Date Received: 2021-09-24
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: This is XXXX XXXX XXXX, who is submitting this CFPB complaint myself and to inform you that there is no third party involve in the process. I'm not swayed that Bureaus efficiently pleased the principles of the Fair Credit Reporting Act in completing their investigation. The Bureaus are reporting inaccurate information on XXXX. XXXX FCRA, reporting must be 100 % accurate or the information must be deleted.
Company Response:
State: PA
Zip: 191XX
Submitted Via: Web
Date Sent: 2021-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-24
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Wayfair/ Comenity Bank failed to process my payment which was mailed to them 20 days prior to my due date. I ended up having to make my payment over the phone after realizing they never processed my payment. I had a late fee of {$40.00} applied and asked that this be waived. The account was paid in full. Wayfair clearly had a delay with processing mailed payments and they even claimed that due to covid it can take longer to process mail payments. This is unacceptable and my late fee needs to be refunded to me. There is a {$40.00} late fee to an account that has an interest fee of {$7.00} and this account had been paid in full based of the payoff balance provided by the creditor
Company Response:
State: TX
Zip: 78503
Submitted Via: Web
Date Sent: 2021-09-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-24
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: XXXX I went to XXXX, they asked me if I wanted a discount and I would sign up for a credit card. I never received my credit card or a statement of my charges. For 3 months I called them and asked for the card statement so I can make the payment, updating my address every time to the exact same address as they claimed that the reason I never got it. It frustrating paying a bill when you can not see what you have been charged for. 3 months later they tell me they will take me to the collection agency if I dont pay I explain I would like to know what I am paying they say they cant tell me. They will send me a statement of course again I never get the statement. They then call intimidating me that I have to pay right away over the phone even if I havent gotten a statement. They couldnt send it by email or mail. I ask them to pay the full what I owe. I close the account that day. Now they have put a charge of XXXX dollars on my account that they say I owe as the bill when I paid was processed XXXX after and therefore they will charge me XXXX dollars and a fee of XXXX dollars. They are complete scammers. Theyve taken advantage of me.
Company Response:
State: GA
Zip: 30305
Submitted Via: Web
Date Sent: 2021-09-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-23
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I paid XXXX XXXX/Comenity Bank the final payment on XX/XX/2019. I called XXXX XXXX and was told they would remove the negative information at the bureaus, but when I received the letter where they acknowledge ( " While we are confirming that your XXXX XXXX XXXX credit account is paid in full, keep in mind that any disputed amount is not included in this balance. Weve shared this information with the three major credit bureau reporting agencies. '' ) XXXX XXXX was one of many creditors that extended repayment terms during the height of the Pandemic. They did not keep their word. thank you.
Company Response:
State: MA
Zip: 01605
Submitted Via: Web
Date Sent: 2021-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-23
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I am XXXX XXXX XXXX and I am submitting this complaint myself and there is no third party involved. This account is reporting late as reported in my 3 Credit Bureaus. Lets correct this immediately. The Bureaus are required to verify for themselves, but they failed to neither verify nor update me about these complaints. Please update or remove the late payments from this account.
Company Response:
State: PA
Zip: 19145
Submitted Via: Web
Date Sent: 2021-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-23
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: Hello im writing you you because recently an account of mine was closed and I always paid on time I was finally happy where my credit was but I was deducted 42 points they closed my account because apparently I was 30 days late in XXXX but the money was in my account and it kept returning the payment I just want my credit to be where it was I will do anything please help me!
Company Response:
State: PA
Zip: 174XX
Submitted Via: Web
Date Sent: 2021-09-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-23
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I was XXXX in a XXXX suferring with XXXX for first payment i spoke with a live custmer service rep who stated they could not remove the payment status athough thr entire country should not be reporting late payments due to COVID, This one item have dropped my score 50 plus points and i am unable to obtain housing.
