Date Received: 2023-04-20
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2023, I made a {$1600.00} cash deposit on the drive through ATM at the CitiBank branch located at XXXX XXXX XXXX XXXX. Upon the trial, the machine only gave me a slip saying that there was a technical error and that it could not give it to me back. I contacted customer service and its been more than 2 months since the occurrence.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33433
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: Taking advantage of a Citi Cards balance transfer promotion, I requested through customer services that they make a transfer for {$670.00} to XXXX XXXX from the XXXXXXXX XXXX store, when I checked the account, the transfer was made to a XXXXXXXX XXXX XXXX XXXXXXXX and I don't have an account with that bank, because it was a mistake by your customer services. Since the month of XXXX I started the claim with Citi. On XX/XX/XXXX they sent a letter only to notify me that the transfer had indeed been made to XXXX XXXX XXXX When they did not solve my problem, because they neither made the transfer to XXXX nor credited the money to my account, I called again and they promised me an investigation. On XX/XX/XXXX, they sent me a second letter and in this they tell me that I am the one to call XXXX XXXXXXXX XXXX but I do not have an account with that bank. I called again to tell them that it is Citi who has to work on it, because they made the mistake, so they told me that I would resubmit my complaint to resolve ; but on XX/XX/XXXX they sent me a third letter and in this they tell me that Citi definitely can't do anything and that I am the one to complain to XXXX XXXXXXXX XXXX, I called again and this time they put me through a supervisor, she agreed with me, but so far they do not solve the problem for me ; I made this last call on XX/XX/XXXX with a supervisor named XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90241
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I am writing to dispute a promotion that was denied. I have included that dispute resolution letter for your reference. I was denied because the Citi Priority Account package is not eligible under this promotion. In XX/XX/XXXX, I was targeted on my Citibank app with this promotion to open a Citi Accelerate Savings Account. I have included a copy of the promotion screenshot from my phone. In the screenshot, you can see that there is no mention of Access Account or Priority Account. It simply says : 1 ) Open a new eligible Citi Accelerate Online Savings Account during the offer period XX/XX/XXXX XX/XX/XXXX. In accordance with the promotion instructions, I deposited over {$50000.00} of New-to-Citibank funds into the new account, and then I maintained over {$50000.00} balance in the new account for an additional 60 consecutive calendar days. Let me reiterate that I was TARGETED with this promotion on my app ; I simply responded to this targeting. I acted in accordance with the instructions from the promotion, as my screenshot provides sufficient proof. I believe that I should have qualified for this promotion. Citibank owes me a {$450.00} cash bonus.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 18940
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: On XX/XX/ I called XXXX XXXX to pay for seat changes for 3 passengers on the same reservation. The representative told me that my total purchase was {$280.00}. I charged the purchase to my XXXX XXXX retail card issued by Citi Retail. Citi Retail offers 6months promotional financing on purchases of {$150.00} or more. When the purchase posted to my account it was posted as 3 separate transactions XXXX, XXXX, & XXXX therefore excluding me from the promotional financing. I sent Citi Retail a secured message through my account center on XX/XX/. They told me to call Citi Retail customer service. I called and they refused to fix the issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: 38654
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I check my XXXX XXXX and notice hard inquiry that should not be there. I have never open credit card with these company. CBNA/THD its affecting my credit. I tried reaching out to them and no luck. I want dispute these.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90011
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: My account, ending in ( XXXX ) was compromised, whereas someone disputed my valid transactions & I disputed the FRAUDULENT DISPUTES! I received a provisional credit, in the amount of {$7800.00}, to make good, on the valid transactions, that were disputed, fraudently! However, there was a XXXX transaction, that obviously wasnt disputed, by CitiBank, as fraud, considering it wasnt handled, like the other transactions. I pleaded with Citi, via phone/email/internet/fax, to correct this, but they would not! The transaction should have been reversed, as there should be nothing, for me to provide, considering the initial dispute, that was disputed, by me, was FRAUDULENT! One of your staff members handled this, as a regular dispute, though it was fraudulent! Please fix this, as my account is closed, with a negative balance of {$2700.00}! I would appreciate it, if my account were reopened, as it should have never been closed, Also, Id like to be compensated, for damages, as this caused a trickling effect of derogatory situations, for my children & me! Thank you!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30349
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-21
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: This creditor engaged in abusive, deceptive, and unfair practices of the FDCPA which it prohibits. According to 15 USC 1666b it is a billing error I did not receive a statement 21 days before the late payment error. If finance charge included, there should be no late payments pursuant 15 USC 1605 ( a ) due to finance charge bring sum of all charges so I can not be penalized for something that is already paid in full.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33032
Submitted Via: Web
Date Sent: 2023-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Someone stole my personal information and opened a credit card at CITICARDS CBNA and another credit card at XXXX in my name. As soon as I found out in XX/XX/2023, I immediately called all three credit bureaus, as well as the Federal Trade Commission, to report the theft of my personal information and dispute these credit cards. After investigating, I received a report from XXXX stating that the disputes with CITICARDS CBNA and XXXX were not changed as a result of their processing of my dispute. The companies that reported the information have certified that the information is accurate. This is a false statement. I have not received reports ( still waiting ) from the other credit bureaus and FTC yet.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33040
