfer and XXXX.litecoin with a value of XXXX XXXX XXXX XXXX dollars usd I contact Coinbase, and with no help my email address XXXX, please contact me
Company Response:
State: NY
Zip: 11234
Submitted Via: Web
Date Sent: 2018-09-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-02
Issue: Other service problem
Subissue:
Consumer Complaint: On the date of XX/XX/XXXX at XXXX UTC I made a purchase for XXXX BitcoinCash being trade ID XXXX for {$940.00} USD. On XX/XX/XXXX the Coinbase Pricing Chart had different prices from that of its sister company GDAX Pricing Charts ( please see attached photographs ). Had I not matched the two separate Coinbase and GDAX pricing graphs and photographed this evidence it would not be known. I have made Contact with Coinbase for over 6 months regarding white collar crime activities Coinbase/GDAX have been engaged in. I have filed a complaint with the Consumer Financial Protection Bureau, met with federal agents at the Federal Bureau of Investigation and filed a complaint and communicated with the Securities and Exchange Commission.
Company Response:
State: MT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-09-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-29
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XX/XX/XXXX Coinbase sent me an email stating that it would be closing my account for violating its terms of service. It did not say what part of the TOS I had violated. Coinbase then froze my account, and allowed me to withdraw my cryptocurrency assets only by using a tool on the Coinbase website. However, I was unable to withdraw {$7700.00} in US currency using the online tool. The only option that the online tool gave me for withdrawing the funds was a XXXX XXXX account that I had linked to Coinbase some months ago. By XXXX, however, that XXXX account had been closed for several months. Because my Coinbase account was frozen, I was not able to use the Coinbase website to add an new bank account to receive the frozen funds. I pointed out this problem to Coinbase on XX/XX/XXXX, the same day that I received the account closure notice. In a phone call and email I asked Coinbase to simply return the funds to the same account from which I had wired them into Coinbase -- a XXXX XXXX XXXX XXXX XXXX account in my name. On XX/XX/XXXX I received an email reply from Coinbase customer service stating : " Ive just checked your account and can confirm that your request has been properly escalated. Once your request is cleared, well be sure to follow up. '' By XX/XX/XXXX I still had not received my funds, nor had Coinbase provided any additional explanation for the delay. I again wrote to customer service asking for an update and explanation, but to date ( XX/XX/XXXX ) have not received a reply.
Company Response:
State: CA
Zip: 94611
Submitted Via: Web
Date Sent: 2018-08-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-28
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I deposited {$500.00} in XXXX on a site called coinbase.com. Now I cant access my account it lets me login then it doesn't load anything and is unresponsive an has been doing it for weeks now.
Company Response:
State: IL
Zip: 624XX
Submitted Via: Web
Date Sent: 2018-08-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: XX/XX/XXXX I initiated a buy for approx. XXXX dollars ETHeruem. My Bank refused payment and the ETHeruem was returned to coinbase bringing any debt with them to XXXX. They blocked me buying on their platform but explicitly told me in a support ticket that I could use their wallet no problem. On XX/XX/XXXX and XXXX I deposited approximately XXXX Ethereum valued at {$1200.00} dollars at that time. When the price rose to approximately {$1600.00} dollars I went to withdraw them so I can sell them on another regulated exchange. But I was blocked from withdrawing. I contacted support and explained the situation and said this is essentially theft by locking my money away from me for an unrelated settled matter after I was informed that I would not be a problem. There Language has no ambiguity and I attached the emails and support tickets that clearly state I can use the wallet prior to my deposit in it. I believe coinbase is going through a large growth period and use this guise of an excuse to use my funds to make even more money.
Company Response:
State: NJ
Zip: 07652
Submitted Via: Web
Date Sent: 2018-08-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: coinbase.com has prevented me from accessing my account. Has been making me resubmit my documents, which I now do not trust them with. They have frozen about 1k in Bitcoin. They refuse to give me my crypto back. They refuse to let my college open an account and put my crypto into his account or a company account. Shortly after uploading my documentation when I started my account. My identity was stolen and the individual who was using it, used to work for coinbase.
