Date Received: 2023-10-18
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I had a CITI Bank Credit Card and a Costco CITI Bank card. I asked CITI to put me on a payment plan for the CITI card. They put me on a XXXX year plan to pay it off. When my COSTCO CITI card came up for renewal they closed it. I had never been late on a payment and had always paid more than the minimum amount. I called them and they said they couldn't do anything about it because it was closed. I have had a Sears Credit Card since XXXX. Recently CITI Bank took it over. It was up for renewal and I received a letter stating they were closing it for Unsatisfactory credit and/or derogatory public record references. It is paid off, I have never been late on a payment since the card was opened in XXXX and according to XXXX my credit rating is XXXX as of XX/XX/XXXX. I have tried to contact CITI, but because the card is closed I can not get through to talk with anyone. I believe CITI bank is discriminating against me because I asked them to put me on a payment plan for my original CITI card. Now if any of my other cards are taken over by CITI bank they just close them which is hurting my credit score. Do they have the right to just do this? After all if it wasn't for the Consumer baling them out in XXXX and XXXX, they would have gone bankrupt. Yet they can just start closing my credit cards and hurting my credit score? I also have a Home Depot credit card that was recently taken over by CITI Bank, are they going to close that too when it comes up for renewal? I just don't understand how they can close a credit card without good reason!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48092
Submitted Via: Web
Date Sent: 2023-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-18
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: I had a charge for a little over {$9800.00} which was assigned to a city flex pay plan with a locked interest rate of 9.9 %. I then did a balance transfer for a little over {$5000.00} which was at an introductory rate of 2.9 % which expired XX/XX/23 and was to be prime plus 15+ % interest, or nearly 3 times the interest for the flex plan after XX/XX/23. On XX/XX/23, after the expiration of the introductory rate, I made a payment of over {$6000.00}, enough to pay off the balance transfer amount as well as make the minimum payments on the other flex plans. The funds were actually removed from my bank on XX/XX/23, when the payment was finalized. On that day, XX/XX/23, I received an email ( attached ) from Citicards that I had paid off the flex plan at 9.9 % interest rate, meaning that they had not applied the payment to the higher 24.4 % interest balance for the balance transfer. I called the company and spoke to 2 agents and a supervisor ( XXXX ). They informed me that the issue with how the payment was applied was because the company 's computer system hadn't updated on XXXX, and so the computer had applied the payment incorrectly. They assured me that the issue would be corrected and to give them 10 business days to correct it. They placed a referral to the " back office '' to get the 9.9 % interest rate reinstated. I was told I would be notified once the interest rate had been corrected. However, this morning ( XX/XX/23 ) I called and spoke with another supervisor, XXXX, who informed me that the referral to correct the interest rate had been denied and that the current interest rate I'm paying on this slightly over {$5000.00} balance transfer amount is 24.4 %. He could not tell me who denied the referral, or why. I advised him that I understood it was the law to apply payments to the highest interest rate balances first and asked for an explanation why this wasn't done. I asked who denied the referral. I asked him what the name of the department the referral was sent to was called. He couldn't answer any of these questions. He tried to reach out to the first supervisor who helped me on XXXX, and then he resubmitted the referral for the request to have the interest rate corrected. It is my assertion that Citicards is participating in illegal, predatory lending practices. They are refusing to apply the payment correctly to the highest interest rate balance and they are attempting to extort 2.5 times ( and possibly higher at some point given that it's a variable rate ) the amount of interest from me that they are entitled to.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85743
Submitted Via: Web
Date Sent: 2023-10-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-18
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Remove All Fraudulent Accounts Immediately
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33056
Submitted Via: Web
Date Sent: 2023-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-18
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Back in XXXX I received a bonus check from my employer. I then received a email my account was being closed due to fraud. It would be closed it 60 days I lost access to my account I couldnt view how much money was left in there nothing. I called over the phone and was informed check was not cashed. I deposited the check via their mobile app. I called back days later to let them know indeed the check had been cashed and I had proof from my employer the funds were added to the account. Ive been getting the run around since XXXX for these funds. Never transferred to a Citi Bank supervisor or called back. I reach out multiple times and they tell me they will escalate the matter or to wait. One time I was advised to go to the branch I went to the branch mind you theres no branch in my city they are now closed so I traveled to this branch to be told there is nothing they could do. Im beyond frustrated and distraught at this situation. Im a XXXX mother in need of my funds. This has been a on going problem since XX/XX/2022 and have yet gotten a resolution or my money Back
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95215
Submitted Via: Web
