Date Received: 2021-04-26
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: This is not a duplicate complaint! Barclays will not respond to my calls or emails regarding the handling of my dispute. I previously filed a case with CFPB. The response from Barclays included the response from the merchant regarding the dispute. The documents supplied by the merchant do not belong to me! Their response is fraudulent. Barclays denied my dispute based on fraudulent documents. Also, Barclays claims that I have not provided proof that the merchant was refunded in full by the airline. That is completely false. I emailed documents to Barclays on XX/XX/XXXX that included a response by XXXX XXXX to the US DOT complaint that I filed. Attached to the response were copies of the original credit card transactions made to purchase the tickets and copies of the refund transactions to the merchant 's credit card. The merchant ( travel agent ) was fully refunded by XXXX on XX/XX/XXXX. I have brought these inconsistencies to the attention of Barclays, but nobody will respond to my email messages. In addition, the phone number supplied to me goes straight to a voicemail. I did leave a voicemail with a specific message and call back number, but nobody has called back. It seems they just want to ignore the problem.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2021-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-26
Issue: Getting a credit card
Subissue: Delay in processing application
Consumer Complaint: I Opened An Account With Barclays US Credit Cards On XX/XX/2021. I Sent In Documents As Apart Of The Verification Process, My Social, ID, And Bank Statement, Via Fax. They Stated That The Signature On My ID And Social Did Bot Match. I Explained To Them That When You Sign Your Sig At The DMV Its Done On A Electronic Key Pad, And When You Sign Your Social Its Done With A Pen And Paper!! So Unless Im XXXX The Signatures Wouldnt Match. So I Sent In More Documents! Now Its Been XXXX Weeks And They Are Still Saying To Wait Theres Nothing I Can Do! Ive Already Paid My {$99.00} Annual Fee And CANT Use Or Enjoy The Benefits Of The Card Because Im Restricted
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30088
Submitted Via: Web
Date Sent: 2021-04-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-26
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I have called to ask what the debt was that was showing up on my credit score for {$180.00} IN COLLECTIONS. The first call I was told there was a glitch in the system and to call back and they could not tell me what the charge was for. The second time I was told there was no debt owed and a 0 balance after getting transferred 3 times over the course of an hour. When I asked for a statement sent to my email they would not send it. When I asked for a letter stating there is a XXXX balance, I was told " uhm no '' and was hung up on. I have closed this account years ago and there is no reason for me to have a balance OR to not be sent a statement for resolution and to be secretive on what that charge is.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78634
Submitted Via: Web
Date Sent: 2021-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-24
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I was sick with covid in XXXX and tried to contact the Barclay to let them know I needed to be in a hardship plan or cares act and could not get enroleld. I would like this late payment removed. I have a Visa Black hard and XXXX rewards card. they reported them both as 30 days late.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 372XX
Submitted Via: Web
Date Sent: 2021-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-23
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I have an XXXX XXXX XXXX XXXX XXXX that is offered by Barclays US. There is a {$99.00} annual fee that has been presented to me in writing as a fee that supports Barclays ability to offer the benefits the card provides. Those benefits are clearly published in Barclays ' marketing materials and almost all of them involve air travel ; therefore the cardholder 's ability to utilize said benefits is predicated on the ability to travel. Due to the Covid-19 pandemic air travel was not feasible over the last year and other banks that provide airline credit cards either waived or reduced the annual fee. A good example of this is XXXX XXXX other credit card partner, XXXX, which did reduce the annual fee. Barclays has refused to do so and thus is collecting a fee for a benefit it knows can not be exploited. This feels fraudulent at best.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27514
Submitted Via: Web
Date Sent: 2021-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-24
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: As a result of Covid-19 economic situation, i paid my XXXX credit card just 1 day later. After that I call the companies, the said to me, that acording with Care Act, they gon na be able to remove the late payment. This happen on XX/XX/2020. Until today this bad report on my credit, even i made an extraordinary effort to paid my card in full. I spoke to the company in multiple ocasion, they dont care about the situation! please help me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33127
Submitted Via: Web
Date Sent: 2021-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-24
