Date Received: 2022-11-30
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: According to both XXXX and XXXX, the credit card provider, Comenity Bank, has not updated either credit bureau with accurate balance and payment information since XXXX of 2022. The existing balance is adversely affecting my credit score. The current balance on this card is {$1.00} ( XXXX XXXX XXXX XXXX XXXX ). I requested that the company update both credit bureaus and received the following email : -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- From : Comenity Bank Sent : Wednesday, XX/XX/2022, XXXX XXXX ( ET ) To : You Subject : Re : Credit Bureau Reporting Message ID : XXXX I ' m with Comenity Bank, which handles your XXXX account. This card is issued by Comenity Bank pursuant to a license from XXXX XXXX XXXX. I'm here to help with your account needs. We recognize that you've recently made a payment, but it is not reported to the credit bureaus. I understand how this can be frustrating for you. Because of a recent system update, we are not reporting account updates to credit bureaus while our processes get aligned for accuracy. We have our customers ' best interest in mind, and will soon resume our standard practice of providing updated account information to the consumer reporting agencies with each account billing. On behalf of the bank, I apologize for the inconvenience. If you have any questions, please click the reply button. Sincerely, R.A Internet Customer Care Team -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - The balance they last reported represents XXXX XXXX of my total credit line and is causing irreparable damage to my credit score prohibiting me from securing new credit lines at the best possible rates. I have filed disputes with both XXXX and XXXX. The inaction of this company to rectify this situation, and to provide such a trite response with no offer of resolution to the damage they are causing is egregious. And the financial damage they are inflicting to me is certainly affecting other consumers as well and could be basis for a class action or other punitive damages. I would like this company to rectify my credit reporting immediately, and I urge the CFPB to investigate other consumers that are suffering the same damages.
Company Response:
State: CT
Zip: 06605
Submitted Via: Web
Date Sent: 2022-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-30
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I have a credit card from XXXX XXXX which uses Comenity Bank to issue the card. My credit reporting history has not been updated since XXXX. I have called Comenity on numerous occasions asking if they can update my account. I keep getting the same answer about their system was changed recently and it should be updated in XXXX months. XXXX months has turned into XXXX months. All the while I have been making payments. My credit utilization, and payment history is not changing. I am tired of calling and getting the run around. Please help with this problem.
Company Response:
State: IL
Zip: 60016
Submitted Via: Web
Date Sent: 2022-11-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-30
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Under 15 USC 1666B this is a billing error always paid as agreed on time this is an error this account is a violation
Company Response:
State: PA
Zip: 19154
Submitted Via: Web
Date Sent: 2022-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-01
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I ordered a pair of diamond earrings from XXXX XXXX online on XX/XX/2022. The earrings were to be delivered via XXXX on XX/XX/2022, I was not home to receive or sign for the package. XXXX dropped my package off at the XXXX for pickup on XX/XX/2022. I went to the XXXX location on the XX/XX/2022 to pickup my package and upon inspection I could see that my package had been vandalized. I took pictures of the package at the XXXX location and told the XXXX representative that I will not accept the package because it was clear it had been vandalized. I contacted XXXX XXXX and XXXX via email. I emailed XXXX XXXX and XXXX the pictures that I took. I received a email from XXXX XXXX on XX/XX/2022 that I would receive a full refund within XXXX business days. As of XX/XX/2022, I have yet to receive my refund and now XXXX getting the run around.
Company Response:
State: GA
Zip: 30331
Submitted Via: Web
Date Sent: 2022-12-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-01
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Comenity Bank is not reporting that my accounts are all paid in full. I have three cards. One is with Victoria Secret, one is with XXXX and the other is with XXXX.
