COINBASE, INC.


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"Products" offered by COINBASE, INC. with at least one, but usually more complaints:

Bank account or service - Other bank product/service
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Credit card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Credit card debt
Debt collection - I do not know
Debt collection - Other debt
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Other financial service - Foreign currency exchange
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Pawn loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Pawn loan
Prepaid card - General-purpose prepaid card
Prepaid card - Mobile wallet
Virtual currency - Domestic (US) money transfer
Virtual currency - International money transfer

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Complaint ID: 7457967

Date Received: 2023-08-27

Issue: Fraud or scam

Subissue:

Consumer Complaint: The company coinbase stated I owed them money and that after I pay them {$26.00} I would be able to buy on their platform. I paid them the {$26.00} and they took my money and then stated buys on my account is disabled even though I paid Coinbase the {$26.00} as part of our agreement. To offer to restore a customer account if a customer pays and then after the customer pays disable the customer from buying on the platform immediately after the customer pays is a scam. I was scammed by Coinbase I have photos and other documentation from customer service representatives to prove this. The representatives admitted that Coinbase violated the agreement we had as they stated the restriction my account has is an effect of the previous restriction my account had. Coinbase had me pay them {$26.00} to remove the restriction on my account just to take my money and restrict my account again for no reason. This is a violation of the agreement Coinbase promised me after I paid them {$26.00} my account would be restored just to scam me. My account email is XXXX XXXX

Company Response:

State: NY

Zip: 14051

Submitted Via: Web

Date Sent: 2023-08-28

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7453855

Date Received: 2023-08-25

Issue: Other transaction problem

Subissue:

Consumer Complaint: Coinbase was requested to return the remaining account funds to my original payment funding source since my account was compromised XX/XX/. They have not returned the funds. They are now in violation. This will be reported to the IRS and Department of Treasury.

Company Response:

State: CO

Zip: 80302

Submitted Via: Web

Date Sent: 2023-08-25

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7445524

Date Received: 2023-08-23

Issue: Unauthorized transactions or other transaction problem

Subissue:

Consumer Complaint: Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX United States Subject : Complaint Regarding Theft of Coinbase Wrapped Ethereum ( CBETH ) Dear Sir/Madam, I am writing to file a formal complaint regarding the theft of my Coinbase Wrapped Ethereum ( CBETH ) that occurred on XX/XX/2023, at approximately XXXX XXXX PST. I am extremely concerned about this incident and the implications it has for the security and integrity of my financial assets. I believe that my rights as a consumer have been violated, and I am seeking your assistance in resolving this matter promptly. Details of the Incident : Date and Time : XX/XX/2023, XXXX XXXX PST XXXX XXXX : XXXX Coinbase Wrapped Ethereum ( CBETH ) Estimated Value : Approximately {$65000.00} Timeline of Events : On the morning of XX/XX/2023, I discovered that my Coinbase Wrapped Ethereum ( CBETH ) wallet had been compromised. I immediately checked my transaction history and found that a total of XXXX CBETH had been transferred from my wallet to an unknown address without my consent. This unauthorized transaction took place at XXXX XXXX PST. I can provide transaction IDs and any other relevant information to aid in your investigation. Actions Taken : Upon discovering the theft, I immediately reached out to Coinbase customer support and they told me your funds are gone and key is compromised. But, I have a lot of other assets in the same wallet and I do not think, my key is compromized. I have attached summary of my chat with Coinbase to this complaint. As wallet app is maintained by Coinbase. I asked them about details of when I authorized that transaction. They could not provide it and asked me to reach out to Law reinforcement. I have also taken the necessary steps to enhance the security of my account, including changing my passwords, enabling two-factor authentication, and closely monitoring my other cryptocurrency holdings. However, the loss of XXXX CBETH has had a significant financial impact on me, and I believe that the responsibility for this theft lies beyond my control. Requested Resolution : I am seeking your assistance in investigating this incident and recovering my stolen assets, or compensating me for the loss I have incurred. Additionally, I request that you investigate Coinbase 's security protocols and measures to prevent such incidents from occurring in the future. The loss of my cryptocurrency has caused me considerable distress and financial harm, and I believe that immediate action is necessary to address this issue. Enclosed Documents : Screenshots of unauthorized transaction details Coinbase transaction history Correspondence with Coinbase 's customer support I appreciate your attention to this matter and hope for a prompt resolution. Please do not hesitate to contact me if you require any further information or clarification. I am hopeful that the Consumer Financial Protection Bureau can provide the necessary assistance to rectify this situation and ensure the protection of consumers ' financial interests. My coinable wallet address - XXXX Address funds were sent to - XXXX ( XXXX ) Transaction hash - XXXX Thank you for your time and consideration. Sincerely,

Company Response:

State: WA

Zip: 98028

Submitted Via: Web

Date Sent: 2023-08-23

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7443327

Date Received: 2023-08-23

Issue: Fraud or scam

Subissue:

Consumer Complaint: In the attachement all information is included. I was XX/XX/2022 through XXXX by someone we had some contact and I was asked to do some trades in the account of this person. this went well and at some point it was suggested to try it as well, I saw that this trading in XXXX worked. Following this I had to open up accounts with several wallets like XXXX and coinbase and transfer money to and from there on to XXXX a crypto platform. My money I used during trading. Before the trades we received a goal on pricing and time slot for max trading time. It went well untill the money was lost ( or stolen as it was ). This all happened during XXXX of last year. XXXX gone in the wind... .how can it happen that there are scams like this without any warning or notice.