Company Response:
State: NV
Zip: 89103
Submitted Via: Web
Date Sent: 2018-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-17
Issue: Other transaction problem
Subissue:
Consumer Complaint: Since XX/XX/XXXX, I have been trying to work with CoinBase to regain access to my accounts so I can retrieve my cryptocurrency ( Bitcoin [ BTC ] /BitcoinCash [ BCH ] Ethereum [ ETH ] /LiteCoin [ LTC ] ) which I had purchased. I lost access to a previous email account, as it was a university account which was deleted. I couldn't reset the password on CoinBase for the university account, as any password resets were sent to the deleted email. After that, I tried to follow CoinBase 's FAQ for account migration ( Website : XXXX XXXX XXXX ). After doing all the appropriate steps, I reached out to them and didn't receive a reply. I have then contacted their customer service multiple times to no avail. The following is a timeline of what occurred : ( XX/XX/XXXX ) : First contact, completed FAQ to migrate accounts. One unrelated response from CoinBase thanking me for my feedback, when I provided none at all. ( Late XX/XX/XXXX ) : Sent follow-up email regarding account migration and completion of FAQ. No response from CoinBase. ( XX/XX/XXXX ) : Called customer service and spoke to " XXXX. '' He informed me that a " specialist would reach out to me shortly and help me fix my issue. '' XXXX stated that my account funds could be migrated from the previous email account to a new account, which I would have access to. After receiving an email from Coinbase support after the conversation, no one from Coinbase has reached out to me. Another support ticket was created for me at this time by " XXXX, '' who stated that they were " working with a specialist to review and finalize your balance transfer. We will follow-up as soon as the transfer is complete, or if we have any further questions. '' ( XX/XX/XXXX ) : Sent email reminder following-up on email from CoinBase specialist/information provided by XXXX. No response. ( XX/XX/XXXX ) : Called customer service and spoke to " XXXX. '' She stated that my " request had been escalated appropriately '' and that I should expect a response. She also stated that she saw my history in trying to contact CoinBase and apologized for any issues I had. Simply put, I would like to have full account access to the lawful money I have invested in the cryptocurrency kept within CoinBase. I can not access a previous, deleted email account and have done the appropriate steps, per CoinBase FAQ, to migrate my account to an active account. In short : I would like my old, deleted account funds migrated to an active account. I was informed by CoinBase that this was possible, per XXXX. He informed me that this could be completed by taking the funds from the previous account and migrating them to a new account which I have access to. I have done all steps in the FAQ to prepare this second account for receipt of the funds, but nothing has occurred. Furthermore, customer service has been kind, but unable to assist me in my issues. CoinBase had reported that they had issues in XX/XX/XXXX, which is why I was understanding of their situation. But it has been over 6 months, and no improvement in customer service or my situation has occurred.
Company Response:
State: CA
Zip: 92618
Submitted Via: Web
Date Sent: 2018-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-17
Issue: Other transaction problem
Subissue:
Consumer Complaint: I have an account with coinbase. my email address is XXXX. They closed my accounts with no explanation and told me to move my USD in my wallet out. At the same time they closed all my bank accounts associated with my USD wallet. So when I tried to move money out, the system asked my to select an bank account but there is no bank accounts to select. The total amount of money in the wallet is {$5400.00} USD. They need to bring my bank account back to the system so I can transfer it out or allow me to fill in the bank account information. This issue has been ongoing for almost five months. I have send them numerous emails and called them many times but with no response so I have to report it to you. I want all my {$5400.00} USD back as soon as possible.
Company Response:
State: NY
Zip: 10022
Submitted Via: Web
Date Sent: 2018-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-15
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: Hello, I transferred XXXX from my revolut account to my coinbase account via a XXXX transfer on XX/XX/18 at XXXX GMT. The transfer has not been credited to my coinbase account. I have carried out a separate transfer since which has been credited. I contacted coinbase via email who asked for details of the transaction, they initially replied within a few short hours. I have sent 4 emails over the past 48 hours asking for an update without a reply. Revolut confirm the transfer took place.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-05
Issue: Other service problem
Subissue:
Consumer Complaint: I was trying to add a new number to my Coinbase account since my att account was suspended and I got a new number.I called their customer support on XX/XX/18 at around XXXX for help. The rep told me to reset my password and in doing so I was locked out of my account for 2 weeks. They said someone would contact me so I could get my new number on their but that never happened ( what a surprise ) .only way I could access to my Coinbase account was to restore my old number so I payed {$270.00} to get my service back. When I was able to get back into my Coinbase account I was not able to buy or sell and all the stuff I verified was no longer valid. I was planning on using the money in my Coinbase to replace the {$270.00} I had to spend but I cant. Ive been going through financial struggles and cant even get access to MY money because their rep gave me bad information and now Im the one that has to suffer. Im tired of companies like this taking advantage of hard woriming people like me. I have 9.5 litecoin which is worth about {$700.00} at the moment and thats money I really need. Ive called numerous times but their customer support is useless if their rep had never gave me that information I wouldnt be in this situation its really messed up I have to go through this but they can make a mistake like this and walk away scotch free.
Company Response:
State: FL
Zip: 33544
Submitted Via: Web
Date Sent: 2018-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A