Date Received: 2023-10-09
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Dear Sir/Madam, I am writing to report a fraudulent activity that has severely impacted my credit standing. On XX/XX/2023, a credit card was opened under my name with THE XXXX XXXX XXXX bearing the account number XXXX. I wish to categorically state that I did not open this account, nor have I authorized anyone to do so on my behalf. I recently became aware of this situation when I noticed an unfamiliar and unpaid balance on my credit report linked to the aforementioned card. This unauthorized debt has unfortunately affected my credit score negatively, a score which I have meticulously built over the years. I have taken the following immediate step on my end : Alerted the credit bureaus and placed a fraud alert on my credit reports. I request the Federal Trade Commission 's assistance in investigating this matter further and taking appropriate action to prevent such incidents in the future. I understand the FTC plays a vital role in guiding victims of identity theft, and I look forward to any support and recommendations you can offer. The emotional and XXXX XXXX of knowing one 's identity can be so easily compromised is deeply unsettling. I would be grateful for any assistance you can provide in helping me resolve this issue and safeguard my identity and credit. If you require any additional information or documents, please feel free to contact me at XXXX XXXX XXXX or XXXX Thank you for your attention to this urgent matter. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 711XX
Submitted Via: Web
Date Sent: 2023-10-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-10
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: My Citibank savings account was made inactive. I was sent emails warning an account would be made inactive, but the number of the account did not match my savings account. I have been making deposits one to two times per month since opening the account XXXX years ago. My account was placed in inactive status on XX/XX/23. I called asking how to make it active and was told to send a letter to Texas. I sent the letter in XXXX but heard nothing. I called back and was told to send another letter. This time I sent it priority mail with tracking. It was delivered on XX/XX/23 but my account is still inactive. There are no Citibank locations within XXXX hours of me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02155
Submitted Via: Web
Date Sent: 2023-10-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-10
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/2023, XXXX XXXX, a website hosting company, posted charge on my Sears credit card using credit card information stored previously without my consent. I tried to contact the merchant but got no response. The credit card issuer declined to investigate the improper use of my credit card information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-08
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Home Depot is reporting two purchases on a card ( ending in XXXX ) which I have never had in my possession : {$380.00} in XXXX XXXX on XX/XX/, & {$120.00} in a XXXX Home Depot on XX/XX/. I have advised Home Depot that I never had that card, & that I did not make those charges. Home Depot removed the {$120.00} from my statement but the {$380.00} charge is still showing. I have changed my account password to help prevent this type of fraud in the future. Home Depot is now tracking a new card # XXXX on my account. I have not received the referenced card.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11216
Submitted Via: Web
Date Sent: 2023-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-08
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: I have a plan to pay the minimum balance due on a 24 month no interest Best Buy credit card. They continue to call me 3-4 times a day every day for the past 2 weeks.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27526
Submitted Via: Web
Date Sent: 2023-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-08
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: I have a plan to pay the minimum balance due on a 24 month no interest Best Buy credit card. They continue to call me 3-4 times a day every day for the past 2 weeks.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27526
Submitted Via: Web
Date Sent: 2023-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-09
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I dispute this debt a couple of times with expirian and they keep the same status when they didnt investigate it. This macys account on my expirian credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PR
Zip: 006XX
Submitted Via: Web
Date Sent: 2023-10-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-09
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: Erroneous balance transfer to my credit card. Its was added to my Citi card from a XXXX XXXXXXXX, each bank is claiming its the others issue and can offer me no help. I now have a {$4000.00} debt that isn't mine and no help. Each time I called Citi I was told to wait 2 weeks and it would be resolved. The transfer happened in XXXX : XXXX phone calls to Citi and a month and a half later later and no evidence of an investigation they said was done and completed, despite multiple requests. I was told to call XXXX, and XXXX had no information on their end as it wasn't from my XXXX account so they said there's nothing they could do. Today XXXX I called Citi and was told the investigation was completed and now XXXX has to do an investigation but they can't tell me if they are.I called XXXX and was told Citi needs to take care of it. I sent XXXX a secure message with my Citi statements. Each bank is claiming its the others issue, I am left with {$4000.00} debt and no help or communication.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 026XX
Submitted Via: Web
Date Sent: 2023-10-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-08
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I have absolutely no knowledge of these hard inquiries, 1. from CITIBANK BEST BUY ( Television & Radio ) Date : XX/XX/XXXX XXXX ( BANK ) XX/XX/XXXX XXXX. XXXX XXXX XXXX ( BANK ) XX/XX/XXXXXXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10455
Submitted Via: Web
Date Sent: 2023-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-08
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: In reference to Case ID : XXXX. I in fact am not responsible for the charge below : Date : XX/XX/2023 Amount : {$150.00} Description : XXXX XXXXXXXX XXXX XXXX XXXXXXXX. The merchant did not deliver the goods as promised. When I arrived to complete check-in at the hotel I observed bed bugs, stained mattresses, and poor room standards. The room I purchased with the merchant XXXX was not the same room standards that were actually presented at check-in. I immediately declined staying at the hotel. I was in the hotel room all of XXXX minutes. The front desk clerk informed me that the XXXX XXXX XXXX would not be able to reimburse me because I purchased the room with XXXX. I was informed by the clerk to obtain my full refund from XXXX. I was out of town for a family wedding and was hugely inconvenienced. There were no other hotels available at the rate I purchased the XXXX XXXX XXXX. XXXX XXXX declined any refund stating that I authorized the charges. I was treated extremely poorly by XXXX 's customer care support team. I agree that I did authorize the charge with the condition that I would be provided a clean, healthy and upstanding room. The merchant failed to provide the " goods as described '' and I did not get to utilize the services I invested my monies into. At the last minute I had to come out of pocket a total of {$300.00} in additional monies. I opened a dispute with CitiBank. I sent all requested information to CitiBank. Citibank notified me that CitiBank would side with the merchant because the merchant provided their rebuttal stating I approved the transaction. However, XXXX is responsible for holding the hotels, airlines, and car rentals responsible for providing substantial services to XXXX 's customers. XXXX is not to hold the consumer responsible for the lack of good faith provided by XXXX 's contractors. Exhibit A shows the photos of the actual room conditions of the XXXX XXXX XXXXXXXX. Exhibit B shows that I provided the information requested from Citi Bank to which I responded : Neither I, nor anyone authorized by me, made this charge or received any benefit. Hence, as the card holder I have provided all requested information from CitiBank and have fully cooperated in this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 211XX
Submitted Via: Web
Date Sent: 2023-10-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A