Company Response:
State: ID
Zip: 83301
Submitted Via: Web
Date Sent: 2022-12-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-01
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I have a XXXX XXXX XXXX credit card which was administered by XXXX XXXX XXXX. A couple of months ago, Comenity Bank apparently purchased the XXXX card from XXXX XXXX XXXX and it seems I was supposed to get a new card and account number in the mail last month. However, I did not receive anything at all, and attempts to log into my account failed because the XXXX info was no longer valid. The first contact I received from Comenity was a bill in the mail this month, which advised me that there was now a late charge on my account because of a missed payment. Bear in mind that I couldn't have made a payment anyway because I didn't have the new account number, and even on this late notice they didn't display the account number ( it was masked with asterisks except for the last XXXX digits ). I tried calling to resolve these issues, and after dealing with long holds, department transfers and even complete disconnections from the line, today I finally reached someone named XXXX. I was told they could not remove the late charge because the account had been closed in XXXX of 2017. That date obviously made no sense but that's what she said the record showed. I told her that while navigating their phone tree, I had indicated I wanted to speak to someone about making a payment and closing the account but I had never gotten the chance to do so and it appears their system did it automatically ( and assigned a date of XX/XX/2017 as the closing date for some reason ). At this point, I assume the account is actually closed but I don't know that for certain. I would like to confirm that and I was like to be reimbursed for the late charge they assessed since none of this was my fault. Thank you for your time.
Company Response:
State: WA
Zip: 98502
Submitted Via: Web
Date Sent: 2022-12-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-29
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: on XX/XX/25 someone using my information in XXXXXXXX XXXX tried to open a credit account with Community/Ultra credit card XXXX a XXXX pull was done with XXXX credit bureau and was unsuccessful. We have notified each credit reporting agency and desire the hard pull be taken off as it is fraudulent.
Company Response:
State: TX
Zip: 78130
Submitted Via: Web
Date Sent: 2022-12-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-29
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: On XX/XX/XXXX, XXXX 's sent me an email in acknowledging they have received my billing error dispute for the amount of XXXX. XXXX 's is indicating that I have a past due amount when the amount in question is in dispute. From my knowledge, when an account is in dispute they are not to report my account late for any reason. The creditor shall not take any adverse action against the obligor for disputing his or her account. The online account is showing that account in question is past due.
Company Response:
State: GA
Zip: 302XX
Submitted Via: Web
Date Sent: 2022-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-29
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: XX/XX/XXXX : Received a billing statement for an account with Comenity Bank that I was unaware was still active. I previously opened this account to buy something on XXXX month special financing terms which ended in XX/XX/XXXX. The current billing statement showed 22 individual {$.00} charges which I did not recognize. Based on previous experiences with other creditors, this is a typical activity of fraudsters. This particular card issuer apparently lacks safe gaurds to identify this type of activity. Any other banks I have worked with would have called me to notify me of such illegal activity. The card was unused for years and then randomly has numerous small charges in a row. Seem 's like a red flag but I am no expert. XX/XX/XXXX : Went to the card issuer 's website from my home computer which had a login and password saved on it for their website. I called the number on the website to report a fraud claim. Spent XXXX hours hold over the phone and was unable to report to their fraud department. The only person I was able to communicate with was through a 3rd party call center. I sent messages on XXXX and their online portal to call me and cancel the card. I was contacted via XXXX support then and was told someone would call me the following business day. XX/XX/XXXX : I received a phone call today and was immediately put back into a phone queue with seemingly endless hold time. I've waited hours on hold for the past 2 days. I can not manage my workflow and keep waiting on hold so I have yet to report the illegal activity. It is not reasonable to wait on hold all day to report fraud. I have a job and a family to care for. This company should have the proper staff to accept fraud reports in a reasonable amount of time. I still have not reported this to their fraud department and can not wait on hold for hours to do so.
Company Response:
State: WI
Zip: 53066
Submitted Via: Web
Date Sent: 2022-11-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-29
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: In accordance with the fair Credit act COMENITYBANK/VICTORIA That is reporting different account numbers to all XXXX credit bureaus has violated my rights. Per fair Credit Report act Laws you can't have a pass due balance on a closed XXXX XXXX account. 15 U.S.C 1681 section 602 A States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 ; It also states a consumer reporting agency can not furnish a account without my written instructions.
Company Response:
State: TX
Zip: 77099
Submitted Via: Web
Date Sent: 2022-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A