Date Received: 2021-08-03
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: Ive contacted this company on several occasions this is not my account i also asked them can they validate the debt they have not this is not my account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77087
Submitted Via: Web
Date Sent: 2021-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-03
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: We have 3 credit cards through Barclays, 2 Juniper cards and a XXXXXXXX XXXX XXXXXXXX card. I have a online account that has one Juniper card and my wife has a online account with the other juniper card and XXXXXXXX XXXX XXXXXXXX card. My account has restrictions do to security issue and my wife 's account is locked do to a security problem. The number to call puts us on a long wait and when we get through they transfer us to security where we wait again and then to a so called fraud specialist which really ends up to a automated balance information on the card and then starts all over after asking what we are calling about. We have spent over 2.5 hours on the phone over a security issue and no one is addressing it. Big red flags for us! We can't pay, we have no statement because we are paperless. We are beyond frustrated and are concerned about what is going on with the account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 99336
Submitted Via: Web
Date Sent: 2021-08-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-03
Issue: Fees or interest
Subissue: Unexpected increase in interest rate
Consumer Complaint: XXXX XXXX Barclays Card. Promotional 0 % interest period ended without notice and balance of interest was accelerated into one payment that nearly exceeded the amount of principal paid on the card. When called, they did not waive or remove any charges. I would have never financed with Barclays if I knew they engaged in this usury. I ended up paying off the balance in full and closing the account. I took a {$600.00} hit for what I thought was a 0 % interest card on a specialty purchase financing plan. Also, I can not find anything on the website about my original account terms, thus I have no way of determining if this is even the right promotional period. Very distressing. Shame on them for bait and switch and shame on XXXX for participating. I want nothing to do with them anymore.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77019
Submitted Via: Web
Date Sent: 2021-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-04
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I have these accounts that are not mine and i want them to be removed from my credit. 1. Identity Theft Chapter XXXX Bankruptcy Case Number : XXXX This is not mine. 2. Identity Theft XXXX Account Number : XXXX This is not mine. 3. Identity Theft XXXX BARCLAYS BANK DELAWARE Account Number : XXXX This is not mine. 4. Identity Theft XXXX XXXX Account Number : XXXX This is not mine. 5. Identity Theft XXXX XXXX Account Number : XXXX This is not mine.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 075XX
Submitted Via: Web
Date Sent: 2021-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-03
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: Barclays XXXX XXXX Credit Card Credit card was misplaced and locked in XX/XX/2021. Shortly after I found the card and called to unlock it. I was told it wasnt locked, however the card did not work at all. I called multiple times and this was not resolved. Now 2 months later, I still can not use the card. Last week I started calling daily. The automated system when you call say its locked, but the representative says it is not and should work. More than once, I am told they can not help me, and they transfer me back to the initial recording and it starts all over. I have asked multiple times to talk to a supervisor, and am retransferred to the initial recording again. When I ask the next representative about it, they say, that person didnt leave notes so they dont know whats happening. I finally reached someone to help last week who tried to help us, but it was not resolved. He said it must be a security issue and its not his department. He said Thursday someone would call me back within 24 hours to resolve it, and no one called us back. I called back again today, and all 3 times, I was told they can not help me, and they either hung up on me or transferred me to the original recording again. This is unacceptable and needs to be resolved immediately.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 859XX
Submitted Via: Web
Date Sent: 2021-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-03
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Barclays has failed to Credit me for a return of Items to XXXX XXXX in XX/XX/XXXX. All ITems were returned to merchant XXXX an documented. Barclay never issued the credit. Now accumulating fees etc. NOTE THE PROBLEM IS THE REFUND WAS ISSUED TO OUR ACCOUNT ENDING IN XXXX which was closed by XX/XX/XXXX. The replacement for the account was account XXXX so the credit never reached it. Dosent stop you from confirming with XXXX. Mastercard XXXX XXXX XXXX XXXX XXXX XXXX PA, XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 189XX
