Date Received: 2023-06-27
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I applied for a GAP credit card and made a {$14.00} purchase on the credit card application. I did not receive the actual card. The bill came from Barclays bank for {$14.00}. I attempted to pay the bill over the phone, but was told that without the entire 16-digit number, payment could not be accepted. The Barclays representative absolutely would not accept payment. The next bill came ( once again, no credit card to refer to ) and a late fee of {$16.00} had been added to the balance. Once again I attempted to resolve the issue by phone, and once again they refused to discuss it or to accept payment. This is an unacceptable situation; refusing to resolve/accept payment while simultaneously tacking on fees.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32548
Submitted Via: Web
Date Sent: 2023-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-27
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Moving from XXXX to XXXX, I hired a moving company from XXXX in XXXX. They had a company name and gave an original quote of {$1800.00}. It went up then to {$3300.00} by them adding the piano and other costs. On arrival, it was a u-haul, no named crew. They refused to give their names. They insisted on more cash for extras. Under duress, had me sign unfilled out papers, contract, that they would not sign or give names. The price went up to {$9300.00}! I was forced to give them the Barclay charge card for {$4100.00} or I " would not see my stuff again. " They picked up on Thursday, promised to be in NC on the following Tues. They told me to have a bank check or cash for {$4300.00}. I had a bank check ready.They never showed up for the whole week. I had three phone numbers from them that I called continuously. I left messages and no calls back, and a disconnected number. I ended up flying back to XXXX. When I arrived back on Friday night, someone called in a muffled voice saying he was the mover, would not give his name, said he would be in XXXX on Saturday morning at XXXX and I better have {$4300.00} in CASH or I wouldn't see my stuff. I had to go back to my credit union, who fortunately was open until 7 that night to get the bank check turned back into cash. I got on a plane from XXXX back to XXXX to be there for their arrival. No one arrived at XXXX in XXXX. I again tried the numbers, no response. I called the police in XXXX. They said if they arrived, to call them if there was a problem. Upon arrival, it was a different crew, this time in a XXXX truck. Again, would not give names. They wouldn't turn truck off until they got the cash. Then insisted on more cash to get my piano off the truck. They threw my boxes, crushing everything. They broke all my furniture. When I tried to take pictures with my cellphone, I was shoved and they grabbed my phone, deleted everything and threw the phone. I called the police who came. I have a police report. When they left, they wanted more cash, but I had none left. The garage door was broken, ending up in an {$1800.00} repair. All of my antiques were smashed and had to be thrown out. Most all of the boxes were crushed and thrown in the garage and I ended up having to hire another company to help me move the boxes to their appropriate rooms. I have pictures of all of this. I have no numbers to call this company! On XXXX XXXX, it says they are out of business and others were scammed by them in the same way. They obviously have my {$4300.00} + cash that I gave them but I asked Barclay to put a stop payment on the {$4100.00}. Barclay originally did, but has since decided to pay them! I don't know how they have any contact information from them. I sent Barclay all of the information, the reports, the pictures, etc. about 30 pages of information. The reason they said I still owe them is because they said the company performed their service!!! I asked Barclay who made that decision, and they said I was not privy to that information. When asked to reopen the case with the new information, they sent a letter saying they still would not refund me the money. I don't understand how the moving company can get away with this, which is despicable at best, but more likely criminal. Then immediately after, they stole that credit card number and made fraudulent charges all over the United States so Barclay had to reissue a card ( those charges they withdrew ). MY bigger issue is how BARCLAY is not standing behind me, the consumer, and protecting my rights!!! That is why I need help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28451
Submitted Via: Web
Date Sent: 2023-06-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-28
Issue: Attempts to collect debt not owed
Subissue: Debt was already discharged in bankruptcy and is no longer owed
Consumer Complaint: Claimed debt is no longer owed. They claim the last time card was charged was 2007. Process servers have never been here and I am here all the time. They do not give me there name and address. Just claim I owe money from a Juniper card long ago. They say they can default if process server cant get in touch with me but they never come.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 17545
Submitted Via: Web
Date Sent: 2023-06-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-27
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I can not accept Barclays investigation. I DID NOT SAY THAT MERCHANT HAS PERFORM THE REPAIRS. I BELIEVE IT IS A FRAUD CHARGE AND THE MERCHANT DID NOT DO ANY REPAIRS TO MY CAR. Actually, Barclays Bank did not do any investigation to help me with my dispute for A FRAUD CHARGE to my credit card, but simply closed my dispute again and again. The MERCHANT DID NOT DO ANY WORK but fraud charged my credit card for {$3500.00}. My car still shows the same issue and I sent my car to another mechanic who checked up my car and could not recognize any new part. All parts in my car are very old per my new mechanic. XXXX KEPT MY CAR IN THE SHOP FOR A MONTH WAITING FOR PARTS. IF HE REALLY PURCHASED THE PARTS AND REPLACED FOR MY CAR HE SHOULD HAVE THE PRUCHASE RECORDS. HE NEEDS TO PROVIDE THE PROOF OF HIS PURCHASE RECORD FOR THE PARTS HE CHARGED. .
