Date Received: 2019-07-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: OnXX/XX/2019InoticedthatanautomaticwithdrawalwasmadefrommycheckingaccountbyCoinbase,thebitcointradingcompany.IreachedouttothemonXX/XX/2019andwasinformedviaemailthattheywouldgetbacktomeassoonaspossible.Inthemeantimetheydisabledmyaccountwhichhadapproximately{$2000.00}.IaskedforanexplanationonXX/XX/2019butnonewasreceived.OnXX/XX/2019Ireceivedanautomaticmessagesayingthatmybalancehadbeenincreasedby{$1000.00}.However,myaccountwasstilldisabledwithnoaccess.Ihavetriedcontactingthembyphone,butyou'redisconnectedassoonastheyrecognizeyournumber.Theywillnottakecallsfromanyothertelephonenumber. Iamatwitsend.Icanillaffordtolose{$3000.00}. ThetwocaseNos.theygavemeareXXXX&XXXXCanyoupleasehelp?
Company Response:
State: FL
Zip: 33323
Submitted Via: Web
Date Sent: 2019-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-10
Issue: Other transaction problem
Subissue:
Consumer Complaint: I have an account with coinbase LLC to trade crypto currency, I deposited {$300.00} into my wallet on XX/XX/XXXX and waited until it showed a balance before trading. I made a trade then noticed on on XX/XX/XXXX that not only was the {$300.00} with drawn from bank account but an additional {$350.00} had been withdrawn. I then contacted bank and had a stop placed on my account and contacted coinbase who took a day to get back to me and they said I had not had a balance of {$300.00} and thats why they took money from my account, so in total {$650.00} were withdrawn. My bank put back the {$350.00} into my account and I thought all was well but coinbase then put the situation into an investigation and locked me out of my account and I am still locked out as of today, I have nearly a dozen emailssent with no resposne other then we'll get back to you. Also the investigation was closed on XX/XX/XXXX. Their phone systems now hangs up on me when I call, no operators or representatives are available to speak to, so I am stuck and real angry and frustrated with them, I just want to close account and withdraw my {$300.00}.
Company Response:
State: CA
Zip: 93726
Submitted Via: Web
Date Sent: 2019-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Coinbase has locked my account and I have sent several message and contacted customer support several times. They say an account specialist is working on it. I waited 12 days and telephone support has not come up with an answer and my account can not be accessed. I have no idea when they will unlock my account. Please help me.
Company Response:
State: FL
Zip: 32780
Submitted Via: Web
Date Sent: 2019-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-09
Issue: Other transaction problem
Subissue:
Consumer Complaint: Coinbase closed my account due to a violation of their terms of service. They did not indicate what the violation was. Immediately I lost access to my account and was directed to a page online to have my cryptocurrencies transferred to a different wallet. I followed the process but the funds were not transferred and are still held within Coinbase. I have called and emailed and re-attempted to transfer for days, with no response from customer service. I have no access to my funds and can not retrieve them from Coinbase. They are holding {$4000.00} that I had invested with their service and I have no access to my own money. I did not initiate the account closure and simply wish to withdraw my money, but can not get even a simple reply from the company.
Company Response:
State: AZ
Zip: 85225
Submitted Via: Web
Date Sent: 2019-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-09
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Since XX/XX/2018 I've deposited over {$2800.00} into my coinbase.com wallet. My account was locked and I was told to upload my drivers license and utility bill to confirm my identity, which I did several times. It's been almost 2 months and now the customer service phone number dont work and they don't respond to my emails. After reading 100s of complaints against coinbase.com in the last week I feel like they are a scam ... please advice
Company Response:
State: GA
Zip: 30314
Submitted Via: Web
Date Sent: 2019-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-06
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XX/XX/2019 I suspected that unauthorized trades for bitcoin purchases were made from my bank account. I immediately called coinbase and they locked my account so that they would invistigate. they said it would typically take 10 days. I was able to speak to a person after two weeks. they sent me an email stating my case was escalated but because on the surging bitcoin value they were busy. It has now been over 5 weeks and coinbase will not unlock my account until the investigator handles it. customer support cant unlock my account and now I cant even speak to a human any time I call, coinbase just automatically hangs up on me. This company has about a thousand dollars of mine held hostage for 5 weeks and I am growing impatient and frustrated.
