Date Received: 2022-02-06
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I received a sink that was damaged in shipping. I bought the sink on XXXX and used XXXX to pay for it. XXXX charged the purchase to my Jet Blue Barclays card. I returned the damaged sink to the seller and when XXXX did not refund my money I went to Barclays to stop payment. After several months, Barcays denied my claim. I sent them the tracking information about how the sink was returned and signed for, but Barclays has not reopened the case and refunded my money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: ME
Zip: 04011
Submitted Via: Web
Date Sent: 2022-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-05
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I updated my autopay ( for second time ) to make certain statement balance was paid ( no left over money due after payment to accrue interest ). The first request, which I made last XXXX, was changed ( without my consent ) to minimum payment autopay. I discovered the issue in XXXX and called immediately to re-establish the statement balance autopay. I then received a letter ( Dated XX/XX/2022 ) stating the statement balance would be applied for autopay. The date of XXXX XXXX effective date was listed on the letter and the amount of the payment ( {$980.00} ) to be automatically paid. ( see image of letter attached to this complaint ) The credit card company ( Barclays USA ) did not make any attempt to collect the payment from my bank on XXXX XXXX I verified the lack of attempt to collect the payment with my bank! ( see attached email from XXXX Banks ) Despite Barclays failing to make any attempt to collect the payment which I authorized, the credit card company reported the account past due, charged me a late fee and interest! ( See attached copies of my Credit Card Statement ) This is the second time Barclays Bank has done this to me!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 765XX
Submitted Via: Web
Date Sent: 2022-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-04
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Identity Theft. Applying for credit card or accounts, Im in aware of. Actions that were taken was not me. Hard Inquiries from numerous amount of banks. My credit score tremendously has went down. It needs to be disputed please. XXXX XXXX XXXX XXXXXXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX -BARCLAYS BANK DELAWARE XXXX XXXXXXXX XXXX XXXX ( IDENTITY THEFT ) please fix!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 960XX
Submitted Via: Web
Date Sent: 2022-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-04
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I have a XXXX XXXX credit card. The account is closed but it still has a balance. I have logged onto the website for this account and they are not providing any type of statement for the account. I have not received a statement in my email for many months so I was trying to verify the statement balance because it does not look correct. There is nowhere on their website to retrieve or view the statement. I had to call the company and they want to charge to have the statements sent to me. I don't understand how a credit card company can not provide statements to customers even if the account is closed. If there is a balance, I should be able to see my statements until the account is paid in full.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28104
Submitted Via: Web
Date Sent: 2022-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-04
Issue: Took or threatened to take negative or legal action
Subissue: Collected or attempted to collect exempt funds
Consumer Complaint: A woman from XXXX Barclaycard extorted 29.1 % of my monthly social security check in XXXX and XXXX of XXXX. She falsely claimed the post office had lost their billing and she would lose her job if I did not make " late payments ''. She assured me " we will give it back if we made a mistake ''. My written documentation of my checking account payments on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX to my XXXX Barclaycard account XXXX XXXX XXXX XXXX expiration XX/XX/XXXX have been ignored. However, XX/XX/XXXX an employee named " XXXX '' denied the extortion and said " Prove it '' as if XXXX Barclaycard 's extortion did not occur. XXXX did say the account would be turned over to " collections '' in XXXX of last year. I look forward to a reputable collection agency recognizing this extortion as a violation of The Fair Credit Billing Act 15 U.S.C. 1666-1666j. This extortion caused my to miss minimum payments on other credit accounts. Finally, my records show a payment of {$67.00} every month by the XXXX of the month to my account ending in XXXX. XXXX Barclaycard stopped sending me billing for " non payment '' which has never been true, and my checking account records show otherwise.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85705
Submitted Via: Web
Date Sent: 2022-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-04
