Date Received: 2023-03-28
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX child support froze my checking saving brokerage account do to non payment, unemployment wasnt sending out my payments.. I spoke with child support agency and paid what was owed, child support send out letter On XX/XX/2023 to bank and I, stating to terminate restraining notice and execution as you can see.. i recieved the letter Monday XXXX XXXX .. be calling calling and dont get know where.. I do need my funds to pay my bills please help
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10027
Submitted Via: Web
Date Sent: 2023-03-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-28
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: In mid XX/XX/XXXX, I opened and deposited more than {$75000.00} into a Citi checking account after being promised by the promotion that I will receive {$1000.00} by early XX/XX/XXXX. However, the bonus has not been received yet. How did I try to resolve this with them? I called Citi in mid XXXX to ask why I have not received the bonus yet, and was being told I would be qualified for the {$1000.00} bonus because I did all the required activities, and they would open an investigation for me, which would take 7 business days to be processed. After the 7 business days, I still have not received the bonus, so I called again on XX/XX/XXXX. This time, Citi said the information given to me that it would take 7 business days to be processed is wrong, and it would actually take 40 business days now. At this point, I've been manipulated by Citi, and it feels like a scam.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02125
Submitted Via: Web
Date Sent: 2023-03-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-28
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: Applied for a new credit card with Citibank back in XX/XX/2022. The promotional terms were if you spent {$4000.00} in XXXX months, you would receive XXXX citi points ( thank-you points ) in your account. There was an error in the system, and the card was sent to the wrong address so it was returned to sender. After going back and forth why my card never arrived, they finally figured out the wrong address was in the system. It took several calls to figure what the reason was, as no one would talk to me due to security reasons. A manager finally determined a work-around ( weeks later ) to get access to my account. I even had to pay the annual fee in person at a store since they wouldn't take my payment over the phone due to account security reasons. When the card finally arrived ( two months later after applying ), I only had a few weeks left in that three month window to obtain the promotion. I called customer service and explained that my window was now short, and they assured me to wait it out and when I do hit the threshold, to call back to get the points. I reached the minimum amount a few weeks later and when calling back, I was told I missed the window. I only had the card for a total of six weeks when I reached the minimum spend for the promotion ( which was three months advertised ). When I called customer service back, they said someone should have told me I got a two week extension. To make matters worse, the date that I reached the minimum spend missed their 'extension ' by only a few days. No one told me that when I called initially ; all that was said was to just 'call back when I reach the minimum spend ' and then they should take care of it. No Due to an error in the system for the wrong address, I only had the card six weeks before I reached the minimum spend for the promotion, yet was told they wouldn't honor it. Several mis-communications, frustrations, and mis-informings from the company 's side over a three month period and super unprofessional. The last communication I had was after I closed the account due to my frustrations. I was told that since the account was closed, they wouldn't honor it. Irony is I closed it because I was told there was nothing they could do for me earlier so why have an account open for an unprofessional company? I tried one last time to no avail. All of my current and future clients will know to avoid Citibank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DC
Zip: 20003
Submitted Via: Web
Date Sent: 2023-03-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-28
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I am a Citi Mastercard member. Citi offers a milage that I can use to purchase airline tickets and rent a car. I planned for trip to XXXX XXXX, CA for XX/XX/XXXX, XXXXbOn XX/XX/XXXX I reserved a car through Citi Advantage XXXX program from one of the Citi affiliated agency /reseller called XXXX XXXX XXXX However, it appeared that they sold me to another Car rental in XXXX XXXX called XXXX XXXX XXXX Whom I was unsuccessful to contact since I rented the car. So, I was not able to cancel it. On XX/XX/XXXX, at around XXXX XXXX XXXX XXXX PST or XXXX EST I went to pick up the car from XXXX. The only car they had was a XXXX XXXX. I was told it is a new car. But that was false. Once I went to the Car, I saw an old car has XXXX miles on it. Manual window, locks etc. I was exhausted from my log trip and was very tired to come back to the reservation desk as both are far away from each other. I was told that the car should have a full tank of gas, but that is also false. Anyway, I took the car and filled up gas on the XXXX and XXXX of XXXX on my way back to the hotel for the day, using the same Citi MC. I returned the car at XXXX XXXX next day, XX/XX/XXXX. To catch my flight back home. I have noticed there were three charges on my credit card even though I have fully paid for the rental using my A Advantage milage ( Credit card milage as it called by Citi cards ). Once charge on XX/XX/XXXX for {$250.00} ( Pending ), other one on XX/XX/XXXX for {$41.00} and the third one was on XX/XX/XXXX ( even before I receive the car ) for {$14.00}. This is because the Credit card was from Citi and XXXX car rental is their subsidiary. So, they are reckless to charge my card. I submitted disputes for the {$41.00} and {$14.00} and asked Citi why those charges are. I did not yet dispute the pending charge of {$250.00}, since it is still pending as of today. As of today, I have not received a response from Citi. On XX/XX/XXXX, I noticed that Citi issued credit for {$14.00} but falsely claimed that they have resolved my dispute for the {$41.00}. I tried to contact Customer Service However, it was impossible to get in touch with anyone. So, I used their online chat which is a simple robot and after repeated request for a live person, someone came in but he said he had to transfer to another team who can help me. Again waiting.. Finally, I got one person named XXXX. She also falsely claimed that I did not provide any documentation. Whereas, I have attached the contract and my full payment with my dispute. I asked XXXX three times, What was this charge for I do not know if she did not understand my question, which I doubt or did not want to understand my question. She did not respond, finally she said she would be talking to someone about it and would get back. I was waiting for her return. But suddenly, my access to the chat was blocked saying something went wrong I was not able to get back to XXXX after several attempts. Based on my experience, I realized that Citi would not give me an answer as they are in improper business practices Therefore, I need your help to stop these types of improper business practices. I have attached the proof of payment and a copy of the online chat I had with Citi.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-28
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I have been trying to get this unauthorized Inquiry off my credit report for months. I have sent in 4 disputes and nothing is being done. I have sent in proof that I myself are submitting the request to have this removed. I have filled for a full file disclosure and never received it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60827
Submitted Via: Web
Date Sent: 2023-03-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-28
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I applied for a XXXX XXXX credit card in XXXX. All the information I gave was correct. I never received the card. Citi bank started calling about the account. I got an email from them that said I had an outstanding debt. I called them and spent over an hour explaining I never received the card. The card they had listed had my divorced name which I haven't used in 28 years! I told them this. I was transferred to their fraud dept., then to their security dept. and 2 more departments. Each time I explained I never received the card, the last name they had wasn't my legal name, and if I didn't have a card how could I incur a debt? They call me 3-5 times a day everyday to go online, put in my account number, to remedy the debt! I don't have a card, an account number, or the name they have listed. This is harassment and I please want it to stop. Please help me. XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 148XX
Submitted Via: Web
Date Sent: 2023-03-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-28
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: CBNA XXXX is not reporting to XXXX. Please make sure this is reporting to all major credit bureaus
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29016
Submitted Via: Web
Date Sent: 2023-03-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-28
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/2023 I initiated the return process for an item purchased from Best Buy, ( Order Number : XXXX, Total : {$410.00} ), by logging into my best buy account online and following through the instructions for beginning a return. Per the site instructions, the return for this item would need to be done in-store, at ANY location. On XX/XX/2023 I visited the Best Buy location in XXXX, CA ( XXXX XXXX XXXX XXXX ) and attempted to return the item. After several employees had difficulty with processing the return, it was brought to my attention that the item that I picked-up at the XXXX XXXX XXXX location, did not match the item on the purchase receipt. Although visually the same, the item had a different model number ( Model : XXXX ) and as such they could not return the item. As show in the attachment, the item in my possession has additional features and retails for a higher cost, but looks identical to the model I had purchased initially. The representatives in-store understood the mistake but only offered for me to return to the pick-up location and have the employees there correct their mix-up. No guarantees were made that the item would in fact be returned or credit offered for the mistake at any location. It was made very clear that they would not be processing a return at that store. I advised the Store representatives I would be disputing the charge and they did not present any objections. On XX/XX/2023 I filed the dispute on my Citi Card. I presented the documentation available to me, however the charge remains with no further action taken by Citi.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92504
Submitted Via: Web
Date Sent: 2023-03-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-28
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: Someone tried to open an account in my name from Macys credit card!! I spoke with a XXXX specialist and they informed me to complete this!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 151XX
Submitted Via: Web
Date Sent: 2023-03-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-29
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I am unable to speak with the credit card company with the phone number on the card regarding a fraudulent charge on my card. The call center is not taking calls, rather they answer and then hang up immediately saying they have system issues. This has been reported to my credit score and I am unable to reach anyone to resolve this has been ongoing since XX/XX/2022 XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33647
Submitted Via: Web
Date Sent: 2023-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A