Date Sent: 2023-10-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-18
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: On XX/XX/2023 I received in the mail a letter from XXXX XXXX XXXX XXXX XXXX ( XXXX ) stating that I owed {$9200.00} to them. I responded with a a letter to XXXX on XX/XX/2023 sent with certified mail inquiring as to why they think I owed the debt. I requested XXXX provide verification and documentation that there is a valid basis for claiming that I am required to pay the debt to the initial creditor, the chain-of-custody of the debt ( i.e. proof of XXXX 's ownership of the debt ), and details about XXXX authority to collect the debt on behalf of the original creditor in my state ( Florida ). XXXX mailed me back a document on XX/XX/2023 with information pertaining to the alleged debt to the original creditor ( the original credit card agreement and a recent credit card statement ). However, the letter did not provide information regarding the chain-of-custody of the debt ( i.e. proof of XXXX purchase of the debt from the original creditor ) nor verification of XXXX authority to collect the debt on behalf of the original creditor in the XXXX of Florida.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33014
Submitted Via: Web
Date Sent: 2023-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-18
Issue: Problem with customer service
Subissue:
Consumer Complaint: My bank citibank put a stop payment on a check for my rent last month, they even sent me a confirmation email to assure me that the funds would not go to my landlord company, however they did not honor it, also they are not protecting me as a long time consumer that for a payment that was transferred to a scammer according to bank they did not authorize it and that I should get it myself.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10701
Submitted Via: Web
Date Sent: 2023-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-18
Issue: Getting a credit card
Subissue: Sent card you never applied for
Consumer Complaint: I had a Best Buy store card. Several months ago, I received a Best Buy XXXX Credit Card. The offer did not include the credit card terms and conditions to explain the fees, etc. so I called Best Buy. I said I did not want the XXXX card without knowing the terms and that I would keep the store card. I was told that unless I activated the XXXX card that it would not be implemented. I did not activate it because I did not have the terms and conditions. I shredded the XXXX card. Best Buy has since converted my store card to a XXXX credit card and moved over my balance. I called Best Buy on XXXX and the card department said that I would not be getting my store card back. If this is an unfair practice, I would like my store card back. I do not want their XXXX credit card.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92122
Submitted Via: Web
Date Sent: 2023-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-18
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: This relates to a Best Buy credit card operated by Citigroup. On XX/XX/, a payment of {$2300.00} was withdrawn via XXXX from my personal checking account to pay off that month 's credit card bill in full. An erroneous second withdrawal was made on the same day for the same amount ( {$2300.00} ). Essentially, the credit card bill ended up being paid twice : once on purpose, the second time by error. I believe it had to do with a scheduled auto-payment issue. After the second withdrawal, the amount owed on my Citigroup credit card was negative, meaning I had a credit for the amount overpaid ( {$2300.00} ). I contacted Citigroup by phone on or around XX/XX/XXXX requesting a refund for the second ACH withdrawal. The representative told me they would send a check. The check did not arrive, so I contacted them again on XX/XX/XXXX, and they told me to wait as the check might still be on its way. Finally on XX/XX/XXXX, with the check having never arrived at my address, I called again. I spoke with someone and asked them to ACH me a refund immediately. At this point, it had been nearly XXXX weeks since I was missing my {$2300.00}, and I had bills to pay. The representative told me they would cancel the check ( that never arrived ) and XXXX me the money. They informed me it would take XXXX business days for this to happen, which was an unacceptable amount of time to me, considering how long it had already been with Citigroup having my money. I asked to speak with a supervisor, XXXX, who told me the same thing. I escalated it further to XXXX who assured me it was unlikely to take that long and that she would put in a note to expedite/prioritize it. As of right now, XXXX XXXX XXXX I still have not received the XXXX. Logging on to the Best Buy credit card page, I see that on XX/XX/XXXX, there was a credit balance refund for the same amount ( {$2300.00} ), but I don't see that money in my account. This is causing me significant distress as I am having to shuffle money around to ensure I have the resources to pay my bills, going on a month since the original Citigroup error.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22201
Submitted Via: Web
Date Sent: 2023-10-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-18
Issue: Credit monitoring or identity theft protection services
Subissue: Problem canceling credit monitoring or identify theft protection service
Consumer Complaint: i do not know where those inquiries came from.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02072
Submitted Via: Web
Date Sent: 2023-10-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-18
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: CITIBANK NA XXXX The balance on this account should be reporting as XXXX. I've contacted Citibank and they do not see any open balance but my credit reports are inaccurately reporting a balance of {$2300.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91711
Submitted Via: Web
Date Sent: 2023-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A