Company Response:
State: NJ
Zip: 079XX
Submitted Via: Web
Date Sent: 2019-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-05
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Coinbase, a cryptocurrency exchange, made several unauthorized withdrawals from my checking account, totaling {$850.00} on XX/XX/2019. If this action is repeated in XXXX, it may drain my checking account and/or result in overdraft fees. Please assist me with this problem. Thank you.
Company Response:
State: NC
Zip: 28376
Submitted Via: Web
Date Sent: 2019-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-05
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: I am writing to request assistance in obtaining a response from Coinbase on the below matter. I have tried to contact them on my own without success. I feel defrauded and helpless after being unable to get ahold of anyone. Comments on Coinbase Support : 1 ) When calling their phone number, every prompt selected results in a pre-recorded message followed by them disconnecting the call 2 ) When I emailed them, the representative did not acknowledge my message ( essentially the same as below ) and returned a comment how Coinbase does not charge a fee for cryptocurrency conversions. Cryptocurrency is extremely volatile I understand this. I have been playing with it for years and accept the large ups and extreme downs. However, upon looking back on a transaction that occurred on Coinbases platform, I feel that I may have been defrauded as a transaction took place well below the market prices during that day. While I approved the prompt on Coinbases mobile app to execute the transaction, I assumed it would be done at the market prices for both assets and did not recalculate their numbers for accuracy ( See attachment, from XX/XX/2019 for reference, showing prompt which does not clearly note exit price from one asset and entrance price in purchasing asset ). Comments on Coinbase app : 1 ) They do not allow limit orders on their mobile app. I assumed that the market price executed would be the market price shown on their pages. 2 ) Per Coinbase support, We do not currently charge a fee for cryptocurrency conversions, where one kind of cryptocurrency is exchanged directly for a different kind of supported cryptocurrency. 3 ) Coinbase is registered as a XXXX XXXX XXXX with XXXX. This is a large factor in my reason for assuming their prompted conversion amounts were accurate and did not verify. Please see the attached XXXX prepared summarizing my recent Coinbase transactions. The transaction in question occurred on XX/XX/2019 at XXXX. Assets that were valued at {$2200.00} during the day were converted to {$1800.00} instantly. Based on my calculations, they exchanged my assets in a way that resulted in a 15 % fee in their favor.
Company Response:
State: FL
Zip: 336XX
Submitted Via: Web
Date Sent: 2019-07-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-03
Issue: Other service problem
Subissue:
Consumer Complaint: I have a verified Coinbase Account, active since XXXX. On XX/XX/XXXX, I traveled to XXXX on a US Visa. After arriving in XXXX, I attempted to simply " open '' the Coinbase App. The App froze, showing a spinning loading icon with no dialog, warning, or indicator of any sort. Every other financial App of mine showed a warning dialog about " unable to open from the current location. '' After arriving back in the US, I tried to open the App and was given a message : " Our records indicate that you have attempted to log in to your Coinbase account from a country in which Coinbase is prohibited by law from doing business ( XXXX ) per the sanctions imposed by the U.S. Treasury Departments Office of Foreign Assets Control or other governing bodies. As a result, your account has been restricted. If you are not a resident of a sanctioned country or otherwise have received this notification in error, please reply to this email with a copy of a current, government-issued ID and proof of your current address, such as a utility bill or rental agreement. '' That was on Wednesday, XX/XX/XXXX, after which I immediately completed the steps of the automated message for re-verification and submitted support tickets with the required information. There has been no response to Emails, the Support Ticket, and the phone support is constantly " at high volume '' and the call ends. I have tried for the last 7 days to contact for an update, however, there is no reply. The account is completely blocked from logging in and still shows the same message. Every other Financial institution had a very clear dialog that blocked access while in XXXX, and allow access upon returning. Coinbase is the only institution that blocks access without warning, then disables the account, and then does not have a timely or visible process to reenable access. Blocking a financial account for legal travel without warning and no path to resolve the account access is unacceptable. I have tried every other forum to get in touch with Coinbase, but my hands are tied behind my back and I have no other recourse except to file a formal complaint in order to get a response from their company.
Company Response:
State: MI
Zip: 48114
Submitted Via: Web
Date Sent: 2019-07-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-03
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Coin base refuses to change my email address that I no longer have access to, I can not access my Funds For withdrawal or transfer
Company Response:
State: GA
Zip: 30066
Submitted Via: Web
Date Sent: 2019-07-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A