Company Response:
State: NJ
Zip: 07024
Submitted Via: Web
Date Sent: 2021-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-22
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: On XX/XX/XXXX, I contacted Comenity Bank regarding my Lane Bryant credit card about a notice I received stating my account had a past due balance of $ XXXX.I knew this was an error because I have monthly auto payments set up through my bank that always post before the XXXX of the month due date, and nothing hadchanged with this set up. I looked at my Lane Bryant account before I called customer service and saw that not only had no payments posted since XXXX, I had been charged several late fees and extra interest too.I then saw in mybank account that XXXX, XXXX, XXXX and XXXX 's payments had all been posted- I had cashed checks as proof. But I noticed that a few of the checks cleared much later than usual. When I called Lane Bryant Customer Service about these issues, I was notified that the mailing address for the payment processingcenter had changed and that this was probably the reason for the issues I was having with missed payments. I was never notified of this address change. The customer service agent told me I never would have known about it unless I looked at my statement online and saw the new address that was printed on it. I was then told the only way to resolve this was topost a message in the online messaging center about the issue and attach copies of the cancelled checks. And so I did, on XXXX. The four missed payments of {$65.00} finally posted to my credit card account yesterday - nearly a month after I first contacted Comenity about this issue. I suspect this is because I issued a complaint through the XXXX XXXX XXXX They also reimburseda {$35.00} late fee and {$5.00} in finance charges/interest. Unfortunately, the following issues still remain : 1. LATE FEES : Overall I accrued {$180.00} in late fees because of Comenity'serrors : XXXX XXXX XXXX$29.00}, XXXX XXXX $ XXXX - {$40.00}, XXXX - {$40.00}, XXXX - {$40.00}. - My XXXX payment was posted to my Lane Bryant account on XXXX, yet I was still charged a late fee of {$40.00} on XXXX - Comenity still needs to reimburse me for the remaining {$140.00} in late fees that are still on my account balance. 2. EXTRA INTEREST : According to the 26.9 % interest rate, I did a basic calculation ( {$180.00} [ late fees ] + {$260.00} [ misposted payments ] to come up with the {$110.00} in extra interest that has been applied to my account as a result of customer service 's errors. I realize this calculation may not be accurate, but the interest I need to be reimbursed for is definitely a lot more than {$5.00}. 3. CREDIT SCORE IMPACT : I am concerned that this situation may impact my credit score - if the false past due status of my account have been reported to credit bureaus, it must be corrected. And I will need it in writing that it has, if necessary. To date, I have contacted customer service three times and have written numerous letters through the online messaging center about these issues. Yesterday, I was told by customer service that I can not be reimbursed for more than {$35.00} in late fees. When I asked to be transferred to a supervisor, I was disconnected. My call has been disconnected every timeI call customer service.
Company Response:
State: IL
Zip: 60626
Submitted Via: Web
Date Sent: 2021-10-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-22
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I received an email from XXXX stating that there were changes to my credit and it showed that my account with Comenity Bank/Express had changed. I logged on to Express.com and it showed that I had a 0 credit limit and my account was closed. I was instructed to call ( XXXX ) XXXX. When I called and entered the last 4 digits of my SS #, it informed me that my account was closed and no further questions could be answered. I then went online to Comenity Bank.com and called ( XXXX ) XXXX and spoke with a representative of Comenity, who told me that a letter was sent to my currently address on XX/XX/2021 regarding the close of my account and that there was nothing she could tell me further regarding the close of the account. I informed her that I haven't even received a letter from Express before the account was closed and that today 's date was XX/XX/2021, so how could they close my account without even giving me proper notice. She told me she could not speak on that and I would need to wait for receipt of the letter. My Experian FICO Score is XXXX, and both XXXX and XXXX reflect XXXX. I have had the account with Express for almost 2 years and have paid the account in full. Why would they just close my account without notifying me first, at least via email, which they didn't and not explain to me why?
Company Response:
State: TX
Zip: 77477
Submitted Via: Web
Date Sent: 2021-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-22
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I purchased a product from Mayfair online at the time covid 19 was at it high point XXXX I bought a awning for my house, the ironing was {$350.00} I made contact with Wayfair to return the product, Wayfair at that time was not excepting any returns because of covid 19 and they told me to keep the product and they were going to give me a store credit as though it was returned, the awning also had insurance on it at the time... Comenity Bank took over Wayfair account and claimed I owed them for the awning, l sent them 4 certified compliants with documents from Wayfair showing the account was paid in full and the account was closed, they continue to change me and add late fees to the account and place a negative report to my credit report, please advise me to what I should do ... thank you
Company Response:
State: GA
Zip: 30017
Submitted Via: Web
Date Sent: 2021-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A