Date Received: 2023-02-07
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: On XX/XX/2023, I mistakenly gave my debit card number to a spammer. I had called the XXXX # on the back of an XXXXXXXX XXXX card that was a few years old. I reported to XXXX that the number now goes to a spammer and they told me that I should have used the new card that came in the mail. They should make sure the old toll free number is not available for use by another entity. I reported it, but they did nothing to close down that number. As soon as I hung up the phone, I realized that the person was a scammer. I called Citibank and cancelled the debit card number and they sent me a new card. Same day as I gave out the original debit card number to a scammer, XX/XX/2023, and I reported it to the bank,, they paid the {$3.00} to the scammer, they claim using the new debit card number. It's not possible that the scammer had the new debit card number as I gave it to no one and I cancelled my old debit card as soon as I hung up from the call with the scammer. When I was still able to access my checking account via the Citibank XXXX, it showed the charge of {$3.00} as pending. The telephone agent said it was paid using the new debit card number. Now Citibank has cancelled my new debit card and claims to be sending me a XXXX new one. I am trying to log on to my online account through the Citibank XXXX and it shows an error when I enter my password. I am sure the password is correct. I am reporting XXXX for leaving an old toll free number available to others. I am also reporting that CITIBANK has frozen my online banking and they paid {$3.00} to a spammer using my new debit card number on the same day that I cancelled my old debit card.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10024
Submitted Via: Web
Date Sent: 2023-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-07
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I enrolled in a promotion with Citibank. I upheld my part of the bargain, but they have not upheld theirs. They are refusing to credit me XXXX XXXX XXXX miles I am due for participating in this promotion. See attached letter, it explain everything, as well as supporting documents.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30319
Submitted Via: Web
Date Sent: 2023-02-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-07
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I was XXXX from XX/XX/XXXX to XX/XX/XXXX of the year XXXX Thats from the church it occurred to this card I know responsible for I was nowhere around. I have provided copy of police report and proof of XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91016
Submitted Via: Web
Date Sent: 2023-02-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Bank froze my account with no warning, no explanation and constantly hanging up the phone on me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07202
Submitted Via: Web
Date Sent: 2023-02-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-07
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/XXXX, I entered a claim through the Citi Bank mobile app to dispute an excessive charge. In the dispute, I explained that the Hotel had over charged me {$1500.00} instead of {$850.00} which resulted in an overcharge of {$670.00}. The amount of {$670.00} was temporarily reversed, then promptly reinstated without my knowledge on XX/XX/XXXX. When called Citi Bank dispute department, I was asked to send evidence supporting my claim, which I sent on XX/XX/XXXX @ XXXX. This email included and explanation, and the receipt I received from the XXXX XXXX showing the correct amount that should have been charged to my card. I then called to follow up the dispute on eight more times on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, twice on XX/XX/XXXX, and finally on XX/XX/XXXX. Each time I called, I was told as told to either expect a refund within 5-7 business days, wait 7-10 business days or that my case was still pending and that they haven't gotten any updates from the investigations department. I was issued. I was once issued XXXX miles for the inconvenience. During my last conversation with the dispute department, I was told by Citi Bank that I need to go to the merchant directly to get my refund. I spoke to the supervisor, who told me that they can no longer help be because, they longer have the authorization to dispute the amount due to the amount of time that has passed. It's been 5 months since I opened the dispute with no resolution.
Company Response:
State: IL
Zip: 60605
Submitted Via: Web
Date Sent: 2023-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-07
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I have opened a checking account on XX/XX/XXXX based on promotion to receive {$500.00} bonus. I have fulfilled all the requirements for the bonus. According to the promotion the bonus was supposed to be in the account on XX/XX/XXXX. However, nothing was deposited. I went to the branch several times and opened a case # XXXX on XX/XX/XXXX at the branch. At the branch I was told that everything is in order in my account and that the case would be resolved in 5 business days. However, there is no resolution yet. The managers at the branch are neither returning my calls nor replying emails about the issue. Every time I call the main number for the bank I am told to wait longer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07006
Submitted Via: Web
Date Sent: 2023-02-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-07
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: Denied credit card in error, CitiBank refusal to address concern, repeated denial over the years. Perfect credit ( above XXXX ) amongst all 3 major credit reporting bureaus, long credit history, and great debt to income ratio.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11373
Submitted Via: Web
Date Sent: 2023-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-07
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I have a XXXX XXXX XXXX. I have a citi credit card set up on autopay. On XX/XX/23, I found XXXX charges from citi. XXXX purported to be a returned check fee and the other an insufficient funds fee. Both carry the same transaction number and both claim to be the result of a returned autopay. 1. Although an autopay was due around this time, the bank records show a sufficient balance available and show that no attempted debit was made. 2. The auto debit was {$25.00} and the XXXX fees ( differently styled returned item fees ) amount to {$90.00} in fees. The only contact with Citi advised that she was not authorized to address such issues and could not reach a supervisor. She was only able to read a script stating that the " fees are valid ''. She was unable to define the nature of the fees, explain why there were XXXX separate fees in differing amounts for XXXX alleged transaction or provide a transaction ID to prove Citi made a successful autodebit attempt. The only information she could offer was a XXXX XXXX XXXX write a letter to Citi. A copy of this complaint will be forwarded to that XXXX XXXX XXXX Citi has violated the terms of their own contract by applying multiple fees to XXXX transaction and has engaged in fraudulent practiced by failing to attempt a transaction and then gouging the customer, TWICE, for their failure.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KS
Zip: 667XX
Submitted Via: Web
Date Sent: 2023-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-07
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Citi allowed someone to change the address on my account to the following address XXXX XXXX AV, XXXX CA XXXX. I have never lived at this address, and I have never lived in California. The change likely occurred after issuance of my Billing Statement ending XX/XX/XXXX, and before the issuance of the Billing Statement ending XX/XX/XXXX. Enclosed is a copy of the Statement ending XX/XX/XXXX, which contained the fraudulent address. Citi has refused to remove a {$540.00} fraudulent charge for the purchase of tires at or from a store in XXXX. As of this submittal Citi has not explained how, when, and why my home address was changed and Citi never notified me of the address change.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 151XX
Submitted Via: Web
Date Sent: 2023-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-07
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: I have directed XXXX to include a statement of dispute on my credit report twice, in writing, but they have refused to do so. They are now saying that there is not enough information to complete my request, but they are clearly just placing roadblocks in my path to prevent me from communicating directly with potential lenders about XXXX 's false claim that I have " insufficient credit history, '' when I have over 30 years of positive credit history. As a XXXX Military Veteran, I am incensed that XXXX is deliberately interfering with my rights under the Fair Credit Reporting Act.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 376XX
Submitted Via: Web
Date Sent: 2023-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A