Date Received: 2023-09-21
Issue: Problem caused by your funds being low
Subissue: Bounced checks or returned payments
Consumer Complaint: Someone gained access to my mobile account and cashed checks and I was held responsible for these actions and they knew that there was a problem. They called me and told me that there was a breach in the security and they let this happen. Then they made me pay for it XXXX dollars worth and then have closed all my accounts and kept the remaining money in the accounts for two months now and there is no end in site
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AK
Zip: 996XX
Submitted Via: Web
Date Sent: 2023-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-21
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: There seems to be a known technical issue with CitiBusiness Credit cards where transactions and statements for the month of XX/XX/2023 are not available, nor accessible through their online portal. I have spoken with technical support, and they have told me that this is an ongoing issue that is yet to be fixed. In the meantime certain customers are to do without a statement for the month of XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11101
Submitted Via: Web
Date Sent: 2023-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-21
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: In XXXX XXXX XXXX I had multiple identity thefts. Had addition monitoring services. In XXXX I reported fraud charges on a CITI bank credit card. After doing this, fraud charge was credited back to the account. I spoke with CITI bank fraud department assuring me after there review they were able to confirm fraud / identity theft as the charge was in another state. Confirmed signatures did not match. I learned year or two later it was sent to collections. Now XX/XX/XXXX XXXX XXXX has put this on my credit report. I have disputed this with all 3 credit agencies. To my understanding this was complete in XX/XX/XXXX. All other fraud from identity theft has been removed. There was cable, XXXX XXXX energy. My purse was stolen out of my car in XXXX I believe this and a XXXX email is how it was compromised. I would like to dispute this issue immediately. Please assist me with doing so.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IA
Zip: 503XX
Submitted Via: Web
Date Sent: 2023-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-22
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: When I try to open a Recents credit card with you guys I was denied and the only reason I was given was restricted account. I asked how to restrict it and they said I couldn't because I had a card that you guys charged off several several years ago. This is probably has to do with the time that I experienced identity theft and account takeovers it's many years old and I really think it would be fair to not treat me as a victim and give me a fair chance to apply to a credit card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 802XX
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Called again on the XX/XX/XXXX was identified twice on the call, was passed to the XXXX team. The XXXX team then informed me I had to go to the branch to be identified and that they had no record of my XXXX previous visits to the branch despite me having provided them with the dates. The XXXX team then said that they were transferring my call to another team. I tried to not be transferred but they did it anyway. When I was transferred it went to an automated switchboard that asked me to chose from options on why I was calling. When I pressed option XXXX, it said that the branch was closed and for me to try again and disconnected the call. That was XXXX. I called again and my identity was checked again. I informed the operator of the complaints I had made to citi and several regulators. they then put me on hold while they would check my account. After XXXX mins of being on the call they came back and passed me to another team. They asked me why I was calling to which I responded I was calling to unblock my account. They asked more security questions. I asked for their name XXXX and said they can not provide their last name. They asked me to logout and then login to verify my identity on the citi app. I verified it on the app and they acknowledged it. Then they put me on hold again to verify the account. Its been XXXX on the call. They again refer back to the letter and were going to send a new one. I refused this and they mentioned they understand but they insisted that I needed to wait for a new letter to be sent today. While I asked to speak to someone with the authority to understand the size of the problem they disconnected the call. This was after XXXX mins on the second call.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10014
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-22
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: Some one open Macy account on XX/XX/ and charges {$920.00}. I only found out when Macy send the statement and credit card home on XX/XX/23. I try to request Macys for video of the charges on that date because I believe they have my identity and open on that date. If you ask Macys at XXXX XXXX XXXX in XXXX, TX on that date and at the men dept then you can see the person doing fraud. Because all Macys has camera inside store.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77407
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-21
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I disputed items inaccurate on my credit report. debt not owed, I asked for a signatures, agreements, purchase information such as who authorized, where items were bought, delivered to, picked up from- etc.The companies only provided me with monthly statements. I argued that this is not proof of a debt owed the company said that they verified my name and address so its considered valid. I explained that they are violating FCRA REGULATIONS. They said that they are well within their rights as a creditor/ credit reporting agency
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30134
Submitted Via: Web
Date Sent: 2023-09-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-22
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Best Buy owes me a total of {$4200.00}. Ive been trying to get my refund since XXXX and have not had any help from the representatives. They claim they sent a refund to my checking account, when in fact they actually withdrew the money. They requested copies of my bank statements as proof that I did not receive the funds. I have provided to them but they still wont issue my refund.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33063
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-22
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I would like complaint XXXX re-opened. In response to the companys response- The companys response is inaccurate. I reached out and submitted dispute on XX/XX/2022. The complaint was re-raised on XX/XX/2022, after it was closed. Included in my original submission is a screenshot of correspondence on the XXXX portal. Where you will see a dispute was started on XX/XX/2022. The customer service representatives closed that dispute on XX/XX/2022 citing ( XXXX ) credits were provided. These credits were not for the defective item but for being overcharged twice. I had the dispute re-raised 7 days after receiving the decision. As I was always disputing the remaining charge for product defective.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-22
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: On XX/XX/2023, I reached out to Citibank and disputed the following charges : XXXX XXXX. XXXX XXXX XXXX XXXX XXXX {$100.00}, and XX/XX/2023, XXXX XXXXXXXX XXXX XXXX, {$2.00}, as fraudulent not belonging to cardholder requested removal of charges and for a new card number to immediately issued. Citibank has refused to remove charges and give the cardholder a new account number, encouraging further unauthorized usage of card charges and accumulation of interest on fraudulent charges. Citibank is also making it impossible for the consumer to reach out by telephone to immediately dispute fraudulent charges and obtain new cards or account information placing the consumer in a telephone queue only to then disconnect the call.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A