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: I am pioneer of XXXX XXXX XXXX and was employed by XXXX XXXX emp number and purchased XXXX stocks as XXXX expended between XXXX to XXXX dollars XXXX. It should be XXXX dollars now. Instead i had to sell it in XXXX for XXXX dollars or so or earlier. I was in marital relation with XXXX and XXXX did not hire me as a fulltime regular staff until i went through a summary dissolution in XXXX in XXXX. I suspect i was not given company options that i could sell and retire in XXXX by those aware of the marital separation. Now my mother is dead and i am not with XXXX. I had some health issues and i was erotically immature and could heal my self only by visiting XXXX XXXX. I do nt have any income and XXXX seeded XXXX i should be having a stock portfolio of all browser based companies and should be worth few XXXX. Instead i am injured and exploited and i am exploited by cyber lawyers and investigators i suspect this internet center is managed by those and they are paid and is a crime. I demand execution of whoever is managing my money as it is my money and not XXXX money or XXXX money and they are plainly thieves that has attacked me using XXXX XXXX and employing many staff using me. I need an ATM issued by citibank
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 940XX
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: On the night of XXXX XXXX I tried to make an order from the website https : XXXX for the amount of {$120.00}. I tried to pay with my business card from CITIBANK. This transaction wasn't approved. Next morning, on XXXX XXXX, I received a call from the fraud department of CitiBank. I didn't answer it because my phone was turned off overnight. When I heard their message I right away called back it probably was XXXX min after I received their call. The agent asked me a few questions and informed me that my account was open and I could use it. Almost right away I tried to order from the same website again ; however, again my purchase didn't go through. I called CitiBank again and, after talking with the representative, I had been promised that someone from the fraud department would call me the same day. No one called me back. On Monday, XX/XX/XXXX, the first thing I did was to call the bank, however they continued to transfer me from one person to another without being able to provide me any information of why my account was blocked, or to answer any of my questions in a manner that satisfied me, or even made sense, or how long it will take for things to resolve. Each agent continued to tell me that they belong to the fraud department and, somehow, they seem to be all supervisors even. It is important for me to mention that the account Im talking about is a business account of 5 years ; that my account was always in good standing, and that I did have sufficient money in the account to cover all my purchases. I had also made purchases on this website before and the amount that I was charging was about {$120.00} USD, not a major purchase of thousands of dollars. At the end of several days and many attempts at trying to get information regarding my account and my situation with the bank, with my money locked up and an utter inability to do anything on my part, I was promised that someone would call me back within the next 48 hours. Such a call never happened, and I never received any pertinent information. I thought that the issue was that I ordered from a website that is not American, but I was never advised about anything I could understand. While all this was happening, I also needed to transfer {$9000.00} from my XXXX XXXX account to the CitiBank account in question. On Thursday, XX/XX/XXXX, I called the bank, yet again, to try to obtain information to understand where or what the issues were but, after talking to agents, and what were said to be managers, all I was told was that my account had been closed, without any other explanation or reasoning. That was the supposed fate of all my Citi accounts, business and private. To this day, Wednesday, XXXX XXXX, I have yet to be given any reason why my accounts were blocked, closed and or removed. All I know is that the last person I spoke to merely said that I will receive a letter of explanation as to the reasons for my account closures. I was also told all the money would be released between 60-90 days. I have yet to receive a letter explaining sensibly any reasons for my accounts being closed and Im still waiting for my funds to be released. This entire ordeal left me in utter shock and unable to respond or react in any way at first. On the days I called, even just to find out that the wire transfer of {$9000.00} was received, no one would give me any information about it, so, naturally I felt worried and scared. I didnt know if Id have my money at all at any time. This really worried me and truly scared me very much! I live in the California mountains, and there is no citibank here. I was only able to visit a CitiBank branch on XX/XX/XXXX or XXXX and all I got from the representative there, at the Citibank in XXXX XXXX, was the same story about needing to receive a letter explaining the situation. The representative was very nice and tried to help and call different departments to help me to understand what was going on but, in the end, once more, she couldnt help me at all. When I asked for {$9000.00} I continued to hear that I will see this money in 60-90 days. Around XX/XX/XXXX I received a letter from CitiBank. Alas, this letter didnt provide me any information as to the reasoning for closing my account or anything else that could help me understand anything at all. Naturally, I find myself extremely disappointed in the overall performance of this bank and its personnel. Today XX/XX/XXXX, I still dont know why my Business account was closed. The bank now is not answering because my debit card is not working. I am still missing almost {$10000.00} and paying interest to other banks as I couldnt use this money. I am very disappointed with the bank closing accounts, without providing reasons and solutions for their customers, specifically business ones as some deals got canceled. I am still in the process of recovering from all this situation that will take at least another 2 months. Looking forward for your support
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 932XX
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A