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: After opening a Barclays XXXX XXXX credit card in early XX/XX/2021 ending in XXXX, I noticed none of the promised & posted reward points ever made it over to my account from Barclays. This is XXXX for my XXXX credit card statement, XXXX for XXXX including the bonus on the Barclays statement per their offer, XXXX on XXXX statement, and XXXX on the XXXX statement including the rest of the bonus offer, for a total of XXXX points never credited to my hotel rewards account that should have been. After contacting them over a dozen times by phone with my husband, myself, and via their website message center about this & getting case # XXXX in early XXXX, there is still no response from Barclays and they have not resolved this problem. Many hours of frustration have been invested in this issue by us, and we would like a resolution & fines imposed on Barclays for stonewalling us for over 6 months. We contacted both Barclays & XXXX XXXX starting in fall 2021 when we didn't see the points arriving as they should have, but XXXX XXXX said Barclays never sent the points over after we called each company several times. Passing the buck & stonewalling us for over 6 months bought Barclays some time, but we would like compensation & fines to be imposed on Barclays for deceiving us for so many months.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WI
Zip: 53211
Submitted Via: Web
Date Sent: 2022-02-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-04
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: This XXXX XXXX account is reporting derogatory information as reported in my Credit Bureaus . The first being with the FDICs Uniform Credit Retail Credit Classification and Account Management Policy. And the second being the FCRA, which requires all reporting to be 100 % accurate. If the information is NOT 100 % accurate it must be deleted from the agencys report. The following information listed below is inaccurate. The Credit Reporting Agencies has not taken the correct steps to evaluate the information. I need you to please evaluate this reporting by making a revision of the information provided. XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11219
Submitted Via: Web
Date Sent: 2022-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-03
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I am a victim of identity theft. A credit card accounts has been opened using my name and SSN When I was overseas for the last 13 years. When I discovered the fraud I contracted the bank to stop the account and filed an FTC and police report. When I asked the bank to send me no responsibility letter because I did not open the account and the charges on this account happened when I was abroad the bank is refusing to do so. Again I did not open this account and did not give any authority to any one to use my name to do this fraud. Information on this account like phone number and email address doesn't belong to me
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77479
Submitted Via: Web
Date Sent: 2022-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-03
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Im noticed on my Barclays credit card two charges from last XXXX popped up. They were both from XXXX. One was for XXXX and the other XXXX So I disputed both items. I havent heard anything. No email sent to me or phone call or anything and its still on my account. When you call customer service sometimes act like they are not sure why and tell you to wait 45 days to see if anything changes. I shouldve XXXX given credit for these two items but no they are still on my account and nothing has been said to me about them even though they are not mine.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 296XX
Submitted Via: Web
Date Sent: 2022-02-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-03
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: On XX/XX/2021, I applied online and was approved for Barclays ' XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX I applied for the card because I found their sign-on advertisement attractive, I would get 50,000 Miles & More miles after spending $ 3k the first 90 days and paying the annual fee. Although I fulfilled both these requirements, I did not get the bonus miles. I contacted Barclays ' customer support on XX/XX/XXXX to inquire about the status of the reward. The customer support team was able to confirm I completed all the requirements and it should take a couple of days to see the miles. I wrote to their support on XX/XX/XXXX as well and received an answer they will investigate. I received a reference ID : XXXX. I wrote to them again on XX/XX/XXXX since nothing was changed. I heard back the same answer again, that it will be investigated. I had already wanted to use the miles at this point. I reached out another time on XX/XX/XXXX and heard back the same, automated answer. Today on XX/XX/XXXX, I called again and was told by customer service representative XXXX, again, that I completed my requirements and I should get the miles. She asked me to wait another 7 to 10 days. Their terms of service state : " Please allow 4-6 weeks for bonus award miles to be deposited into your Miles & More account after the qualifying purchase ( s ) have posted to your Account and your annual fee has been paid in full. '' I've been waiting since fulfilling my commitments in XXXX. How long must I wait for Barclays to fulfill their promise? I've already wanted to use the miles, which I could not do, not because of any fault from my end. At this point, I feel defrauded. This was a false advertisement. I made sure to spend $ 3k in the time so I can earn the miles and benefit from them. I would have made purchases with my other cards otherwise and enjoy their benefits. Violating their own terms of service should be illegal. I hope you may be able to assist.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-02-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A