Date Received: 2022-07-02
Issue: Other features, terms, or problems
Subissue: Privacy issues
Consumer Complaint: In accordance with the Fair Credit Reporting Act XXXX Torrid account has violated my rights. 15 U.S.C. 1681 section 602 A : States I have a right to privacy. 15 U.S.C. 1681 section 604 A section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions.
Company Response:
State: TX
Zip: 759XX
Submitted Via: Web
Date Sent: 2022-07-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-02
Issue: Other features, terms, or problems
Subissue: Privacy issues
Consumer Complaint: In accordance with the Fair Credit Reporting Act XXXX Victoria Secret account has violated my rights. 15 U.S.C. 1681 section 602 A : States I have a right to privacy. 15 U.S.C. 1681 section 604 A section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions.
Company Response:
State: TX
Zip: 759XX
Submitted Via: Web
Date Sent: 2022-07-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-02
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I have a XXXX XXXX and a Torrid card, both through Comenity. I had been trying to check my balance and pay my cards on the site for a week and keep getting errors or reports of glitches and unable to login for both card sites. I complained on twitter and they advised to call the number on the card to pay, but the automated numbers just hang up on you and tell you to call back later. This has also been going on over multiple days.
Company Response:
State: MA
Zip: 010XX
Submitted Via: Web
Date Sent: 2022-07-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-02
Issue: Other features, terms, or problems
Subissue: Privacy issues
Consumer Complaint: In accordance with the Fair Credit Reporting Act XXXX XXXX XXXX account has violated my rights. 15 U.S.C. 1681 section 602 A : States I have a right to privacy. 15 U.S.C. 1681 section 604 A section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions.
Company Response:
State: TX
Zip: 759XX
Submitted Via: Web
Date Sent: 2022-07-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-01
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I've been trying to make a payment on my credit card account with comenity bank since XX/XX/26. The due date was today and the website and phone line are still down. Company said it was a plan outage but 7 days is unacceptable.
Company Response:
State: LA
Zip: 707XX
Submitted Via: Web
Date Sent: 2022-07-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-01
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Comenity Bank, which services my credit card from Caesars rewards is not available on website by telephone or any of the normal methods available to see your statement balance to pay your balance or anything. The site has been down since XX/XX/XXXX and they know and are aware of this problem. However I am unable to see if there are any fraudulent charges or balance or if any payments have been properly applied. This is unacceptable. I am not using this card until I am able to see my account information.
Company Response:
State: GA
Zip: 300XX
Submitted Via: Web
Date Sent: 2022-07-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-01
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Comenity Bank for my Ulta MasterCard. I've been unable to login for the last week ( end of XX/XX/2022 through today XX/XX/XXXX ) or use EasyPay or get through by phone to make a payment. The company has communicated poorly regarding their attempts to solve the problem, and I'm concerned my inability to access their site to make my payment will negatively and erroneously affect my credit, which may be cumbersome and burdensome for me to correct when the mistake is theirs. Upon regaining access, I will be paying the account off in full and closing it permanently.
Company Response:
State: NC
Zip: 28226
Submitted Via: Web
Date Sent: 2022-07-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-01
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: The comenity website is down. I am unable to log into my account or get the easypay option to pull up my account. There is no way to speak to a live person. The phone number plays a recording and hangs up. No payment option provided by this company is working. They have no way to even be contacted. Please assist me with a payment method.
Company Response:
State: NE
Zip: 693XX
Submitted Via: Web
Date Sent: 2022-07-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-01
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: My monthly payment for my XXXX XXXX XXXX was due on XX/XX/2022. I tried logging on to my Comenity account via the XXXX app. There was no option to sign in and make a payment. I tried accessing their " Easy Pay '' feature, but all I got was a blank screen after loading. I contacted XXXX via XXXX to find out what was going on. They suggested I call the number on the back of my card. I have tried calling four times. Each time, there would be a ring then dead air, followed by an automated message saying my call couldn't be completed due to technical difficulties. There is literally NO way to make a payment. And Comenity is responding to complaints with a blanket statement, and saying that they have no idea when their online system will be running again.
Company Response:
State: CA
Zip: 95356
Submitted Via: Web
Date Sent: 2022-07-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-01
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Tried to pay my past due of like XXXX bucks since XX/XX/XXXX. I still can't get through the phone system or website on XX/XX/XXXX. I will be 30 days late on XXXX of XXXX and I can't talk to anyone or try and rectify the situation. No phones, no updates, no help for like a week.
Company Response:
State: MI
Zip: 48111
Submitted Via: Web
Date Sent: 2022-07-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A