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Good day XXXX XXXX XXXX XXXX : I wish to file a complaint against Barclays Bank Delaware, issuer of XXXX XXXX for damaging my credit by their own admitted error, then refusing to fix it. On XX/XX/XXXX, XXXX XXXX XXXX charged my XXXX credit card in the amount of {$99.00} for its annual membership fee. Had that charge remained active, it would have been due in XX/XX/XXXX. On XX/XX/XXXX ( before the payment was due ) I called XXXX and they agreed to remove the annual fee charge and close the credit card account. I was assured by the Barclays phone rep that the account had XXXX balance and that it was safe to close. Several weeks later ( late XX/XX/XXXX XXXX, I happened to check the Barclays app, and I noticed that the card still showed a {$99.00} balance. Concerned, I called XXXX and asked why a charge was showing. They assured me that the app was wrong and that the account had XXXX balance. Fast forward to XX/XX/XXXX. I financed a car and was informed by the auto loan company that I did not qualify for low interest rates because my credit score was XXXX. I was shocked as my score has been between XXXX for years ; I have never ever missed a credit card payment. I check XXXX and lo and behold, my score dropped by XXXX points on XX/XX/XXXX due to Barclays inaccurately reporting a missed payment of {$99.00}. I have called Barclays an additional two times since then to get this resolved and each time I was assured that the late payment report XXXX XXXX XXXX XXXX XXXX XXXX XXXX was their error due to a system glitch and that they would get it resolved as soon as possible. However, as of today they have not even removed the {$99.00} showing due on my account! I will also be sending Barclays a certified mail letter on Monday. This error of Barclays has cost me both money every month for car loan interest, and also makes it difficult for me to rent an apartment until this is fixed. To summarize, I wish to file a complaint against Barclays Bank Delaware for damaging my credit score due to their system glitch then refusing to fix the error after being contacted three times about it ( I will also continue to contact them and follow up on this ). Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11210
Submitted Via: Web
Date Sent: 2021-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-22
Issue: Problem when making payments
Subissue: You never received your bill or did not know a payment was due
Consumer Complaint: This has to do with my Barclaycard US credit card. I got notified after my payment was late that I had a {$20.00} payment due. I know I was on auto-pay, but they can't explain why my bank info wasn't there. Fine, this was less than 30 days after the due date, so I put in new bank information and submitted payment. I once again did not get notified that my bank returned payment for some reason. It wasn't until I was randomly checking my bank account online that it said the payment was refunded. I also now have a late payment on my credit report which had hurt my credit score. I've never been late on a payment before, so this is deeply disturbing for a ~ {$20.00} charge.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90250
Submitted Via: Web
Date Sent: 2021-04-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-22
Issue: Getting a credit card
Subissue: Delay in processing application
Consumer Complaint: Back in XX/XX/XXXX I applied for a XXXX XXXX mastercard promotion issued by Barclays. Since XXXX Barclays has been sending me letters requesting personal documentation such as identification, utilities documentation to validate my address and copy of my social security card. I sent the documentation in XX/XX/XXXX within the time frame requested. After more than 60 days of not receiving any communication with Barclays I called them and asked about the status of my application. An employee request me to send evidence of address since for some reason they didnt accepted the one u already sent. Which was a utility bill. They didnt explain me why. XXXX I sent by fax and mail ( both ) my checking account statement showing my physical address. Two pass and I received a letter notifying me that my application still incomplete and that they need me to call their security department. Which I did. XXXXAnother employee told me that my application was completed and that it was approved for a XXXX credit line that they will mail me the card. The card did come. But I did receive another letter requesting me to call Barclays ( for a 4th time ) I called today and the employee name XXXX ( no last name they are not allowed to disclose their information ) asked me for my full name, address, birthdate, complete social security number, phone number, application number and he couldnt find my record. He stated that this was because my application was 90 plus days due. That I will have to applied again. So, my question to him was why am I holding a letter dated XX/XX/XXXX requesting me to complete information on my application is that application no longer exist in your system. I have sent this documentation twice. I have called more than 5 times. I waited months. And there was no answer from them. It seems that they do not want to honor their XXXX XXXX offer or its a scam.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33543
Submitted Via: Web
Date Sent: 2021-04-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-22
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: There was a promotion at the end of XXXX this year from Barclays on their XXXX card. The offer says Best Offer Ever, and XXXX points instead of regular XXXX points. The condition is to spend {$1000.00} in the first 3 month and additional XXXX points after I spent {$6000.00} on the purchase within 12 month. I met all the spending requirements within timeline but have only received XXXX points. It is almost 3 month and after I made inquiry I found out Barclays mailed me a different type of XXXX XXXX card that did not qualify for this promotion. I did not even know there are different type of XXXX XXXX card until now. Try to resolve the issue with Barclays but no success so far. I saved all the evidence but Barclays are not interested in seeing any of them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78260
Submitted Via: Web
Date Sent: 2021-04-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A