Submitted Via: Web
Date Sent: 2021-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-03
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I HAVE A JET BLUE CREDIT CARD ISSUED BY BARCLAYS BANK. AROUND XXXX OF XXXX, MY CARD WAS USED FRAUDULENTLY FOR NEARLY XXXX XXXX DOLLARS. I CONTACTED THE BANK/CARD ISSUER, FILED A CLAIM FOR FRAUDULENT TRANSACTION. I WAS TOLD THAT THEY WILL CONTACT ME BY MAIL OR PHONE CALL IF FURTHER INFORMATION IS NEEDED. ABOUT A MONTH PASSED, AND WHEN I CONTACTED THE BANK, THEY TOLD ME THAT THEY HAD SENT ME PAPERS TO SIGN AND SEND BACK, AND I HAVE NOT, SO THE CLAIM IS CANCELLED AND I AM RESPONSIBLE FOR THE PURCHASE AMOUNT. I HAVE BEEN PAYING THE BANK FOR THE PURCHASES I HAVE NOT MADE, AND I KEEP ON ASKING FOR A PROOF THAT THEY HAVE SENT ME THE LETTER THAT I NEEDED TO RESPOND, HOWEVER, THEY ARE NOT PROVIDING THE PROOF THAT THEY SENT, AND THEY ARE NOT PROCEEDING WITH THE CLAIM, AS THEY HAVE CANCELLED THE CLAIM ALREADY. FIRST, CLAIMING THEY HAVE SENT THE LETTER THAT NEEDED TO BE SIGNED BY ME, THEN SAYING THE CLAIM IS CANCELLED AND I AM FULLY RESPONSIBLE FOR THE PURCHASES WHICH I DID NOT MADE, IS ABSURD. INSTEAD OF INVESTIGATING WHERE THE PURCHASES WERE MADE, REQUESTING SIGNATURES OR VIDEO RECORDINGS FROM THE MERCHANTS THAT THE CARD WAS USED, I AM TOLD THAT SIMPLY BECAUSE THEY SENT ME A LETTER ( WHICH THEY DID NOT ) AND I DID NOT RESPOND TO THAT LETTER. I ASKED THEM TO RESEND THE DOCUMENT OR EMAIL IT SO I CAN SIGN AND SEND BACK, THEY REFUSE TO COOPERATE. BARCLAYS BANK IS THE BANK JET BLUE IS THE CREDIT CARD. STAY AWAY FROM THEM. I AM ALSO SEEKING GOVERNMENT 'S ASSISTANCE FOR HELPING ME RESOLVE THIS ISSUE AS IT IS NOT ACCEPTABLE IN ANY WAY TO BE HELD RESPONSIBLE FOR NEARLY {$23000.00} FRAUDULENT PURCHASE WITH MY CARD. I WOULD NOT BE PAYING THEM ANY XXXX HAD IT NOT EFFECTED MY CREDIT HISTORY. THAT IS THE LEVERAGE THEY HAVE THAT THEY KNOW I WOULD HAVE TO PAY BECAUSE IT WOULD MESS UP MY CREDIT HISTORY.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11364
Submitted Via: Web
Date Sent: 2021-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-02
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: Barclays Bank Delaware partial account number # XXXX is on my credit reports. This account isnt mine and they are violating several of my rites according to the FDCPA. They even gave another company my personal information that I didnt give them in the first place which is another violation of my rites according the FDCPA. They arent in compliance with any of the laws according to FRCA OR FDCPA. I asked for this to be verified and they still havent but yet still reporting it which is another violation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 705XX
Submitted Via: Web
Date Sent: 2021-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-02
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I owed Barclays a {$2000.00} balance on my Barclays XXXX XXXX card. Their online payment system is horrendous and has caused me a returned payment fee. I've encountered many error codes, website crashes, and other issues. In fact, I just got a letter in the mail saying that they are switching over to their consumer interface for credit cards because their business interface is nonfunctional. I attempted to make a payment for my card but my bank account was never charged. I still owed the same balance on the card. I then went to resubmit the payment, assuming that their system screwed up like it so often did. Instead, somehow the original payment was future-dated for in 2 weeks. I was not shown or warned that I already had a pending payment when I made the new one. Barclays then proceeded to charge my bank {$2000.00} twice within a multiple-day span even though I only owed {$2000.00}. I called in to request a waiver of their {$39.00} returned payment fee but was denied.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98604
Submitted Via: Web
Date Sent: 2021-08-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-02
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: 2 charges made on XX/XX/2019 for {$91.00}. called and filed dispute. Received letter on XX/XX/XXXX acknowledging dispute and letter XX/XX/XXXX asssigning case # and a form to fill out which I did and returned. Letter XX/XX/XXXX & XXXX again mentioning dispute and case # 's. XX/XX/XXXX letter indicating closed account for investigation purposes. Letter on XX/XX/XXXX indicating that I do not need to " pay any portion of the disputed amount ''. Continue to receive statements and was also charged a fee for not paying. Have called numerous times and talked with dispute department and fraud squad and still nothing is solved. In the meantime I am being billed and charged fees. The company is Barclay Card.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WI
Zip: 53209
Submitted Via: Web
Date Sent: 2021-08-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A