Date Received: 2023-09-27
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I paid my entire card off in XX/XX/2023 and the company was supposed to close the account. Old navy did not close the account until XXXX and charged me interest and late fees even though the cars was paid off. I was instructed that since I paid the card off before the statement was done that the entire amount was not accurate and they are not charging late fees and interest on the interest they claimed I never paid but in reality I paid the amount in full and requested to have it closed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WI
Zip: 549XX
Submitted Via: Web
Date Sent: 2023-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-26
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I applied for the Barclays luxury black card and received a letter for me to call and confirm that I have applied for the card. I called them, and confirmed that it was me, and they told me that there is a block on my account, and that some other department will call me back and resolve this issue. I get no call back after waiting for more than 2 weeks, so then I call back, and I know there is an annual yearly fee of XXXX dollars, which I tried to make a payment and they said that there is still a block on my account and that I wouldn't be able to pay it. Mind that I still haven't received my card and have absolutely no information or access to this account, the least I thought I could do was pay the yearly fee. The reason of my complaint is that they reported my credit report/ credit bureaus as 30 days late. After seeing this 30 days late I called them, and they tried to resolve this issue because it wasn't my fault that this happened. At this point I am very upset and i told them to close the account because I don't want anything to do with them. They said they closed the account and will remove the annual fee and also said they'll notify the credit bureaus, and that I have nothing to worry about and how this is their fault, as well as reverting that late and all will go back to normal. The whole point in which why a late was put was because it was their fault claiming I couldn't pay the fee. As I said once already, I HAVE NO ACCESS TO THIS ACCOUNT. After speaking with them ( XX/XX/XXXX ) and thinking this issue would be resolved, I check my reports on XX/XX/XXXX and see that they put 60 days late on my report. So, I call them again thinking they would stop this nonsense, but they claim that it will take 2 months or so to get it resolved. I'm not trying to wait another 2 months and see my credit score go even more low than it already has, and my credit limits decreasing on all the other accounts, ruining the perfect credit score that I did have!!! Please if there is any hope to get this resolved within a good time frame that would be great. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90005
Submitted Via: Web
Date Sent: 2023-09-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-26
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: Barclays credit card on XX/XX/2023 that I opened a XXXX credit card which goes through them. I had purchased two airline tickets. These airlines were XXXX and XXXX. I have never flown with either of theses airlines. And after contacting theses airlines. I was informed by both airlines that several ( More than two ) tickets and or reservations had taken place under my name and also another person, XXXX XXXX. No tickets were used and a few of them had been cancelled. Both these airlines, XXXX and XXXX have credit card that has their airline logo on them but, the card is a Barclays credit card. XXXX was the company that issued the card that was used to pay the XXXX airlines. XXXX has it's own credit card that also has their logo but, the card is actually a Barclays credit card. I had contacted XXXX that redirected me to the airlines which they had redirected me to Barclays. Barclays has sent me a letter on XX/XX/2023 stating that I am responsible for the {$350.00} debt. I contacted them and they said they will investigate for the third time. I faxed over my conversations that the airlines had sent about cancellations. I explained how I never flew with either airlines. I also brought up the other person that the airlines had listed, XXXX XXXX. And since I never made these purchases and don't know a XXXX XXXX also that I never received the credit card that was in questioned. Also never cancelled the card the day that it was opened. The only information I have heard from Barclays over the phone is that they have recordings. So I asked if they could send me a transaction of these recordings. I know I did no such thing but at least I would want to see what I was told I said. Sincerely XXXX XXXX. Thank You. the number for Barclays I have is XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85281
Submitted Via: Web
Date Sent: 2023-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-25
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/XXXX I purchased round trip seats from XXXX XXXX XXXX on JetBlue. My seats were confirmed as XXXX to XXXX and XXXX to XXXX, and paid for at the time. I have confirming email of the purchase and seat selection directly from JetBlue. When I went to check in for the flights, my paid for seats had been changed to XXXX. When I called JetBlue, I was told that 1 ) I would need to pay {$25.00} to resolve this over the phone and 2 ) that I didn't pay for these seats and would have to purchase " even more space '' seats for an additional cost. Rather than argue, I went back online to find that my original seats were no longer available, clearly having been resold. So, I chose seats as close to my original, already-paid-for seats, and paid an addition {$310.00}. JetBlue claims that I purchased my tickets and seats through XXXX, and were not guaranteed. This is not the case as all of my flight communications were directly with JetBlueXXXX as evidenced by their email confirmation from JetBlueXXXX not XXXX. I sent a letter disputing this. Same response. I contacted the credit card company which noted that I disputed the claims, the issue is resolved, but I disagree with the determination.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 063XX
Submitted Via: Web
Date Sent: 2023-09-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-25