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91107
Submitted Via: Web
Date Sent: 2023-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-27
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I was notified that there was Barclays Bank of Delaware hard inquiry on my credit report on XX/XX/2022. I did not apply for anything involving Barclays. I reached out to there Executive office 7 times in total. I got a scurity link that dis not work but they did not respond to this issue. I reached out again and finally got a phone call from executive team member almost 7 weeks ago. I went through a battery of questions. It was confirmed by this woman that the application waa in fact fraudulant. The information did not even match mine. I was than told the inquiry was being removed however the credit bureau 's as of today have not gotten this information yet and I just confirm this by contacting them again! Why hasnt this infomation which has injured my credit still not been removed? It is almost a year now. I want this removed or plan to sue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 701XX
Submitted Via: Web
Date Sent: 2023-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-28
Issue: Getting a credit card
Subissue: Sent card you never applied for
Consumer Complaint: I had a GAP store card by XXXX Last year, suddenly GAP change to Barclay bank Then they issue new card to me which I never activate, the past may I received a charge for over {$5000.00} from a different card that I never requested I called the Barclay bank and they told me that they issue 2 mor cards to some one else whit a different address and phone number That person used the card for the amount of over {$5000.00} dlls Now Barclay bank is charging me for these transactions that I never did I called the bank and they told me to send my information via fax such ID SSC Proof of address I did it to many times and they keep chatting me
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OK
Zip: 73127
Submitted Via: Web
Date Sent: 2023-06-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-27
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Dear Consumer Financial Protection Bureau, I am writing to bring to your attention a credit card dispute I have been facing with Barclaycard regarding a purchase made using my Barclaycard Arrival Plus XXXX. The details of the dispute are as follows : Dispute case XXXX XXXX XXXX on XX/XX/2022 I made a purchase of a brand new bike on XXXX, utilizing my Barclaycard. However, upon receiving the bike, it became apparent that it was completely unusable and posed a significant safety risk. I promptly contacted the supplier, providing them with photos and videos showcasing the bike 's condition. While the supplier acknowledged the issue, they only offered a meager credit of approximately {$25.00} to cover the repair costs. Given the extent of the damage and the impracticality of fixing it with such a small amount, I repeatedly requested a return instead, emphasizing my lack of time to deal with the matter. Despite numerous attempts to negotiate a return, the supplier adamantly refused. Consequently, I turned to Barclaycard to initiate a dispute for defective merchandise. After opening the dispute around XX/XX/2022, I received a letter from Barclaycard in XX/XX/2022 stating their " inability to pursue the dispute due to no second opinion. '' I found this perplexing since I had never been informed about the requirement for a " second opinion '' during my initial phone call with Barclaycard, where they explicitly mentioned notifying me if any further documentation was necessary. This unexpected request for a " second opinion '' prompted me to contact Barclaycard immediately. They advised that I obtain a second opinion from another merchant or a specialist within the same industry and provide it to them as additional evidence. Subsequently, I consulted a reputable bike repair mechanic, who inspected the bike and issued a letter confirming its unsafe and defective condition. The mechanic, from " XXXX, XXXX, '' concurred with my assessment. I promptly submitted this letter to Barclaycard. On XX/XX/XXXX, I received yet another surprising letter from Barclaycard stating their inability to " assist with obtaining a credit '' due to " insufficient proof that the merchant violated the invoice/contract 's terms and conditions. '' It is bewildering to me that they would now focus on the lack of proof regarding the invoice/contract terms when their previous letter did not mention such a requirement. It is vital that Barclaycard communicates their expectations clearly, as I would have readily provided evidence of the merchant 's violation of the terms and conditions. Moreover, the bike I received is unequivocally defective and unfit for purpose, contrary to the advertisement claiming it was in brand new condition. Additionally, the merchant advertised a 1-year warranty. Following receipt of this latest letter, I contacted Barclaycard again, only to be informed that they were unable to offer further assistance due to my alleged inability to return the merchandise. I was dumbfounded by this response since the entire basis of my dispute was the merchant 's refusal to accept the return. Returning the defective product was precisely what I sought to accomplish through the dispute process. I have communicated this discrepancy to Barclaycard through subsequent letters, yet they have not taken any action to credit my account for the faulty merchandise. It is abundantly clear to me that Barclaycard is engaging in evasive tactics. Despite providing all the required documentation and evidence, they have chosen to disregard the information and have taken no action to address the issue. As a result, I am steadfastly refusing to pay the disputed amount on my credit card, which unfortunately has negatively impacted my credit score. I implore the Consumer Financial Protection Bureau to intervene in this matter urgently. The actions of Barclaycard have left me frustrated and without a satisfactory resolution. Attached is all the evidence including follow up letters I wrote to Barclaycard re explaining the entire situation and attaching copies of all the evidence including screenshots of the merchant refusing to accept the return of the bike.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 207XX
