Date Received: 2023-09-12
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Hello Consumer Department, I had Old Navy Credit card from last 10 years and never ever miss any payments. Last Talking with XXXX she is so rude from old navy fraud and investigation department, her ID XXXX Fraud Transaction details : XXXX XX/XX/2023 {$230.00} XXXX XX/XX/2203 {$13.00} XXXX XX/XX/2023 {$140.00} Old navy last card, I remember XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 63017
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-12
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: My card was lost, I noticed so many unauthorized charges on my credit card account. I sent them a letter and it was noted that they received the letter regarding the fraud claim stating that the charges was unauthorize, and until now, they are not fixing the issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94544
Submitted Via: Web
Date Sent: 2023-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-13
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the fair credit Reporting act XXXX Account # XXXX, has violated my rights. 15 USC 1681 Section 602 States I have the right to privacy. 15 USC 1681 Section 604 Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions. 15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23602
Submitted Via: Web
Date Sent: 2023-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-12
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/XXXX I purchased a round trip airline ticket through XXXX XXXX. I was charged the correct amount for the ticket itself, which was {$11.00}. I upgraded my ticket to extra legroom both ways. This incurred a correct charge of {$160.00} for the flight to XXXX and a correct charge of {$120.00} for the return trip to XXXX. These charges should have totaled {$300.00}. That same day, I was erroneously charged the {$160.00} and the {$120.00} an additional 16 times each, totaling {$4700.00} I contacted my CC company XXXX XXXX XXXX Barclays Bank ) and explained this to them. They told me I had to contact XXXX XXXX to have the charges refunded. I did this on XX/XX/XXXX and was refunded only {$2500.00}. I contacted them again on XX/XX/XXXX and XX/XX/XXXX. They stated they could see the charges and I would be refunded the rest. This has not happened and I am still owed {$2100.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32224
Submitted Via: Web
Date Sent: 2023-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-11
Issue: Problem with a company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: Barclays account : They had derogatory marks on a credit card that shouldnt have back in XXXX. They are stating they closed it but the card was paid in full. Its showing on all three credit reports as still derogatory. I attempted to fix it with them and they stated there were no issues. As I told them it was still on my credit report, they left me on the phone for 2 hrs and can not send me anything because I dont have the same address from XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KY
Zip: 40165
Submitted Via: Web
Date Sent: 2023-09-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-11
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: This is for a credit card issued by Barclays Bank Delaware. I have a {$25000.00} credit limit and requested an increase to {$30000.00}. I have a XXXX credit score and make {$340000.00} per year. I also pay off my balances each month. They would not grant the {$5000.00} increase and would not say why over the phone. They told me they are sending a letter explaining why.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22554
Submitted Via: Web
Date Sent: 2023-09-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-12
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: This is regarding Barclays XXXX credit card program. My case # is XXXX XXXX XXXX XXXX. I try to redeem part of my points saved for travel credit on XXXX XXXX at XXXX. I clicked the statement credit tab by mistake. Instead of going to the travel credit page, it leads me to a balance page with a " continue '' tab. I clicked and suddenly they redeemed my whole XXXX XXXX miles saved over the last 10 years. I called immediately to credit card customer service within XXXX minutes of this website navigation error. I was told that this can not be reversed. They claim it is policy guidelines and refused to correct it. I saved this over 10 years and lost it within XXXX minutes! Apparently statement credit ( which is redeemed like cash ) is XXXX the benefit of travel credits ( Statement credit is {$0.00} for each $ while travel credits is XXXX point for each $ ). If you have XXXX points, statement credit gives you {$50.00} against your current credit card balance whereas travel credits will give you {$100.00} against your travel ticket bought on the credit card. This is not even a merchant transaction on the credit card. Even if I purchase something by accident, most merchants will honor reversal within XXXX hours. This is only less than XXXX minutes when I ask for reversal. The credit card company is being totally unfair.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 787XX
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-12
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: These inquiries have been added to my credit report without my authorization! XXXX XXXX XXXX BARCLAYS BANK DELAWARE XX/XX/XXXX XXXX XXXX XXXX XXXX I disputed them with creditor and credit bureau but they remain on my credit report!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30316
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-10
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Unauthorized Hard Inquiries from : Barclays Bank Delaware XX/XX/2022 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29418
Submitted Via: Web
Date Sent: 2023-09-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-09
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: I received a letter on XX/XX/XXXX with it dated XX/XX/XXXX stating I had an outstanding balance of {$2800.00}. I checked XXXX as well as XXXX to see if this balance exists and it doesn't under my name. Towards the bottom of the letter it states " this is communication from a debt collector and is an attempt to collect debt '' and right above that it states that by renewing this debt they still start a lawsuit against me which means this is a debt that was reported off and they are attempting to reage this debt, or this debt was never under my name.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: HI
Zip: 96817
Submitted Via: Web
Date Sent: 2023-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A