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I got scammed on XX/XX/, the charged appeared on my card on XX/XX/2023. The scammers used XXXX website to book fake reservations and asked for credit card to be paid directly. The reservation request is done directly through booking.com but they give instructions to contact them directly, you even receive a confirmation number from an email from booking, I learned later that booking.com provides a reservation number and a pin number, the email you get does not have a pin number. I called the credit card company immediately to dispute the charge and change the card number, rendering the previous number obsolete. The credit card company eventually took the charge off, however later put the charge back on claiming they didn't have enough proof and that the merchant didn't violate the terms. I faxed the screenshots and email indicating the merchant had written they would refund, but they say there is nothing else they can do and they have re-charged me the amount.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34772
Submitted Via: Web
Date Sent: 2023-09-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-25
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: A XXXX credit card was opened under my name/address, with a limit of {$800.00} dollars, without my knowledge. This happened around the beginning of XXXX, when I received a XXXX letter in the mail, and saw an attached credit card. I havent called to cancel the card, seeing that it has to be activated in order to work. On XX/XX/XXXX, I received another letter from XXXX XXXX, implying that I applied for a credit card ( I definitely did not ), and it stated that they were unable to approve a XXXX XXXX XXXX XXXX, due to not being able to verify my social security number. Today, XX/XX/XXXX, I received a letter from XXXX XXXX, for of course another credit card opened without my consent. The limit on the card was {$250.00} dollars, and this card was ready to be used. I immediately called and canceled the card. Thankfully, no money has been taken from my accounts yet. Im extremely concerned, and want to stop whoever is applying to these credit cards without my consent.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92240
Submitted Via: Web
Date Sent: 2023-09-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-25
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I had credit card in my possession. transaction denied because they said chip card technology used and can not be counterfeited. Obviously I cant be in another state and make any of these transactions on XXXX XXXX. they have been able to make charges using my information. I did not give the card to anyone to use. Their fraud department needs to do more research on how somebody made charges in another state using my information. this was the same reason wells fargo gave me. it is obvious there is a security problem because I had my cards in my possession. Please help. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75074
Submitted Via: Web
Date Sent: 2023-10-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-26
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I have a Barclays credit card ending in XXXX, I called Barclays and told them that there is a fraud on the account and my card was lost, They still added XXXX XXXX - {$250.00} and another charge from XXXX XXXX which is {$30.00}, In addition to that they also added {$18.00} in interest. I don't know how many times I would have to call them as they are not doing the needful. There is no online platform where I can report this on their website, that's why I'm reporting this on CFPB.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92833
Submitted Via: Web
Date Sent: 2023-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-25
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: My complaint is about Jetblue 's Plus Master Card. Barclay Bank offers XXXX ( as of now ) reward points as a benefit when you apply for the Jetblue Plus card ( after spending {$1000.00} in 90 days ). But Jetblue 's card does not give the same reward points to XXXX XXXXXXXX XXXX residents. As XXXX residents, we have to apply for this Master Card credit card through XXXX XXXX XXXX, and this institution does not give the same benefits to Jetblue Credit Card clients. This is a very discriminatory action from I do not know if it is from XXXXtblue, Master Card, Barclay, or XXXX XXXX XXXX XXXX Jetblue 's flight attendants market the card, announcing on the flight, out loud, the benefits of the cards, encouraging passengers to apply, and mentioning the rewards points. Everything they say is given away in a brochure to fill out the application or through scanning a barcode with a promo code. But Barclay Bank does not let you apply because we are XXXX residents. Still, the bank institution in XXXX does not give all the printed benefits, which is discriminatory. We, as passengers, paid the same price for flying tickets on Jetblue ; we are not flying for free or with a discount why do we, as residents of XXXX, have to first apply for this card through XXXX instead of Barclays, which gives the benefits, and why we do not receive the same benefits as the XXXX XXXX XXXX residents?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PR
Zip: 00926
Submitted Via: Web
Date Sent: 2023-09-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-24
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I disputed these unauthorized inquiries with BARCLAYS BANK DELAWARE ( Bank ), they stated that they, 'did their research and concluded that these inquiries were not authorized by me nor did I benefit from it '. They agreed for these inquiries to be removed from my consumer report. It has been passed 60 days and these inquiries are still sitting on my report. I am requesting that this company show me proof of them sending it to the consumer reporting agencies requesting for it to be removed. If they can not provide me proof, I am requesting a {$3000.00} check to be sent to my residence within 5 days of receipt of this complaint : XXXX XXXX XXXX XXXX, XXXX, N.Y. XXXX for violation of 15 US 1681b ( a ) ( 2 ). The consumer reporting agencies stated that this company never reached out to informed them of the requested deletion. BARCLAYS BANK DELAWARE ( Bank ) XX/XX/XXXX BARCLAYS BANK DELAWARE ( Bank ) XX/XX/XXXX BARCLAYS BANK DELAWARE ( Bank ) XX/XX/XXXX XX/XX/XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10462
Submitted Via: Web
Date Sent: 2023-09-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A