Submitted Via: Web
Date Sent: 2023-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-26
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: I applied JetBlue Barclays card via online then I received the credit card on XX/XX/2023. It locked itself when I tried to activate. They required to call specific phone number XXXX but they open only XXXX so it was very difficulty to make a phone call because of my working schedule. I have been send copy of social security card, green card and utility bill 2 times already but they never respond me if they received. They asked me to pay membership fee {$99.00} even though I couldn't use the credit card because they still locked my credit card. Now XX/XX/2023, I paid membership fee and I have been calling they to check the status. However, they said " just wait. '' Also, they said, they don't know how long it takes and they can't send me response via email or phone call. They said " you need to call here to find out when we can unlock the credit card. '' Also, I can't cancel the credit card as long as they locked. Ah, they said they will cancel it anytime if I don't qualified. I don't know how long I need to wait to unlock. then I will lost the opening benefit. Please help me ....
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 115XX
Submitted Via: Web
Date Sent: 2023-06-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-26
Issue: Getting a credit card
Subissue: Sent card you never applied for
Consumer Complaint: On XX/XX/2023, a credit card was approved by Barclays Wyndham Rewards in the amount of {$11000.00}. I never applied for this card. I have not stayed at a Wyndham hotel in almost 4 years. When I got through to the Security department at Barclays, I was asked for my mothers maiden name as my security question. The name on their record was not my mothers name. They said that someone had opened the card in my name and that, currently, there were no charges to the account. They were cancelling the card immediately. I have had a credit freeze on my account with XXXX but Barclays uses XXXX. When I checked XXXX, they had shown a hard inquiry from Barclays on XX/XX/2023. I have notified XXXX and they put a Fraud Alert on my account and will notify the other credit reporting agencies to place the same fraud alert. Please note that Barclays and Wyndham Resorts have been involved in a fraud scheme for years with opening credit card accounts without approval. My son, whose name is the same as my husband and has never lived at my current address, stayed at XXXX XXXXXXXX the week my card was approved. Coincidence? I think not!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75071
Submitted Via: Web
Date Sent: 2023-06-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-26
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I disputed all late fees and interest charge for XXXX XXXX XXXX by Barclays US which was reversed back in XXXX and my account had overpayment of {$75.00} balance ( surplus ), which they sent me check for later. BR/Barclays US put a delinquency/late payment history on my credit report and did not remove it. I disputed the report with XXXX and upon providing screenshot and uploading the statement records showing that all fees have been reversed as such the report need to be corrected. However, XXXX still did not remove or correct the delinquency, despite disputing multiple times, and as per their statements, XXXX XXXX refuse fix or correct the delinquency/late payment history, provided that all fees has been reversed. I have contacted Barclays customer service line in XX/XX/XXXX, XX/XX/XXXX to fix these and again XX/XX/XXXX XXXX EST to XXXX EST to inform them of the issues. However, they refused to help or resolve these issues. XXXX the account manager refused to even answer/admit fees were reversed, and when I pressed him further he did so unwillingly. Then, I requested his title and his name correctly, he refused to provide those information and then put me on SILENT and eventually hanged up thereafter. This seems to be a new pandemic systematic tactic being used by Credit Card company to adversely undermine consumer credit scores and then charge higher interest rates and late fees on the account. Upon doing so, they make it nearly impossible to difficult to fix or correct the problem causing severe XXXX, XXXX and mental health issue. I called XXXX XX/XX/XXXX at XXXX XXXX EST. spoke to experian rep XXXX and as per our conversation, the rep stated that BARCLAYS BANK continue to provide them with the old information and not the most current which showed or shows statement of all fees being reversed. The rep also went further stating that BARCLAYS BANK has done this several times upon disputes and she will once again put in another dispute with Barclays to fix this issue. XXXX STATEMENT : Report Number XXXX XXXX XXXX REP XXXX .... We are responding to your request to verify item ( s ) on your personal credit report. We have previously processed this dispute and the credit grantor has verified its accuracy. Please refer to the personal credit report you received for the name, address, and phone number ( if available ), of the credit grantor who verified this information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10471
Submitted Via: Web
Date Sent: 2023-06-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A