Company Response:

State:

Zip: XXXXX

Submitted Via: Web

Date Sent: 2023-08-24

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7442819

Date Received: 2023-08-23

Issue: Confusing or missing disclosures

Subissue:

Consumer Complaint: I am an investor, invistef my {$700.00} with a company called coinbase, and always they put ristrictions on my account, and hold my money. I need my money to be available for cash out, because they hold my money for long time, which makes me lose the chance to buy crypto bad make money. I can't keep it like this, so I need them to release my money, so I could use other trading vompsy to buy crypto

Company Response:

State: NY

Zip: 10306

Submitted Via: Web

Date Sent: 2023-08-23

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7427217

Date Received: 2023-08-19

Issue: Fraud or scam

Subissue:

Consumer Complaint: I was the victim of identity fraud last XXXX whereby a fraudster contacted my mobile network provider and impersonated me in order to obtain digital sim cards for my phone. The fraudster used my digital sim card and some account info obtained as part of a data leak to access my financial assets, including my Coinbase account. Upon accessing Coinbase account, they sold crypto of value XXXX XXXX XXXX ( I know the exact figure becuase coinbase support provided a transaction report ) and withdrew the resulting funds. I contacted Coinbase almost immediately to report the fraud via phone and email. Over the past 10 months I have provided numerous pieces of evidence including a police report to support my case for compensation. I have been reassured mutliple times by Coinbase operatives on the phone and via email that I will recieve compensation but the last written comms I have from the company was in XXXX and when I call the helpline I am told to wait for email comms. I do not understand how a listed company can have no process for dealing with these things.

Company Response:

State:

Zip: XXXXX

Submitted Via: Web

Date Sent: 2023-08-19

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7425063

Date Received: 2023-08-20

Issue: Fraud or scam

Subissue:

Consumer Complaint: Between XXXX XXXX XXXX through XXXX XXXX XXXX, I fell victim to two multi-layered scam operations run by CoinXXXX which involved me making deposits for a total amount of XXXX USD from my Coinbase account to fraudulent investment firm ( s ).

Company Response:

State: TX

Zip: 751XX

Submitted Via: Web

Date Sent: 2023-08-20

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7424019

Date Received: 2023-08-19

Issue: Other transaction problem

Subissue:

Consumer Complaint: Trasfered money via ACH into Cryptocurrency exchange. Week later they froze my account and restricted my account 's selling, buying, sending feature. Been a month and tried multiple times to reach assistance to remove the restrictions. Funds from my bank have cleared but Coinbase still holding my money/assets hostage. XXXX XXXX XXXX

Company Response:

State: CA

Zip: 93458

Submitted Via: Web

Date Sent: 2023-08-19

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7406825

Date Received: 2023-08-15

Issue: Fraud or scam

Subissue:

Consumer Complaint: Basically I had interaction with this person ( scammer ) who was a crypto currency smart contract advisor/ investor, who deceived me into sending money to buy crypto currency, wire to XXXX in XXXX and buy XXXX XXXX and send to Coinbase external wallet & then deposit to Smart contract linked to Coinbase Wallet , that would get converted to USDT, to conduct nodes cycle, all transactions looked legit, when the withdrawal dint arrive, after repeated messages to automated customer service i contacted Coinbase Support : please see attachment 's, Scammer info : Smart contract info, it is disgusting to note that how can crypto currency exchange platforms allow smart contracts to be part of their platform and conduct fraud, without checking their authenticity ( Coinbase Wallet in my case ) Platforms should some regulations put in place- I have lost over XXXX in this scam!

Company Response:

State: FL

Zip: 33579

Submitted Via: Web

Date Sent: 2023-08-15

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7406374

Date Received: 2023-08-15

Issue: Managing, opening, or closing your mobile wallet account

Subissue:

Consumer Complaint: This complaint concerns my personal account on Coinbase ( coinbase.com ), a centralized crypto exchange platform. On XX/XX/2023, XXXX XXXX XXXX, I received an email stating " Suspicious activity detected on your Coinbase account '' and my account has been " temporarily disabled ''. I have not violated any terms of services, I am the sole owner and manager of this account, and I have not observed any fraudulent activity on the account. ***I am unable to make any transactions, including withdrawing funds, on my account, with no explanation, timely updates, or a timeline as to when I will be able to move my money. I have talked to online support ( live chat ) multiple times and have been told that I must wait, with no updates. *** This is unacceptable and unprofessional behavior. I am requesting that this complaint expedite their review and/or immediately enable me to withdraw my funds and have my account restored. My most recent case reference number is XXXX.

Company Response:

State: CA

Zip: 904XX

Submitted Via: Web

Date Sent: 2023-08-15

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.