Date Received: 2021-11-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/21, I purchased XXXX on Coinbase XXXX. When I attempted to withdraw my investment the following day I was unable to because they restricted my account. I discovered that Coinbase and Coinbase XXXX posted, on XXXX, that they were experiencing technical issues with XXXX and XXXX and were working to resolve the issue. On XX/XX/21, I called Coinbase and was told they are investigating the matter and was given no further information. To date, my account remains restricted and I am unable to manage my XXXX portfolio. Many other customers are experiencing similar issues based on the XXXX feeds. Please investigate their bad practices.
Company Response:
State: NJ
Zip: 08520
Submitted Via: Web
Date Sent: 2021-12-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was manipulated to buy a new coin listed by Coinbase on this Tuesday XX/XX/2021 and Wednesday XX/XX/2021 at very high price and this crypto platform decided to delist it after doing something to make the value drop very low. They are now freezing my fund which is already lost in half. The coin increased 6 folds in a few hours so when it dropped down, many people included me saw it as a dip and bought at high-price. Coinbase allowed us to buy at that price but then delisted it at very low-price within 24 hours! It shouldn't be called or quickly fixed into a " stable coin '' if it wasn't behaved as a stable coin! Coinbase shouldn't let people buy at higher price than its intended " stable value ''. They shouldn't get customers ' money at higher price, print a lot of coins and keep the coins for themselves while customers definitely lose the money. Who would invest on that? The behavior is extremely unusual and signaling a scam scheme. Coinbase also fixed up its chart so it never showed the peak at 6 folds, but I have proof from an independent crypto chart. I am very upset because the coin value was misleading, and this whole time I could use this fund to invest on another coin of interest and earn 4 times profit. But right now, not only my fund is cut in half, it's also frozen and coinbase has no answer on reopening date and compensation. Coinbase has done this sometimes in the past when I traded other coins. I wasn't able to sell my coins when it's at higher price ; by the time I was able to sell, it's already low and I lost much money. However, they let me trade or transfer to a coin that's losing value suddenly ; the result is that I also lost money that way. Their buying price is usually 10 % higher and selling price is 10 % lower so many times I made no profit or just lost ... despite the fact that the coin value increased after I bought it! So far I lost a few thousands with coinbase, but this incident alone is a clear case of abuse and scam.
Company Response:
State: CA
Zip: 95148
Submitted Via: Web
Date Sent: 2021-12-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-21
Issue: Other transaction problem
Subissue:
Consumer Complaint: I send XXXX token from XXXX ti coinbase buy not arrived, there are XXXX of people that felt in this error because isnt clear that u cant send the token from XXXX to coinbase. We are in XXXX of people that have XXXX of this token stopped in limbo. Please help us
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2021, I recieved a complete transaction of {$5000.00} from a XXXX bank to my COINBASE account, do note that this money is meant for my XXXX daughters hospital bills, I immediately noticed that another person was accessing my COINBASE account so I tried to change my email but It didnt work, I noticed someone has changed my COINBASE emails password and all form of recovery so I immediately contacted COINBASE and asked them to have the account Locked which they said they did, they also assured me that my money was safe inside and no one can access it since the account is already locked, I kept calling from day to day trying to make them understand that the money is for hospital bills, they asked me to open a new account with a new email and they will have my funds transferred, I opened the new COINBASE account and completed the verification process, I called them for 1week to have my funds transferred then they put me through another rigorous verification which included a Life selfie photo with the front/back of my ID and they asked me to hold a paper with the exact date that wrote For COINBASE verification I did all these even tho it was so stressful, they kept rejecting and rejecting saying the ID is blurry or giving one excuse or another, I managed to take the exact picture and sent two just to satisfy them, after the verification they didnt message me again for long and I kept calling their team until I got a message yesterday saying all my funds has been transferred, I logged into my account and saw {$10.00} deposit from coinbase, I emailed them and told them that my money is {$5000.00} and shouldnt be {$300.00} less even if bitcoin fluctuates, they didnt reply me, I kept calling and their team kept telling me they will get back to me only to keep sending me automated messages, Im so fustrated right now and my daughters life is at risk
Company Response:
State: CA
Zip: 92251
Submitted Via: Web
Date Sent: 2021-11-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-20
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2021 at XXXX I purchased the crypto currency power ledger in the amount of XXXX coins the following day they removed my coins and my money XXXX the XXXX and delisted the XXXX XXXX companys name is Coinbase.. The reference code to the receipt is XXXX they seem to have done this to many people!!
Company Response:
State: WV
Zip: 26003
Submitted Via: Web
Date Sent: 2021-11-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-21
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XX/XX/21 I tried to transfer My XXXX coin valued at XXXX and was denied transfer I tried XXXX more times and price kept dropping and was denied as wellcalled customer service they said it was a glitch and nothing they can do about it now the whole community of XXXX XXXX owners are locked out of our accounts on Coinbase saying that they are having technical issues and trying to resolve the problemCant get a hold of anyone on the phone from customer support XXXX hour hold and no answers today is XX/XX/21 this problem has been going on since they released XXXX for purchase
Company Response:
State: CA
Zip: 95355
Submitted Via: Web
Date Sent: 2021-11-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-20
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2021 I sold XXXX XXXX coin on Coinbase for XXXX in USDC which is a virtual currency equal to 1 US dollar. Later that day when I went to move some of that money around, Coinbase gave me a notice that my account was suspended and I could not withdraw or add funds. For 24 hrs there customer support has been awful and completely arbitrary and I still do not have access to my funds. Coinbase is violating there own terms of service for some reason.
Company Response:
State: CO
Zip: 80302
Submitted Via: Web
Date Sent: 2021-11-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-20
Issue: Overdraft, savings, or rewards features
Subissue:
Consumer Complaint: Money was sent to a Coinbase to purchase a cryptocurrency GYEN. After buying that stock the company shut down from selling it or trading to another coin.A coin was falsely traded to jump up And made to fall down losing thousands of dollars. While they froze my account. This is a complaint against Coinbase and Coinbase pro to refund my 50 grand spent in that stock.
Company Response:
State: TX
Zip: 75063
Submitted Via: Web
Date Sent: 2021-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-20
Issue: Money was not available when promised
Subissue:
Consumer Complaint: A friend of mine from XXXX had first send me on Wednesday XXXX XX/XX/2021 with her XXXX Account, {$73.00} XXXX to my XXXX Account, so that's {$73.00} and {$0.00} cents But because XXXX had charged {$25.00} fees for that transaction, I had only received {$48.00} in my XXXX Account. The fees for such a small transaction was extremely HIGH, the URL of the hash was : XXXX So my friend had to pay me more than {$500.00} so the XXXX funds was just as a test to see if the payment would go through and would reach my XXXX Account. And yes i had received {$48.00} XXXX in my XXXX Account. BUT my friend was shocked about the amount of fees, {$25.00} fees to send such a small amount. So she went on XXXX to see what coins would charge very less fees. So she came to XXXX. Now she converted heXXXX XXXX of {$570.00} XXXX into XXXX which gave her XXXX pieces of XXXX. Then she made the transaction of XXXX pieces of XXXX from her XXXX Account to my XXXX Account of which the URL of the hash is : XXXX. I wrote all of this to XXXX XXXX of which the Case is : XXXX XXXXXXXX. Then under this reference : ref : XXXX : ref. XXXX replied that i should send XXXX XXXX from my friend her XXXX account as a test to claim the ownership of these XXXX pieces of XXXX. Then I had my friend sending me XXXX pieces of XXXX, at least she tried,. But she received an automated message from XXXX that XXXX does not support/allow transactions LESS THAN XXXX pieces of XXXX and on XXXX you can also read that XXXX also does NOT support transactions less than the amount of {$20.00} but in case of XLM, XXXX requires the transaction to be at least XXXX XXXX of XXXX. I wrote all of that to the same email thread with reference nr : XXXX : ref but then never got a reply. AND my experience with XXXX is that XXXX will not ever answer anymore and then a week goes by and may other weeks will go by and then XXXX will just close the case and then the money is gone. At the time of the transaction XXXX pieces of XXXX was worth {$56000.00} {$560.00} and {$0.00} cents. What XXXX does, is like steeling from the poor people because if this was XXXX XXXX his accout, XXXX would not even dare to steel {$1.00}, just scared of bad publicity. But poor people can't do anything. It's just very sad that crypto platforms work like that. Because a bank would never steel from a customer. Bank XXXX XXXX not, XXXX Bank not, not any bank. I need the XXXX pieces of XXXX. Even if my friend has to send a test deposit of bigger than XXXX XXXX that's okay, but what XXXX XXXX had suggested does not work because XXXX does not deal with transactions smaller than XXXX XXXX. Thank you for reading my email and I sincerely hope that you realize that an amount of A BIT MORE THAN {$500.00} is to me worth as much as {$5.00} XXXX dollar to XXXX XXXX. So please take care of my case as serious as you would take care of XXXX XXXX his cases. Under referencenr : ref : XXXX : ref a new XXXX XXXX was going to investigate my case XXXX # : XXXX. But nothing happened
Company Response:
State: FL
Zip: 32714
Submitted Via: Web
Date Sent: 2021-11-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-19
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: XX/XX/XXXX - {$220.00} XX/XX/XXXX - {$75.00} XX/XX/XXXX - {$470.00} XX/XX/XXXX - {$1000.00} XX/XX/XXXX - {$570.00} XX/XX/XXXX - {$1000.00} XX/XX/XXXX - {$1000.00} XX/XX/XXXX - {$1000.00} XXXX contacted coinbase wallet and I lost the money from my account. It was sent to an unauthorized address without my permission. They said that nothing could be done.
Company Response:
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2021-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A